-25
NPS
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Fashion Nova
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About Fashion Nova's Brand
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
2.2/5
Pricing
3.5/5
Customer Service
Fashion Nova NPS
Fashion Nova's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Fashion Nova's customers would recommend using the product based on a scale of -100 to 100.
Fashion Nova Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Fashion Nova NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Sep 2022 -50 | Sep 2022 | -50 |
Jan 2023 -66 | Jan 2023 | -66 |
Jul 2025 -25 | Jul 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fashion Nova Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Fashion Nova users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fashion Nova Product Quality
1.5/5
Fashion Nova has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fashion Nova's overall Product Quality score rated by its users and customers.
Fashion Nova Product Information
Fashion Nova’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.fashionnova.com
Fashion Nova Pricing
Fashion Nova ROI & Value For Money
2.2/5
Fashion Nova has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Fashion Nova Customer Satisfaction (CSAT)
Fashion Nova Customer Satisfaction (CSAT) Score
50 / 100
Fashion Nova has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fashion Nova Customer Service
3.5/5
Fashion Nova has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fashion Nova's overall Customer Service score rated by its users and customers.
About Fashion Nova's Customer Service
Website
http://www.fashionnova.com
Fashion Nova as an Employer
Consumer vs. Employees
Fashion Nova scored a -25 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Fashion Nova would recommend the brand to a friend. ENPS measures how likely Fashion Nova employees would recommend working at Fashion Nova to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
