27
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Tommy Hilfiger is ranked #83 in Global Top 100 BrandsAwards & Recognition
Tommy Hilfiger is ranked #83 in Global Top 100 Brands
Awards & Recognition
About Tommy Hilfiger's Brand
Tommy Hilfiger is one of the world’s leading designer lifestyle brands. Tommy Hilfiger’s brand is ranked #83 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Tommy Hilfiger. When compared to other organizations within the Fashion and Beauty industry, Tommy Hilfiger is ranked #16. Among its major competitors, Tommy Hilfiger is ranked in 3rd place for NPS while Ralph Lauren Corporation is 1st, and Burberry is 2nd.Their current valuation is $7.41B
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Tommy Hilfiger CMO
Tommy Hilfiger Ranking
- #83 / 100 in Global Best Brands
- #16 in Fashion and Beauty
- #3 / 4 of its competitors
Tommy Hilfiger NPS
Tommy Hilfiger's Net Promoter Score (NPS) is a 27 with 54% Promoters, 19% Passives, and 27% Detractors. Net Promoter Score tracks whether Tommy Hilfiger's customers would recommend using the product based on a scale of -100 to 100.
Tommy Hilfiger Overall NPS
| 54% | Promoters |
|---|---|
| 19% | Passives |
| 27% | Detractors |
Tommy Hilfiger NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 26 | Feb 2025 | 26 |
Mar 2025 26 | Mar 2025 | 26 |
Apr 2025 26 | Apr 2025 | 26 |
May 2025 26 | May 2025 | 26 |
Jun 2025 26 | Jun 2025 | 26 |
Jul 2025 28 | Jul 2025 | 28 |
Aug 2025 28 | Aug 2025 | 28 |
Sep 2025 28 | Sep 2025 | 28 |
Oct 2025 26 | Oct 2025 | 26 |
Nov 2025 26 | Nov 2025 | 26 |
Dec 2025 26 | Dec 2025 | 26 |
Jan 2026 26 | Jan 2026 | 26 |
How Other Brands Compare
Tommy Hilfiger is ranked third for NPS among its competitors. Ralph Lauren Corporation and Burberry come in first and second, with GUESS coming in at #4. Among those competitors, it is the third most valued company behind Burberry.
 Tommy Hilfiger |  Burberry |  GUESS |  Ralph Lauren Corporation | |
| Global Ranking | #83 | #359 | #365 | #416 |
| NPS | 27 | 33 | 25 | 44 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $7.41B | $10.74B | $1.12B | $8.77B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tommy Hilfiger NPS by Gender
Female customers rated Tommy Hilfiger's NPS 2 points higher than Male customers.
Male
50
Tommy Hilfiger's NPS was rated 50 by Male customers on Comparably.
68%
Promoters
14%
Passives
18%
Detractors
Female
52
Tommy Hilfiger's NPS was rated 52 by Female customers on Comparably.
66%
Promoters
20%
Passives
14%
Detractors
Tommy Hilfiger NPS by Ethnicity
Tommy Hilfiger's NPS was rated the highest by Native American customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 51 | Caucasian | 51 |
Hispanic or Latino 52 | Hispanic or Latino | 52 |
African American/Black 53 | African American/Black | 53 |
Asian or Pacific Islander 48 | Asian or Pacific Islander | 48 |
Native American 60 | Native American | 60 |
Other 48 | Other | 48 |
Tommy Hilfiger NPS by Age
Tommy Hilfiger's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Tommy Hilfiger NPS by Usage
Tommy Hilfiger's NPS was rated the highest by customers who have used Tommy Hilfiger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 29 | Less than 1 Year | 29 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 59 | 2 to 5 Years | 59 |
5 to 10 Years 31 | 5 to 10 Years | 31 |
Over 10 Years 54 | Over 10 Years | 54 |
Tommy Hilfiger NPS vs. Competitors
Compared to its competitors, Tommy Hilfiger's NPS is rated right above GUESS, and is preceded by Burberry.
| COMPANY | NPS Score | |
|---|---|---|
| Ralph Lauren Corporation | 44 |
| Burberry | 33 |
| Tommy Hilfiger | 27 |
| GUESS | 25 |
Tommy Hilfiger NPS vs Companies in Fashion and Beauty
In the Fashion and Beauty industry, Tommy Hilfiger's NPS is rated right below Gucci.
| COMPANY | NPS Score | |
|---|---|---|
 | Nike | 48 |
 | Vans | 47 |
 | American Eagle Outfitters | 44 |
 | Uniqlo | 40 |
 | CHANEL | 39 |
 | Glossier | 38 |
 | Crocs | 34 |
 | Gucci | 31 |
| Tommy Hilfiger | 27 |
Tommy Hilfiger Customer Reviews
Out of the 36 Tommy Hilfiger customer reviews 32 were positive and 4 were constructive. Tommy Hilfiger customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Tommy Hilfiger Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Tommy Hilfiger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tommy Hilfiger Customer Loyalty Score by Gender
Male customers rated Tommy Hilfiger's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tommy Hilfiger.
Male
90%
Yes
Female
80%
Yes
Tommy Hilfiger Customer Loyalty Score by Ethnicity
Tommy Hilfiger's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tommy Hilfiger.
80
out of 100
Caucasian
86
out of 100
Hispanic or Latino
88
out of 100
African American/Black
83
out of 100
Asian or Pacific Islander
100
out of 100
Native American
91
out of 100
Other
Tommy Hilfiger Customer Loyalty Score by Age
Tommy Hilfiger's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tommy Hilfiger.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 83% | 18-25 | 83% |
26-30 86% | 26-30 | 86% |
31-35 87% | 31-35 | 87% |
36-40 87% | 36-40 | 87% |
41-45 86% | 41-45 | 86% |
46-50 82% | 46-50 | 82% |
51-55 100% | 51-55 | 100% |
61-65 70% | 61-65 | 70% |
66+ 78% | 66+ | 78% |
Tommy Hilfiger Customer Loyalty Score by Usage
Tommy Hilfiger's Customer Loyalty score was rated the highest by customers who have used Tommy Hilfiger's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tommy Hilfiger Customer Loyalty Score by Industry
Tommy Hilfiger's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tommy Hilfiger Customer Loyalty vs. Competitors
Compared to its competitors, Tommy Hilfiger's Customer Loyalty score is rated right above GUESS, and is preceded by Ralph Lauren Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ralph Lauren Corporation | 84% |
| Tommy Hilfiger | 80% |
| GUESS | 78% |
| Burberry | 75% |
Unlock Tommy Hilfiger Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tommy Hilfiger Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Tommy Hilfiger's Customer Loyalty score is rated right above CHANEL, and is preceded by Uniqlo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Eagle Outfitters | 87% |
| Vans | 85% |
| Nike | 83% |
| Uniqlo | 81% |
| Tommy Hilfiger | 80% |
| CHANEL | 79% |
| Crocs | 79% |
| Glossier | 77% |
| Gucci | 76% |
Unlock Tommy Hilfiger Customer Loyalty vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Tommy Hilfiger Customer Loyalty vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Tommy Hilfiger Product Quality
4.2/5
Tommy Hilfiger has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tommy Hilfiger's overall Product Quality score rated by its users and customers.
Tommy Hilfiger Product Information
Tommy Hilfiger’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated Tommy Hilfiger's product the highest. Reviewers from the Tech industry rated Tommy Hilfiger the lowest at 4.3.
- Website
- http://global.tommy.com/
- Company Size
- 5,001-10,000 Employees
Industry
Fashion and Beauty
Social
Quick Insights into Tommy Hilfiger Product Quality
Tommy Hilfiger's Product Quality score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Tommy Hilfiger's Product Quality.
Ranked Tommy Hilfiger Product Quality the Highest
Ranked Tommy Hilfiger Product Quality the Lowest
Tommy Hilfiger Product Quality Score by Gender
Tommy Hilfiger's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tommy Hilfiger.
Male
4.3/5
Female
4.3/5
Tommy Hilfiger Product Quality Score by Ethnicity
Tommy Hilfiger's Product Quality score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tommy Hilfiger.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 4.8 | Native American | 4.8 |
Other 4.3 | Other | 4.3 |
Tommy Hilfiger Product Quality Score by Age
Tommy Hilfiger's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tommy Hilfiger.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4 | 31-35 | 4 |
36-40 4 | 36-40 | 4 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.3 | 51-55 | 3.3 |
61-65 3.5 | 61-65 | 3.5 |
66+ 3.9 | 66+ | 3.9 |
Tommy Hilfiger Product Quality Score by Usage
Tommy Hilfiger's Product Quality score was rated the highest by customers who have used Tommy Hilfiger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tommy Hilfiger Product Quality Score by Industry
Tommy Hilfiger's Product Quality score was rated the highest by Consumer Goods industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Tommy Hilfiger Product Quality vs. Competitors
Compared to its competitors, Tommy Hilfiger's Product Quality score is rated right above GUESS, and is preceded by Burberry.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ralph Lauren Corporation | 4.3/5 |
| Burberry | 4.2/5 |
| Tommy Hilfiger | 4.2/5 |
| GUESS | 4/5 |
Unlock Tommy Hilfiger Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tommy Hilfiger Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Tommy Hilfiger's Product Quality score is rated right above CHANEL, and is preceded by Glossier.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uniqlo | 4.3/5 |
| Nike | 4.3/5 |
| Vans | 4.3/5 |
| Glossier | 4.3/5 |
| Tommy Hilfiger | 4.2/5 |
| CHANEL | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Gucci | 4.2/5 |
| Crocs | 4.1/5 |
Unlock Tommy Hilfiger Product Quality vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Tommy Hilfiger Product Quality vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Tommy Hilfiger Pricing
Tommy Hilfiger ROI & Value For Money
3.9/5
Tommy Hilfiger has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Tommy Hilfiger's overall ROI score rated by its users and customers.
Tommy Hilfiger Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Consumer Services industry think that they had the lowest ROI from Tommy Hilfiger.
Quick Insights into Tommy Hilfiger ROI
Tommy Hilfiger's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Tommy Hilfiger's ROI score.
Ranked Tommy Hilfiger ROI the Highest
Ranked Tommy Hilfiger ROI the Lowest
Tommy Hilfiger ROI Score by Gender
Tommy Hilfiger's ROI score was rated 4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tommy Hilfiger.
Male
4/5
Female
4/5
Tommy Hilfiger ROI Score by Ethnicity
Tommy Hilfiger's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tommy Hilfiger.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 4.4 | Native American | 4.4 |
Other 4 | Other | 4 |
Tommy Hilfiger ROI Score by Age
Tommy Hilfiger's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tommy Hilfiger.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.2 | 51-55 | 3.2 |
61-65 3 | 61-65 | 3 |
66+ 3.6 | 66+ | 3.6 |
Tommy Hilfiger ROI Score by Usage
Tommy Hilfiger's ROI score was rated the highest by customers who have used Tommy Hilfiger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tommy Hilfiger ROI Score by Industry
Tommy Hilfiger's ROI score was rated the highest by Construction industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tommy Hilfiger Pricing vs. Competitors
Compared to its competitors, Tommy Hilfiger's ROI score is rated right above Burberry, and is preceded by Ralph Lauren Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Ralph Lauren Corporation | 4/5 |
| Tommy Hilfiger | 3.9/5 |
| Burberry | 3.9/5 |
| GUESS | 3.8/5 |
Unlock Tommy Hilfiger ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tommy Hilfiger ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Tommy Hilfiger's ROI score is rated right above Nike, and is preceded by Uniqlo.
| COMPANY | Pricing Score | |
|---|---|---|
| Vans | 4/5 |
| Uniqlo | 4/5 |
| Tommy Hilfiger | 3.9/5 |
| Nike | 3.9/5 |
| CHANEL | 3.9/5 |
| Glossier | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Gucci | 3.8/5 |
| Crocs | 3.7/5 |
Unlock Tommy Hilfiger ROI vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Tommy Hilfiger ROI vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Tommy Hilfiger Customer Satisfaction (CSAT)
Tommy Hilfiger Customer Satisfaction (CSAT) Score
84 / 100
Tommy Hilfiger has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
35%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tommy Hilfiger Customer Satisfaction
Tommy Hilfiger's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Native American customers.
Sign Up to unlock insights into how customers have ranked Tommy Hilfiger's Customer Satisfaction.
Ranked Tommy Hilfiger Customer Satisfaction the Highest
Ranked Tommy Hilfiger Customer Satisfaction the Lowest
Tommy Hilfiger Customer Satisfaction Score by Gender
Female customers rated Tommy Hilfiger's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tommy Hilfiger.
86 / 100
MaleVery Satisfied | 61% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
87 / 100
FemaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 2% | |
Very Dissatisfied | 9% |
Tommy Hilfiger Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tommy Hilfiger's Customer Satisfaction (CSAT) score was rated 92% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tommy Hilfiger.
92 / 100
Very Satisfied
55%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
CSAT according to Hispanic or Latino
Tommy Hilfiger's Customer Satisfaction (CSAT) score was rated 72% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tommy Hilfiger.
72 / 100
Very Satisfied
33%
Satisfied
39%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
11%
CSAT according to African American/Black
Tommy Hilfiger's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tommy Hilfiger.
100 / 100
Very Satisfied
79%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Tommy Hilfiger's Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tommy Hilfiger.
90 / 100
Very Satisfied
43%
Satisfied
47%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Native American
Tommy Hilfiger's Customer Satisfaction (CSAT) score was rated 60% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tommy Hilfiger.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Tommy Hilfiger's Customer Satisfaction (CSAT) score was rated 79% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tommy Hilfiger.
79 / 100
Very Satisfied
52%
Satisfied
27%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
15%
Tommy Hilfiger Customer Satisfaction Score by Age
Tommy Hilfiger's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tommy Hilfiger.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 94% | |||||||||||||||
| 26-30 | 90% | |||||||||||||||
| 31-35 | 72% | |||||||||||||||
| 36-40 | 84% | |||||||||||||||
| 41-45 | 78% | |||||||||||||||
| 51-55 | 63% | |||||||||||||||
| 66+ | 100% |
Tommy Hilfiger Customer Satisfaction Score by Usage
Tommy Hilfiger's Customer Satisfaction score was rated the highest by customers who have used Tommy Hilfiger's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tommy Hilfiger Customer Satisfaction Score by Industry
Tommy Hilfiger's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Tommy Hilfiger Customer Satisfaction Score by Industry",
"text": "Tommy Hilfiger's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Hospitality industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 88
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 78,
"stars": 0,
"csatScore": 78,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 78
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 88
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 91,
"stars": 0,
"csatScore": 91,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 91
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 76,
"stars": 0,
"csatScore": 76,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 76
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Education",
"groupId": 515,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Hospitality",
"groupId": 523,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Tommy Hilfiger's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Tommy Hilfiger Customer Satisfaction vs. Competitors
Compared to its competitors, Tommy Hilfiger's Customer Satisfaction score is rated right above Burberry, and is preceded by Ralph Lauren Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ralph Lauren Corporation | 84% |
| Tommy Hilfiger | 84% |
| Burberry | 82% |
| GUESS | 76% |
Unlock Tommy Hilfiger Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tommy Hilfiger Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Tommy Hilfiger's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Vans.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uniqlo | 88% |
| Nike | 86% |
| Vans | 85% |
| Tommy Hilfiger | 84% |
| American Eagle Outfitters | 82% |
| CHANEL | 80% |
| Glossier | 79% |
| Crocs | 79% |
| Gucci | 79% |
Unlock Tommy Hilfiger Customer Satisfaction vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Tommy Hilfiger Customer Satisfaction vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Tommy Hilfiger Customer Service
4/5
Tommy Hilfiger has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tommy Hilfiger's overall Customer Service score rated by its users and customers.
About Tommy Hilfiger's Customer Service
Address
Danzigerkade 165, Amsterdam 1013 AP Netherlands
Website
http://global.tommy.com/
Phone Number
81 3 5457 8500
Quick Insights into Tommy Hilfiger Customer Service
Tommy Hilfiger's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Consumer Services industry.
Sign Up to unlock insights into how customers have ranked Tommy Hilfiger's Customer Service score.
Ranked Tommy Hilfiger Customer Service the Highest
Ranked Tommy Hilfiger Customer Service the Lowest
Tommy Hilfiger Customer Service Score by Gender
Female customers rated Tommy Hilfiger's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tommy Hilfiger.
Male
4/5
Female
4.2/5
Tommy Hilfiger Customer Service Score by Ethnicity
Tommy Hilfiger's Customer Service score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tommy Hilfiger.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 4.6 | Native American | 4.6 |
Other 4 | Other | 4 |
Tommy Hilfiger Customer Service Score by Age
Tommy Hilfiger's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tommy Hilfiger.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.5 | 51-55 | 3.5 |
61-65 3.8 | 61-65 | 3.8 |
66+ 3.9 | 66+ | 3.9 |
Tommy Hilfiger Customer Service Score by Usage
Tommy Hilfiger's Customer Service score was rated the highest by customers who have used Tommy Hilfiger's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tommy Hilfiger Customer Service Score by Industry
Tommy Hilfiger's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tommy Hilfiger Customer Service vs. Competitors
Compared to its competitors, Tommy Hilfiger's Customer Service score is rated right above GUESS, and is preceded by Burberry.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ralph Lauren Corporation | 4.2/5 |
| Burberry | 4.1/5 |
| Tommy Hilfiger | 4/5 |
| GUESS | 3.9/5 |
Unlock Tommy Hilfiger Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Tommy Hilfiger Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Tommy Hilfiger's Customer Service score is rated right above American Eagle Outfitters, and is preceded by CHANEL.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Uniqlo | 4.1/5 |
| Nike | 4.1/5 |
| Vans | 4.1/5 |
| CHANEL | 4.1/5 |
| Tommy Hilfiger | 4/5 |
| American Eagle Outfitters | 4/5 |
| Gucci | 4/5 |
| Crocs | 3.8/5 |
Unlock Tommy Hilfiger Customer Service vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Tommy Hilfiger Customer Service vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Tommy Hilfiger as an Employer
3.8/5
Tommy Hilfiger has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Tommy Hilfiger scored a 27 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Tommy Hilfiger would recommend the brand to a friend. ENPS measures how likely Tommy Hilfiger employees would recommend working at Tommy Hilfiger to a friend.
Net Promoter Score
27
NPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 40% | Promoters |
|---|---|
| 21% | Passive |
| 39% | Detractors |
Global Ranking Snapshot
Tommy Hilfiger is ranked #83 in the Global Top 100 Brands. It ranks just behind Toyota and just ahead of Hilton.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
81 |  | ZoomInfo |  | Henry Schuck | Tech |
82 |  | Toyota |  | Akio Toyoda | Automotive and Transportation |
83 | | Tommy Hilfiger | | Martijn Hagman | Fashion and Beauty |
84 |  | Hilton |  | Christopher Nassetta | Travel and Hospitality |
85 |  | McDonald's |  | Chris Kempczinski | Food and Beverages |
86 |  | The Home Depot |  | Ted Decker | Retail |
87 |  | Baskin Robbins |  | Dave Hoffmann | Travel and Hospitality |
Fashion and Beauty Ranking Snapshot
Tommy Hilfiger is ranked #16 in the Fashion and Beauty Industry. It ranks just behind LVMH and just ahead of Foot Locker.
| RANK | COMPANY | Location | |
|---|---|---|---|
14 |  | MAC Cosmetics | New York City, NY |
15 |  | LVMH | Paris |
16 | | Tommy Hilfiger | Amsterdam |
17 |  | Foot Locker | New York City, NY |
18 |  | Levi Strauss & Co. | San Francisco, CA |
19 |  | Gap Inc. | San Francisco, CA |
20 |  | Etsy | Brooklyn, NY |
