-51
NPS
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Allen Edmonds
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About Allen Edmonds' Brand
Allen Edmonds began handcrafting Made in U.S.A. shoes in 1922 on the shores of Lake Michigan in Wisconsin. Today we continue this Among its major competitors, Allen Edmonds is ranked in 5th place for NPS while Converse is 1st, and Vans is 2nd.
Brand at a Glance
89%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.3/5
Customer Service
Allen Edmonds Ranking
- #4 / 4 of its competitors
Allen Edmonds NPS
Allen Edmonds's Net Promoter Score (NPS) is a -51 with 23% Promoters, 3% Passives, and 74% Detractors. Net Promoter Score tracks whether Allen Edmonds's customers would recommend using the product based on a scale of -100 to 100.
Allen Edmonds Overall NPS
| 23% | Promoters |
|---|---|
| 3% | Passives |
| 74% | Detractors |
Allen Edmonds NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -63 | Jul 2023 | -63 |
Aug 2023 -67 | Aug 2023 | -67 |
Sep 2023 -64 | Sep 2023 | -64 |
Oct 2023 -69 | Oct 2023 | -69 |
Dec 2023 -63 | Dec 2023 | -63 |
Mar 2024 -56 | Mar 2024 | -56 |
Apr 2024 -60 | Apr 2024 | -60 |
Jun 2024 -48 | Jun 2024 | -48 |
Jul 2024 -47 | Jul 2024 | -47 |
Feb 2025 -47 | Feb 2025 | -47 |
Jun 2025 -51 | Jun 2025 | -51 |
Jul 2025 -51 | Jul 2025 | -51 |
How Other Brands Compare
Allen Edmonds is ranked #4 for NPS among its competitors. Converse and Vans come in first and second, with Brooks Brothers coming in at third.
Allen Edmonds |  Vans |  Brooks Brothers |  Converse | |
| Global Ranking | #- | #16 | #444 | #831 |
| NPS | -51 | 47 | 0 | 48 |
| Valuation Updated every 24 hours for public companies | - | $7.44B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allen Edmonds NPS by Gender
Allen Edmonds's NPS was rated -52 by Male customers on Comparably.
Male
-52
Allen Edmonds's NPS was rated -52 by Male customers on Comparably.
24%
Promoters
0%
Passives
76%
Detractors
Female
N/A
Allen Edmonds's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Allen Edmonds NPS by Ethnicity
Allen Edmonds's NPS was rated -42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Allen Edmonds NPS by Age
Allen Edmonds's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Allen Edmonds NPS by Usage
Allen Edmonds's NPS was rated the highest by customers who have used Allen Edmonds's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -60 | Over 10 Years | -60 |
Allen Edmonds NPS vs. Competitors
Compared to its competitors, Allen Edmonds's NPS is rated right below Brooks Brothers.
| COMPANY | NPS Score | |
|---|---|---|
| Converse | 48 |
| Vans | 47 |
 | Cole Haan | 22 |
| Brooks Brothers | 0 |
| Allen Edmonds | -51 |
Allen Edmonds Customer Reviews
Out of the 9 Allen Edmonds customer reviews 4 were positive and 5 were constructive. Allen Edmonds customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Allen Edmonds Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Allen Edmonds users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allen Edmonds Customer Loyalty Score by Gender
Allen Edmonds's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Allen Edmonds Customer Loyalty Score by Ethnicity
Allen Edmonds's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Allen Edmonds.
100
out of 100
Caucasian
Allen Edmonds Customer Loyalty Score by Age
Allen Edmonds's Customer Loyalty score was rated 100% by customers ages 56-60 and customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
Allen Edmonds Customer Loyalty Score by Usage
Allen Edmonds's Customer Loyalty score was rated 100% by customers who have used Allen Edmonds's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Allen Edmonds Customer Loyalty vs. Competitors
Compared to its competitors, Allen Edmonds's Customer Loyalty score is rated right above Vans.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allen Edmonds | 89% |
| Vans | 85% |
| Converse | 84% |
| Cole Haan | 74% |
| Brooks Brothers | 70% |
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Allen Edmonds Product Quality
2.9/5
Allen Edmonds has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Allen Edmonds Product Information
Allen Edmonds’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.allenedmonds.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Retail
Quick Insights into Allen Edmonds Product Quality
Allen Edmonds's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Allen Edmonds Product Quality the Highest
Ranked Allen Edmonds Product Quality the Lowest
Allen Edmonds Product Quality Score by Gender
Allen Edmonds's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Allen Edmonds Product Quality Score by Ethnicity
Allen Edmonds's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Allen Edmonds.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Allen Edmonds Product Quality Score by Age
Allen Edmonds's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Allen Edmonds.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.3 | 56-60 | 4.3 |
61-65 3.9 | 61-65 | 3.9 |
66+ 2 | 66+ | 2 |
Allen Edmonds Product Quality Score by Usage
Allen Edmonds's Product Quality score was rated the highest by customers who have used Allen Edmonds's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Allen Edmonds Product Quality vs. Competitors
Compared to its competitors, Allen Edmonds's Product Quality score is rated right below Brooks Brothers.
| COMPANY | Product Quality Score | |
|---|---|---|
| Vans | 4.3/5 |
| Converse | 4.2/5 |
| Cole Haan | 3.7/5 |
| Brooks Brothers | 3.3/5 |
| Allen Edmonds | 2.9/5 |
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Allen Edmonds Pricing
Allen Edmonds ROI & Value For Money
3/5
Allen Edmonds has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Allen Edmonds ROI
Allen Edmonds's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Allen Edmonds ROI the Highest
Ranked Allen Edmonds ROI the Lowest
Allen Edmonds ROI Score by Gender
Allen Edmonds's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Allen Edmonds ROI Score by Ethnicity
Allen Edmonds's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Allen Edmonds.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Allen Edmonds ROI Score by Age
Allen Edmonds's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Allen Edmonds.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.8 | 56-60 | 3.8 |
61-65 3.7 | 61-65 | 3.7 |
66+ 2.3 | 66+ | 2.3 |
Allen Edmonds ROI Score by Usage
Allen Edmonds's ROI score was rated the highest by customers who have used Allen Edmonds's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Allen Edmonds Pricing vs. Competitors
Compared to its competitors, Allen Edmonds's ROI score is rated right below Brooks Brothers.
| COMPANY | Pricing Score | |
|---|---|---|
| Vans | 4/5 |
| Converse | 4/5 |
| Cole Haan | 3.6/5 |
| Brooks Brothers | 3.2/5 |
| Allen Edmonds | 3/5 |
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Allen Edmonds Customer Satisfaction (CSAT)
Allen Edmonds Customer Satisfaction (CSAT) Score
31 / 100
Allen Edmonds has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
6%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
17%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allen Edmonds Customer Satisfaction
Allen Edmonds's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
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Ranked Allen Edmonds Customer Satisfaction the Highest
Ranked Allen Edmonds Customer Satisfaction the Lowest
Allen Edmonds Customer Satisfaction Score by Gender
Allen Edmonds's Customer Satisfaction score was rated 29 by Male customers on Comparably.
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29 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 59% |
Allen Edmonds Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Allen Edmonds' Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
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29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
59%
Allen Edmonds Customer Satisfaction Score by Age
Allen Edmonds's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Allen Edmonds.
0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 34% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 13% |
Allen Edmonds Customer Satisfaction Score by Usage
Allen Edmonds's Customer Satisfaction score was rated the highest by customers who have used Allen Edmonds's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Allen Edmonds Customer Satisfaction vs. Competitors
Compared to its competitors, Allen Edmonds's Customer Satisfaction score is rated right below Brooks Brothers.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Converse | 87% |
| Vans | 85% |
| Cole Haan | 67% |
| Brooks Brothers | 58% |
| Allen Edmonds | 31% |
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Allen Edmonds Customer Service
2.3/5
Allen Edmonds has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Allen Edmonds's Customer Service
Address
201 East Seven Hills Road, Port Washington, WI 53074
Website
http://www.allenedmonds.com
Phone Number
(512) 473-8714
Quick Insights into Allen Edmonds Customer Service
Allen Edmonds's Customer Service score was rated highest by customers who have used Allen Edmonds's products/services for 5 to 10 Years, and rated lowest by customers ages 66+.
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Ranked Allen Edmonds Customer Service the Highest
Ranked Allen Edmonds Customer Service the Lowest
Allen Edmonds Customer Service Score by Gender
Allen Edmonds's Customer Service score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Allen Edmonds Customer Service Score by Ethnicity
Allen Edmonds's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Allen Edmonds.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Allen Edmonds Customer Service Score by Age
Allen Edmonds's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3 | 56-60 | 3 |
61-65 3.1 | 61-65 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
Allen Edmonds Customer Service Score by Usage
Allen Edmonds's Customer Service score was rated the highest by customers who have used Allen Edmonds's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Allen Edmonds Customer Service vs. Competitors
Compared to its competitors, Allen Edmonds's Customer Service score is rated right below Brooks Brothers.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vans | 4.1/5 |
| Converse | 4/5 |
| Cole Haan | 3.4/5 |
| Brooks Brothers | 3/5 |
| Allen Edmonds | 2.3/5 |
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Allen Edmonds as an Employer
2.8/5
Allen Edmonds has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Allen Edmonds scored a -51 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Allen Edmonds would recommend the brand to a friend. ENPS measures how likely Allen Edmonds employees would recommend working at Allen Edmonds to a friend.
Net Promoter Score
-51
NPS Score
| 23% | Promoters |
|---|---|
| 3% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
