100
NPS
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Donna Karan
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About Donna Karan's Brand
"Donna Karan is an online retailer that offers a complete range of ready-to-wear, accessories and lifestyle products for women." Among its major competitors, Donna Karan is ranked in 1st place for NPS while Calvin Klein is 2nd, and Marc Jacobs is 3rd.
Brand at a Glance
69%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
Donna Karan Ranking
- #1 / 4 of its competitors
Donna Karan NPS
Donna Karan's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Donna Karan's customers would recommend using the product based on a scale of -100 to 100.
Donna Karan Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Donna Karan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
How Other Brands Compare
Donna Karan is ranked first for NPS among its competitors. Calvin Klein and Marc Jacobs come in second and third, with Forever 21 coming in at #4.
Donna Karan |  Marc Jacobs |  Calvin Klein |  Forever 21 | |
| Global Ranking | #- | #372 | #413 | #- |
| NPS | 100 | 19 | 30 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $6.88B | $5.25B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Donna Karan NPS vs. Competitors
Compared to its competitors, Donna Karan's NPS is rated right above Calvin Klein.
| COMPANY | NPS Score | |
|---|---|---|
| Donna Karan | 100 |
| Calvin Klein | 30 |
| Marc Jacobs | 19 |
| Forever 21 | -11 |
Donna Karan Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Donna Karan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Donna Karan Customer Loyalty vs. Competitors
Compared to its competitors, Donna Karan's Customer Loyalty score is rated right above Forever 21, and is preceded by Marc Jacobs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Calvin Klein | 77% |
| Marc Jacobs | 75% |
| Donna Karan | 69% |
| Forever 21 | 65% |
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Donna Karan Product Quality
4.4/5
Donna Karan has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Donna Karan Product Information
Donna Karan’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- www.donnakaran.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Goods
Donna Karan Product Quality vs. Competitors
Compared to its competitors, Donna Karan's Product Quality score is rated right above Calvin Klein.
| COMPANY | Product Quality Score | |
|---|---|---|
| Donna Karan | 4.4/5 |
| Calvin Klein | 4.1/5 |
| Marc Jacobs | 3.8/5 |
| Forever 21 | 3.3/5 |
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Donna Karan Pricing
Donna Karan ROI & Value For Money
4.3/5
Donna Karan has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Donna Karan Pricing vs. Competitors
Compared to its competitors, Donna Karan's ROI score is rated right above Calvin Klein.
| COMPANY | Pricing Score | |
|---|---|---|
| Donna Karan | 4.3/5 |
| Calvin Klein | 3.9/5 |
| Marc Jacobs | 3.6/5 |
| Forever 21 | 3.2/5 |
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Donna Karan Customer Satisfaction (CSAT)
Donna Karan Customer Satisfaction (CSAT) Score
100 / 100
Donna Karan has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Donna Karan Customer Satisfaction vs. Competitors
Compared to its competitors, Donna Karan's Customer Satisfaction score is rated right above Calvin Klein.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Donna Karan | 100% |
| Calvin Klein | 80% |
| Marc Jacobs | 71% |
| Forever 21 | 57% |
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Donna Karan Customer Service
4.3/5
Donna Karan has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Donna Karan's Customer Service
Address
York, NY
Website
www.donnakaran.com
Donna Karan Customer Service vs. Competitors
Compared to its competitors, Donna Karan's Customer Service score is rated right above Calvin Klein.
| COMPANY | Customer Service Score | |
|---|---|---|
| Donna Karan | 4.3/5 |
| Calvin Klein | 4/5 |
| Marc Jacobs | 3.5/5 |
| Forever 21 | 3.1/5 |
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