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Ralph Lauren Corporation is

Ranked

#50

Fashion and Beauty Brands

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Ralph Lauren Corporation

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Ralph Lauren Corporation

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Ralph Lauren Corporation is ranked #50 in Fashion and Beauty Brands

About Ralph Lauren Corporation's Brand

Ralph Lauren Corporation (NYSE:RL) is a leader in the design, marketing and distribution of premium lifestyle products. Ralph Lauren Corporation’s brand is ranked #416 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Ralph Lauren Corporation. When compared to other organizations within the Fashion and Beauty industry, Ralph Lauren Corporation is ranked #50. Among its major competitors, Ralph Lauren Corporation is ranked in 4th place for NPS while Donna Karan is 1st, and United By Blue is 2nd. Overall, Ralph Lauren Corporation has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $8.77B

Brand at a Glance

84%

Customer Loyalty

4.3/5

Product Quality

4/5

Pricing

4.2/5

Customer Service

Ralph Lauren Corporation CMO

Jonathan Bottomley

Jonathan Bottomley serves as the Chief Marketing Officer of Ralph Lauren. Jonathan started at Ralph Lauren in March of 2017. Jonathan currently resides in the Greater New York City Area.

Ralph Lauren Corporation Ranking

^#50 in Fashion and Beauty
^#2 / 4 of its competitors

Ralph Lauren Corporation NPS

Ralph Lauren Corporation's Net Promoter Score (NPS) is a 44 with 64% Promoters, 16% Passives, and 20% Detractors. Net Promoter Score tracks whether Ralph Lauren Corporation's customers would recommend using the product based on a scale of -100 to 100.

Ralph Lauren Corporation Overall NPS

NPS

64%	Promoters
16%	Passives
20%	Detractors

Ralph Lauren Corporation NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 42	Dec 2024	42
Jan 2025 42	Jan 2025	42
Feb 2025 44	Feb 2025	44
Mar 2025 44	Mar 2025	44
Apr 2025 44	Apr 2025	44
Jun 2025 44	Jun 2025	44
Jul 2025 45	Jul 2025	45
Aug 2025 42	Aug 2025	42
Sep 2025 43	Sep 2025	43
Oct 2025 43	Oct 2025	43
Dec 2025 43	Dec 2025	43
Jan 2026 43	Jan 2026	43

How Other Brands Compare

Ralph Lauren Corporation is ranked second for NPS among its competitors. Armani and Calvin Klein come in first and third, with Hanesbrands coming in at #4. Among those competitors, it is the most valued company.

	Ralph Lauren Corporation	Armani	Calvin Klein	Hanesbrands
Global Ranking	#416	#362	#413	#-
NPS	44	53	30	9
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$8.77B	$2.55B	$5.25B	$6.76B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Ralph Lauren Corporation NPS by Gender

Male customers rated Ralph Lauren Corporation's NPS 23 points higher than Female customers.

Male

Ralph Lauren Corporation's NPS was rated 60 by Male customers on Comparably.

74%

Promoters

12%

Passives

14%

Detractors

Female

Ralph Lauren Corporation's NPS was rated 37 by Female customers on Comparably.

57%

Promoters

23%

Passives

20%

Detractors

Ralph Lauren Corporation NPS by Ethnicity

Ralph Lauren Corporation's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 44	Caucasian	44
Hispanic or Latino 86	Hispanic or Latino	86
African American/Black 71	African American/Black	71
Asian or Pacific Islander 47	Asian or Pacific Islander	47
Other 21	Other	21

Ralph Lauren Corporation NPS by Age

Ralph Lauren Corporation's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

72%

19%

26-30

29%

57%

14%

31-35

33%

34%

33%

36-40

43%

14%

43%

41-45

100%

46-50

100%

51-55

33%

17%

50%

56-60

83%

17%

61-65

83%

17%

Ralph Lauren Corporation NPS by Usage

Ralph Lauren Corporation's NPS was rated the highest by customers who have used Ralph Lauren Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34
1 to 2 Years 64	1 to 2 Years	64
2 to 5 Years 39	2 to 5 Years	39
5 to 10 Years 40	5 to 10 Years	40
Over 10 Years 42	Over 10 Years	42

Ralph Lauren Corporation NPS vs. Competitors

Compared to its competitors, Ralph Lauren Corporation's NPS is rated right above HUGO BOSS Fashions Inc, and is preceded by Armani.

COMPANY		NPS Score
	Donna Karan	100
	United By Blue	64
	Armani	53
	Ralph Lauren Corporation	44
	HUGO BOSS Fashions Inc	43
	Calvin Klein	30
	Hanesbrands	9

Ralph Lauren Corporation NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Ralph Lauren Corporation's NPS is rated right above American Eagle Outfitters, and is preceded by Vans.

COMPANY		NPS Score
	Nike	48
	Vans	47
	Ralph Lauren Corporation	44
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	34
	Gucci	31

Ralph Lauren Corporation Customer Reviews

Out of the 13 Ralph Lauren Corporation customer reviews 12 were positive and 1 was constructive. Ralph Lauren Corporation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Ralph Lauren Corporation Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Ralph Lauren Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84%

16%

Ralph Lauren Corporation Customer Loyalty Score by Gender

Male customers rated Ralph Lauren Corporation's Customer Loyalty score 7% higher than Female customers.

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Male

85%

Yes

Female

78%

Yes

Ralph Lauren Corporation Customer Loyalty Score by Ethnicity

Ralph Lauren Corporation's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Ralph Lauren Corporation Customer Loyalty Score by Age

Ralph Lauren Corporation's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 87%	26-30	87%
31-35 55%	31-35	55%
36-40 74%	36-40	74%
41-45 78%	41-45	78%
46-50 100%	46-50	100%
51-55 70%	51-55	70%
56-60 100%	56-60	100%
61-65 100%	61-65	100%

Ralph Lauren Corporation Customer Loyalty Score by Usage

Ralph Lauren Corporation's Customer Loyalty score was rated the highest by customers who have used Ralph Lauren Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	84%
2 to 5 Years	75%
5 to 10 Years	79%
Over 10 Years	83%

Ralph Lauren Corporation Customer Loyalty Score by Industry

Ralph Lauren Corporation's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	91%
Accounting	78%
Fashion and Beauty	70%
Banking and Financial Services	55%
Business and Consumer Services	82%
Healthcare, Hospitals and Medicine	100%
Marketing, Advertising and Research	82%

Ralph Lauren Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Ralph Lauren Corporation's Customer Loyalty score is rated right above Armani.

COMPANY		Customer Loyalty Score
	Ralph Lauren Corporation	84%
	Armani	81%
	Hanesbrands	80%
	Calvin Klein	77%
	Donna Karan	69%
	HUGO BOSS Fashions Inc	68%
	United By Blue	61%

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Ralph Lauren Corporation's Customer Loyalty score is rated right above Nike, and is preceded by Vans.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Ralph Lauren Corporation	84%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%

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Ralph Lauren Corporation Product Quality

4.3/5

Ralph Lauren Corporation has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Ralph Lauren Corporation Product Information

Ralph Lauren Corporation’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Ralph Lauren Corporation's product the highest. Reviewers from the Tech industry rated Ralph Lauren Corporation the lowest at 3.9.

Website: https://www.ralphlauren.com

Company Size: 10,000+ Employees

Industry

Fashion and Beauty

Retail

Quick Insights into Ralph Lauren Corporation Product Quality

Ralph Lauren Corporation's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Ralph Lauren Corporation's products/services for Less than 1 Year.

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Ranked Ralph Lauren Corporation Product Quality the Highest

Banking and Financial Services	5
41-45	4.7
2 to 5 Years	4.5

Ranked Ralph Lauren Corporation Product Quality the Lowest

Tech	3.9
36-40	3.8
Less than 1 Year	3.8

Ralph Lauren Corporation Product Quality Score by Gender

Male customers rated Ralph Lauren Corporation's Product Quality score 0.3 stars higher than Female customers.

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Male

4.5/5

Female

4.2/5

Ralph Lauren Corporation Product Quality Score by Ethnicity

Ralph Lauren Corporation's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.5	Other	4.5

Ralph Lauren Corporation Product Quality Score by Age

Ralph Lauren Corporation's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 3.9	26-30	3.9
31-35 3.8	31-35	3.8
36-40 3.8	36-40	3.8
41-45 4.7	41-45	4.7
46-50 4.7	46-50	4.7
51-55 4	51-55	4
56-60 3.9	56-60	3.9
61-65 4.4	61-65	4.4

Ralph Lauren Corporation Product Quality Score by Usage

Ralph Lauren Corporation's Product Quality score was rated the highest by customers who have used Ralph Lauren Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.4
2 to 5 Years	4.5
5 to 10 Years	4.3
Over 10 Years	4.1

Ralph Lauren Corporation Product Quality Score by Industry

Ralph Lauren Corporation's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	3.9
Accounting	4.1
Fashion and Beauty	4.1
Banking and Financial Services	5
Business and Consumer Services	4.5
Healthcare, Hospitals and Medicine	5
Marketing, Advertising and Research	5

Ralph Lauren Corporation Product Quality vs. Competitors

Compared to its competitors, Ralph Lauren Corporation's Product Quality score is rated right above United By Blue, and is preceded by Donna Karan.

COMPANY		Product Quality Score
	Armani	4.5/5
	Donna Karan	4.4/5
	Ralph Lauren Corporation	4.3/5
	United By Blue	4.2/5
	Calvin Klein	4.1/5
	HUGO BOSS Fashions Inc	4/5
	Hanesbrands	3.7/5

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Ralph Lauren Corporation's Product Quality score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Ralph Lauren Corporation	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5

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Ralph Lauren Corporation Pricing

Ralph Lauren Corporation ROI & Value For Money

4/5

Ralph Lauren Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Ralph Lauren Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Accounting industry think that they had the lowest ROI from Ralph Lauren Corporation.

Quick Insights into Ralph Lauren Corporation ROI

Ralph Lauren Corporation's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.

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Ranked Ralph Lauren Corporation ROI the Highest

41-45	4.9
African American/Black	4.5
Marketing, Advertising and Research	4.5

Ranked Ralph Lauren Corporation ROI the Lowest

Asian or Pacific Islander	3.7
Fashion and Beauty	3.6
51-55	3.3

Ralph Lauren Corporation ROI Score by Gender

Male customers rated Ralph Lauren Corporation's ROI score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

Ralph Lauren Corporation ROI Score by Ethnicity

Ralph Lauren Corporation's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 4	Other	4

Ralph Lauren Corporation ROI Score by Age

Ralph Lauren Corporation's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.5	26-30	3.5
31-35 3.6	31-35	3.6
36-40 3.5	36-40	3.5
41-45 4.9	41-45	4.9
46-50 4.7	46-50	4.7
51-55 3.3	51-55	3.3
56-60 4	56-60	4
61-65 4.3	61-65	4.3

Ralph Lauren Corporation ROI Score by Usage

Ralph Lauren Corporation's ROI score was rated the highest by customers who have used Ralph Lauren Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4
2 to 5 Years	4.1
5 to 10 Years	4.1
Over 10 Years	3.8

Ralph Lauren Corporation ROI Score by Industry

Ralph Lauren Corporation's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Fashion and Beauty industry customers.

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Tech	3.8
Accounting	3.6
Fashion and Beauty	3.6
Banking and Financial Services	4.2
Business and Consumer Services	4.4
Healthcare, Hospitals and Medicine	4.3
Marketing, Advertising and Research	4.5

Ralph Lauren Corporation Pricing vs. Competitors

Compared to its competitors, Ralph Lauren Corporation's ROI score is rated right above Calvin Klein, and is preceded by United By Blue.

COMPANY		Pricing Score
	Donna Karan	4.3/5
	Armani	4.2/5
	United By Blue	4.1/5
	Ralph Lauren Corporation	4/5
	Calvin Klein	3.9/5
	Hanesbrands	3.7/5
	HUGO BOSS Fashions Inc	3.6/5

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Ralph Lauren Corporation's ROI score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Ralph Lauren Corporation	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5

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Ralph Lauren Corporation Customer Satisfaction (CSAT)

Ralph Lauren Corporation Customer Satisfaction (CSAT) Score

84 / 100

Ralph Lauren Corporation has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied	51%
Satisfied	33%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	3%
Very Dissatisfied	5%

Very Satisfied

51%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Ralph Lauren Corporation Customer Satisfaction

Ralph Lauren Corporation's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used Ralph Lauren Corporation's products/services for Less than 1 Year.

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Ranked Ralph Lauren Corporation Customer Satisfaction the Highest

36-40	100%
African American/Black	100%
Banking and Financial Services	100%

Ranked Ralph Lauren Corporation Customer Satisfaction the Lowest

Tech	72%
51-55	67%
Less than 1 Year	67%

Ralph Lauren Corporation Customer Satisfaction Score by Gender

Female customers rated Ralph Lauren Corporation's Customer Satisfaction score 3 points higher than Male customers.

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86 / 100

Male

	Very Satisfied	57%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	7%
	Very Dissatisfied	0%

89 / 100

Female

	Very Satisfied	47%
	Satisfied	42%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	3%

Ralph Lauren Corporation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Ralph Lauren Corporation's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.

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83 / 100

Very Satisfied	61%
Satisfied	22%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	4%
Very Dissatisfied	4%

Very Satisfied

61%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Ralph Lauren Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Ralph Lauren Corporation's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

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100 / 100

Very Satisfied	43%
Satisfied	57%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

43%

Satisfied

57%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Ralph Lauren Corporation's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.

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87 / 100

Very Satisfied	40%
Satisfied	47%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	6%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

47%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Ralph Lauren Corporation's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

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86 / 100

Very Satisfied	43%
Satisfied	43%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

43%

Satisfied

43%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

Ralph Lauren Corporation Customer Satisfaction Score by Age

Ralph Lauren Corporation's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

96%

26-30

86%

31-35

67%

36-40

100%

41-45

100%

46-50

100%

51-55

67%

56-60

80%

61-65

80%

Ralph Lauren Corporation Customer Satisfaction Score by Usage

Ralph Lauren Corporation's Customer Satisfaction score was rated the highest by customers who have used Ralph Lauren Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67
1 to 2 Years	92
2 to 5 Years	93
5 to 10 Years	82
Over 10 Years	87

Ralph Lauren Corporation Customer Satisfaction Score by Industry

Ralph Lauren Corporation's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	72
Accounting	90
Fashion and Beauty	100
Banking and Financial Services	100
Business and Consumer Services	80
Marketing, Advertising and Research	100

Ralph Lauren Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Ralph Lauren Corporation's Customer Satisfaction score is rated right above Calvin Klein, and is preceded by HUGO BOSS Fashions Inc.

COMPANY		Customer Satisfaction (CSAT) Score
	Donna Karan	100%
	United By Blue	90%
	Armani	88%
	HUGO BOSS Fashions Inc	85%
	Ralph Lauren Corporation	84%
	Calvin Klein	80%
	Hanesbrands	63%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Ralph Lauren Corporation's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Vans.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	Ralph Lauren Corporation	84%
	American Eagle Outfitters	81%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%

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Ralph Lauren Corporation Customer Service

4.2/5

Ralph Lauren Corporation has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Ralph Lauren Corporation's Customer Service

Address

650 Madison Avenue, New York City, NY 10022

Website

https://www.ralphlauren.com

Phone Number

336-801-1985

Ralph Lauren Corporation's Social Links

Quick Insights into Ralph Lauren Corporation Customer Service

Ralph Lauren Corporation's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.

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Ranked Ralph Lauren Corporation Customer Service the Highest

41-45	5
Marketing, Advertising and Research	4.9
Hispanic or Latino	4.7

Ranked Ralph Lauren Corporation Customer Service the Lowest

Over 10 Years	3.8
Tech	3.7
36-40	3.1

Ralph Lauren Corporation Customer Service Score by Gender

Male customers rated Ralph Lauren Corporation's Customer Service score 0.2 stars higher than Female customers.

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Male

4.2/5

Female

4/5

Ralph Lauren Corporation Customer Service Score by Ethnicity

Ralph Lauren Corporation's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.7	Hispanic or Latino	4.7
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 4.3	Other	4.3

Ralph Lauren Corporation Customer Service Score by Age

Ralph Lauren Corporation's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 4	26-30	4
31-35 3.7	31-35	3.7
36-40 3.1	36-40	3.1
41-45 5	41-45	5
46-50 4.5	46-50	4.5
51-55 3.7	51-55	3.7
56-60 3.9	56-60	3.9
61-65 4.4	61-65	4.4

Ralph Lauren Corporation Customer Service Score by Usage

Ralph Lauren Corporation's Customer Service score was rated the highest by customers who have used Ralph Lauren Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.2
2 to 5 Years	4.3
5 to 10 Years	4.2
Over 10 Years	3.8

Ralph Lauren Corporation Customer Service Score by Industry

Ralph Lauren Corporation's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.

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Tech	3.7
Accounting	3.7
Fashion and Beauty	4.1
Banking and Financial Services	4.5
Business and Consumer Services	4.4
Healthcare, Hospitals and Medicine	4.3
Marketing, Advertising and Research	4.9

Ralph Lauren Corporation Customer Service vs. Competitors

Compared to its competitors, Ralph Lauren Corporation's Customer Service score is rated right above HUGO BOSS Fashions Inc, and is preceded by Donna Karan.

COMPANY		Customer Service Score
	Armani	4.3/5
	Donna Karan	4.3/5
	Ralph Lauren Corporation	4.2/5
	HUGO BOSS Fashions Inc	4/5
	Calvin Klein	4/5
	United By Blue	3.9/5
	Hanesbrands	3.6/5

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Ralph Lauren Corporation's Customer Service score is rated right above Glossier.

COMPANY		Customer Service Score
	Ralph Lauren Corporation	4.2/5
	Glossier	4.2/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Crocs	3.8/5

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Ralph Lauren Corporation as an Employer

2.9/5

Ralph Lauren Corporation has a 2.9/5 stars for its overall company culture rated by their employees

top

35%

CEO of Ralph Lauren Corporation

Patrice Louvet

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Ralph Lauren Corporation scored a 44 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Ralph Lauren Corporation would recommend the brand to a friend. ENPS measures how likely Ralph Lauren Corporation employees would recommend working at Ralph Lauren Corporation to a friend.

Net Promoter Score

NPS Score

64%	Promoters
16%	Passive
20%	Detractors

Employee Net Promoter Score

-19

eNPS Score

31%	Promoters
19%	Passive
50%	Detractors

Global Ranking Snapshot

Ralph Lauren Corporation is ranked #416 in the Global Top 100 Brands. It ranks just behind CNN and just ahead of Nickelodeon.

RANK			INDUSTRY
414	Forbes	Michael Federle	Media and Entertainment
415	CNN	Jeff Zuckler	Media and Entertainment
416	Ralph Lauren Corporation	Patrice Louvet	Fashion and Beauty
417	Nickelodeon	Brian Robbins	Media and Entertainment
418	Lockheed Martin	Jim Taiclet	Automotive and Transportation
419	ABB Ltd	Ulrich Spiesshofer	Tech
420	Cadillac	Johan de Nysschen	Automotive and Transportation

Fashion and Beauty Ranking Snapshot

Ralph Lauren Corporation is ranked #50 in the Fashion and Beauty Industry. It ranks just behind Calvin Klein and just ahead of Revlon.

RANK		Location
48	Athleta	San Francisco, CA
49	Calvin Klein	New York City, NY
50	Ralph Lauren Corporation	New York City, NY
51	Revlon	New York City, NY
52	Banana Republic	San Francisco, CA
53	Avon	New York City, NY
54	Brooks Brothers	New York City, NY