67
NPS
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Jack Erwin
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About Jack Erwin's Brand
Jack Erwin is a men’s shoe crafter operating in the retail industry.
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Jack Erwin NPS
Jack Erwin's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Jack Erwin's customers would recommend using the product based on a scale of -100 to 100.
Jack Erwin Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Jack Erwin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2023 66 | May 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jack Erwin Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Jack Erwin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jack Erwin Product Quality
4.1/5
Jack Erwin has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Jack Erwin's overall Product Quality score rated by its users and customers.
Jack Erwin Product Information
Jack Erwin’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.jackerwin.com
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Jack Erwin Pricing
Jack Erwin ROI & Value For Money
3.7/5
Jack Erwin has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Jack Erwin Customer Satisfaction (CSAT)
Jack Erwin Customer Satisfaction (CSAT) Score
100 / 100
Jack Erwin has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jack Erwin Customer Service
5/5
Jack Erwin has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Jack Erwin's Customer Service
Address
226 Lafayette Street, 3E, New York City, NY 10012
Website
http://www.jackerwin.com
Phone Number
2127061955
Jack Erwin as an Employer
4.1/5
Jack Erwin has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jack Erwin scored a 67 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Jack Erwin would recommend the brand to a friend. ENPS measures how likely Jack Erwin employees would recommend working at Jack Erwin to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
