-11
NPS
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Forever 21
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About Forever 21 Brand
Forever 21 is the leading fashion retailer of the latest trends and the season’s hottest styles at can’t-resist prices. Among its major competitors, Forever 21 is ranked in 2nd place for NPS while H&M is 1st, and Fashion Nova is 3rd. Overall, Forever 21 has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Forever 21 Ranking
- #2 / 3 of its competitors
Forever 21 NPS
Forever 21's Net Promoter Score (NPS) is a -11 with 36% Promoters, 17% Passives, and 47% Detractors. Net Promoter Score tracks whether Forever 21's customers would recommend using the product based on a scale of -100 to 100.
Forever 21 Overall NPS
| 36% | Promoters |
|---|---|
| 17% | Passives |
| 47% | Detractors |
Forever 21 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -11 | Oct 2024 | -11 |
Nov 2024 -11 | Nov 2024 | -11 |
Dec 2024 -11 | Dec 2024 | -11 |
Jan 2025 -11 | Jan 2025 | -11 |
Feb 2025 -11 | Feb 2025 | -11 |
Mar 2025 -11 | Mar 2025 | -11 |
Apr 2025 -11 | Apr 2025 | -11 |
May 2025 -11 | May 2025 | -11 |
Jun 2025 -11 | Jun 2025 | -11 |
Aug 2025 -11 | Aug 2025 | -11 |
Sep 2025 -11 | Sep 2025 | -11 |
Nov 2025 -11 | Nov 2025 | -11 |
How Other Brands Compare
Forever 21 is ranked second for NPS among its competitors. H&M and Fashion Nova come in first and third.
Forever 21 |  H&M |  Fashion Nova | |
| Global Ranking | #- | #215 | #- |
| NPS | -11 | 19 | -25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $32.65B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forever 21 NPS by Gender
Female customers rated Forever 21's NPS 3 points higher than Male customers.
Male
-21
Forever 21's NPS was rated -21 by Male customers on Comparably.
29%
Promoters
21%
Passives
50%
Detractors
Female
-18
Forever 21's NPS was rated -18 by Female customers on Comparably.
35%
Promoters
12%
Passives
53%
Detractors
Forever 21 NPS by Ethnicity
Forever 21's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Hispanic or Latino 10 | Hispanic or Latino | 10 |
African American/Black -10 | African American/Black | -10 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American -34 | Native American | -34 |
Other -42 | Other | -42 |
Forever 21 NPS by Age
Forever 21's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Forever 21 NPS by Usage
Forever 21's NPS was rated the highest by customers who have used Forever 21's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years -7 | 1 to 2 Years | -7 |
2 to 5 Years -27 | 2 to 5 Years | -27 |
5 to 10 Years 1 | 5 to 10 Years | 1 |
Over 10 Years -44 | Over 10 Years | -44 |
Forever 21 NPS vs. Competitors
Compared to its competitors, Forever 21's NPS is rated right above Fashion Nova, and is preceded by H&M.
| COMPANY | NPS Score | |
|---|---|---|
| H&M | 19 |
| Forever 21 | -11 |
| Fashion Nova | -25 |
Forever 21 Customer Reviews
Out of the 30 Forever 21 customer reviews 17 were positive and 13 were constructive. Forever 21 customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Forever 21 Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Forever 21 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forever 21 Customer Loyalty Score by Gender
Female customers rated Forever 21's Customer Loyalty score 16% higher than Male customers.
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Male
55%
Yes
Female
71%
Yes
Forever 21 Customer Loyalty Score by Ethnicity
Forever 21's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Forever 21.
63
out of 100
Caucasian
73
out of 100
Hispanic or Latino
78
out of 100
African American/Black
57
out of 100
Asian or Pacific Islander
100
out of 100
Native American
68
out of 100
Other
Forever 21 Customer Loyalty Score by Age
Forever 21's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 68% | 18-25 | 68% |
26-30 62% | 26-30 | 62% |
31-35 83% | 31-35 | 83% |
36-40 89% | 36-40 | 89% |
41-45 73% | 41-45 | 73% |
46-50 74% | 46-50 | 74% |
51-55 36% | 51-55 | 36% |
56-60 70% | 56-60 | 70% |
Forever 21 Customer Loyalty Score by Usage
Forever 21's Customer Loyalty score was rated the highest by customers who have used Forever 21's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Forever 21 Customer Loyalty Score by Industry
Forever 21's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Real Estate industry customers.
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Forever 21 Customer Loyalty vs. Competitors
Compared to its competitors, Forever 21's Customer Loyalty score is rated right above Fashion Nova, and is preceded by H&M.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| H&M | 77% |
| Forever 21 | 65% |
| Fashion Nova | 55% |
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Forever 21 Product Quality
3.3/5
Forever 21 has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Forever 21 Product Information
Forever 21’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Forever 21's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Forever 21 the lowest at 2.8.
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Forever 21 Product Quality
Forever 21's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.
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Ranked Forever 21 Product Quality the Highest
Ranked Forever 21 Product Quality the Lowest
Forever 21 Product Quality Score by Gender
Female customers rated Forever 21's Product Quality score 0.2 stars higher than Male customers.
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Male
2.7/5
Female
2.9/5
Forever 21 Product Quality Score by Ethnicity
Forever 21's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
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0
1
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3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Native American 3.5 | Native American | 3.5 |
Other 2.4 | Other | 2.4 |
Forever 21 Product Quality Score by Age
Forever 21's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.7 | 36-40 | 1.7 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.9 | 51-55 | 2.9 |
56-60 1.5 | 56-60 | 1.5 |
Forever 21 Product Quality Score by Usage
Forever 21's Product Quality score was rated the highest by customers who have used Forever 21's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Forever 21 Product Quality Score by Industry
Forever 21's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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Forever 21 Product Quality vs. Competitors
Compared to its competitors, Forever 21's Product Quality score is rated right above Fashion Nova, and is preceded by H&M.
| COMPANY | Product Quality Score | |
|---|---|---|
| H&M | 3.9/5 |
| Forever 21 | 3.3/5 |
| Fashion Nova | 1.5/5 |
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Forever 21 Pricing
Forever 21 ROI & Value For Money
3.2/5
Forever 21 has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Forever 21 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Real Estate industry think that they had the lowest ROI from Forever 21.
Quick Insights into Forever 21 ROI
Forever 21's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Real Estate industry.
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Ranked Forever 21 ROI the Highest
Ranked Forever 21 ROI the Lowest
Forever 21 ROI Score by Gender
Female customers rated Forever 21's ROI score 0.1 stars higher than Male customers.
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Male
2.9/5
Female
3/5
Forever 21 ROI Score by Ethnicity
Forever 21's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 3.3 | Native American | 3.3 |
Other 2.3 | Other | 2.3 |
Forever 21 ROI Score by Age
Forever 21's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.1 | 26-30 | 3.1 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2 | 36-40 | 2 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.4 | 46-50 | 2.4 |
51-55 3.3 | 51-55 | 3.3 |
56-60 1.5 | 56-60 | 1.5 |
Forever 21 ROI Score by Usage
Forever 21's ROI score was rated the highest by customers who have used Forever 21's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Forever 21 ROI Score by Industry
Forever 21's ROI score was rated the highest by Hospitality industry customers, and the lowest by Real Estate industry customers.
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Forever 21 Pricing vs. Competitors
Compared to its competitors, Forever 21's ROI score is rated right above Fashion Nova, and is preceded by H&M.
| COMPANY | Pricing Score | |
|---|---|---|
| H&M | 3.7/5 |
| Forever 21 | 3.2/5 |
| Fashion Nova | 2.2/5 |
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Forever 21 Customer Satisfaction (CSAT)
Forever 21 Customer Satisfaction (CSAT) Score
56 / 100
Forever 21 has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
27%
Satisfied
29%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
6%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Forever 21 Customer Satisfaction
Forever 21's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 41-45.
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Ranked Forever 21 Customer Satisfaction the Highest
Ranked Forever 21 Customer Satisfaction the Lowest
Forever 21 Customer Satisfaction Score by Gender
Female customers rated Forever 21's Customer Satisfaction score 9 points higher than Male customers.
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43 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 7% | |
Very Dissatisfied | 36% |
52 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 4% | |
Very Dissatisfied | 29% |
Forever 21 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Forever 21 Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.
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35 / 100
Very Satisfied
21%
Satisfied
14%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
11%
Very Dissatisfied
39%
CSAT according to Hispanic or Latino
Forever 21 Customer Satisfaction (CSAT) score was rated 72% according to Hispanic or Latino users and customers.
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72 / 100
Very Satisfied
61%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
Forever 21 Customer Satisfaction (CSAT) score was rated 56% according to African American/Black users and customers.
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56 / 100
Very Satisfied
24%
Satisfied
32%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
28%
CSAT according to Asian or Pacific Islander
Forever 21 Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.
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72 / 100
Very Satisfied
33%
Satisfied
39%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
5%
Very Dissatisfied
6%
CSAT according to Native American
Forever 21 Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Forever 21 Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
19%
Satisfied
15%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
3%
Very Dissatisfied
44%
Forever 21 Customer Satisfaction Score by Age
Forever 21's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Forever 21.
0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 58% | |||||||||||||||
| 31-35 | 23% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 13% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 51-55 | 17% |
Forever 21 Customer Satisfaction Score by Usage
Forever 21's Customer Satisfaction score was rated the highest by customers who have used Forever 21's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Forever 21 Customer Satisfaction Score by Industry
Forever 21's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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{
"title": "Forever 21 Customer Satisfaction Score by Industry",
"text": "Forever 21's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Forever 21's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Accounting",
"groupId": 495,
"score": 82,
"stars": 0,
"csatScore": 82,
"text": "Forever 21's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 82
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 40,
"stars": 0,
"csatScore": 40,
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"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Forever 21's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 70,
"stars": 0,
"csatScore": 70,
"text": "Forever 21's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 70
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Forever 21's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Forever 21's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Forever 21's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Forever 21's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 72,
"stars": 0,
"csatScore": 72,
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"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Public Safety",
"groupId": 551,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Forever 21's Customer Satisfaction score is rated by Public Safety customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Forever 21's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Forever 21 Customer Satisfaction vs. Competitors
Compared to its competitors, Forever 21's Customer Satisfaction score is rated right above Fashion Nova, and is preceded by H&M.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| H&M | 78% |
| Forever 21 | 57% |
| Fashion Nova | 50% |
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Forever 21 Customer Service
3.1/5
Forever 21 has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Forever 21's Customer Service
Address
110 E 9th Street, Suite A500, Los Angeles, CA 90079
Website
http://www.forever21.com/company/about.aspx/?br=f21
Phone Number
12137415151
Forever 21's Social Links
Quick Insights into Forever 21 Customer Service
Forever 21's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Retail industry.
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Ranked Forever 21 Customer Service the Highest
Ranked Forever 21 Customer Service the Lowest
Forever 21 Customer Service Score by Gender
Male customers rated Forever 21's Customer Service score 0.1 stars higher than Female customers.
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Male
2.9/5
Female
2.8/5
Forever 21 Customer Service Score by Ethnicity
Forever 21's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Forever 21.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Native American 3.3 | Native American | 3.3 |
Other 2.2 | Other | 2.2 |
Forever 21 Customer Service Score by Age
Forever 21's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3 | 26-30 | 3 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
Forever 21 Customer Service Score by Usage
Forever 21's Customer Service score was rated the highest by customers who have used Forever 21's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Forever 21 Customer Service Score by Industry
Forever 21's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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Forever 21 Customer Service vs. Competitors
Compared to its competitors, Forever 21's Customer Service score is rated right below Fashion Nova.
| COMPANY | Customer Service Score | |
|---|---|---|
| H&M | 3.8/5 |
| Fashion Nova | 3.5/5 |
| Forever 21 | 3.1/5 |
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Forever 21 as an Employer
2.4/5
Forever 21 has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Forever 21 scored a -11 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Forever 21 would recommend the brand to a friend. ENPS measures how likely Forever 21 employees would recommend working at Forever 21 to a friend.
Net Promoter Score
-11
NPS Score
| 36% | Promoters |
|---|---|
| 17% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 18% | Promoters |
|---|---|
| 14% | Passive |
| 68% | Detractors |
