20
NPS
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Tom Ford International
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About Tom Ford International's Brand
Tom Ford International, LLC designs menswear and womenswear.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Tom Ford International NPS
Tom Ford International's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Tom Ford International's customers would recommend using the product based on a scale of -100 to 100.
Tom Ford International Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Tom Ford International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
Apr 2024 20 | Apr 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tom Ford International Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Tom Ford International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tom Ford International Product Quality
3.6/5
Tom Ford International has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Tom Ford International Product Information
Tom Ford International’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.tomford.com/
- Company Size
- 51-200 Employees
Tom Ford International Pricing
Tom Ford International ROI & Value For Money
3.8/5
Tom Ford International has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Tom Ford International Customer Satisfaction (CSAT)
Tom Ford International Customer Satisfaction (CSAT) Score
50 / 100
Tom Ford International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tom Ford International Customer Service
4/5
Tom Ford International has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Tom Ford International's Customer Service
Address
845 Madison Avenue, New York City, NY 10021-4908
Website
http://www.tomford.com/
Phone Number
212-359-0300
Tom Ford International as an Employer
Consumer vs. Employees
Tom Ford International scored a 20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Tom Ford International would recommend the brand to a friend. ENPS measures how likely Tom Ford International employees would recommend working at Tom Ford International to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
