43
NPS
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HUGO BOSS Fashions Inc
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About HUGO BOSS Fashions Inc's Brand
Shop the official HUGO BOSS Online Store for classic HUGO BOSS suits, luxury watches, women's dresses and designer shoes for men and women. Among its major competitors, HUGO BOSS Fashions Inc is ranked in 2nd place for NPS while Eileen Fisher is 1st, and PVH is 3rd.
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
HUGO BOSS Fashions Inc Ranking
- #2 / 3 of its competitors
HUGO BOSS Fashions Inc NPS
HUGO BOSS Fashions Inc's Net Promoter Score (NPS) is a 43 with 60% Promoters, 23% Passives, and 17% Detractors. Net Promoter Score tracks whether HUGO BOSS Fashions Inc's customers would recommend using the product based on a scale of -100 to 100.
HUGO BOSS Fashions Inc Overall NPS
| 60% | Promoters |
|---|---|
| 23% | Passives |
| 17% | Detractors |
HUGO BOSS Fashions Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 48 | Jun 2023 | 48 |
Jul 2023 48 | Jul 2023 | 48 |
Aug 2023 49 | Aug 2023 | 49 |
Sep 2023 42 | Sep 2023 | 42 |
Oct 2023 42 | Oct 2023 | 42 |
Nov 2023 44 | Nov 2023 | 44 |
Feb 2024 45 | Feb 2024 | 45 |
Mar 2024 45 | Mar 2024 | 45 |
Apr 2024 43 | Apr 2024 | 43 |
May 2024 44 | May 2024 | 44 |
Dec 2024 44 | Dec 2024 | 44 |
May 2025 44 | May 2025 | 44 |
How Other Brands Compare
HUGO BOSS Fashions Inc is ranked second for NPS among its competitors. Eileen Fisher and PVH come in first and third.
HUGO BOSS Fashions Inc |  PVH |  Eileen Fisher | |
| Global Ranking | #- | #848 | #- |
| NPS | 43 | 29 | 63 |
| Valuation Updated every 24 hours for public companies | - | $5.37B | $56.26M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HUGO BOSS Fashions Inc NPS by Gender
HUGO BOSS Fashions Inc's NPS was rated 40 by both Female and Male customers on Comparably.
Male
40
HUGO BOSS Fashions Inc's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
40
HUGO BOSS Fashions Inc's NPS was rated 40 by Female customers on Comparably.
40%
Promoters
60%
Passives
0%
Detractors
HUGO BOSS Fashions Inc NPS by Ethnicity
HUGO BOSS Fashions Inc's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 67 | African American/Black | 67 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Other 75 | Other | 75 |
HUGO BOSS Fashions Inc NPS by Age
HUGO BOSS Fashions Inc's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
HUGO BOSS Fashions Inc NPS by Usage
HUGO BOSS Fashions Inc's NPS was rated the highest by customers who have used HUGO BOSS Fashions Inc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
HUGO BOSS Fashions Inc NPS vs. Competitors
Compared to its competitors, HUGO BOSS Fashions Inc's NPS is rated right above PVH, and is preceded by Eileen Fisher.
| COMPANY | NPS Score | |
|---|---|---|
| Eileen Fisher | 63 |
| HUGO BOSS Fashions Inc | 43 |
| PVH | 29 |
HUGO BOSS Fashions Inc Customer Reviews
Out of the 3 HUGO BOSS Fashions Inc customer reviews 3 were positive and 0 were constructive. HUGO BOSS Fashions Inc customer reviews reflect that all customers have a favorable experience using the products/services of the company.
HUGO BOSS Fashions Inc Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of HUGO BOSS Fashions Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HUGO BOSS Fashions Inc Customer Loyalty Score by Gender
HUGO BOSS Fashions Inc's Customer Loyalty score was rated 64 by both Female and Male customers on Comparably.
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Male
64%
Yes
Female
64%
Yes
HUGO BOSS Fashions Inc Customer Loyalty Score by Ethnicity
HUGO BOSS Fashions Inc's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HUGO BOSS Fashions Inc.
28
out of 100
Caucasian
70
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
100
out of 100
Other
HUGO BOSS Fashions Inc Customer Loyalty Score by Age
HUGO BOSS Fashions Inc's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 51% | 18-25 | 51% |
41-45 78% | 41-45 | 78% |
HUGO BOSS Fashions Inc Customer Loyalty Score by Usage
HUGO BOSS Fashions Inc's Customer Loyalty score was rated the highest by customers who have used HUGO BOSS Fashions Inc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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HUGO BOSS Fashions Inc Customer Loyalty Score by Industry
HUGO BOSS Fashions Inc's Customer Loyalty score was rated 55% by Accounting industry customers.
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HUGO BOSS Fashions Inc Customer Loyalty vs. Competitors
Compared to its competitors, HUGO BOSS Fashions Inc's Customer Loyalty score is rated right below PVH.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eileen Fisher | 85% |
| PVH | 73% |
| HUGO BOSS Fashions Inc | 68% |
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HUGO BOSS Fashions Inc Product Quality
4/5
HUGO BOSS Fashions Inc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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HUGO BOSS Fashions Inc Product Information
HUGO BOSS Fashions Inc’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated HUGO BOSS Fashions Inc's product the highest.
- Website
- https://www.hugoboss.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Consumer Services
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Quick Insights into HUGO BOSS Fashions Inc Product Quality
HUGO BOSS Fashions Inc's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used HUGO BOSS Fashions Inc's products/services for Less than 1 Year.
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Ranked HUGO BOSS Fashions Inc Product Quality the Highest
Ranked HUGO BOSS Fashions Inc Product Quality the Lowest
HUGO BOSS Fashions Inc Product Quality Score by Gender
HUGO BOSS Fashions Inc's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
HUGO BOSS Fashions Inc Product Quality Score by Ethnicity
HUGO BOSS Fashions Inc's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.9 | Other | 3.9 |
HUGO BOSS Fashions Inc Product Quality Score by Age
HUGO BOSS Fashions Inc's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
41-45 4.7 | 41-45 | 4.7 |
HUGO BOSS Fashions Inc Product Quality Score by Usage
HUGO BOSS Fashions Inc's Product Quality score was rated the highest by customers who have used HUGO BOSS Fashions Inc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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HUGO BOSS Fashions Inc Product Quality Score by Industry
HUGO BOSS Fashions Inc's Product Quality score was rated 4.7 stars by Accounting industry customers.
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HUGO BOSS Fashions Inc Product Quality vs. Competitors
Compared to its competitors, HUGO BOSS Fashions Inc's Product Quality score is rated right above PVH, and is preceded by Eileen Fisher.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eileen Fisher | 4.3/5 |
| HUGO BOSS Fashions Inc | 4/5 |
| PVH | 3.9/5 |
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HUGO BOSS Fashions Inc Pricing
HUGO BOSS Fashions Inc ROI & Value For Money
3.6/5
HUGO BOSS Fashions Inc has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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HUGO BOSS Fashions Inc Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into HUGO BOSS Fashions Inc ROI
HUGO BOSS Fashions Inc's ROI score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.
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Ranked HUGO BOSS Fashions Inc ROI the Highest
Ranked HUGO BOSS Fashions Inc ROI the Lowest
HUGO BOSS Fashions Inc ROI Score by Gender
Male customers rated HUGO BOSS Fashions Inc's ROI score 0.1 stars higher than Female customers.
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Male
3.8/5
Female
3.7/5
HUGO BOSS Fashions Inc ROI Score by Ethnicity
HUGO BOSS Fashions Inc's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HUGO BOSS Fashions Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.9 | Other | 3.9 |
HUGO BOSS Fashions Inc ROI Score by Age
HUGO BOSS Fashions Inc's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
41-45 4.6 | 41-45 | 4.6 |
HUGO BOSS Fashions Inc ROI Score by Usage
HUGO BOSS Fashions Inc's ROI score was rated the highest by customers who have used HUGO BOSS Fashions Inc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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HUGO BOSS Fashions Inc ROI Score by Industry
HUGO BOSS Fashions Inc's ROI score was rated 4.4 stars by Accounting industry customers.
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HUGO BOSS Fashions Inc Pricing vs. Competitors
Compared to its competitors, HUGO BOSS Fashions Inc's ROI score is rated right below PVH.
| COMPANY | Pricing Score | |
|---|---|---|
| Eileen Fisher | 4.2/5 |
| PVH | 3.9/5 |
| HUGO BOSS Fashions Inc | 3.6/5 |
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HUGO BOSS Fashions Inc Customer Satisfaction (CSAT)
HUGO BOSS Fashions Inc Customer Satisfaction (CSAT) Score
85 / 100
HUGO BOSS Fashions Inc has an overall Customer Satisfaction score of 85 rated by its users and customers.
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Very Satisfied
52%
Satisfied
33%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HUGO BOSS Fashions Inc Customer Satisfaction
HUGO BOSS Fashions Inc's Customer Satisfaction score was rated highest by customers who have used HUGO BOSS Fashions Inc's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked HUGO BOSS Fashions Inc Customer Satisfaction the Highest
Ranked HUGO BOSS Fashions Inc Customer Satisfaction the Lowest
HUGO BOSS Fashions Inc Customer Satisfaction Score by Gender
Male customers rated HUGO BOSS Fashions Inc's Customer Satisfaction score 10 points higher than Female customers.
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85 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
HUGO BOSS Fashions Inc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HUGO BOSS Fashions Inc's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
HUGO BOSS Fashions Inc's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
HUGO BOSS Fashions Inc's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
HUGO BOSS Fashions Inc's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
HUGO BOSS Fashions Inc Customer Satisfaction Score by Age
HUGO BOSS Fashions Inc's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 78% | |||||||||||||||
| 41-45 | 75% |
HUGO BOSS Fashions Inc Customer Satisfaction Score by Usage
HUGO BOSS Fashions Inc's Customer Satisfaction score was rated the highest by customers who have used HUGO BOSS Fashions Inc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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HUGO BOSS Fashions Inc Customer Satisfaction Score by Industry
HUGO BOSS Fashions Inc's Customer Satisfaction score was rated 100 points by Accounting industry customers.
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"label": "Accounting",
"groupId": 495,
"score": 100,
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"csatScore": 100,
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}HUGO BOSS Fashions Inc Customer Satisfaction vs. Competitors
Compared to its competitors, HUGO BOSS Fashions Inc's Customer Satisfaction score is rated right above Eileen Fisher.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HUGO BOSS Fashions Inc | 85% |
| Eileen Fisher | 79% |
| PVH | 75% |
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HUGO BOSS Fashions Inc Customer Service
4/5
HUGO BOSS Fashions Inc has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About HUGO BOSS Fashions Inc's Customer Service
Website
https://www.hugoboss.com/
Phone Number
+49 7123 94-0
Quick Insights into HUGO BOSS Fashions Inc Customer Service
HUGO BOSS Fashions Inc's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked HUGO BOSS Fashions Inc Customer Service the Highest
Ranked HUGO BOSS Fashions Inc Customer Service the Lowest
HUGO BOSS Fashions Inc Customer Service Score by Gender
Female customers rated HUGO BOSS Fashions Inc's Customer Service score 0.2 stars higher than Male customers.
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Male
4.1/5
Female
4.3/5
HUGO BOSS Fashions Inc Customer Service Score by Ethnicity
HUGO BOSS Fashions Inc's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HUGO BOSS Fashions Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.7 | Other | 4.7 |
HUGO BOSS Fashions Inc Customer Service Score by Age
HUGO BOSS Fashions Inc's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
41-45 4.5 | 41-45 | 4.5 |
HUGO BOSS Fashions Inc Customer Service Score by Usage
HUGO BOSS Fashions Inc's Customer Service score was rated the highest by customers who have used HUGO BOSS Fashions Inc's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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HUGO BOSS Fashions Inc Customer Service Score by Industry
HUGO BOSS Fashions Inc's Customer Service score was rated 4.4 stars by Accounting industry customers.
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HUGO BOSS Fashions Inc Customer Service vs. Competitors
Compared to its competitors, HUGO BOSS Fashions Inc's Customer Service score is rated right above PVH, and is preceded by Eileen Fisher.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eileen Fisher | 4.4/5 |
| HUGO BOSS Fashions Inc | 4/5 |
| PVH | 4/5 |
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HUGO BOSS Fashions Inc as an Employer
4.3/5
HUGO BOSS Fashions Inc has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HUGO BOSS Fashions Inc scored a 43 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of HUGO BOSS Fashions Inc would recommend the brand to a friend. ENPS measures how likely HUGO BOSS Fashions Inc employees would recommend working at HUGO BOSS Fashions Inc to a friend.
Net Promoter Score
43
NPS Score
| 60% | Promoters |
|---|---|
| 23% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
