5
NPS
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Kering
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About Kering's Brand
Producer of apparel. The company designs, manufactures and markets apparel across the luxury, sport and lifestyle segments. Among its major competitors, Kering is ranked in 5th place for NPS while Yves Saint Laurent is 1st, and LVMH is 2nd.
Brand at a Glance
63%
Customer Loyalty
4/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Kering Ranking
- #4 / 4 of its competitors
Kering NPS
Kering's Net Promoter Score (NPS) is a 5 with 44% Promoters, 17% Passives, and 39% Detractors. Net Promoter Score tracks whether Kering's customers would recommend using the product based on a scale of -100 to 100.
Kering Overall NPS
| 44% | Promoters |
|---|---|
| 17% | Passives |
| 39% | Detractors |
Kering NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -8 | Feb 2024 | -8 |
Mar 2024 -5 | Mar 2024 | -5 |
Apr 2024 -7 | Apr 2024 | -7 |
May 2024 -4 | May 2024 | -4 |
Jul 2024 -1 | Jul 2024 | -1 |
Aug 2024 0 | Aug 2024 | 0 |
Nov 2024 3 | Nov 2024 | 3 |
Dec 2024 5 | Dec 2024 | 5 |
Jan 2025 8 | Jan 2025 | 8 |
May 2025 9 | May 2025 | 9 |
Aug 2025 13 | Aug 2025 | 13 |
Oct 2025 4 | Oct 2025 | 4 |
How Other Brands Compare
Kering is ranked #4 for NPS among its competitors. LVMH and Gucci come in first and second, with Michael Kors coming in at third.
Kering |  Gucci |  LVMH |  Michael Kors | |
| Global Ranking | #- | #52 | #76 | #- |
| NPS | 5 | 31 | 39 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $341.97B | $1.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kering NPS by Gender
Female customers rated Kering's NPS 84 points higher than Male customers.
Male
-51
Kering's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
33
Kering's NPS was rated 33 by Female customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Kering NPS by Ethnicity
Kering's NPS was rated -34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Kering NPS by Age
Kering's NPS was rated 0 points by customers ages 18-25 on Comparably.
Kering NPS by Usage
Kering's NPS was rated the highest by customers who have used Kering's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Kering NPS vs. Competitors
Compared to its competitors, Kering's NPS is rated right below Michael Kors.
| COMPANY | NPS Score | |
|---|---|---|
 | Yves Saint Laurent | 100 |
| LVMH | 39 |
| Gucci | 31 |
| Michael Kors | 23 |
| Kering | 5 |
Kering Customer Reviews
Out of the 2 Kering customer reviews 2 were positive and 0 were constructive. Kering customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Kering Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Kering users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kering Customer Loyalty Score by Gender
Female customers rated Kering's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Kering Customer Loyalty Score by Ethnicity
Kering's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Kering Customer Loyalty Score by Age
Kering's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Kering Customer Loyalty Score by Usage
Kering's Customer Loyalty score was rated the highest by customers who have used Kering's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Kering Customer Loyalty vs. Competitors
Compared to its competitors, Kering's Customer Loyalty score is rated right below LVMH.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Yves Saint Laurent | 85% |
| Michael Kors | 80% |
| Gucci | 76% |
| LVMH | 75% |
| Kering | 63% |
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Kering Product Quality
4/5
Kering has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Kering Product Information
Kering’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.kering.com
- Company Size
- 10,000+ Employees
Quick Insights into Kering Product Quality
Kering's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Kering Product Quality the Highest
Ranked Kering Product Quality the Lowest
Kering Product Quality Score by Gender
Female customers rated Kering's Product Quality score 1.3 stars higher than Male customers.
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Male
3.7/5
Female
5/5
Kering Product Quality Score by Ethnicity
Kering's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Kering Product Quality Score by Age
Kering's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Kering Product Quality Score by Usage
Kering's Product Quality score was rated the highest by customers who have used Kering's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Kering Product Quality vs. Competitors
Compared to its competitors, Kering's Product Quality score is rated right above Michael Kors, and is preceded by Yves Saint Laurent.
| COMPANY | Product Quality Score | |
|---|---|---|
| LVMH | 4.3/5 |
| Gucci | 4.2/5 |
| Yves Saint Laurent | 4.1/5 |
| Kering | 4/5 |
| Michael Kors | 3.8/5 |
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Kering Pricing
Kering ROI & Value For Money
3.3/5
Kering has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Kering ROI
Kering's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Kering ROI the Highest
Ranked Kering ROI the Lowest
Kering ROI Score by Gender
Female customers rated Kering's ROI score 1.5 stars higher than Male customers.
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Male
2.6/5
Female
4.1/5
Kering ROI Score by Ethnicity
Kering's ROI score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Kering ROI Score by Age
Kering's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Kering ROI Score by Usage
Kering's ROI score was rated 3.1 stars by customers who have used Kering's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Kering Pricing vs. Competitors
Compared to its competitors, Kering's ROI score is rated right below Michael Kors.
| COMPANY | Pricing Score | |
|---|---|---|
| LVMH | 3.9/5 |
| Yves Saint Laurent | 3.9/5 |
| Gucci | 3.8/5 |
| Michael Kors | 3.7/5 |
| Kering | 3.3/5 |
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Kering Customer Satisfaction (CSAT)
Kering Customer Satisfaction (CSAT) Score
77 / 100
Kering has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
39%
Satisfied
38%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kering Customer Satisfaction
Kering's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Kering Customer Satisfaction the Highest
Ranked Kering Customer Satisfaction the Lowest
Kering Customer Satisfaction Score by Gender
Kering's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Kering Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Kering's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Kering Customer Satisfaction Score by Age
Kering's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Kering Customer Satisfaction Score by Usage
Kering's Customer Satisfaction score was rated 100 points by customers who have used Kering's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Kering Customer Satisfaction vs. Competitors
Compared to its competitors, Kering's Customer Satisfaction score is rated right above Michael Kors, and is preceded by Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Yves Saint Laurent | 100% |
| LVMH | 84% |
| Gucci | 79% |
| Kering | 77% |
| Michael Kors | 73% |
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Kering Customer Service
3.6/5
Kering has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Kering's Customer Service
Address
, Paris, 75007
Website
www.kering.com
Phone Number
7
Quick Insights into Kering Customer Service
Kering's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Kering Customer Service the Highest
Ranked Kering Customer Service the Lowest
Kering Customer Service Score by Gender
Female customers rated Kering's Customer Service score 1.5 stars higher than Male customers.
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Male
3.1/5
Female
4.6/5
Kering Customer Service Score by Ethnicity
Kering's Customer Service score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Kering Customer Service Score by Age
Kering's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Kering Customer Service Score by Usage
Kering's Customer Service score was rated the highest by customers who have used Kering's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Kering Customer Service vs. Competitors
Compared to its competitors, Kering's Customer Service score is rated right below Michael Kors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Yves Saint Laurent | 4.1/5 |
| LVMH | 4.1/5 |
| Gucci | 4/5 |
| Michael Kors | 3.7/5 |
| Kering | 3.6/5 |
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Kering as an Employer
Consumer vs. Employees
Kering scored a 5 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Kering would recommend the brand to a friend. ENPS measures how likely Kering employees would recommend working at Kering to a friend.
Net Promoter Score
5
NPS Score
| 44% | Promoters |
|---|---|
| 17% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
