100
NPS
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Yves Saint Laurent
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About Yves Saint Laurent's Brand
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Yves Saint Laurent NPS
Yves Saint Laurent's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Yves Saint Laurent's customers would recommend using the product based on a scale of -100 to 100.
Yves Saint Laurent Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Yves Saint Laurent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yves Saint Laurent Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Yves Saint Laurent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yves Saint Laurent Product Quality
4.1/5
Yves Saint Laurent has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Yves Saint Laurent Product Information
Yves Saint Laurent’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.ysl.com
- Company Size
- 201-500 Employees
Yves Saint Laurent Pricing
Yves Saint Laurent ROI & Value For Money
3.9/5
Yves Saint Laurent has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Yves Saint Laurent Customer Satisfaction (CSAT)
Yves Saint Laurent Customer Satisfaction (CSAT) Score
100 / 100
Yves Saint Laurent has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yves Saint Laurent Customer Service
4.1/5
Yves Saint Laurent has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Yves Saint Laurent's Customer Service
Address
France
Website
http://www.ysl.com
Consumer vs. Employees
Yves Saint Laurent scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Yves Saint Laurent would recommend the brand to a friend. ENPS measures how likely Yves Saint Laurent employees would recommend working at Yves Saint Laurent to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
