100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Proenza Schouler
Marketing or Exec? Claim Your Free Account
About Proenza Schouler's Brand
Among its major competitors, Proenza Schouler is ranked in 1st place for NPS while Marc Jacobs is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Proenza Schouler Ranking
- #1 / 2 of its competitors
Proenza Schouler NPS
Proenza Schouler's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Proenza Schouler's customers would recommend using the product based on a scale of -100 to 100.
Proenza Schouler Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Proenza Schouler NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
How Other Brands Compare
Proenza Schouler is ranked first for NPS among its competitors. Marc Jacobs comes in second.
Proenza Schouler |  Marc Jacobs | |
| Global Ranking | #- | #372 |
| NPS | 100 | 19 |
| Valuation Updated every 24 hours for public companies | - | $6.88B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Proenza Schouler NPS vs. Competitors
Compared to its competitors, Proenza Schouler's NPS is rated right above Marc Jacobs.
| COMPANY | NPS Score | |
|---|---|---|
| Proenza Schouler | 100 |
| Marc Jacobs | 19 |
Proenza Schouler Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Proenza Schouler users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Proenza Schouler Customer Loyalty vs. Competitors
Compared to its competitors, Proenza Schouler's Customer Loyalty score is rated right above Marc Jacobs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Proenza Schouler | 100% |
| Marc Jacobs | 75% |
Unlock Proenza Schouler Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Proenza Schouler Customer Loyalty vs. Competitors data and gain insights into your customers today.
Proenza Schouler Product Quality
3.7/5
Proenza Schouler has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Proenza Schouler's overall Product Quality score rated by its users and customers.
Proenza Schouler Product Information
Proenza Schouler’s product quality score is a 3.7 out of 5 as rated by its users and customers.
Proenza Schouler Product Quality vs. Competitors
Compared to its competitors, Proenza Schouler's Product Quality score is rated right below Marc Jacobs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marc Jacobs | 3.8/5 |
| Proenza Schouler | 3.7/5 |
Unlock Proenza Schouler Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Proenza Schouler Product Quality vs. Competitors data and gain insights into your customers today.
Proenza Schouler Pricing
Proenza Schouler ROI & Value For Money
4.5/5
Proenza Schouler has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Proenza Schouler's overall ROI score rated by its users and customers.
Proenza Schouler Pricing vs. Competitors
Compared to its competitors, Proenza Schouler's ROI score is rated right above Marc Jacobs.
| COMPANY | Pricing Score | |
|---|---|---|
| Proenza Schouler | 4.5/5 |
| Marc Jacobs | 3.6/5 |
Unlock Proenza Schouler ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Proenza Schouler ROI vs. Competitors data and gain insights into your customers today.
Proenza Schouler Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Proenza Schouler Customer Satisfaction vs. Competitors
Compared to its competitors, Proenza Schouler's Customer Satisfaction score is rated right below Marc Jacobs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marc Jacobs | 71% |
| Proenza Schouler | 0% |
Unlock Proenza Schouler Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Proenza Schouler Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Proenza Schouler Customer Service
5/5
Proenza Schouler has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Proenza Schouler's overall Customer Service score rated by its users and customers.
Proenza Schouler Customer Service vs. Competitors
Compared to its competitors, Proenza Schouler's Customer Service score is rated right above Marc Jacobs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Proenza Schouler | 5/5 |
| Marc Jacobs | 3.5/5 |
Unlock Proenza Schouler Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Proenza Schouler Customer Service vs. Competitors data and gain insights into your customers today.
Proenza Schouler as an Employer
Consumer vs. Employees
Proenza Schouler scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Proenza Schouler would recommend the brand to a friend. ENPS measures how likely Proenza Schouler employees would recommend working at Proenza Schouler to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
