12
NPS
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Honey
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About Honey's Brand
Honey is a Los Angeles based consumer software company that automates deal and product discovery.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Honey NPS
Honey's Net Promoter Score (NPS) is a 12 with 46% Promoters, 20% Passives, and 34% Detractors. Net Promoter Score tracks whether Honey's customers would recommend using the product based on a scale of -100 to 100.
Honey Overall NPS
| 46% | Promoters |
|---|---|
| 20% | Passives |
| 34% | Detractors |
Honey NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 17 | Nov 2022 | 17 |
Dec 2022 14 | Dec 2022 | 14 |
Jan 2023 15 | Jan 2023 | 15 |
Feb 2023 15 | Feb 2023 | 15 |
Mar 2023 15 | Mar 2023 | 15 |
Apr 2023 17 | Apr 2023 | 17 |
Jun 2023 16 | Jun 2023 | 16 |
Sep 2023 15 | Sep 2023 | 15 |
Nov 2023 13 | Nov 2023 | 13 |
Jul 2024 15 | Jul 2024 | 15 |
Dec 2024 13 | Dec 2024 | 13 |
Jan 2025 11 | Jan 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Honey NPS by Gender
Male customers rated Honey's NPS 79 points higher than Female customers.
Male
34
Honey's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-45
Honey's NPS was rated -45 by Female customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Honey NPS by Ethnicity
Honey's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Other 60 | Other | 60 |
Honey NPS by Age
Honey's NPS was rated 45 points by customers ages 18-25 on Comparably.
Honey NPS by Usage
Honey's NPS was rated the highest by customers who have used Honey's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 21 | 1 to 2 Years | 21 |
2 to 5 Years -28 | 2 to 5 Years | -28 |
Honey Customer Reviews
Out of the 3 Honey customer reviews 2 were positive and 1 was constructive. Honey customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Honey Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Honey users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Honey Customer Loyalty Score by Gender
Male customers rated Honey's Customer Loyalty score 25% higher than Female customers.
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Male
85%
Yes
Female
60%
Yes
Honey Customer Loyalty Score by Ethnicity
Honey's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Honey.
82
out of 100
Caucasian
100
out of 100
Other
Honey Customer Loyalty Score by Age
Honey's Customer Loyalty score was rated 80% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
Honey Customer Loyalty Score by Usage
Honey's Customer Loyalty score was rated the highest by customers who have used Honey's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Honey Customer Loyalty Score by Industry
Honey's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Honey Product Quality
3.7/5
Honey has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Honey Product Information
Honey serves markets in the United States, Europe, Canada, and United Kingdom. Honey supports Web devices and offers products for small, medium, and large sized businesses.
Honey’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Honey's product the highest.
- Website
- http://www.joinhoney.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Content
Ecommerce and Marketplaces
Enterprise
Languages Supported
English
Product Type
Project Collaboration Software
Enterprise Social Networking Software
Intranet Software
Knowledge Management Software
Social Networking Software
Idea Management Software
Quick Insights into Honey Product Quality
Honey's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Honey Product Quality the Highest
Ranked Honey Product Quality the Lowest
Honey Product Quality Score by Gender
Male customers rated Honey's Product Quality score 0.9 stars higher than Female customers.
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Male
3.7/5
Female
2.8/5
Honey Product Quality Score by Ethnicity
Honey's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Honey.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 4.1 | Other | 4.1 |
Honey Product Quality Score by Age
Honey's Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Honey.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Honey Product Quality Score by Usage
Honey's Product Quality score was rated the highest by customers who have used Honey's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Honey Product Quality Score by Industry
Honey's Product Quality score was rated 4.3 stars by Tech industry customers.
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Honey Pricing
Honey ROI & Value For Money
3.4/5
Honey has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Honey Pricing Plans
Honey has a pricing structure that accommodates small, medium, and large businesses. Starting from $4/month, Honey uses a subscription model and offers the following: *Enterprise package pricing available - Request A Demo..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Honey?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Honey ROI
Honey's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Honey ROI the Highest
Ranked Honey ROI the Lowest
Honey ROI Score by Gender
Male customers rated Honey's ROI score 1 stars higher than Female customers.
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Male
3.7/5
Female
2.7/5
Honey ROI Score by Ethnicity
Honey's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Honey.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 4.1 | Other | 4.1 |
Honey ROI Score by Age
Honey's ROI score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Honey.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Honey ROI Score by Usage
Honey's ROI score was rated 3.2 stars by customers who have used Honey's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Honey ROI Score by Industry
Honey's ROI score was rated 4.3 stars by Tech industry customers.
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Honey Customer Satisfaction (CSAT)
Honey Customer Satisfaction (CSAT) Score
71 / 100
Honey has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
34%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
5%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Honey Customer Satisfaction
Honey's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Honey's Customer Satisfaction.
Ranked Honey Customer Satisfaction the Highest
Honey Customer Satisfaction Score by Gender
Honey's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Honey.
67 / 100
MaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Honey Customer Satisfaction Score by Ethnicity
CSAT according to Other
Honey's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Honey.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Honey Customer Satisfaction Score by Age
Honey's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Honey.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
Honey Customer Satisfaction Score by Usage
Honey's Customer Satisfaction score was rated 80 points by customers who have used Honey's products/services for 2 to 5 Years.
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Honey Customer Satisfaction Score by Industry
Honey's Customer Satisfaction score was rated 83 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Honey Customer Satisfaction Score by Industry",
"text": "Honey's Customer Satisfaction score was rated 83 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Honey's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
}
]
}Honey Customer Service
3.3/5
Honey has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Honey's Customer Service
Address
990 W. 8th Street Suite 600, Los Angeles, CA 90017
Website
http://www.joinhoney.com
Phone Number
877-242-2636
Honey's Social Links
Quick Insights into Honey Customer Service
Honey's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Honey's Customer Service score.
Ranked Honey Customer Service the Highest
Ranked Honey Customer Service the Lowest
Honey Customer Service Score by Gender
Male customers rated Honey's Customer Service score 1.3 stars higher than Female customers.
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Male
3.6/5
Female
2.3/5
Honey Customer Service Score by Ethnicity
Honey's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Honey.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 4.1 | Other | 4.1 |
Honey Customer Service Score by Age
Honey's Customer Service score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Honey.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Honey Customer Service Score by Usage
Honey's Customer Service score was rated the highest by customers who have used Honey's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Honey Customer Service Score by Industry
Honey's Customer Service score was rated 4.1 stars by Tech industry customers.
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Honey as an Employer
3.8/5
Honey has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Honey scored a 12 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Honey would recommend the brand to a friend. ENPS measures how likely Honey employees would recommend working at Honey to a friend.
Net Promoter Score
12
NPS Score
| 46% | Promoters |
|---|---|
| 20% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 58% | Promoters |
|---|---|
| 8% | Passive |
| 34% | Detractors |
