29
NPS
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PVH is ranked #76 in Fashion and Beauty Brands
PVH is ranked #76 in Fashion and Beauty Brands
About PVH's Brand
PVH is one of the most admired fashion and lifestyle companies in the world. We power brands that drive fashion forward – for good. PVH’s brand is ranked #848 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of PVH. When compared to other organizations within the Fashion and Beauty industry, PVH is ranked #76. Among its major competitors, PVH is ranked in 2nd place for NPS while Uniqlo is 1st, and ANN INC. is 3rd.Their current market cap is $5.37B
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
PVH CMO
PVH Ranking
- #76 in Fashion and Beauty
- #2 / 4 of its competitors
PVH NPS
PVH's Net Promoter Score (NPS) is a 29 with 53% Promoters, 23% Passives, and 24% Detractors. Net Promoter Score tracks whether PVH's customers would recommend using the product based on a scale of -100 to 100.
PVH Overall NPS
| 53% | Promoters |
|---|---|
| 23% | Passives |
| 24% | Detractors |
PVH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 36 | Oct 2023 | 36 |
Nov 2023 35 | Nov 2023 | 35 |
Dec 2023 36 | Dec 2023 | 36 |
Jan 2024 37 | Jan 2024 | 37 |
Feb 2024 36 | Feb 2024 | 36 |
Mar 2024 37 | Mar 2024 | 37 |
Jun 2024 33 | Jun 2024 | 33 |
Sep 2024 31 | Sep 2024 | 31 |
Oct 2024 29 | Oct 2024 | 29 |
Nov 2024 30 | Nov 2024 | 30 |
Mar 2025 28 | Mar 2025 | 28 |
Dec 2025 28 | Dec 2025 | 28 |
How Other Brands Compare
PVH is ranked second for NPS among its competitors. Uniqlo and ANN INC. come in first and third, with Voices US coming in at #4. Among those competitors, it is the second most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PVH NPS by Gender
PVH's NPS was rated 19 by both Female and Male customers on Comparably.
Male
19
PVH's NPS was rated 19 by Male customers on Comparably.
55%
Promoters
9%
Passives
36%
Detractors
Female
19
PVH's NPS was rated 19 by Female customers on Comparably.
46%
Promoters
27%
Passives
27%
Detractors
PVH NPS by Ethnicity
PVH's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 24 | Caucasian | 24 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
PVH NPS by Age
PVH's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
PVH NPS by Usage
PVH's NPS was rated the highest by customers who have used PVH's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
Over 10 Years 0 | Over 10 Years | 0 |
PVH Customer Reviews
Out of the 5 PVH customer reviews 5 were positive and 0 were constructive. PVH customer reviews reflect that all customers have a favorable experience using the products/services of the company.
PVH Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of PVH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PVH Customer Loyalty Score by Gender
Male customers rated PVH's Customer Loyalty score 14% higher than Female customers.
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Male
84%
Yes
Female
70%
Yes
PVH Customer Loyalty Score by Ethnicity
PVH's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PVH.
78
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
PVH Customer Loyalty Score by Age
PVH's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
46-50 100% | 46-50 | 100% |
PVH Customer Loyalty Score by Usage
PVH's Customer Loyalty score was rated the highest by customers who have used PVH's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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PVH Customer Loyalty Score by Industry
PVH's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.
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PVH Customer Loyalty vs. Competitors
Compared to its competitors, PVH's Customer Loyalty score is rated right above ANN INC., and is preceded by Uniqlo.
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Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, PVH's Customer Loyalty score is rated right below Gucci.
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PVH Product Quality
3.9/5
PVH has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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PVH Product Information
PVH’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated PVH's product the highest. Reviewers from the Tech industry rated PVH the lowest at 3.
- Website
- https://www.pvh.com
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Quick Insights into PVH Product Quality
PVH's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 46-50.
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Ranked PVH Product Quality the Highest
Ranked PVH Product Quality the Lowest
PVH Product Quality Score by Gender
Male customers rated PVH's Product Quality score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
PVH Product Quality Score by Ethnicity
PVH's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
PVH Product Quality Score by Age
PVH's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.5 | 31-35 | 3.5 |
46-50 1.5 | 46-50 | 1.5 |
PVH Product Quality Score by Usage
PVH's Product Quality score was rated the highest by customers who have used PVH's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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PVH Product Quality Score by Industry
PVH's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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PVH Product Quality vs. Competitors
Compared to its competitors, PVH's Product Quality score is rated right above ANN INC., and is preceded by Uniqlo.
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Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, PVH's Product Quality score is rated right below Crocs.
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PVH Pricing
PVH ROI & Value For Money
3.9/5
PVH has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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PVH Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Tech industry think that they had the lowest ROI from PVH.
Quick Insights into PVH ROI
PVH's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Tech industry.
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Ranked PVH ROI the Highest
Ranked PVH ROI the Lowest
PVH ROI Score by Gender
Male customers rated PVH's ROI score 0.7 stars higher than Female customers.
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Male
4.1/5
Female
3.4/5
PVH ROI Score by Ethnicity
PVH's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
PVH ROI Score by Age
PVH's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4 | 26-30 | 4 |
31-35 3.5 | 31-35 | 3.5 |
46-50 3.3 | 46-50 | 3.3 |
PVH ROI Score by Usage
PVH's ROI score was rated the highest by customers who have used PVH's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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PVH ROI Score by Industry
PVH's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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PVH Pricing vs. Competitors
Compared to its competitors, PVH's ROI score is rated right above ANN INC., and is preceded by Uniqlo.
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ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, PVH's ROI score is rated right above Nike, and is preceded by Uniqlo.
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PVH Customer Satisfaction (CSAT)
PVH Customer Satisfaction (CSAT) Score
75 / 100
PVH has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
43%
Satisfied
32%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PVH Customer Satisfaction
PVH's Customer Satisfaction score was rated highest by customers who have used PVH's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked PVH Customer Satisfaction the Highest
Ranked PVH Customer Satisfaction the Lowest
PVH Customer Satisfaction Score by Gender
Male customers rated PVH's Customer Satisfaction score 15 points higher than Female customers.
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80 / 100
MaleVery Satisfied | 70% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
65 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 7% |
PVH Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PVH's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
25%
Very Dissatisfied
12%
CSAT according to Hispanic or Latino
PVH's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
PVH's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
PVH's Customer Satisfaction (CSAT) score was rated 77% according to Asian or Pacific Islander users and customers.
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77 / 100
Very Satisfied
44%
Satisfied
33%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
0%
PVH Customer Satisfaction Score by Age
PVH's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 87% | |||||||||||||||
| 26-30 | 74% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 46-50 | 67% |
PVH Customer Satisfaction Score by Usage
PVH's Customer Satisfaction score was rated the highest by customers who have used PVH's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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PVH Customer Satisfaction Score by Industry
PVH's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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{
"title": "PVH Customer Satisfaction Score by Industry",
"text": "PVH's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 75,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 75
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}PVH Customer Satisfaction vs. Competitors
Compared to its competitors, PVH's Customer Satisfaction score is rated right above ANN INC., and is preceded by Uniqlo.
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Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, PVH's Customer Satisfaction score is rated right below Gucci.
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PVH Customer Service
4/5
PVH has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About PVH's Customer Service
Address
285 Madison Ave, York, NY 10017
Website
https://www.pvh.com
Phone Number
(908) 698-8113
PVH's Social Links
Quick Insights into PVH Customer Service
PVH's Customer Service score was rated highest by customers who have used PVH's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked PVH Customer Service the Highest
Ranked PVH Customer Service the Lowest
PVH Customer Service Score by Gender
Male customers rated PVH's Customer Service score 0.6 stars higher than Female customers.
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Male
4.4/5
Female
3.8/5
PVH Customer Service Score by Ethnicity
PVH's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
PVH Customer Service Score by Age
PVH's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4 | 26-30 | 4 |
31-35 4.1 | 31-35 | 4.1 |
46-50 3.1 | 46-50 | 3.1 |
PVH Customer Service Score by Usage
PVH's Customer Service score was rated the highest by customers who have used PVH's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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PVH Customer Service Score by Industry
PVH's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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PVH Customer Service vs. Competitors
Compared to its competitors, PVH's Customer Service score is rated right above ANN INC., and is preceded by Uniqlo.
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Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, PVH's Customer Service score is rated right above American Eagle Outfitters, and is preceded by CHANEL.
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PVH as an Employer
3.8/5
PVH has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
PVH scored a 29 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of PVH would recommend the brand to a friend. ENPS measures how likely PVH employees would recommend working at PVH to a friend.
Net Promoter Score
29
NPS Score
| 53% | Promoters |
|---|---|
| 23% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 41% | Promoters |
|---|---|
| 19% | Passive |
| 40% | Detractors |
Global Ranking Snapshot
PVH is ranked #848 in the Global Top 100 Brands. It ranks just behind Entergy and just ahead of Tenneco.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
846 |  | Faurecia |  | Patrick Koller | Automotive and Transportation |
847 |  | Entergy |  | Leo Denault | Energy and Manufacturing |
848 | | PVH | | Stefan Larsson | Fashion and Beauty |
849 |  | Tenneco |  | Brian Kesseler | Automotive and Transportation |
850 |  | Coca-Cola Enterprises |  | John Brock | Food and Beverages |
851 |  | Golden Hippo |  | Mark Clemens | Business and Consumer Services |
852 |  | Peter Piper Pizza |  | Charles Bruce | Food and Beverages |
