Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Converse is

Ranked

#75

Fashion and Beauty Brands

Brand Page

Converse

Marketing or Exec? Claim Your Free Account

Converse

Rate this Brand

Converse is ranked #75 in Fashion and Beauty Brands

About Converse's Brand

We make rad sneakers and apparel. Converse’s brand is ranked #831 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Converse. When compared to other organizations within the Fashion and Beauty industry, Converse is ranked #75. Among its major competitors, Converse is ranked in 1st place for NPS while Vans is 2nd, and Fila is 3rd.

Brand at a Glance

84%

Customer Loyalty

4.2/5

Product Quality

4/5

Pricing

4/5

Customer Service

Converse CMO

Jesse Stollak

Converse Ranking

^#831 in Global Best Brands
^#75 in Fashion and Beauty
^#1 / 4 of its competitors

Converse NPS

Converse's Net Promoter Score (NPS) is a 48 with 65% Promoters, 18% Passives, and 17% Detractors. Net Promoter Score tracks whether Converse's customers would recommend using the product based on a scale of -100 to 100.

Converse Overall NPS

NPS

65%	Promoters
18%	Passives
17%	Detractors

Converse NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 49	Dec 2024	49
Jan 2025 49	Jan 2025	49
Feb 2025 49	Feb 2025	49
Mar 2025 49	Mar 2025	49
Apr 2025 49	Apr 2025	49
May 2025 49	May 2025	49
Jun 2025 49	Jun 2025	49
Aug 2025 49	Aug 2025	49
Sep 2025 49	Sep 2025	49
Oct 2025 47	Oct 2025	47
Dec 2025 47	Dec 2025	47
Jan 2026 47	Jan 2026	47

How Other Brands Compare

Converse is ranked first for NPS among its competitors. Vans and Fila come in second and third, with The Athletic coming in at #4.

	Converse	Vans	Fila	The Athletic
Global Ranking	#831	#16	#944	#-
NPS	48	47	10	-50
Valuation Updated every 24 hours for public companies	-	$7.44B	-	$500.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Converse NPS by Gender

Female customers rated Converse's NPS 29 points higher than Male customers.

Male

Converse's NPS was rated 32 by Male customers on Comparably.

54%

Promoters

24%

Passives

22%

Detractors

Female

Converse's NPS was rated 61 by Female customers on Comparably.

74%

Promoters

13%

Passives

13%

Detractors

Converse NPS by Ethnicity

Converse's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 47	Caucasian	47
Hispanic or Latino 77	Hispanic or Latino	77
African American/Black 81	African American/Black	81
Asian or Pacific Islander 41	Asian or Pacific Islander	41
Native American 25	Native American	25
Other 39	Other	39

Converse NPS by Age

Converse's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

76%

15%

26-30

67%

22%

11%

31-35

67%

11%

22%

36-40

50%

25%

41-45

75%

25%

46-50

33%

34%

33%

51-55

44%

23%

33%

56-60

60%

40%

61-65

100%

Converse NPS by Usage

Converse's NPS was rated the highest by customers who have used Converse's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 46	Less than 1 Year	46
1 to 2 Years 49	1 to 2 Years	49
2 to 5 Years 61	2 to 5 Years	61
5 to 10 Years 62	5 to 10 Years	62
Over 10 Years 41	Over 10 Years	41

Converse NPS vs. Competitors

Compared to its competitors, Converse's NPS is rated right above Vans.

COMPANY		NPS Score
	Converse	48
	Vans	47
	Fila	10
	Timberland	-14
	The Athletic	-50
	Allen Edmonds	-51

Converse NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, Converse's NPS is rated right above Nike.

COMPANY		NPS Score
	Converse	48
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	34
	Gucci	31

Converse Customer Reviews

Out of the 41 Converse customer reviews 40 were positive and 1 was constructive. Converse customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Converse Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Converse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84%

16%

Converse Customer Loyalty Score by Gender

Female customers rated Converse's Customer Loyalty score 6% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Converse.

Male

85%

Yes

Female

91%

Yes

Converse Customer Loyalty Score by Ethnicity

Converse's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Converse.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Converse Customer Loyalty Score by Age

Converse's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Converse.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 89%	18-25	89%
26-30 100%	26-30	100%
31-35 80%	31-35	80%
36-40 63%	36-40	63%
41-45 100%	41-45	100%
46-50 85%	46-50	85%
51-55 100%	51-55	100%
56-60 100%	56-60	100%
61-65 70%	61-65	70%

Converse Customer Loyalty Score by Usage

Converse's Customer Loyalty score was rated the highest by customers who have used Converse's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	58%
1 to 2 Years	89%
2 to 5 Years	88%
5 to 10 Years	92%
Over 10 Years	96%

Converse Customer Loyalty Score by Industry

Converse's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	87%
Accounting	89%
Aerospace and Aviation	100%
Fashion and Beauty	74%
Architecture and Planning	89%
Arts and Entertainment	90%
Business and Consumer Services	94%
Consumer Goods	100%
Education	70%
Healthcare, Hospitals and Medicine	100%
Legal	78%
Marketing, Advertising and Research	91%

Converse Customer Loyalty vs. Competitors

Compared to its competitors, Converse's Customer Loyalty score is rated right above Fila, and is preceded by Vans.

COMPANY		Customer Loyalty Score
	Allen Edmonds	89%
	Vans	85%
	Converse	84%
	Fila	74%
	The Athletic	72%
	Timberland	68%

Unlock Converse Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Converse Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Converse's Customer Loyalty score is rated right above Nike, and is preceded by Vans.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Converse	84%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%

Unlock Converse Customer Loyalty vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Converse Customer Loyalty vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Converse Product Quality

4.2/5

Converse has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Converse's overall Product Quality score rated by its users and customers.

Converse Product Information

Converse’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated Converse's product the highest. Reviewers from the Aerospace and Aviation industry rated Converse the lowest at 3.9.

Website: http://www.converse.com

Company Size: 1,001-5,000 Employees

Industry

Fashion and Beauty

Quick Insights into Converse Product Quality

Converse's Product Quality score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers ages 61-65.

Sign Up to unlock insights into how customers have ranked Converse's Product Quality.

Ranked Converse Product Quality the Highest

Consumer Goods	5
Hispanic or Latino	4.5
Less than 1 Year	4.5

Ranked Converse Product Quality the Lowest

Native American	3.6
Tech	3
61-65	2.8

Converse Product Quality Score by Gender

Female customers rated Converse's Product Quality score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Converse.

Male

4/5

Female

4.2/5

Converse Product Quality Score by Ethnicity

Converse's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Converse.

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Native American 3.6	Native American	3.6
Other 3.9	Other	3.9

Converse Product Quality Score by Age

Converse's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Converse.

Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 4	26-30	4
31-35 3.8	31-35	3.8
36-40 3.1	36-40	3.1
41-45 3.6	41-45	3.6
46-50 4	46-50	4
51-55 3.9	51-55	3.9
56-60 3	56-60	3
61-65 2.8	61-65	2.8

Converse Product Quality Score by Usage

Converse's Product Quality score was rated the highest by customers who have used Converse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.5
1 to 2 Years	4.2
2 to 5 Years	4.1
5 to 10 Years	4.3
Over 10 Years	3.8

Converse Product Quality Score by Industry

Converse's Product Quality score was rated the highest by Consumer Goods industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3
Accounting	4.5
Aerospace and Aviation	3.9
Fashion and Beauty	4.3
Architecture and Planning	4.6
Arts and Entertainment	4.3
Business and Consumer Services	4.5
Consumer Goods	5
Education	3.6
Healthcare, Hospitals and Medicine	3.4
Legal	3.4
Marketing, Advertising and Research	4.5

Converse Product Quality vs. Competitors

Compared to its competitors, Converse's Product Quality score is rated right above Fila, and is preceded by Vans.

COMPANY		Product Quality Score
	Vans	4.3/5
	Converse	4.2/5
	Fila	4/5
	The Athletic	3.3/5
	Timberland	3.2/5
	Allen Edmonds	2.9/5

Unlock Converse Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Converse Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Converse's Product Quality score is rated right above CHANEL, and is preceded by Glossier.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	Converse	4.2/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5

Unlock Converse Product Quality vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Converse Product Quality vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Converse Pricing

Converse ROI & Value For Money

4/5

Converse has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Converse's overall ROI score rated by its users and customers.

Converse Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry. The users from the Legal industry think that they had the lowest ROI from Converse.

Quick Insights into Converse ROI

Converse's ROI score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers ages 61-65.

Sign Up to unlock insights into how customers have ranked Converse's ROI score.

Ranked Converse ROI the Highest

Consumer Goods	5
African American/Black	4.4
26-30	4.2

Ranked Converse ROI the Lowest

Native American	3.1
Legal	2.6
61-65	2.5

Converse ROI Score by Gender

Male customers rated Converse's ROI score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Converse.

Male

4/5

Female

3.9/5

Converse ROI Score by Ethnicity

Converse's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Converse.

Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3.1	Native American	3.1
Other 3.6	Other	3.6

Converse ROI Score by Age

Converse's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Converse.

Summary	Age	Score
18-25 4	18-25	4
26-30 4.2	26-30	4.2
31-35 3.5	31-35	3.5
36-40 3.4	36-40	3.4
41-45 3.5	41-45	3.5
46-50 3.7	46-50	3.7
51-55 3.5	51-55	3.5
56-60 3.9	56-60	3.9
61-65 2.5	61-65	2.5

Converse ROI Score by Usage

Converse's ROI score was rated the highest by customers who have used Converse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	4.1
1 to 2 Years	3.8
2 to 5 Years	3.9
5 to 10 Years	3.9
Over 10 Years	3.7

Converse ROI Score by Industry

Converse's ROI score was rated the highest by Consumer Goods industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.3
Accounting	4
Aerospace and Aviation	3.9
Fashion and Beauty	4
Architecture and Planning	4.2
Arts and Entertainment	3.9
Business and Consumer Services	4
Consumer Goods	5
Education	3.8
Healthcare, Hospitals and Medicine	3.5
Legal	2.6
Marketing, Advertising and Research	4.2

Converse Pricing vs. Competitors

Compared to its competitors, Converse's ROI score is rated right above Fila, and is preceded by Vans.

COMPANY		Pricing Score
	Vans	4/5
	Converse	4/5
	Fila	3.7/5
	Timberland	3.1/5
	Allen Edmonds	3/5
	The Athletic	3/5

Unlock Converse ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Converse ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Converse's ROI score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	Converse	4/5
	Nike	3.9/5
	CHANEL	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5

Unlock Converse ROI vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Converse ROI vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Converse Customer Satisfaction (CSAT)

Converse Customer Satisfaction (CSAT) Score

87 / 100

Converse has an overall Customer Satisfaction score of 87 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	37%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	1%
Very Dissatisfied	7%

Very Satisfied

50%

Satisfied

37%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Converse Customer Satisfaction

Converse's Customer Satisfaction score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers ages 46-50.

Sign Up to unlock insights into how customers have ranked Converse's Customer Satisfaction.

Ranked Converse Customer Satisfaction the Highest

Consumer Goods	100%
Hispanic or Latino	100%
Less than 1 Year	94%

Ranked Converse Customer Satisfaction the Lowest

Over 10 Years	71%
Aerospace and Aviation	67%
46-50	50%

Converse Customer Satisfaction Score by Gender

Female customers rated Converse's Customer Satisfaction score 5 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Converse.

81 / 100

Male

	Very Satisfied	42%
	Satisfied	39%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	0%
	Very Dissatisfied	14%

86 / 100

Female

	Very Satisfied	50%
	Satisfied	36%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	1%
	Very Dissatisfied	10%

Converse Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Converse's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Converse.

80 / 100

Very Satisfied	50%
Satisfied	30%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	2%
Very Dissatisfied	14%

Very Satisfied

50%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

CSAT according to Hispanic or Latino

Converse's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Converse.

100 / 100

Very Satisfied	61%
Satisfied	39%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

61%

Satisfied

39%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Converse's Customer Satisfaction (CSAT) score was rated 93% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Converse.

93 / 100

Very Satisfied	57%
Satisfied	36%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

57%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Converse's Customer Satisfaction (CSAT) score was rated 95% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Converse.

95 / 100

Very Satisfied	33%
Satisfied	62%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

62%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Converse's Customer Satisfaction (CSAT) score was rated 75% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Converse.

75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

Converse's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Converse.

72 / 100

Very Satisfied	46%
Satisfied	26%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	23%

Very Satisfied

46%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

23%

Converse Customer Satisfaction Score by Age

Converse's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Converse.

100

Breakdown

Age

Score

18-25

92%

26-30

76%

31-35

71%

36-40

77%

41-45

66%

46-50

50%

51-55

63%

56-60

60%

Converse Customer Satisfaction Score by Usage

Converse's Customer Satisfaction score was rated the highest by customers who have used Converse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	94
1 to 2 Years	86
2 to 5 Years	83
5 to 10 Years	92
Over 10 Years	71

Converse Customer Satisfaction Score by Industry

Converse's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Converse Customer Satisfaction Score by Industry",
	"text": "Converse's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Aerospace and Aviation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 69,
			"stars": 0,
			"csatScore": 69,
			"text": "Converse's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 69
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Converse's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Converse's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
			"text": "Converse's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 88
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 93,
			"stars": 0,
			"csatScore": 93,
			"text": "Converse's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 93
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 91,
			"stars": 0,
			"csatScore": 91,
			"text": "Converse's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 91
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Converse's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Converse's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Converse's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Converse's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 89,
			"stars": 0,
			"csatScore": 89,
			"text": "Converse's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 89
		}
	]
}

Tech	69
Accounting	80
Aerospace and Aviation	67
Architecture and Planning	88
Arts and Entertainment	93
Business and Consumer Services	91
Consumer Goods	100
Education	75
Healthcare, Hospitals and Medicine	80
Legal	75
Marketing, Advertising and Research	89

Converse Customer Satisfaction vs. Competitors

Compared to its competitors, Converse's Customer Satisfaction score is rated right above Vans.

COMPANY		Customer Satisfaction (CSAT) Score
	Converse	87%
	Vans	85%
	Fila	76%
	Timberland	54%
	The Athletic	51%
	Allen Edmonds	31%

Unlock Converse Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Converse Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Converse's Customer Satisfaction score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Converse	87%
	Nike	86%
	Vans	85%
	American Eagle Outfitters	82%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%

Unlock Converse Customer Satisfaction vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Converse Customer Satisfaction vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Converse Customer Service

4/5

Converse has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Converse's overall Customer Service score rated by its users and customers.

About Converse's Customer Service

Address

1 High St. North, Andover, MA 01845

Website

http://www.converse.com

Phone Number

617-424-5400

Quick Insights into Converse Customer Service

Converse's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers ages 61-65.

Sign Up to unlock insights into how customers have ranked Converse's Customer Service score.

Ranked Converse Customer Service the Highest

Consumer Goods	4.8
African American/Black	4.4
Less than 1 Year	4.3

Ranked Converse Customer Service the Lowest

Native American	3.1
Legal	2.5
61-65	1.5

Converse Customer Service Score by Gender

Converse's Customer Service score was rated 3.8 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Converse.

Male

3.8/5

Female

3.8/5

Converse Customer Service Score by Ethnicity

Converse's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Converse.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.1	Native American	3.1
Other 3.5	Other	3.5

Converse Customer Service Score by Age

Converse's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Converse.

100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 4.2	26-30	4.2
31-35 3.5	31-35	3.5
36-40 3.1	36-40	3.1
41-45 3.2	41-45	3.2
46-50 3.5	46-50	3.5
51-55 3.5	51-55	3.5
56-60 3.1	56-60	3.1
61-65 1.5	61-65	1.5

Converse Customer Service Score by Usage

Converse's Customer Service score was rated the highest by customers who have used Converse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	4.3
1 to 2 Years	3.9
2 to 5 Years	3.6
5 to 10 Years	3.9
Over 10 Years	3.6

Converse Customer Service Score by Industry

Converse's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.3
Accounting	4.1
Aerospace and Aviation	3.6
Fashion and Beauty	4.3
Architecture and Planning	3.7
Arts and Entertainment	3.9
Business and Consumer Services	4.3
Consumer Goods	4.8
Education	2.6
Healthcare, Hospitals and Medicine	3.9
Legal	2.5
Marketing, Advertising and Research	4.3

Converse Customer Service vs. Competitors

Compared to its competitors, Converse's Customer Service score is rated right above Fila, and is preceded by Vans.

COMPANY		Customer Service Score
	Vans	4.1/5
	Converse	4/5
	Fila	3.7/5
	Timberland	3.1/5
	The Athletic	2.8/5
	Allen Edmonds	2.3/5

Unlock Converse Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Converse Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, Converse's Customer Service score is rated right above Crocs, and is preceded by Gucci.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	CHANEL	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Converse	4/5
	Crocs	3.8/5

Unlock Converse Customer Service vs. Companies in Fashion and Beauty Data

Sign Up for Brand Profile PRO to get the full Converse Customer Service vs. Companies in Fashion and Beauty data and gain insights into your customers today.

Converse as an Employer

4.2/5

Converse has a 4.2/5 stars for its overall company culture rated by their employees

top

25%

CEO of Converse

G. Scott Uzzell

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Converse scored a 48 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Converse would recommend the brand to a friend. ENPS measures how likely Converse employees would recommend working at Converse to a friend.

Net Promoter Score

NPS Score

65%	Promoters
18%	Passive
17%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
21%	Passive
23%	Detractors

Global Ranking Snapshot

Converse is ranked #831 in the Global Top 100 Brands. It ranks just behind Betterment and just ahead of Betches.

RANK			INDUSTRY
829	Burns & McDonnell	Ray Kowalik	Tech
830	Betterment	Jonathan Stein	Banking and Financial Services
831	Converse	G. Scott Uzzell	Fashion and Beauty
832	Betches	Aleen Kuperman	Media and Entertainment
833	Heineken	Ronald Elzen	Food and Beverages
834	Zenoti	Sudheer Koneru	Tech
835	Zalora		Tech