Inditex NPS & Customer Reviews

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Inditex

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Inditex

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About Inditex's Brand

Among its major competitors, Inditex is ranked in 4th place for NPS while American Eagle Outfitters is 1st, and Uniqlo is 2nd.

Brand at a Glance

81%

Customer Loyalty

4.1/5

Product Quality

3.7/5

Pricing

3.6/5

Customer Service

Inditex Ranking

^#4 / 4 of its competitors

Inditex NPS

Inditex's Net Promoter Score (NPS) is a 16 with 50% Promoters, 16% Passives, and 34% Detractors. Net Promoter Score tracks whether Inditex's customers would recommend using the product based on a scale of -100 to 100.

Inditex Overall NPS

NPS

50%	Promoters
16%	Passives
34%	Detractors

Inditex NPS Trend

-100

-50

100

Summary	Date	Score
May 2023 -6	May 2023	-6
Jun 2023 -1	Jun 2023	-1
Jul 2023 8	Jul 2023	8
Aug 2023 13	Aug 2023	13
Sep 2023 8	Sep 2023	8
Oct 2023 12	Oct 2023	12
Nov 2023 7	Nov 2023	7
Jan 2024 10	Jan 2024	10
Jun 2024 6	Jun 2024	6
Sep 2024 9	Sep 2024	9
Nov 2024 13	Nov 2024	13
Apr 2025 16	Apr 2025	16

How Other Brands Compare

Inditex is ranked #4 for NPS among its competitors. American Eagle Outfitters and Uniqlo come in first and second, with H&M coming in at third.

	Inditex	American Eagle Outfitters	Uniqlo	H&M
Global Ranking	#-	#25	#30	#215
NPS	16	44	40	19
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$4.15B	-	$32.65B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Inditex NPS by Gender

Inditex's NPS was rated 11 by Female customers on Comparably.

Female

Inditex's NPS was rated 11 by Female customers on Comparably.

44%

Promoters

23%

Passives

33%

Detractors

Male

N/A

Inditex's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

Inditex NPS by Ethnicity

Inditex's NPS was rated 20 points by Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Other 20	Other	20

Inditex NPS by Age

Inditex's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

40%

20%

40%

26-30

100%

Inditex NPS by Usage

Inditex's NPS was rated 0 points by customers who have used Inditex's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 0	1 to 2 Years	0
5 to 10 Years 0	5 to 10 Years	0

Inditex NPS vs. Competitors

Compared to its competitors, Inditex's NPS is rated right above Forever 21, and is preceded by H&M.

COMPANY		NPS Score
	American Eagle Outfitters	44
	Uniqlo	40
	H&M	19
	Inditex	16
	Forever 21	-11

Inditex Customer Reviews

Out of the 4 Inditex customer reviews 4 were positive and 0 were constructive. Inditex customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Inditex Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Inditex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

Inditex Customer Loyalty Score by Gender

Inditex's Customer Loyalty score was rated 80 by Female customers on Comparably.

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Female

80%

Yes

Male

N/A

Yes

Inditex Customer Loyalty Score by Ethnicity

Inditex's Customer Loyalty score was rated 82% by Other customers on Comparably.

% who answered "Yes"

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out of 100

Other

Inditex Customer Loyalty Score by Age

Inditex's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 64%	18-25	64%
26-30 100%	26-30	100%

Inditex Customer Loyalty Score by Usage

Inditex's Customer Loyalty score was rated the highest by customers who have used Inditex's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	70%
5 to 10 Years	40%

Inditex Customer Loyalty Score by Industry

Inditex's Customer Loyalty score was rated 55% by Tech industry customers.

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Tech	55%

Inditex Customer Loyalty vs. Competitors

Compared to its competitors, Inditex's Customer Loyalty score is rated right above H&M, and is preceded by Uniqlo.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Uniqlo	81%
	Inditex	81%
	H&M	77%
	Forever 21	65%

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Inditex Product Quality

4.1/5

Inditex has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Inditex Product Information

Inditex’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Inditex's product the highest.

Website: http://www.inditex.com

Company Size: 1,001-5,000 Employees

Quick Insights into Inditex Product Quality

Inditex's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Inditex's products/services for 1 to 2 Years.

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Ranked Inditex Product Quality the Highest

Other	4.4
26-30	4.3
5 to 10 Years	4.3

Ranked Inditex Product Quality the Lowest

18-25	4.2
1 to 2 Years	4

Inditex Product Quality Score by Gender

Inditex's Product Quality score was rated 4.2 by Female customers on Comparably.

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Female

4.2/5

Male

N/A

Inditex Product Quality Score by Ethnicity

Inditex's Product Quality score was rated 4.4 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 4.4	Other	4.4

Inditex Product Quality Score by Age

Inditex's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 4.3	26-30	4.3

Inditex Product Quality Score by Usage

Inditex's Product Quality score was rated the highest by customers who have used Inditex's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	4
5 to 10 Years	4.3

Inditex Product Quality Score by Industry

Inditex's Product Quality score was rated 4 stars by Tech industry customers.

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Tech	4

Inditex Product Quality vs. Competitors

Compared to its competitors, Inditex's Product Quality score is rated right above H&M, and is preceded by American Eagle Outfitters.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	American Eagle Outfitters	4.2/5
	Inditex	4.1/5
	H&M	3.9/5
	Forever 21	3.3/5

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Inditex Pricing

Inditex ROI & Value For Money

3.7/5

Inditex has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Inditex Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Inditex ROI

Inditex's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Inditex's products/services for 1 to 2 Years.

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Ranked Inditex ROI the Highest

26-30	4.1
Other	4
5 to 10 Years	3.8

Ranked Inditex ROI the Lowest

18-25	3.5
1 to 2 Years	3

Inditex ROI Score by Gender

Inditex's ROI score was rated 3.7 by Female customers on Comparably.

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Female

3.7/5

Male

N/A

Inditex ROI Score by Ethnicity

Inditex's ROI score was rated 4 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 4	Other	4

Inditex ROI Score by Age

Inditex's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 4.1	26-30	4.1

Inditex ROI Score by Usage

Inditex's ROI score was rated the highest by customers who have used Inditex's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3
5 to 10 Years	3.8

Inditex ROI Score by Industry

Inditex's ROI score was rated 3.4 stars by Tech industry customers.

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Tech	3.4

Inditex Pricing vs. Competitors

Compared to its competitors, Inditex's ROI score is rated right above Forever 21, and is preceded by H&M.

COMPANY		Pricing Score
	Uniqlo	4/5
	American Eagle Outfitters	3.8/5
	H&M	3.7/5
	Inditex	3.7/5
	Forever 21	3.2/5

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Inditex Customer Satisfaction (CSAT)

Inditex Customer Satisfaction (CSAT) Score

81 / 100

Inditex has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied	24%
Satisfied	57%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	5%
Very Dissatisfied	0%

Very Satisfied

24%

Satisfied

57%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Inditex Customer Satisfaction

Inditex's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 18-25.

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Ranked Inditex Customer Satisfaction the Highest

26-30	100%
Other	100%
Tech	100%

Ranked Inditex Customer Satisfaction the Lowest

18-25	75%

Inditex Customer Satisfaction Score by Gender

Inditex's Customer Satisfaction score was rated 89 by Female customers on Comparably.

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89 / 100

Female

	Very Satisfied	11%
	Satisfied	78%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	0%
	Very Dissatisfied	0%

Inditex Customer Satisfaction Score by Ethnicity

Other
100%

CSAT according to Other

Inditex's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	20%
Satisfied	80%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

20%

Satisfied

80%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Inditex Customer Satisfaction Score by Age

Inditex's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

75%

26-30

100%

Inditex Customer Satisfaction Score by Usage

Inditex's Customer Satisfaction score was rated 67 points by customers who have used Inditex's products/services for 5 to 10 Years.

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5 to 10 Years	67

Inditex Customer Satisfaction Score by Industry

Inditex's Customer Satisfaction score was rated 100 points by Tech industry customers.

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			"label": "Tech",
			"groupId": 104,
			"score": 100,
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Tech	100

Inditex Customer Satisfaction vs. Competitors

Compared to its competitors, Inditex's Customer Satisfaction score is rated right above H&M, and is preceded by American Eagle Outfitters.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	American Eagle Outfitters	82%
	Inditex	81%
	H&M	78%
	Forever 21	57%

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Inditex Customer Service

3.6/5

Inditex has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Inditex's Customer Service

Address

Spain

Website

http://www.inditex.com

Quick Insights into Inditex Customer Service

Inditex's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Inditex's products/services for 1 to 2 Years.

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Ranked Inditex Customer Service the Highest

26-30	4
Other	3.9
Female	3.5

Ranked Inditex Customer Service the Lowest

18-25	3.2
1 to 2 Years	3

Inditex Customer Service Score by Gender

Inditex's Customer Service score was rated 3.5 by Female customers on Comparably.

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Female

3.5/5

Male

N/A

Inditex Customer Service Score by Ethnicity

Inditex's Customer Service score was rated 3.9 stars by Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Other 3.9	Other	3.9

Inditex Customer Service Score by Age

Inditex's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.2	18-25	3.2
26-30 4	26-30	4

Inditex Customer Service Score by Usage

Inditex's Customer Service score was rated the highest by customers who have used Inditex's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3
5 to 10 Years	3.3

Inditex Customer Service Score by Industry

Inditex's Customer Service score was rated 3.2 stars by Tech industry customers.

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Tech	3.2

Inditex Customer Service vs. Competitors

Compared to its competitors, Inditex's Customer Service score is rated right above Forever 21, and is preceded by H&M.

COMPANY		Customer Service Score
	Uniqlo	4.1/5
	American Eagle Outfitters	4/5
	H&M	3.8/5
	Inditex	3.6/5
	Forever 21	3.1/5

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Inditex as an Employer

4.1/5

Inditex has a 4.1/5 stars for its overall company culture rated by their employees

top

50%

CEO of Inditex

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Inditex scored a 16 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Inditex would recommend the brand to a friend. ENPS measures how likely Inditex employees would recommend working at Inditex to a friend.

Net Promoter Score

NPS Score

50%	Promoters
16%	Passive
34%	Detractors

Employee Net Promoter Score

-11

eNPS Score

18%	Promoters
53%	Passive
29%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail