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CHANEL is

Ranked

#28

Global Top 100 Brands

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CHANEL

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CHANEL

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CHANEL is ranked #20 in Top Brands for Millennials
Awards & Recognition

About CHANEL's Brand

CHANEL is provider of latest in fashion & accessories, eyewear, fragrance & beauty, fine jewelry & watches. CHANEL’s brand is ranked #28 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of CHANEL. When compared to other organizations within the Fashion and Beauty industry, CHANEL is ranked #5. Among its major competitors, CHANEL is ranked in 2nd place for NPS while Prada is 1st, and LVMH is 3rd.

Brand at a Glance

79%

Customer Loyalty

4.2/5

Product Quality

3.9/5

Pricing

4.1/5

Customer Service

CHANEL Ranking

CHANEL NPS

CHANEL's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether CHANEL's customers would recommend using the product based on a scale of -100 to 100.

CHANEL Overall NPS

NPS

61%	Promoters
17%	Passives
22%	Detractors

CHANEL NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2025 38	Jun 2025	38
Jul 2025 38	Jul 2025	38
Aug 2025 38	Aug 2025	38
Sep 2025 38	Sep 2025	38
Oct 2025 38	Oct 2025	38
Nov 2025 37	Nov 2025	37
Dec 2025 37	Dec 2025	37
Jan 2026 37	Jan 2026	37
Feb 2026 39	Feb 2026	39
Mar 2026 39	Mar 2026	39
Apr 2026 37	Apr 2026	37
May 2026 37	May 2026	37

How Other Brands Compare

CHANEL is ranked first for NPS among its competitors. LVMH and Burberry come in second and third, with Gucci coming in at #4.

	CHANEL	Gucci	LVMH	Burberry
Global Ranking	#28	#52	#76	#359
NPS	39	31	38	33
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	-	$341.97B	$10.74B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CHANEL NPS by Gender

Female customers rated CHANEL's NPS 4 points higher than Male customers.

Male

CHANEL's NPS was rated 37 by Male customers on Comparably.

62%

Promoters

13%

Passives

25%

Detractors

Female

CHANEL's NPS was rated 41 by Female customers on Comparably.

62%

Promoters

17%

Passives

21%

Detractors

CHANEL NPS by Ethnicity

CHANEL's NPS was rated the highest by Native American customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 42	Caucasian	42
Hispanic or Latino 53	Hispanic or Latino	53
African American/Black 25	African American/Black	25
Asian or Pacific Islander 27	Asian or Pacific Islander	27
Native American 100	Native American	100
Other 42	Other	42

CHANEL NPS by Age

CHANEL's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

65%

20%

15%

26-30

63%

14%

23%

31-35

59%

16%

25%

36-40

60%

17%

23%

41-45

48%

31%

21%

46-50

53%

41%

51-55

72%

20%

56-60

58%

37%

61-65

50%

66+

63%

31%

CHANEL NPS by Usage

CHANEL's NPS was rated the highest by customers who have used CHANEL's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 35	Less than 1 Year	35
1 to 2 Years 44	1 to 2 Years	44
2 to 5 Years 43	2 to 5 Years	43
5 to 10 Years 27	5 to 10 Years	27
Over 10 Years 44	Over 10 Years	44

CHANEL NPS vs. Competitors

Compared to its competitors, CHANEL's NPS is rated right above LVMH, and is preceded by Prada.

COMPANY		NPS Score
	Prada	40
	CHANEL	39
	LVMH	38
	Burberry	33
	Gucci	31
	Harry Winston	28
	L'Oréal USA	7
	Adore Cosmetics	-100

CHANEL NPS vs Companies in Fashion and Beauty

In the Fashion and Beauty industry, CHANEL's NPS is rated right above Glossier, and is preceded by Uniqlo.

COMPANY		NPS Score
	Nike	48
	Vans	47
	American Eagle Outfitters	44
	Uniqlo	40
	CHANEL	39
	Glossier	38
	Crocs	35
	Gucci	31

CHANEL Customer Reviews

Out of the 123 CHANEL customer reviews 99 were positive and 24 were constructive. CHANEL customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

CHANEL Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of CHANEL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

CHANEL Customer Loyalty Score by Gender

Male customers rated CHANEL's Customer Loyalty score 1% higher than Female customers.

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Male

81%

Yes

Female

80%

Yes

CHANEL Customer Loyalty Score by Ethnicity

CHANEL's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

CHANEL Customer Loyalty Score by Age

CHANEL's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CHANEL.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 79%	26-30	79%
31-35 80%	31-35	80%
36-40 78%	36-40	78%
41-45 73%	41-45	73%
46-50 83%	46-50	83%
51-55 89%	51-55	89%
56-60 100%	56-60	100%
61-65 68%	61-65	68%
66+ 83%	66+	83%

CHANEL Customer Loyalty Score by Usage

CHANEL's Customer Loyalty score was rated the highest by customers who have used CHANEL's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	62%
1 to 2 Years	80%
2 to 5 Years	85%
5 to 10 Years	84%
Over 10 Years	88%

CHANEL Customer Loyalty Score by Industry

CHANEL's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by International Trade and Development industry customers.

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Tech	82%
Accounting	83%
Aerospace and Aviation	59%
Fashion and Beauty	81%
Architecture and Planning	84%
Arts and Entertainment	87%
Banking and Financial Services	65%
Biotech and Pharmaceuticals	85%
Business and Consumer Services	81%
Business Supplies and Equipment	100%
Consulting	100%
Consumer Goods	84%
Consumer Services	64%
Education	80%
Government and Public Policy	55%
Healthcare, Hospitals and Medicine	100%
Hospitality	70%
Insurance	100%
International Affairs	100%
International Trade and Development	33%
Legal	79%
Logistics and Supply Chain	40%
Luxury Goods and Jewelry	90%
Marketing, Advertising and Research	64%
Media and Entertainment	46%
Professional Services	85%
Public Relations and Communications	100%
Real Estate	100%
Retail	85%

CHANEL Customer Loyalty vs. Competitors

Compared to its competitors, CHANEL's Customer Loyalty score is rated right above Gucci, and is preceded by L'Oréal USA.

COMPANY		Customer Loyalty Score
	L'Oréal USA	86%
	CHANEL	79%
	Gucci	76%
	Prada	75%
	LVMH	75%
	Burberry	75%
	Harry Winston	63%
	Adore Cosmetics	10%

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Customer Loyalty for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, CHANEL's Customer Loyalty score is rated right above Crocs, and is preceded by Uniqlo.

COMPANY		Customer Loyalty Score
	American Eagle Outfitters	87%
	Vans	85%
	Nike	83%
	Uniqlo	81%
	CHANEL	79%
	Crocs	79%
	Glossier	77%
	Gucci	76%

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CHANEL Product Quality

4.2/5

CHANEL has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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CHANEL Product Information

CHANEL’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated CHANEL's product the highest. Reviewers from the Consumer Services industry rated CHANEL the lowest at 4.6.

Website: http://chanel.com

Company Size: 10,000+ Employees

Industry

Fashion and Beauty

Quick Insights into CHANEL Product Quality

CHANEL's Product Quality score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Media and Entertainment industry.

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Ranked CHANEL Product Quality the Highest

Business Supplies and Equipment	5
18-25	4.5
2 to 5 Years	4.4

Ranked CHANEL Product Quality the Lowest

Native American	3.5
66+	3.2
Media and Entertainment	3.1

CHANEL Product Quality Score by Gender

CHANEL's Product Quality score was rated 4.2 by both Female and Male customers on Comparably.

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Male

4.2/5

Female

4.2/5

CHANEL Product Quality Score by Ethnicity

CHANEL's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 3.5	Native American	3.5
Other 4.3	Other	4.3

CHANEL Product Quality Score by Age

CHANEL's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.2	26-30	4.2
31-35 4.2	31-35	4.2
36-40 4.1	36-40	4.1
41-45 3.8	41-45	3.8
46-50 3.8	46-50	3.8
51-55 4.1	51-55	4.1
56-60 4.1	56-60	4.1
61-65 3.2	61-65	3.2
66+ 3.2	66+	3.2

CHANEL Product Quality Score by Usage

CHANEL's Product Quality score was rated the highest by customers who have used CHANEL's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	4.3
2 to 5 Years	4.4
5 to 10 Years	4
Over 10 Years	3.9

CHANEL Product Quality Score by Industry

CHANEL's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Media and Entertainment industry customers.

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Tech	4
Accounting	4.2
Aerospace and Aviation	3.3
Fashion and Beauty	4.5
Architecture and Planning	4.2
Arts and Entertainment	4.2
Banking and Financial Services	3.8
Biotech and Pharmaceuticals	3.9
Business and Consumer Services	4.4
Business Supplies and Equipment	5
Consulting	3.4
Consumer Goods	3.9
Consumer Services	4.6
Education	4
Government and Public Policy	4.4
Healthcare, Hospitals and Medicine	4.1
Hospitality	4.4
Insurance	5
International Affairs	5
International Trade and Development	4.7
Legal	4.2
Logistics and Supply Chain	5
Luxury Goods and Jewelry	4.4
Marketing, Advertising and Research	4.7
Media and Entertainment	3.1
Professional Services	4.2
Public Relations and Communications	4.6
Real Estate	5
Retail	4.3

CHANEL Product Quality vs. Competitors

Compared to its competitors, CHANEL's Product Quality score is rated right above Burberry, and is preceded by LVMH.

COMPANY		Product Quality Score
	Prada	4.3/5
	LVMH	4.3/5
	CHANEL	4.2/5
	Burberry	4.2/5
	Gucci	4.2/5
	L'Oréal USA	4.1/5
	Harry Winston	3.6/5
	Adore Cosmetics	2.5/5

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Product Quality for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, CHANEL's Product Quality score is rated right above American Eagle Outfitters, and is preceded by Glossier.

COMPANY		Product Quality Score
	Uniqlo	4.3/5
	Nike	4.3/5
	Vans	4.3/5
	Glossier	4.3/5
	CHANEL	4.2/5
	American Eagle Outfitters	4.2/5
	Gucci	4.2/5
	Crocs	4.1/5

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CHANEL Pricing

CHANEL ROI & Value For Money

3.9/5

CHANEL has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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CHANEL Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business Supplies and Equipment industry. The users from the Media and Entertainment industry think that they had the lowest ROI from CHANEL.

Quick Insights into CHANEL ROI

CHANEL's ROI score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Media and Entertainment industry.

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Ranked CHANEL ROI the Highest

Business Supplies and Equipment	4.8
Hispanic or Latino	4.2
1 to 2 Years	4

Ranked CHANEL ROI the Lowest

Native American	3.7
61-65	3.2
Media and Entertainment	2.9

CHANEL ROI Score by Gender

Male customers rated CHANEL's ROI score 0.2 stars higher than Female customers.

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Male

4/5

Female

3.8/5

CHANEL ROI Score by Ethnicity

CHANEL's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 3.7	Native American	3.7
Other 4	Other	4

CHANEL ROI Score by Age

CHANEL's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4	18-25	4
26-30 4	26-30	4
31-35 3.8	31-35	3.8
36-40 3.8	36-40	3.8
41-45 3.6	41-45	3.6
46-50 3.6	46-50	3.6
51-55 3.8	51-55	3.8
56-60 3.8	56-60	3.8
61-65 3.2	61-65	3.2
66+ 3.6	66+	3.6

CHANEL ROI Score by Usage

CHANEL's ROI score was rated the highest by customers who have used CHANEL's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4
2 to 5 Years	3.9
5 to 10 Years	3.7
Over 10 Years	3.8

CHANEL ROI Score by Industry

CHANEL's ROI score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Media and Entertainment industry customers.

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Tech	3.9
Accounting	3.8
Aerospace and Aviation	3.7
Fashion and Beauty	4
Architecture and Planning	3.7
Arts and Entertainment	3.9
Banking and Financial Services	3.4
Biotech and Pharmaceuticals	3.1
Business and Consumer Services	4.1
Business Supplies and Equipment	4.8
Consulting	3.5
Consumer Goods	3.7
Consumer Services	3.9
Education	3.6
Government and Public Policy	3.4
Healthcare, Hospitals and Medicine	4
Hospitality	4.1
Insurance	4.1
International Affairs	4.2
International Trade and Development	3.9
Legal	3.4
Logistics and Supply Chain	4.6
Luxury Goods and Jewelry	3.9
Marketing, Advertising and Research	4.2
Media and Entertainment	2.9
Professional Services	3.3
Public Relations and Communications	4.6
Real Estate	4.7
Retail	4.3

CHANEL Pricing vs. Competitors

Compared to its competitors, CHANEL's ROI score is rated right above LVMH, and is preceded by Prada.

COMPANY		Pricing Score
	Prada	4/5
	CHANEL	3.9/5
	LVMH	3.9/5
	Burberry	3.9/5
	Gucci	3.8/5
	L'Oréal USA	3.7/5
	Harry Winston	3.3/5
	Adore Cosmetics	1.5/5

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ROI for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, CHANEL's ROI score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Pricing Score
	Vans	4/5
	Uniqlo	4/5
	CHANEL	3.9/5
	Nike	3.9/5
	Glossier	3.9/5
	American Eagle Outfitters	3.8/5
	Gucci	3.8/5
	Crocs	3.7/5

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CHANEL Customer Satisfaction (CSAT)

CHANEL Customer Satisfaction (CSAT) Score

80 / 100

CHANEL has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied	49%
Satisfied	31%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	2%
Very Dissatisfied	8%

Very Satisfied

49%

Satisfied

31%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into CHANEL Customer Satisfaction

CHANEL's Customer Satisfaction score was rated highest by customers from the International Affairs industry, and rated lowest by customers from the Media and Entertainment industry.

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Ranked CHANEL Customer Satisfaction the Highest

International Affairs	100%
18-25	89%
Hispanic or Latino	89%

Ranked CHANEL Customer Satisfaction the Lowest

5 to 10 Years	67%
56-60	50%
Media and Entertainment	33%

CHANEL Customer Satisfaction Score by Gender

CHANEL's Customer Satisfaction score was rated 78 by both Female and Male customers on Comparably.

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78 / 100

Male

	Very Satisfied	56%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	2%
	Very Dissatisfied	11%

78 / 100

Female

	Very Satisfied	47%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	2%
	Very Dissatisfied	10%

CHANEL Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

CHANEL's Customer Satisfaction (CSAT) score was rated 76% according to Caucasian users and customers.

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76 / 100

Very Satisfied	56%
Satisfied	20%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	6%
Very Dissatisfied	13%

Very Satisfied

56%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

CSAT according to Hispanic or Latino

CHANEL's Customer Satisfaction (CSAT) score was rated 89% according to Hispanic or Latino users and customers.

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89 / 100

Very Satisfied	50%
Satisfied	39%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	0%
Very Dissatisfied	7%

Very Satisfied

50%

Satisfied

39%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

CHANEL's Customer Satisfaction (CSAT) score was rated 84% according to African American/Black users and customers.

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84 / 100

Very Satisfied	60%
Satisfied	24%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	5%

Very Satisfied

60%

Satisfied

24%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

CHANEL's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.

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76 / 100

Very Satisfied	37%
Satisfied	39%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

37%

Satisfied

39%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

12%

CSAT according to Native American

CHANEL's Customer Satisfaction (CSAT) score was rated 80% according to Native American users and customers.

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80 / 100

Very Satisfied	20%
Satisfied	60%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	0%

Very Satisfied

20%

Satisfied

60%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

CSAT according to Other

CHANEL's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

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80 / 100

Very Satisfied	54%
Satisfied	26%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	1%
Very Dissatisfied	7%

Very Satisfied

54%

Satisfied

26%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

CHANEL Customer Satisfaction Score by Age

CHANEL's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

89%

26-30

83%

31-35

71%

36-40

66%

41-45

75%

46-50

71%

51-55

69%

56-60

50%

61-65

70%

66+

64%

CHANEL Customer Satisfaction Score by Usage

CHANEL's Customer Satisfaction score was rated the highest by customers who have used CHANEL's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	84
1 to 2 Years	84
2 to 5 Years	77
5 to 10 Years	67
Over 10 Years	75

CHANEL Customer Satisfaction Score by Industry

CHANEL's Customer Satisfaction score was rated the highest by International Affairs industry customers, and the lowest by Media and Entertainment industry customers.

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{
	"title": "CHANEL Customer Satisfaction Score by Industry",
	"text": "CHANEL's Customer Satisfaction score was rated the highest by International Affairs industry customers, and the lowest by Media and Entertainment industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "CHANEL's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "CHANEL's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 56,
			"stars": 0,
			"csatScore": 56,
			"text": "CHANEL's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 56
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 81,
			"stars": 0,
			"csatScore": 81,
			"text": "CHANEL's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 81
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 93,
			"stars": 0,
			"csatScore": 93,
			"text": "CHANEL's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 93
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 81,
			"stars": 0,
			"csatScore": 81,
			"text": "CHANEL's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 81
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 69,
			"stars": 0,
			"csatScore": 69,
			"text": "CHANEL's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 69
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "CHANEL's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "CHANEL's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 87,
			"stars": 0,
			"csatScore": 87,
			"text": "CHANEL's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 87
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "CHANEL's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "CHANEL's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "CHANEL's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 87,
			"stars": 0,
			"csatScore": 87,
			"text": "CHANEL's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 87
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "CHANEL's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "International Affairs",
			"groupId": 527,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "CHANEL's Customer Satisfaction score is  rated by International Affairs customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "International Trade and Development",
			"groupId": 528,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "CHANEL's Customer Satisfaction score is  rated by International Trade and Development customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 70,
			"stars": 0,
			"csatScore": 70,
			"text": "CHANEL's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 70
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "CHANEL's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 93,
			"stars": 0,
			"csatScore": 93,
			"text": "CHANEL's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 93
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "CHANEL's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "CHANEL's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "CHANEL's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "CHANEL's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "CHANEL's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	72
Accounting	78
Aerospace and Aviation	56
Fashion and Beauty	81
Architecture and Planning	93
Arts and Entertainment	81
Banking and Financial Services	69
Business and Consumer Services	86
Consulting	66
Consumer Goods	87
Consumer Services	50
Education	67
Government and Public Policy	75
Healthcare, Hospitals and Medicine	87
Hospitality	63
International Affairs	100
International Trade and Development	100
Legal	70
Logistics and Supply Chain	100
Marketing, Advertising and Research	93
Media and Entertainment	33
Professional Services	75
Public Relations and Communications	100
Real Estate	100
Retail	100

CHANEL Customer Satisfaction vs. Competitors

Compared to its competitors, CHANEL's Customer Satisfaction score is rated right above Gucci, and is preceded by Harry Winston.

COMPANY		Customer Satisfaction (CSAT) Score
	Prada	89%
	LVMH	84%
	L'Oréal USA	83%
	Burberry	82%
	Harry Winston	82%
	CHANEL	80%
	Gucci	79%
	Adore Cosmetics	0%

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Customer Satisfaction for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, CHANEL's Customer Satisfaction score is rated right above Glossier, and is preceded by American Eagle Outfitters.

COMPANY		Customer Satisfaction (CSAT) Score
	Uniqlo	88%
	Nike	86%
	Vans	85%
	American Eagle Outfitters	81%
	CHANEL	80%
	Glossier	79%
	Crocs	79%
	Gucci	79%

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CHANEL Customer Service

4.1/5

CHANEL has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About CHANEL's Customer Service

Address

United Kingdom

Website

http://chanel.com

Phone Number

33 1 46 43 40 00

CHANEL's Social Links

Quick Insights into CHANEL Customer Service

CHANEL's Customer Service score was rated highest by customers from the Real Estate industry, and rated lowest by customers ages 61-65.

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Ranked CHANEL Customer Service the Highest

Real Estate	4.9
Hispanic or Latino	4.3
18-25	4.2

Ranked CHANEL Customer Service the Lowest

Native American	3.6
Biotech and Pharmaceuticals	3.3
61-65	3

CHANEL Customer Service Score by Gender

Male customers rated CHANEL's Customer Service score 0.1 stars higher than Female customers.

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Male

4.1/5

Female

4/5

CHANEL Customer Service Score by Ethnicity

CHANEL's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4	African American/Black	4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.6	Native American	3.6
Other 4.1	Other	4.1

CHANEL Customer Service Score by Age

CHANEL's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.2	18-25	4.2
26-30 3.9	26-30	3.9
31-35 4	31-35	4
36-40 4	36-40	4
41-45 3.7	41-45	3.7
46-50 3.5	46-50	3.5
51-55 4	51-55	4
56-60 3.9	56-60	3.9
61-65 3	61-65	3
66+ 3.8	66+	3.8

CHANEL Customer Service Score by Usage

CHANEL's Customer Service score was rated the highest by customers who have used CHANEL's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.1
2 to 5 Years	4.1
5 to 10 Years	3.8
Over 10 Years	3.8

CHANEL Customer Service Score by Industry

CHANEL's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	4
Accounting	4
Aerospace and Aviation	3.6
Fashion and Beauty	4.1
Architecture and Planning	3.9
Arts and Entertainment	4.1
Banking and Financial Services	3.8
Biotech and Pharmaceuticals	3.3
Business and Consumer Services	4.3
Business Supplies and Equipment	4.8
Consulting	3.5
Consumer Goods	3.8
Consumer Services	4.2
Education	3.6
Government and Public Policy	3.7
Healthcare, Hospitals and Medicine	4
Hospitality	3.8
Insurance	4.3
International Affairs	4.6
International Trade and Development	4.2
Legal	3.7
Logistics and Supply Chain	4
Luxury Goods and Jewelry	4.1
Marketing, Advertising and Research	4.3
Media and Entertainment	3.4
Professional Services	4
Public Relations and Communications	4.7
Real Estate	4.9
Retail	4.4

CHANEL Customer Service vs. Competitors

Compared to its competitors, CHANEL's Customer Service score is rated right above LVMH, and is preceded by Prada.

COMPANY		Customer Service Score
	Prada	4.1/5
	CHANEL	4.1/5
	LVMH	4.1/5
	Burberry	4.1/5
	Gucci	4/5
	L'Oréal USA	3.9/5
	Harry Winston	3.3/5
	Adore Cosmetics	1.5/5

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Customer Service for Other Fashion and Beauty Brands

In the Fashion and Beauty industry, CHANEL's Customer Service score is rated right above Nike, and is preceded by Uniqlo.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Uniqlo	4.1/5
	CHANEL	4.1/5
	Nike	4.1/5
	Vans	4.1/5
	American Eagle Outfitters	4/5
	Gucci	4/5
	Crocs	3.9/5

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CHANEL as an Employer

4.2/5

CHANEL has a 4.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of CHANEL

Alain Wertheimer

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CHANEL scored a 39 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of CHANEL would recommend the brand to a friend. ENPS measures how likely CHANEL employees would recommend working at CHANEL to a friend.

Net Promoter Score

NPS Score

61%	Promoters
17%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
20%	Passive
30%	Detractors

Global Ranking Snapshot

CHANEL is ranked #28 in the Global Top 100 Brands. It ranks just behind Rockstar Games and just ahead of LinkedIn.

RANK			INDUSTRY
26	Glossier	Emily Weiss	Fashion and Beauty
27	Rockstar Games	Strauss Zelnick	Media and Entertainment
28	CHANEL	Alain Wertheimer	Fashion and Beauty
29	LinkedIn	Ryan Roslansky	Tech
30	Uniqlo	Tadashi Yanai	Fashion and Beauty
31	PlayStation	Jim Ryan	Media and Entertainment
32	Tesla	Elon Musk	Automotive and Transportation

Fashion and Beauty Ranking Snapshot

CHANEL is ranked #5 in the Fashion and Beauty Industry. It ranks just behind Glossier and just ahead of Uniqlo.

RANK		Location
3	American Eagle Outfitters	Pittsburgh, PA
4	Glossier	New York City, NY
5	CHANEL	New York
6	Uniqlo	New York City, NY
7	Crocs	Broomfield, CO
8	Gucci	Florence
9	Tiffany & Co	New York City, NY

CHANEL is ranked #20 in Top Brands for MillennialsAwards & Recognition

Awards & Recognition

About CHANEL's Brand

Brand at a Glance

CHANEL Ranking

CHANEL NPS

CHANEL Overall NPS

CHANEL NPS Trend

How Other Brands Compare

What is NPS

CHANEL NPS by Gender

Male

Female

CHANEL NPS by Ethnicity

CHANEL NPS by Age

CHANEL NPS by Usage

CHANEL NPS vs. Competitors

CHANEL NPS vs Companies in Fashion and Beauty

CHANEL Customer Reviews

CHANEL Customer Loyalty

CHANEL Customer Loyalty Score by Gender

CHANEL Customer Loyalty Score by Ethnicity

CHANEL Customer Loyalty Score by Age

CHANEL Customer Loyalty Score by Usage

CHANEL Customer Loyalty Score by Industry

CHANEL Customer Loyalty vs. Competitors

Unlock CHANEL Customer Loyalty vs. Competitors Data

Customer Loyalty for Other Fashion and Beauty Brands

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CHANEL Product Quality

CHANEL Product Information

Industry

Quick Insights into CHANEL Product Quality

Ranked CHANEL Product Quality the Highest

Ranked CHANEL Product Quality the Lowest

CHANEL Product Quality Score by Gender

Male

Female

CHANEL Product Quality Score by Ethnicity

CHANEL Product Quality Score by Age

CHANEL Product Quality Score by Usage

CHANEL Product Quality Score by Industry

CHANEL Product Quality vs. Competitors

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Product Quality for Other Fashion and Beauty Brands

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CHANEL Pricing

CHANEL ROI & Value For Money

CHANEL Pricing Plans

Quick Insights into CHANEL ROI

Ranked CHANEL ROI the Highest

Ranked CHANEL ROI the Lowest

CHANEL ROI Score by Gender

Male

Female

CHANEL ROI Score by Ethnicity

CHANEL ROI Score by Age

CHANEL ROI Score by Usage

CHANEL ROI Score by Industry

CHANEL Pricing vs. Competitors

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ROI for Other Fashion and Beauty Brands

Unlock CHANEL ROI vs. Companies in Fashion and Beauty Data

CHANEL Customer Satisfaction (CSAT)

CHANEL Customer Satisfaction (CSAT) Score

What is Customer Satisfaction (CSAT) Score

Quick Insights into CHANEL Customer Satisfaction

Ranked CHANEL Customer Satisfaction the Highest

Ranked CHANEL Customer Satisfaction the Lowest

CHANEL Customer Satisfaction Score by Gender

CHANEL Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

CSAT according to Hispanic or Latino

CSAT according to African American/Black

CSAT according to Asian or Pacific Islander

CSAT according to Native American

CSAT according to Other

CHANEL Customer Satisfaction Score by Age

CHANEL Customer Satisfaction Score by Usage

CHANEL Customer Satisfaction Score by Industry

CHANEL is ranked #20 in Top Brands for Millennials
Awards & Recognition