22
NPS
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Cole Haan
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About Cole Haan's Brand
Cole Haan is a provider of leather shoes and bags. Among its major competitors, Cole Haan is ranked in 5th place for NPS while Jack Erwin is 1st, and Kate Spade is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Cole Haan Ranking
- #4 / 4 of its competitors
Cole Haan NPS
Cole Haan's Net Promoter Score (NPS) is a 22 with 53% Promoters, 16% Passives, and 31% Detractors. Net Promoter Score tracks whether Cole Haan's customers would recommend using the product based on a scale of -100 to 100.
Cole Haan Overall NPS
| 53% | Promoters |
|---|---|
| 16% | Passives |
| 31% | Detractors |
Cole Haan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 17 | Oct 2024 | 17 |
Nov 2024 19 | Nov 2024 | 19 |
Dec 2024 21 | Dec 2024 | 21 |
Jan 2025 19 | Jan 2025 | 19 |
Feb 2025 19 | Feb 2025 | 19 |
Apr 2025 21 | Apr 2025 | 21 |
May 2025 22 | May 2025 | 22 |
Jun 2025 22 | Jun 2025 | 22 |
Jul 2025 21 | Jul 2025 | 21 |
Aug 2025 20 | Aug 2025 | 20 |
Sep 2025 22 | Sep 2025 | 22 |
Dec 2025 22 | Dec 2025 | 22 |
How Other Brands Compare
Cole Haan is ranked #4 for NPS among its competitors. Kate Spade and Boot Barn Holdings come in first and second, with Michael Kors coming in at third.
Cole Haan |  Kate Spade |  Michael Kors |  Boot Barn Holdings | |
| Global Ranking | #- | #721 | #- | #- |
| NPS | 22 | 41 | 23 | 25 |
| Valuation Updated every 24 hours for public companies | - | - | $1.93B | $1.82B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cole Haan NPS by Gender
Female customers rated Cole Haan's NPS 35 points higher than Male customers.
Male
-5
Cole Haan's NPS was rated -5 by Male customers on Comparably.
40%
Promoters
15%
Passives
45%
Detractors
Female
30
Cole Haan's NPS was rated 30 by Female customers on Comparably.
59%
Promoters
12%
Passives
29%
Detractors
Cole Haan NPS by Ethnicity
Cole Haan's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -31 | Caucasian | -31 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 19 | African American/Black | 19 |
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
Other 11 | Other | 11 |
Cole Haan NPS by Age
Cole Haan's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Cole Haan NPS by Usage
Cole Haan's NPS was rated the highest by customers who have used Cole Haan's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -30 | Less than 1 Year | -30 |
1 to 2 Years -13 | 1 to 2 Years | -13 |
2 to 5 Years 31 | 2 to 5 Years | 31 |
5 to 10 Years 30 | 5 to 10 Years | 30 |
Over 10 Years 0 | Over 10 Years | 0 |
Cole Haan NPS vs. Competitors
Compared to its competitors, Cole Haan's NPS is rated right above Inditex, and is preceded by Michael Kors.
| COMPANY | NPS Score | |
|---|---|---|
 | Jack Erwin | 67 |
| Kate Spade | 41 |
| Boot Barn Holdings | 25 |
| Michael Kors | 23 |
| Cole Haan | 22 |
 | Inditex | 16 |
 | Recreational Equipment | N/A |
Cole Haan Customer Reviews
Out of the 18 Cole Haan customer reviews 11 were positive and 7 were constructive. Cole Haan customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Cole Haan Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Cole Haan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cole Haan Customer Loyalty Score by Gender
Male customers rated Cole Haan's Customer Loyalty score 5% higher than Female customers.
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Male
79%
Yes
Female
74%
Yes
Cole Haan Customer Loyalty Score by Ethnicity
Cole Haan's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cole Haan.
65
out of 100
Caucasian
78
out of 100
Hispanic or Latino
92
out of 100
African American/Black
91
out of 100
Asian or Pacific Islander
70
out of 100
Other
Cole Haan Customer Loyalty Score by Age
Cole Haan's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 70% | 26-30 | 70% |
31-35 100% | 31-35 | 100% |
36-40 74% | 36-40 | 74% |
41-45 100% | 41-45 | 100% |
46-50 89% | 46-50 | 89% |
51-55 70% | 51-55 | 70% |
56-60 70% | 56-60 | 70% |
61-65 78% | 61-65 | 78% |
66+ 70% | 66+ | 70% |
Cole Haan Customer Loyalty Score by Usage
Cole Haan's Customer Loyalty score was rated the highest by customers who have used Cole Haan's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Cole Haan Customer Loyalty Score by Industry
Cole Haan's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.
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Cole Haan Customer Loyalty vs. Competitors
Compared to its competitors, Cole Haan's Customer Loyalty score is rated right above Jack Erwin, and is preceded by Boot Barn Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Inditex | 81% |
| Michael Kors | 80% |
| Kate Spade | 78% |
| Boot Barn Holdings | 75% |
| Cole Haan | 74% |
| Jack Erwin | 55% |
| Recreational Equipment | N/A |
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Cole Haan Product Quality
3.7/5
Cole Haan has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Cole Haan Product Information
Cole Haan’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Cole Haan's product the highest. Reviewers from the Architecture and Planning industry rated Cole Haan the lowest at 2.
- Website
- http://www.colehaan.com
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Cole Haan Product Quality
Cole Haan's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers ages 26-30.
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Ranked Cole Haan Product Quality the Highest
Ranked Cole Haan Product Quality the Lowest
Cole Haan Product Quality Score by Gender
Female customers rated Cole Haan's Product Quality score 0.4 stars higher than Male customers.
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Male
3.5/5
Female
3.9/5
Cole Haan Product Quality Score by Ethnicity
Cole Haan's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.2 | Other | 3.2 |
Cole Haan Product Quality Score by Age
Cole Haan's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
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| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 1.6 | 26-30 | 1.6 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.2 | 41-45 | 3.2 |
46-50 4.2 | 46-50 | 4.2 |
51-55 2.6 | 51-55 | 2.6 |
56-60 4.2 | 56-60 | 4.2 |
61-65 2.7 | 61-65 | 2.7 |
66+ 3.1 | 66+ | 3.1 |
Cole Haan Product Quality Score by Usage
Cole Haan's Product Quality score was rated the highest by customers who have used Cole Haan's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Cole Haan Product Quality Score by Industry
Cole Haan's Product Quality score was rated the highest by Education industry customers, and the lowest by Consulting industry customers.
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Cole Haan Product Quality vs. Competitors
Compared to its competitors, Cole Haan's Product Quality score is rated right above Recreational Equipment, and is preceded by Michael Kors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Boot Barn Holdings | 4.3/5 |
| Kate Spade | 4.2/5 |
| Jack Erwin | 4.1/5 |
| Inditex | 4.1/5 |
| Michael Kors | 3.8/5 |
| Cole Haan | 3.7/5 |
| Recreational Equipment | N/A |
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Cole Haan Pricing
Cole Haan ROI & Value For Money
3.6/5
Cole Haan has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Cole Haan Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Consulting industry think that they had the lowest ROI from Cole Haan.
Quick Insights into Cole Haan ROI
Cole Haan's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Consulting industry.
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Ranked Cole Haan ROI the Highest
Ranked Cole Haan ROI the Lowest
Cole Haan ROI Score by Gender
Female customers rated Cole Haan's ROI score 0.7 stars higher than Male customers.
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Male
3.2/5
Female
3.9/5
Cole Haan ROI Score by Ethnicity
Cole Haan's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cole Haan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.1 | Other | 3.1 |
Cole Haan ROI Score by Age
Cole Haan's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
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3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 2.8 | 26-30 | 2.8 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.9 | 41-45 | 2.9 |
46-50 3.4 | 46-50 | 3.4 |
51-55 2.3 | 51-55 | 2.3 |
56-60 3.9 | 56-60 | 3.9 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3.1 | 66+ | 3.1 |
Cole Haan ROI Score by Usage
Cole Haan's ROI score was rated the highest by customers who have used Cole Haan's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Cole Haan ROI Score by Industry
Cole Haan's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Consulting industry customers.
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Cole Haan Pricing vs. Competitors
Compared to its competitors, Cole Haan's ROI score is rated right above Recreational Equipment, and is preceded by Inditex.
| COMPANY | Pricing Score | |
|---|---|---|
| Boot Barn Holdings | 4.3/5 |
| Kate Spade | 4.1/5 |
| Jack Erwin | 3.7/5 |
| Michael Kors | 3.7/5 |
| Inditex | 3.7/5 |
| Cole Haan | 3.6/5 |
| Recreational Equipment | N/A |
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Cole Haan Customer Satisfaction (CSAT)
Cole Haan Customer Satisfaction (CSAT) Score
67 / 100
Cole Haan has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
45%
Satisfied
22%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cole Haan Customer Satisfaction
Cole Haan's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Consulting industry.
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Ranked Cole Haan Customer Satisfaction the Highest
Ranked Cole Haan Customer Satisfaction the Lowest
Cole Haan Customer Satisfaction Score by Gender
Female customers rated Cole Haan's Customer Satisfaction score 13 points higher than Male customers.
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58 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 9% | |
Very Dissatisfied | 30% |
71 / 100
FemaleVery Satisfied | 65% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 24% |
Cole Haan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cole Haan's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
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47 / 100
Very Satisfied
30%
Satisfied
17%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
35%
CSAT according to Hispanic or Latino
Cole Haan's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
Cole Haan's Customer Satisfaction (CSAT) score was rated 73% according to African American/Black users and customers.
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73 / 100
Very Satisfied
64%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
9%
CSAT according to Asian or Pacific Islander
Cole Haan's Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.
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90 / 100
Very Satisfied
60%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Other
Cole Haan's Customer Satisfaction (CSAT) score was rated 56% according to Other users and customers.
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56 / 100
Very Satisfied
22%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
44%
Cole Haan Customer Satisfaction Score by Age
Cole Haan's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 72% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 64% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 38% |
Cole Haan Customer Satisfaction Score by Usage
Cole Haan's Customer Satisfaction score was rated the highest by customers who have used Cole Haan's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cole Haan Customer Satisfaction Score by Industry
Cole Haan's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Consulting industry customers.
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{
"title": "Cole Haan Customer Satisfaction Score by Industry",
"text": "Cole Haan's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Consulting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Cole Haan's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Cole Haan's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Cole Haan's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Consulting",
"groupId": 511,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Cole Haan's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Cole Haan's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Cole Haan's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Real Estate",
"groupId": 554,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Cole Haan's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}Cole Haan Customer Satisfaction vs. Competitors
Compared to its competitors, Cole Haan's Customer Satisfaction score is rated right above Recreational Equipment, and is preceded by Michael Kors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jack Erwin | 100% |
| Kate Spade | 85% |
| Inditex | 81% |
| Boot Barn Holdings | 78% |
| Michael Kors | 73% |
| Cole Haan | 67% |
| Recreational Equipment | 0% |
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Cole Haan Customer Service
3.4/5
Cole Haan has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Cole Haan's Customer Service
Address
New York City, NY
Website
http://www.colehaan.com
Phone Number
12075105100
Quick Insights into Cole Haan Customer Service
Cole Haan's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Architecture and Planning industry.
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Ranked Cole Haan Customer Service the Highest
Ranked Cole Haan Customer Service the Lowest
Cole Haan Customer Service Score by Gender
Female customers rated Cole Haan's Customer Service score 0.7 stars higher than Male customers.
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Male
2.9/5
Female
3.6/5
Cole Haan Customer Service Score by Ethnicity
Cole Haan's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.1 | Other | 3.1 |
Cole Haan Customer Service Score by Age
Cole Haan's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 1.6 | 26-30 | 1.6 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3 | 41-45 | 3 |
46-50 3 | 46-50 | 3 |
51-55 2.5 | 51-55 | 2.5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.3 | 66+ | 2.3 |
Cole Haan Customer Service Score by Usage
Cole Haan's Customer Service score was rated the highest by customers who have used Cole Haan's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Cole Haan Customer Service Score by Industry
Cole Haan's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Architecture and Planning industry customers.
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Cole Haan Customer Service vs. Competitors
Compared to its competitors, Cole Haan's Customer Service score is rated right above Recreational Equipment, and is preceded by Inditex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jack Erwin | 5/5 |
| Boot Barn Holdings | 4.2/5 |
| Kate Spade | 4.1/5 |
| Michael Kors | 3.7/5 |
| Inditex | 3.6/5 |
| Cole Haan | 3.4/5 |
| Recreational Equipment | N/A |
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Consumer vs. Employees
Cole Haan scored a 22 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Cole Haan would recommend the brand to a friend. ENPS measures how likely Cole Haan employees would recommend working at Cole Haan to a friend.
Net Promoter Score
22
NPS Score
| 53% | Promoters |
|---|---|
| 16% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 38% | Promoters |
|---|---|
| 20% | Passive |
| 42% | Detractors |
