33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Burberry is ranked #42 in Fashion and Beauty Brands
Burberry is ranked #42 in Fashion and Beauty Brands
About Burberry's Brand
Burberry is a luxury brand distributes ready-to-wear outerwear, fashion accessories. Burberry’s brand is ranked #359 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Burberry. When compared to other organizations within the Fashion and Beauty industry, Burberry is ranked #42. Among its major competitors, Burberry is ranked in 5th place for NPS while Armani is 1st, and Prada is 2nd.Their current market cap is $10.74B
Brand at a Glance
75%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Burberry Ranking
- #359 in Global Best Brands
- #42 in Fashion and Beauty
- #2 / 4 of its competitors
Burberry NPS
Burberry's Net Promoter Score (NPS) is a 33 with 54% Promoters, 25% Passives, and 21% Detractors. Net Promoter Score tracks whether Burberry's customers would recommend using the product based on a scale of -100 to 100.
Burberry Overall NPS
| 54% | Promoters |
|---|---|
| 25% | Passives |
| 21% | Detractors |
Burberry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 32 | Sep 2024 | 32 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 32 | Nov 2024 | 32 |
Dec 2024 32 | Dec 2024 | 32 |
Jan 2025 30 | Jan 2025 | 30 |
Feb 2025 32 | Feb 2025 | 32 |
Mar 2025 32 | Mar 2025 | 32 |
Apr 2025 32 | Apr 2025 | 32 |
May 2025 32 | May 2025 | 32 |
Jun 2025 32 | Jun 2025 | 32 |
Sep 2025 32 | Sep 2025 | 32 |
Nov 2025 32 | Nov 2025 | 32 |
How Other Brands Compare
Burberry is ranked second for NPS among its competitors. LVMH and Gucci come in first and third, with Tommy Hilfiger coming in at #4. Among those competitors, it is the second most valued company behind LVMH.
 Burberry |  Gucci |  LVMH |  Tommy Hilfiger | |
| Global Ranking | #359 | #52 | #76 | #83 |
| NPS | 33 | 31 | 39 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $10.74B | - | $341.97B | $7.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Burberry NPS by Gender
Female customers rated Burberry's NPS 14 points higher than Male customers.
Male
22
Burberry's NPS was rated 22 by Male customers on Comparably.
42%
Promoters
38%
Passives
20%
Detractors
Female
36
Burberry's NPS was rated 36 by Female customers on Comparably.
53%
Promoters
30%
Passives
17%
Detractors
Burberry NPS by Ethnicity
Burberry's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Hispanic or Latino 70 | Hispanic or Latino | 70 |
African American/Black 20 | African American/Black | 20 |
Asian or Pacific Islander 11 | Asian or Pacific Islander | 11 |
Other 31 | Other | 31 |
Burberry NPS by Age
Burberry's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
Burberry NPS by Usage
Burberry's NPS was rated the highest by customers who have used Burberry's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 30 | 1 to 2 Years | 30 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 7 | 5 to 10 Years | 7 |
Over 10 Years 62 | Over 10 Years | 62 |
Burberry Customer Reviews
Out of the 24 Burberry customer reviews 22 were positive and 2 were constructive. Burberry customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Burberry Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Burberry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Burberry Customer Loyalty Score by Gender
Male customers rated Burberry's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Burberry.
Male
75%
Yes
Female
72%
Yes
Burberry Customer Loyalty Score by Ethnicity
Burberry's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Burberry.
73
out of 100
Caucasian
82
out of 100
Hispanic or Latino
73
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
72
out of 100
Other
Burberry Customer Loyalty Score by Age
Burberry's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Burberry.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 66% | 18-25 | 66% |
26-30 73% | 26-30 | 73% |
31-35 90% | 31-35 | 90% |
36-40 60% | 36-40 | 60% |
46-50 82% | 46-50 | 82% |
51-55 100% | 51-55 | 100% |
66+ 100% | 66+ | 100% |
Burberry Customer Loyalty Score by Usage
Burberry's Customer Loyalty score was rated the highest by customers who have used Burberry's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Burberry Customer Loyalty Score by Industry
Burberry's Customer Loyalty score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Burberry Customer Loyalty vs. Competitors
Compared to its competitors, Burberry's Customer Loyalty score is rated right above Kering, and is preceded by LVMH.
Unlock Burberry Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Burberry Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Burberry's Customer Loyalty score is rated right below Gucci.
Unlock Burberry Customer Loyalty vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Burberry Customer Loyalty vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Burberry Product Quality
4.2/5
Burberry has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Burberry's overall Product Quality score rated by its users and customers.
Burberry Product Information
Burberry’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Burberry's product the highest. Reviewers from the Aerospace and Aviation industry rated Burberry the lowest at 3.5.
- Website
- http://burberry.com
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Quick Insights into Burberry Product Quality
Burberry's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Architecture and Planning industry.
Sign Up to unlock insights into how customers have ranked Burberry's Product Quality.
Ranked Burberry Product Quality the Highest
Ranked Burberry Product Quality the Lowest
Burberry Product Quality Score by Gender
Female customers rated Burberry's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Burberry.
Male
4/5
Female
4.1/5
Burberry Product Quality Score by Ethnicity
Burberry's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Burberry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.1 | Other | 4.1 |
Burberry Product Quality Score by Age
Burberry's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Burberry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.4 | 26-30 | 3.4 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.5 | 36-40 | 3.5 |
46-50 4.1 | 46-50 | 4.1 |
51-55 5 | 51-55 | 5 |
66+ 3.8 | 66+ | 3.8 |
Burberry Product Quality Score by Usage
Burberry's Product Quality score was rated the highest by customers who have used Burberry's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Burberry Product Quality Score by Industry
Burberry's Product Quality score was rated the highest by Retail industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Burberry Product Quality vs. Competitors
Compared to its competitors, Burberry's Product Quality score is rated right above Tommy Hilfiger, and is preceded by LVMH.
Unlock Burberry Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Burberry Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Burberry's Product Quality score is rated right above CHANEL, and is preceded by Glossier.
Unlock Burberry Product Quality vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Burberry Product Quality vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Burberry Pricing
Burberry ROI & Value For Money
3.9/5
Burberry has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Burberry's overall ROI score rated by its users and customers.
Burberry Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Burberry.
Quick Insights into Burberry ROI
Burberry's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Burberry's ROI score.
Ranked Burberry ROI the Highest
Ranked Burberry ROI the Lowest
Burberry ROI Score by Gender
Male customers rated Burberry's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Burberry.
Male
3.8/5
Female
3.7/5
Burberry ROI Score by Ethnicity
Burberry's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Burberry.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.6 | Other | 3.6 |
Burberry ROI Score by Age
Burberry's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Burberry.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.6 | 36-40 | 3.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.7 | 51-55 | 4.7 |
66+ 3.6 | 66+ | 3.6 |
Burberry ROI Score by Usage
Burberry's ROI score was rated the highest by customers who have used Burberry's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Burberry ROI Score by Industry
Burberry's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Burberry Pricing vs. Competitors
Compared to its competitors, Burberry's ROI score is rated right above Billabong, and is preceded by Tommy Hilfiger.
Unlock Burberry ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Burberry ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Burberry's ROI score is rated right above Glossier, and is preceded by CHANEL.
Unlock Burberry ROI vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Burberry ROI vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Burberry Customer Satisfaction (CSAT)
Burberry Customer Satisfaction (CSAT) Score
82 / 100
Burberry has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Burberry Customer Satisfaction
Burberry's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked Burberry's Customer Satisfaction.
Ranked Burberry Customer Satisfaction the Highest
Ranked Burberry Customer Satisfaction the Lowest
Burberry Customer Satisfaction Score by Gender
Female customers rated Burberry's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Burberry.
76 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 14% | |
Very Dissatisfied | 7% |
84 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 4% | |
Very Dissatisfied | 4% |
Burberry Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Burberry's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Burberry.
82 / 100
Very Satisfied
41%
Satisfied
41%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Burberry's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Burberry.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to African American/Black
Burberry's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Burberry.
80 / 100
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
10%
CSAT according to Asian or Pacific Islander
Burberry's Customer Satisfaction (CSAT) score was rated 69% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Burberry.
69 / 100
Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
19%
Very Dissatisfied
4%
CSAT according to Other
Burberry's Customer Satisfaction (CSAT) score was rated 93% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Burberry.
93 / 100
Very Satisfied
36%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
Burberry Customer Satisfaction Score by Age
Burberry's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Burberry.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 89% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 72% | |||||||||||||||
| 36-40 | 84% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 66+ | 67% |
Burberry Customer Satisfaction Score by Usage
Burberry's Customer Satisfaction score was rated the highest by customers who have used Burberry's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Burberry Customer Satisfaction Score by Industry
Burberry's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Burberry Customer Satisfaction Score by Industry",
"text": "Burberry's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Burberry's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Accounting",
"groupId": 495,
"score": 91,
"stars": 0,
"csatScore": 91,
"text": "Burberry's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 91
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Burberry's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Burberry's Customer Satisfaction score is rated by Fashion and Beauty customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Burberry's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Burberry's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Burberry's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Burberry's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Burberry Customer Satisfaction vs. Competitors
Compared to its competitors, Burberry's Customer Satisfaction score is rated right above Billabong, and is preceded by Tommy Hilfiger.
Unlock Burberry Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Burberry Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Burberry's Customer Satisfaction score is rated right above American Eagle Outfitters, and is preceded by Vans.
Unlock Burberry Customer Satisfaction vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Burberry Customer Satisfaction vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Burberry Customer Service
4.1/5
Burberry has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Burberry's overall Customer Service score rated by its users and customers.
About Burberry's Customer Service
Website
http://burberry.com
Phone Number
44 20 3367 3000
Quick Insights into Burberry Customer Service
Burberry's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Architecture and Planning industry.
Sign Up to unlock insights into how customers have ranked Burberry's Customer Service score.
Ranked Burberry Customer Service the Highest
Ranked Burberry Customer Service the Lowest
Burberry Customer Service Score by Gender
Male customers rated Burberry's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Burberry.
Male
4.1/5
Female
3.9/5
Burberry Customer Service Score by Ethnicity
Burberry's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Burberry.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.9 | Other | 3.9 |
Burberry Customer Service Score by Age
Burberry's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Burberry.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.6 | 36-40 | 3.6 |
46-50 3.4 | 46-50 | 3.4 |
51-55 5 | 51-55 | 5 |
66+ 3.8 | 66+ | 3.8 |
Burberry Customer Service Score by Usage
Burberry's Customer Service score was rated the highest by customers who have used Burberry's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Burberry Customer Service Score by Industry
Burberry's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Burberry Customer Service vs. Competitors
Compared to its competitors, Burberry's Customer Service score is rated right above Gucci, and is preceded by LVMH.
Unlock Burberry Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Burberry Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Burberry's Customer Service score is rated right above Nike, and is preceded by Uniqlo.
Unlock Burberry Customer Service vs. Companies in Fashion and Beauty Data
VS
Sign Up for Brand Profile PRO to get the full Burberry Customer Service vs. Companies in Fashion and Beauty data and gain insights into your customers today.
Burberry as an Employer
3.0/5
Burberry has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Burberry scored a 33 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Burberry would recommend the brand to a friend. ENPS measures how likely Burberry employees would recommend working at Burberry to a friend.
Net Promoter Score
33
NPS Score
| 54% | Promoters |
|---|---|
| 25% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
Global Ranking Snapshot
Burberry is ranked #359 in the Global Top 100 Brands. It ranks just behind Mozilla and just ahead of Berkshire Hathaway.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
357 |  | Nokia |  | Rajeev Suri | Tech |
358 |  | Mozilla |  | Mitchell Baker | Tech |
359 | | Burberry | | Marco Gobbetti | Fashion and Beauty |
360 |  | Berkshire Hathaway |  | Warren Buffett | Banking and Financial Services |
361 |  | TOMS Shoes |  | Magnus Wedhammar | Fashion and Beauty |
362 | | Armani |  | Giorgio Armani | Fashion and Beauty |
363 |  | Concentrix |  | Chris Caldwell | Business and Consumer Services |
Fashion and Beauty Ranking Snapshot
Burberry is ranked #42 in the Fashion and Beauty Industry. It ranks just behind Urban Outfitters and just ahead of TOMS Shoes.
| RANK | COMPANY | Location | |
|---|---|---|---|
40 |  | Poshmark | Redwood City, CA |
41 |  | Urban Outfitters | |
42 | | Burberry | |
43 | | TOMS Shoes | Los Angeles, CA |
44 | | Armani | New York City, NY |
45 |  | GUESS | Los Angeles, CA |
46 |  | Marc Jacobs | New York City, NY |
