-74
NPS
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Fullbeauty Brands
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About Fullbeauty Brands' Brand
Fullbeauty Brands is a plus-size women and men fashion/clothing company that owns various brands.
Brand at a Glance
69%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.6/5
Customer Service
Fullbeauty Brands CMO
Dan Hatola
Dan Hatola serves as the Chief Marketing Officer of FULLBEAUTY Brands. Dan started at FULLBEAUTY Brands in July of 2014. Dan is currently based in the Greater New York City Area.
Fullbeauty Brands NPS
Fullbeauty Brands's Net Promoter Score (NPS) is a -74 with 11% Promoters, 4% Passives, and 85% Detractors. Net Promoter Score tracks whether Fullbeauty Brands's customers would recommend using the product based on a scale of -100 to 100.
Fullbeauty Brands Overall NPS
| 11% | Promoters |
|---|---|
| 4% | Passives |
| 85% | Detractors |
Fullbeauty Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -77 | Apr 2024 | -77 |
May 2024 -77 | May 2024 | -77 |
Jun 2024 -77 | Jun 2024 | -77 |
Oct 2024 -79 | Oct 2024 | -79 |
Nov 2024 -79 | Nov 2024 | -79 |
Dec 2024 -75 | Dec 2024 | -75 |
Jan 2025 -75 | Jan 2025 | -75 |
Feb 2025 -76 | Feb 2025 | -76 |
Apr 2025 -78 | Apr 2025 | -78 |
Jun 2025 -78 | Jun 2025 | -78 |
Nov 2025 -78 | Nov 2025 | -78 |
Jan 2026 -74 | Jan 2026 | -74 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fullbeauty Brands NPS by Gender
Fullbeauty Brands's NPS was rated -85 by Female customers on Comparably.
Female
-85
Fullbeauty Brands's NPS was rated -85 by Female customers on Comparably.
6%
Promoters
3%
Passives
91%
Detractors
Male
N/A
Fullbeauty Brands's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Fullbeauty Brands NPS by Ethnicity
Fullbeauty Brands's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Fullbeauty Brands NPS by Age
Fullbeauty Brands's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Fullbeauty Brands NPS by Usage
Fullbeauty Brands's NPS was rated the highest by customers who have used Fullbeauty Brands's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -86 | Over 10 Years | -86 |
Fullbeauty Brands Customer Reviews
Out of the 15 Fullbeauty Brands customer reviews 2 were positive and 13 were constructive. Fullbeauty Brands customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Fullbeauty Brands Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Fullbeauty Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fullbeauty Brands Customer Loyalty Score by Gender
Fullbeauty Brands's Customer Loyalty score was rated 65 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fullbeauty Brands.
Female
65%
Yes
Male
N/A
Yes
Fullbeauty Brands Customer Loyalty Score by Ethnicity
Fullbeauty Brands's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fullbeauty Brands.
60
out of 100
Caucasian
78
out of 100
African American/Black
40
out of 100
Other
Fullbeauty Brands Customer Loyalty Score by Age
Fullbeauty Brands's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fullbeauty Brands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
56-60 78% | 56-60 | 78% |
61-65 66% | 61-65 | 66% |
66+ 58% | 66+ | 58% |
Fullbeauty Brands Customer Loyalty Score by Usage
Fullbeauty Brands's Customer Loyalty score was rated the highest by customers who have used Fullbeauty Brands's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fullbeauty Brands Customer Loyalty Score by Industry
Fullbeauty Brands's Customer Loyalty score was rated 82% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fullbeauty Brands Product Quality
1.9/5
Fullbeauty Brands has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Fullbeauty Brands' overall Product Quality score rated by its users and customers.
Fullbeauty Brands Product Information
Fullbeauty Brands’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Fullbeauty Brands's product the highest.
- Website
- http://fbbrands.com/
- Company Size
- 5,001-10,000 Employees
Industry
Hardware and Devices
Quick Insights into Fullbeauty Brands Product Quality
Fullbeauty Brands's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Fullbeauty Brands's products/services for Less than 1 Year.
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Ranked Fullbeauty Brands Product Quality the Highest
Ranked Fullbeauty Brands Product Quality the Lowest
Fullbeauty Brands Product Quality Score by Gender
Fullbeauty Brands's Product Quality score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fullbeauty Brands.
Female
1.8/5
Male
N/A
Fullbeauty Brands Product Quality Score by Ethnicity
Fullbeauty Brands's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fullbeauty Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 2.1 | Other | 2.1 |
Fullbeauty Brands Product Quality Score by Age
Fullbeauty Brands's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fullbeauty Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.3 | 51-55 | 3.3 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.6 | 66+ | 1.6 |
Fullbeauty Brands Product Quality Score by Usage
Fullbeauty Brands's Product Quality score was rated the highest by customers who have used Fullbeauty Brands's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fullbeauty Brands Product Quality Score by Industry
Fullbeauty Brands's Product Quality score was rated 1.8 stars by Education industry customers.
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Fullbeauty Brands Pricing
Fullbeauty Brands ROI & Value For Money
1.9/5
Fullbeauty Brands has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Fullbeauty Brands' overall ROI score rated by its users and customers.
Fullbeauty Brands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Fullbeauty Brands ROI
Fullbeauty Brands's ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Fullbeauty Brands's products/services for Less than 1 Year.
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Ranked Fullbeauty Brands ROI the Highest
Ranked Fullbeauty Brands ROI the Lowest
Fullbeauty Brands ROI Score by Gender
Fullbeauty Brands's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fullbeauty Brands.
Female
1.7/5
Male
N/A
Fullbeauty Brands ROI Score by Ethnicity
Fullbeauty Brands's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fullbeauty Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 2 | Other | 2 |
Fullbeauty Brands ROI Score by Age
Fullbeauty Brands's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fullbeauty Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.8 | 66+ | 1.8 |
Fullbeauty Brands ROI Score by Usage
Fullbeauty Brands's ROI score was rated the highest by customers who have used Fullbeauty Brands's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fullbeauty Brands ROI Score by Industry
Fullbeauty Brands's ROI score was rated 2.3 stars by Education industry customers.
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Fullbeauty Brands Customer Satisfaction (CSAT)
Fullbeauty Brands Customer Satisfaction (CSAT) Score
18 / 100
Fullbeauty Brands has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
11%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
17%
Very Dissatisfied
61%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fullbeauty Brands Customer Satisfaction
Fullbeauty Brands's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked Fullbeauty Brands Customer Satisfaction the Highest
Ranked Fullbeauty Brands Customer Satisfaction the Lowest
Fullbeauty Brands Customer Satisfaction Score by Gender
Fullbeauty Brands's Customer Satisfaction score was rated 10 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fullbeauty Brands.
10 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 21% | |
Very Dissatisfied | 66% |
Fullbeauty Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fullbeauty Brands' Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fullbeauty Brands.
13 / 100
Very Satisfied
4%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
70%
CSAT according to African American/Black
Fullbeauty Brands' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fullbeauty Brands.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Fullbeauty Brands' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fullbeauty Brands.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Fullbeauty Brands Customer Satisfaction Score by Age
Fullbeauty Brands's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fullbeauty Brands.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 17% | |||||||||||||||
| 66+ | 8% |
Fullbeauty Brands Customer Satisfaction Score by Usage
Fullbeauty Brands's Customer Satisfaction score was rated the highest by customers who have used Fullbeauty Brands's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Fullbeauty Brands Customer Satisfaction Score by Industry
Fullbeauty Brands's Customer Satisfaction score was rated 0 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Fullbeauty Brands Customer Satisfaction Score by Industry",
"text": "Fullbeauty Brands's Customer Satisfaction score was rated 0 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Fullbeauty Brands's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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]
}Fullbeauty Brands Customer Service
1.6/5
Fullbeauty Brands has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Fullbeauty Brands' overall Customer Service score rated by its users and customers.
About Fullbeauty Brands's Customer Service
Address
New York City, NY
Website
http://fbbrands.com/
Phone Number
212-613-9500
Quick Insights into Fullbeauty Brands Customer Service
Fullbeauty Brands's Customer Service score was rated highest by customers who have used Fullbeauty Brands's products/services for 2 to 5 Years, and rated lowest by customers who have used Fullbeauty Brands's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Fullbeauty Brands' Customer Service score.
Ranked Fullbeauty Brands Customer Service the Highest
Ranked Fullbeauty Brands Customer Service the Lowest
Fullbeauty Brands Customer Service Score by Gender
Fullbeauty Brands's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fullbeauty Brands.
Female
1.5/5
Male
N/A
Fullbeauty Brands Customer Service Score by Ethnicity
Fullbeauty Brands's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fullbeauty Brands.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Fullbeauty Brands Customer Service Score by Age
Fullbeauty Brands's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fullbeauty Brands.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Fullbeauty Brands Customer Service Score by Usage
Fullbeauty Brands's Customer Service score was rated the highest by customers who have used Fullbeauty Brands's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fullbeauty Brands Customer Service Score by Industry
Fullbeauty Brands's Customer Service score was rated 1.5 stars by Education industry customers.
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Fullbeauty Brands as an Employer
2.5/5
Fullbeauty Brands has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Fullbeauty Brands scored a -74 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Fullbeauty Brands would recommend the brand to a friend. ENPS measures how likely Fullbeauty Brands employees would recommend working at Fullbeauty Brands to a friend.
Net Promoter Score
-74
NPS Score
| 11% | Promoters |
|---|---|
| 4% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 27% | Promoters |
|---|---|
| 8% | Passive |
| 65% | Detractors |
