19
NPS
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Marc Jacobs is ranked #46 in Fashion and Beauty Brands
Marc Jacobs is ranked #46 in Fashion and Beauty Brands
About Marc Jacobs' Brand
Marc Jacobs is a multi-brand store that operates as a designer and retailer of apparel and accessories for men and women. Marc Jacobs’s brand is ranked #372 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Marc Jacobs. When compared to other organizations within the Fashion and Beauty industry, Marc Jacobs is ranked #46. Among its major competitors, Marc Jacobs is ranked in 4th place for NPS while Proenza Schouler is 1st, and Michael Kors is 2nd.Their current valuation is $6.88B
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Marc Jacobs CMO
Debbie Woloshin
Debbie Woloshin serves as the Chief Marketing Officer for Marc Jacobs. Debbie started at Marc Jacobs in February of 2018. Debbie is based in the Greater New York City Area.
Marc Jacobs Ranking
- #46 in Fashion and Beauty
- #4 / 4 of its competitors
Marc Jacobs NPS
Marc Jacobs's Net Promoter Score (NPS) is a 19 with 53% Promoters, 13% Passives, and 34% Detractors. Net Promoter Score tracks whether Marc Jacobs's customers would recommend using the product based on a scale of -100 to 100.
Marc Jacobs Overall NPS
| 53% | Promoters |
|---|---|
| 13% | Passives |
| 34% | Detractors |
Marc Jacobs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 21 | May 2024 | 21 |
Jun 2024 23 | Jun 2024 | 23 |
Aug 2024 23 | Aug 2024 | 23 |
Sep 2024 25 | Sep 2024 | 25 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 22 | Nov 2024 | 22 |
Dec 2024 20 | Dec 2024 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 18 | Apr 2025 | 18 |
Aug 2025 20 | Aug 2025 | 20 |
Sep 2025 19 | Sep 2025 | 19 |
Oct 2025 19 | Oct 2025 | 19 |
How Other Brands Compare
Marc Jacobs is ranked #4 for NPS among its competitors. Proenza Schouler and Michael Kors come in first and second, with Tom Ford International coming in at third. Among those competitors, it is the lowest valued company.
 Marc Jacobs |  Michael Kors |  Proenza Schouler | Tom Ford International | |
| Global Ranking | #372 | #- | #- | #- |
| NPS | 19 | 23 | 100 | 20 |
| Valuation Updated every 24 hours for public companies | $6.88B | $1.93B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marc Jacobs NPS by Gender
Male customers rated Marc Jacobs's NPS 15 points higher than Female customers.
Male
33
Marc Jacobs's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
18
Marc Jacobs's NPS was rated 18 by Female customers on Comparably.
53%
Promoters
12%
Passives
35%
Detractors
Marc Jacobs NPS by Ethnicity
Marc Jacobs's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 66 | African American/Black | 66 |
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
Other -20 | Other | -20 |
Marc Jacobs NPS by Age
Marc Jacobs's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Marc Jacobs NPS by Usage
Marc Jacobs's NPS was rated the highest by customers who have used Marc Jacobs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 34 | Over 10 Years | 34 |
Marc Jacobs NPS vs. Competitors
Compared to its competitors, Marc Jacobs's NPS is rated right above Honey, and is preceded by Tom Ford International.
| COMPANY | NPS Score | |
|---|---|---|
| Proenza Schouler | 100 |
| Michael Kors | 23 |
| Tom Ford International | 20 |
| Marc Jacobs | 19 |
 | Honey | 12 |
 | Alexander McQueen | -34 |
Marc Jacobs NPS vs Companies in Fashion and Beauty
In the Fashion and Beauty industry, Marc Jacobs's NPS is rated right below Gucci.
| COMPANY | NPS Score | |
|---|---|---|
 | Nike | 48 |
 | Vans | 47 |
 | American Eagle Outfitters | 44 |
 | Uniqlo | 40 |
 | CHANEL | 39 |
 | Glossier | 38 |
 | Crocs | 34 |
 | Gucci | 31 |
| Marc Jacobs | 19 |
Marc Jacobs Customer Reviews
Out of the 11 Marc Jacobs customer reviews 9 were positive and 2 were constructive. Marc Jacobs customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Marc Jacobs Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Marc Jacobs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marc Jacobs Customer Loyalty Score by Gender
Female customers rated Marc Jacobs's Customer Loyalty score 14% higher than Male customers.
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Male
70%
Yes
Female
84%
Yes
Marc Jacobs Customer Loyalty Score by Ethnicity
Marc Jacobs's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Marc Jacobs.
83
out of 100
Caucasian
78
out of 100
Hispanic or Latino
85
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
64
out of 100
Other
Marc Jacobs Customer Loyalty Score by Age
Marc Jacobs's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 64% | 26-30 | 64% |
31-35 40% | 31-35 | 40% |
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 55% | 56-60 | 55% |
Marc Jacobs Customer Loyalty Score by Usage
Marc Jacobs's Customer Loyalty score was rated the highest by customers who have used Marc Jacobs's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Marc Jacobs Customer Loyalty Score by Industry
Marc Jacobs's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Retail industry customers.
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Marc Jacobs Customer Loyalty vs. Competitors
Compared to its competitors, Marc Jacobs's Customer Loyalty score is rated right above Honey, and is preceded by Michael Kors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Proenza Schouler | 100% |
| Michael Kors | 80% |
| Marc Jacobs | 75% |
| Honey | 69% |
| Tom Ford International | 68% |
| Alexander McQueen | 68% |
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Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Marc Jacobs's Customer Loyalty score is rated right below Gucci.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Eagle Outfitters | 87% |
| Vans | 85% |
| Nike | 83% |
| Uniqlo | 81% |
| CHANEL | 79% |
| Crocs | 79% |
| Glossier | 77% |
| Gucci | 76% |
| Marc Jacobs | 75% |
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Marc Jacobs Product Quality
3.8/5
Marc Jacobs has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Marc Jacobs Product Information
Marc Jacobs’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Marc Jacobs's product the highest. Reviewers from the Arts and Entertainment industry rated Marc Jacobs the lowest at 3.5.
- Website
- http://www.marcjacobs.com
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into Marc Jacobs Product Quality
Marc Jacobs's Product Quality score was rated highest by customers who have used Marc Jacobs's products/services for Over 10 Years, and rated lowest by customers ages 56-60.
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Ranked Marc Jacobs Product Quality the Highest
Ranked Marc Jacobs Product Quality the Lowest
Marc Jacobs Product Quality Score by Gender
Male customers rated Marc Jacobs's Product Quality score 0.2 stars higher than Female customers.
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Male
3.7/5
Female
3.5/5
Marc Jacobs Product Quality Score by Ethnicity
Marc Jacobs's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 2.7 | Other | 2.7 |
Marc Jacobs Product Quality Score by Age
Marc Jacobs's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.2 | 36-40 | 3.2 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.5 | 51-55 | 3.5 |
56-60 1.6 | 56-60 | 1.6 |
Marc Jacobs Product Quality Score by Usage
Marc Jacobs's Product Quality score was rated the highest by customers who have used Marc Jacobs's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Marc Jacobs Product Quality Score by Industry
Marc Jacobs's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Marc Jacobs Product Quality vs. Competitors
Compared to its competitors, Marc Jacobs's Product Quality score is rated right above Alexander McQueen, and is preceded by Michael Kors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Michael Kors | 3.8/5 |
| Marc Jacobs | 3.8/5 |
| Alexander McQueen | 3.8/5 |
| Proenza Schouler | 3.7/5 |
| Honey | 3.7/5 |
| Tom Ford International | 3.6/5 |
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Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Marc Jacobs's Product Quality score is rated right below Crocs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uniqlo | 4.3/5 |
| Nike | 4.3/5 |
| Vans | 4.3/5 |
| Glossier | 4.3/5 |
| CHANEL | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Gucci | 4.2/5 |
| Crocs | 4.1/5 |
| Marc Jacobs | 3.8/5 |
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Marc Jacobs Pricing
Marc Jacobs ROI & Value For Money
3.6/5
Marc Jacobs has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Marc Jacobs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Marc Jacobs.
Quick Insights into Marc Jacobs ROI
Marc Jacobs's ROI score was rated highest by customers who have used Marc Jacobs's products/services for Over 10 Years, and rated lowest by customers ages 56-60.
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Ranked Marc Jacobs ROI the Highest
Ranked Marc Jacobs ROI the Lowest
Marc Jacobs ROI Score by Gender
Male customers rated Marc Jacobs's ROI score 0.2 stars higher than Female customers.
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Male
3.4/5
Female
3.2/5
Marc Jacobs ROI Score by Ethnicity
Marc Jacobs's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 2.7 | Other | 2.7 |
Marc Jacobs ROI Score by Age
Marc Jacobs's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3 | 26-30 | 3 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.9 | 36-40 | 2.9 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.1 | 51-55 | 3.1 |
56-60 1.6 | 56-60 | 1.6 |
Marc Jacobs ROI Score by Usage
Marc Jacobs's ROI score was rated the highest by customers who have used Marc Jacobs's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Marc Jacobs ROI Score by Industry
Marc Jacobs's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
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Marc Jacobs Pricing vs. Competitors
Compared to its competitors, Marc Jacobs's ROI score is rated right above Honey, and is preceded by Michael Kors.
| COMPANY | Pricing Score | |
|---|---|---|
| Proenza Schouler | 4.5/5 |
| Tom Ford International | 3.8/5 |
| Alexander McQueen | 3.8/5 |
| Michael Kors | 3.7/5 |
| Marc Jacobs | 3.6/5 |
| Honey | 3.4/5 |
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ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Marc Jacobs's ROI score is rated right below Crocs.
| COMPANY | Pricing Score | |
|---|---|---|
| Vans | 4/5 |
| Uniqlo | 4/5 |
| Nike | 3.9/5 |
| CHANEL | 3.9/5 |
| Glossier | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Gucci | 3.8/5 |
| Crocs | 3.7/5 |
| Marc Jacobs | 3.6/5 |
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Marc Jacobs Customer Satisfaction (CSAT)
Marc Jacobs Customer Satisfaction (CSAT) Score
71 / 100
Marc Jacobs has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
39%
Satisfied
32%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marc Jacobs Customer Satisfaction
Marc Jacobs's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
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Ranked Marc Jacobs Customer Satisfaction the Highest
Ranked Marc Jacobs Customer Satisfaction the Lowest
Marc Jacobs Customer Satisfaction Score by Gender
Male customers rated Marc Jacobs's Customer Satisfaction score 24 points higher than Female customers.
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83 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
59 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 3% | |
Very Dissatisfied | 31% |
Marc Jacobs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Marc Jacobs' Customer Satisfaction (CSAT) score was rated 79% according to Caucasian users and customers.
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79 / 100
Very Satisfied
15%
Satisfied
64%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
21%
CSAT according to Hispanic or Latino
Marc Jacobs' Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Marc Jacobs' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Marc Jacobs' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Marc Jacobs' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Marc Jacobs Customer Satisfaction Score by Age
Marc Jacobs's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 71% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 56-60 | 25% |
Marc Jacobs Customer Satisfaction Score by Usage
Marc Jacobs's Customer Satisfaction score was rated the highest by customers who have used Marc Jacobs's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Marc Jacobs Customer Satisfaction Score by Industry
Marc Jacobs's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Fashion and Beauty industry customers.
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{
"title": "Marc Jacobs Customer Satisfaction Score by Industry",
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"score": 80,
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}Marc Jacobs Customer Satisfaction vs. Competitors
Compared to its competitors, Marc Jacobs's Customer Satisfaction score is rated right above Honey, and is preceded by Michael Kors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Michael Kors | 73% |
| Marc Jacobs | 71% |
| Honey | 71% |
| Alexander McQueen | 67% |
| Tom Ford International | 50% |
| Proenza Schouler | 0% |
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Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Marc Jacobs's Customer Satisfaction score is rated right below Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uniqlo | 88% |
| Nike | 86% |
| Vans | 85% |
| American Eagle Outfitters | 82% |
| CHANEL | 80% |
| Glossier | 79% |
| Crocs | 79% |
| Gucci | 79% |
| Marc Jacobs | 71% |
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Marc Jacobs Customer Service
3.5/5
Marc Jacobs has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Marc Jacobs's Customer Service
Address
New York City, NY
Website
http://www.marcjacobs.com
Phone Number
1(877) 707-6272
Quick Insights into Marc Jacobs Customer Service
Marc Jacobs's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 56-60.
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Ranked Marc Jacobs Customer Service the Highest
Ranked Marc Jacobs Customer Service the Lowest
Marc Jacobs Customer Service Score by Gender
Male customers rated Marc Jacobs's Customer Service score 0.4 stars higher than Female customers.
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Male
3.5/5
Female
3.1/5
Marc Jacobs Customer Service Score by Ethnicity
Marc Jacobs's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 2.7 | Other | 2.7 |
Marc Jacobs Customer Service Score by Age
Marc Jacobs's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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40
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80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 3 | 26-30 | 3 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.8 | 36-40 | 2.8 |
41-45 3.5 | 41-45 | 3.5 |
46-50 2 | 46-50 | 2 |
51-55 3.3 | 51-55 | 3.3 |
56-60 1.6 | 56-60 | 1.6 |
Marc Jacobs Customer Service Score by Usage
Marc Jacobs's Customer Service score was rated the highest by customers who have used Marc Jacobs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Marc Jacobs Customer Service Score by Industry
Marc Jacobs's Customer Service score was rated the highest by Retail industry customers, and the lowest by Education industry customers.
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Marc Jacobs Customer Service vs. Competitors
Compared to its competitors, Marc Jacobs's Customer Service score is rated right above Honey, and is preceded by Michael Kors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Proenza Schouler | 5/5 |
| Tom Ford International | 4/5 |
| Alexander McQueen | 3.9/5 |
| Michael Kors | 3.7/5 |
| Marc Jacobs | 3.5/5 |
| Honey | 3.3/5 |
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Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Marc Jacobs's Customer Service score is rated right below Crocs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Uniqlo | 4.1/5 |
| Nike | 4.1/5 |
| Vans | 4.1/5 |
| CHANEL | 4.1/5 |
| American Eagle Outfitters | 4/5 |
| Gucci | 4/5 |
| Crocs | 3.8/5 |
| Marc Jacobs | 3.5/5 |
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Marc Jacobs as an Employer
2.9/5
Marc Jacobs has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Marc Jacobs scored a 19 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Marc Jacobs would recommend the brand to a friend. ENPS measures how likely Marc Jacobs employees would recommend working at Marc Jacobs to a friend.
Net Promoter Score
19
NPS Score
| 53% | Promoters |
|---|---|
| 13% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 37% | Promoters |
|---|---|
| 7% | Passive |
| 56% | Detractors |
Global Ranking Snapshot
Marc Jacobs is ranked #372 in the Global Top 100 Brands. It ranks just behind BBVA and just ahead of Tory Burch.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
370 |  |  | Steve Huffman | Tech | |
371 |  | BBVA |  | Javier Rodríguez Soler | Banking and Financial Services |
372 | | Marc Jacobs | | Marc Jacobs | Fashion and Beauty |
373 |  | Tory Burch |  | Tory Burch | Fashion and Beauty |
374 |  | Dodge |  | Timothy Kuniskis | Automotive and Transportation |
375 |  | Fitbit |  | James Park | Health and Wellness |
376 |  | Eventbrite |  | Julia Hartz | Business and Consumer Services |
Fashion and Beauty Ranking Snapshot
Marc Jacobs is ranked #46 in the Fashion and Beauty Industry. It ranks just behind GUESS and just ahead of Tory Burch.
| RANK | COMPANY | Location | |
|---|---|---|---|
44 |  | Armani | New York City, NY |
45 |  | GUESS | Los Angeles, CA |
46 | | Marc Jacobs | New York City, NY |
47 | | Tory Burch | New York City, NY |
48 |  | Athleta | San Francisco, CA |
49 |  | Calvin Klein | New York City, NY |
50 |  | Ralph Lauren Corporation | New York City, NY |
