28
NPS
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Harry Winston
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About Harry Winston's Brand
Harry Winston is a luxury jewelry retailer. Among its major competitors, Harry Winston is ranked in 3rd place for NPS while CHANEL is 1st, and Tiffany & Co is 2nd.
Brand at a Glance
63%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Harry Winston Ranking
- #3 / 4 of its competitors
Harry Winston NPS
Harry Winston's Net Promoter Score (NPS) is a 28 with 58% Promoters, 12% Passives, and 30% Detractors. Net Promoter Score tracks whether Harry Winston's customers would recommend using the product based on a scale of -100 to 100.
Harry Winston Overall NPS
| 58% | Promoters |
|---|---|
| 12% | Passives |
| 30% | Detractors |
Harry Winston NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -1 | May 2023 | -1 |
Jul 2023 4 | Jul 2023 | 4 |
Sep 2023 12 | Sep 2023 | 12 |
Nov 2023 16 | Nov 2023 | 16 |
Jan 2024 17 | Jan 2024 | 17 |
Apr 2024 21 | Apr 2024 | 21 |
Aug 2024 16 | Aug 2024 | 16 |
Nov 2024 20 | Nov 2024 | 20 |
Jan 2025 21 | Jan 2025 | 21 |
Jun 2025 25 | Jun 2025 | 25 |
Jul 2025 27 | Jul 2025 | 27 |
How Other Brands Compare
Harry Winston is ranked third for NPS among its competitors. CHANEL and Tiffany & Co come in first and second, with Chow Tai Fook coming in at #4.
Harry Winston |  CHANEL |  Tiffany & Co |  Chow Tai Fook | |
| Global Ranking | #- | #28 | #54 | #- |
| NPS | 28 | 39 | 31 | 0 |
| Valuation Updated every 24 hours for public companies | - | - | $15.96B | $12.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harry Winston NPS by Gender
Male customers rated Harry Winston's NPS 34 points higher than Female customers.
Male
34
Harry Winston's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
0
Harry Winston's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Harry Winston NPS by Ethnicity
Harry Winston's NPS was rated -34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Harry Winston NPS by Usage
Harry Winston's NPS was rated -34 points by customers who have used Harry Winston's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Harry Winston NPS vs. Competitors
Compared to its competitors, Harry Winston's NPS is rated right above Chow Tai Fook, and is preceded by Tiffany & Co.
| COMPANY | NPS Score | |
|---|---|---|
| CHANEL | 39 |
| Tiffany & Co | 31 |
| Harry Winston | 28 |
| Chow Tai Fook | 0 |
 | Jewelry Exchange | N/A |
 | Signet Jewelers | -23 |
Harry Winston Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Harry Winston users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Harry Winston Customer Loyalty Score by Gender
Female customers rated Harry Winston's Customer Loyalty score 38% higher than Male customers.
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Male
40%
Yes
Female
78%
Yes
Harry Winston Customer Loyalty Score by Ethnicity
Harry Winston's Customer Loyalty score was rated 40% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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40
out of 100
Asian or Pacific Islander
Harry Winston Customer Loyalty Score by Usage
Harry Winston's Customer Loyalty score was rated 10% by customers who have used Harry Winston's products/services for Less than 1 Year.
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Harry Winston Customer Loyalty vs. Competitors
Compared to its competitors, Harry Winston's Customer Loyalty score is rated right above Signet Jewelers, and is preceded by Chow Tai Fook.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CHANEL | 79% |
| Tiffany & Co | 73% |
| Chow Tai Fook | 65% |
| Harry Winston | 63% |
| Signet Jewelers | 59% |
| Jewelry Exchange | N/A |
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Harry Winston Product Quality
3.6/5
Harry Winston has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Harry Winston Product Information
Harry Winston’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://harrywinston.com/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Goods
Quick Insights into Harry Winston Product Quality
Harry Winston's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Harry Winston Product Quality the Highest
Ranked Harry Winston Product Quality the Lowest
Harry Winston Product Quality Score by Gender
Male customers rated Harry Winston's Product Quality score 1.3 stars higher than Female customers.
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Male
4.3/5
Female
3/5
Harry Winston Product Quality Score by Ethnicity
Harry Winston's Product Quality score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Harry Winston Product Quality Score by Usage
Harry Winston's Product Quality score was rated 2 stars by customers who have used Harry Winston's products/services for Less than 1 Year.
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Harry Winston Product Quality vs. Competitors
Compared to its competitors, Harry Winston's Product Quality score is rated right above Signet Jewelers, and is preceded by Chow Tai Fook.
| COMPANY | Product Quality Score | |
|---|---|---|
| CHANEL | 4.2/5 |
| Tiffany & Co | 4/5 |
| Chow Tai Fook | 3.8/5 |
| Harry Winston | 3.6/5 |
| Signet Jewelers | 2.6/5 |
| Jewelry Exchange | N/A |
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Harry Winston Pricing
Harry Winston ROI & Value For Money
3.3/5
Harry Winston has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Harry Winston ROI
Harry Winston's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Harry Winston ROI the Highest
Ranked Harry Winston ROI the Lowest
Harry Winston ROI Score by Gender
Male customers rated Harry Winston's ROI score 1.5 stars higher than Female customers.
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Male
4.5/5
Female
3/5
Harry Winston ROI Score by Ethnicity
Harry Winston's ROI score was rated 2.3 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Harry Winston ROI Score by Usage
Harry Winston's ROI score was rated 1.8 stars by customers who have used Harry Winston's products/services for Less than 1 Year.
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Harry Winston Pricing vs. Competitors
Compared to its competitors, Harry Winston's ROI score is rated right above Signet Jewelers, and is preceded by Chow Tai Fook.
| COMPANY | Pricing Score | |
|---|---|---|
| CHANEL | 3.9/5 |
| Tiffany & Co | 3.7/5 |
| Chow Tai Fook | 3.5/5 |
| Harry Winston | 3.3/5 |
| Signet Jewelers | 2.7/5 |
| Jewelry Exchange | N/A |
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Harry Winston Customer Satisfaction (CSAT)
Harry Winston Customer Satisfaction (CSAT) Score
82 / 100
Harry Winston has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
41%
Satisfied
41%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Harry Winston Customer Satisfaction
Harry Winston's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Harry Winston Customer Satisfaction the Highest
Ranked Harry Winston Customer Satisfaction the Lowest
Harry Winston Customer Satisfaction Score by Gender
Male customers rated Harry Winston's Customer Satisfaction score 67 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
Harry Winston Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Harry Winston's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Harry Winston Customer Satisfaction vs. Competitors
Compared to its competitors, Harry Winston's Customer Satisfaction score is rated right above CHANEL.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Harry Winston | 82% |
| CHANEL | 80% |
| Tiffany & Co | 72% |
| Chow Tai Fook | 70% |
| Signet Jewelers | 42% |
| Jewelry Exchange | 0% |
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Harry Winston Customer Service
3.3/5
Harry Winston has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Harry Winston's Customer Service
Address
York, NY
Website
http://harrywinston.com/
Quick Insights into Harry Winston Customer Service
Harry Winston's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Harry Winston Customer Service the Highest
Ranked Harry Winston Customer Service the Lowest
Harry Winston Customer Service Score by Gender
Male customers rated Harry Winston's Customer Service score 1.9 stars higher than Female customers.
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Male
4.6/5
Female
2.7/5
Harry Winston Customer Service Score by Ethnicity
Harry Winston's Customer Service score was rated 1.8 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Harry Winston Customer Service Score by Usage
Harry Winston's Customer Service score was rated 2.1 stars by customers who have used Harry Winston's products/services for Less than 1 Year.
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Harry Winston Customer Service vs. Competitors
Compared to its competitors, Harry Winston's Customer Service score is rated right above Signet Jewelers, and is preceded by Chow Tai Fook.
| COMPANY | Customer Service Score | |
|---|---|---|
| CHANEL | 4.1/5 |
| Tiffany & Co | 3.8/5 |
| Chow Tai Fook | 3.5/5 |
| Harry Winston | 3.3/5 |
| Signet Jewelers | 2.8/5 |
| Jewelry Exchange | N/A |
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Harry Winston as an Employer
3.3/5
Harry Winston has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Harry Winston scored a 28 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Harry Winston would recommend the brand to a friend. ENPS measures how likely Harry Winston employees would recommend working at Harry Winston to a friend.
Net Promoter Score
28
NPS Score
| 58% | Promoters |
|---|---|
| 12% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
