Dodge NPS & Customer Reviews | Comparably
Dodge is
Ranked
#24
in
Automotive and Transportation Brands
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Dodge is ranked #24 in Automotive and Transportation Brands

About Dodge's Brand

Dodge Data & Analytics is a provider of data, analytics, news, and intelligence serving the North American commercial construction industry. Dodge’s brand is ranked #374 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Dodge. When compared to other organizations within the Automotive and Transportation industry, Dodge is ranked #24. Among its major competitors, Dodge is ranked in 2nd place for NPS while CMD is 1st, and Chrysler is 3rd. Overall, Dodge has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $12.37B

Brand at a Glance

84%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service

Dodge CMO
  Dodge CMO

Sharon Lubrano

Sharon Lubrano serves as the Chief Marketing Officer of Dodge Data & Analytics. Sharon started at Dodge Data & Analytics in July of 2016. Sharon currently resides in Greater New York City Area.

Dodge Ranking

Dodge NPS

Dodge's Net Promoter Score (NPS) is a 14 with 51% Promoters, 12% Passives, and 37% Detractors. Net Promoter Score tracks whether Dodge's customers would recommend using the product based on a scale of -100 to 100.

Dodge Overall NPS

14
NPS
51%Promoters
12%Passives
37%Detractors
Dodge Overall NPS

Dodge NPS Trend

-100
-50
0
50
100
Oct 2024
14
Oct 202414
Nov 2024
15
Nov 202415
Dec 2024
15
Dec 202415
Jan 2025
15
Jan 202515
Feb 2025
15
Feb 202515
Mar 2025
15
Mar 202515
Apr 2025
15
Apr 202515
May 2025
15
May 202515
Jun 2025
15
Jun 202515
Oct 2025
14
Oct 202514
Dec 2025
14
Dec 202514
Jan 2026
14
Jan 202614

How Other Brands Compare

Dodge is ranked second for NPS among its competitors. CMD and Chrysler come in first and third, with Chevrolet coming in at #4. Among those competitors, it is the lowest valued company behind Chevrolet.

Dodge's Logo
Dodge
Chevrolet's Logo
Chevrolet
Chrysler's Logo
Chrysler
CMD's Logo
CMD
Global Ranking#374#164#-#-
NPS14-26-10100
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutral--
Valuation Updated every 24 hours for public companies$12.37B$82.79B$12.83B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dodge NPS by Gender

Male customers rated Dodge's NPS 51 points higher than Female customers.

Male

2

Dodge's NPS was rated 2 by Male customers on Comparably.

47%
Promoters
8%
Passives
45%
Detractors

Female

-49

Dodge's NPS was rated -49 by Female customers on Comparably.

24%
Promoters
3%
Passives
73%
Detractors

Dodge NPS by Ethnicity

Dodge's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-31
Caucasian-31
Hispanic or Latino
10
Hispanic or Latino10
African American/Black
0
African American/Black0
Asian or Pacific Islander
49
Asian or Pacific Islander49
Other
0
Other0

Dodge NPS by Age

Dodge's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

0
20
40
60
80
100
Promoters
86%
Passives
7%
Detractors
7%
18-2586%7%7%
Promoters
46%
Passives
23%
Detractors
31%
26-3046%23%31%
Promoters
50%
Passives
10%
Detractors
40%
31-3550%10%40%
Promoters
0%
Passives
0%
Detractors
100%
36-400%0%100%
Promoters
18%
Passives
0%
Detractors
82%
41-4518%0%82%
Promoters
27%
Passives
0%
Detractors
73%
46-5027%0%73%
Promoters
17%
Passives
0%
Detractors
83%
51-5517%0%83%
Promoters
10%
Passives
20%
Detractors
70%
56-6010%20%70%
Promoters
40%
Passives
0%
Detractors
60%
61-6540%0%60%
Promoters
25%
Passives
0%
Detractors
75%
66+25%0%75%

Dodge NPS by Usage

Dodge's NPS was rated the highest by customers who have used Dodge's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-47
Less than 1 Year-47
1 to 2 Years
0
1 to 2 Years0
2 to 5 Years
-3
2 to 5 Years-3
5 to 10 Years
-18
5 to 10 Years-18
Over 10 Years
-6
Over 10 Years-6

Dodge NPS vs. Competitors

Compared to its competitors, Dodge's NPS is rated right above Construction Software Technologies, and is preceded by CMD.

Dodge NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Dodge's NPS is rated right below FedEx.

Dodge Customer Reviews

Out of the 25 Dodge customer reviews 12 were positive and 13 were constructive. Dodge customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What do you value most about this brand?
The design, durability, mileage, etc. I have a 2020 Dodge Journey Sport. I AM REALLY WANTING TO BUY a 2024-2025 Dodge Durango Hellcat SRT! YEAAAHHHH! Wow!!
What do you value most about this brand?
The dodge challenger and charger and its also its classic cars from the 60s and 70s
What do you value most about this brand?
the brand models are very eye catching
What can this brand most improve?
Customer service and quality of product
What do you value most about this brand?
Dependable, Durable, Quality, Fun to drive, Looks great.

Dodge Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Dodge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84
84%
16
16%
Dodge Customer Loyalty

Dodge Customer Loyalty Score by Gender

Male customers rated Dodge's Customer Loyalty score 4% higher than Female customers.

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Male
85%
Yes
Female
81%
Yes

Dodge Customer Loyalty Score by Ethnicity

Dodge's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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85
out of 100
Caucasian
82
out of 100
Hispanic or Latino
75
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
86
out of 100
Other

Dodge Customer Loyalty Score by Age

Dodge's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
18-25
97%
18-2597%
26-30
86%
26-3086%
31-35
82%
31-3582%
36-40
33%
36-4033%
41-45
75%
41-4575%
46-50
75%
46-5075%
51-55
85%
51-5585%
56-60
73%
56-6073%
61-65
82%
61-6582%
66+
89%
66+89%

Dodge Customer Loyalty Score by Usage

Dodge's Customer Loyalty score was rated the highest by customers who have used Dodge's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
58%
1 to 2 Years
89%
2 to 5 Years
88%
5 to 10 Years
84%
Over 10 Years
87%

Dodge Customer Loyalty Score by Industry

Dodge's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

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Tech
87%
Accounting
87%
Aerospace and Aviation
74%
Arts and Entertainment
64%
Automotive and Transportation
100%
Business and Consumer Services
87%
Construction
91%
Education
70%
Healthcare, Hospitals and Medicine
87%
Mechanical, Civil or Industrial Engineering
55%
Energy and Manufacturing
78%
Professional Services
100%
Real Estate
100%
Retail
100%

Dodge Customer Loyalty vs. Competitors

Compared to its competitors, Dodge's Customer Loyalty score is rated right above Chevrolet.

COMPANYCustomer Loyalty Score
Dodge84%
Chevrolet78%
Chrysler73%
CMDN/A
Construction Software TechnologiesN/A

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Construction Software Technologies' Logo

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Dodge's Customer Loyalty score is rated right above Audi, and is preceded by Porsche.

COMPANYCustomer Loyalty Score
Honda86%
Porsche85%
Dodge84%
Audi84%
Mercedes-Benz USA84%
Toyota83%
BMW Group82%
Tesla77%
FedEx74%

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Dodge Product Quality

3.3/5

Dodge has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Dodge Product Information

Dodge’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Dodge's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Dodge the lowest at 3.2.

Website
http://construction.com/
Company Size
1,001-5,000 Employees

Industry

Analytics
Content
Media
Real Estate
SaaS
Sports & Entertainment
Construction

Quick Insights into Dodge Product Quality

Dodge's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Education industry.

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Ranked Dodge Product Quality the Highest

18-25
4.5
Energy and Manufacturing
4.2
Asian or Pacific Islander
3.9

Ranked Dodge Product Quality the Lowest

Female
2
36-40
1.5
Education
1.5

Dodge Product Quality Score by Gender

Male customers rated Dodge's Product Quality score 1.1 stars higher than Female customers.

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Male

3.1/5

Female

2/5

Dodge Product Quality Score by Ethnicity

Dodge's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.3
Caucasian2.3
Hispanic or Latino
3.1
Hispanic or Latino3.1
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.4
Other3.4

Dodge Product Quality Score by Age

Dodge's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.5
18-254.5
26-30
3.6
26-303.6
31-35
2.9
31-352.9
36-40
1.5
36-401.5
41-45
1.7
41-451.7
46-50
1.8
46-501.8
51-55
2.1
51-552.1
56-60
2.3
56-602.3
61-65
2.4
61-652.4
66+
2
66+2

Dodge Product Quality Score by Usage

Dodge's Product Quality score was rated the highest by customers who have used Dodge's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.3
1 to 2 Years
3
2 to 5 Years
3
5 to 10 Years
2.7
Over 10 Years
2.9

Dodge Product Quality Score by Industry

Dodge's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Education industry customers.

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Tech
3.8
Accounting
3.7
Aerospace and Aviation
3.5
Arts and Entertainment
2.1
Automotive and Transportation
2.7
Business and Consumer Services
3.3
Construction
1.8
Education
1.5
Healthcare, Hospitals and Medicine
3.2
Mechanical, Civil or Industrial Engineering
3
Energy and Manufacturing
4.2
Professional Services
3.8
Real Estate
1.6
Retail
3.5

Dodge Product Quality vs. Competitors

Compared to its competitors, Dodge's Product Quality score is rated right above Chrysler.

COMPANYProduct Quality Score
Dodge3.3/5
Chrysler3/5
Chevrolet2.5/5
CMDN/A
Construction Software TechnologiesN/A

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Dodge's Product Quality score is rated right below FedEx.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.2/5
Honda4.1/5
Toyota4.1/5
BMW Group4.1/5
Tesla3.9/5
Audi3.9/5
FedEx3.6/5
Dodge3.3/5

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Dodge Pricing

Dodge ROI & Value For Money

3.1/5

Dodge has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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Dodge Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Construction industry think that they had the lowest ROI from Dodge.

Quick Insights into Dodge ROI

Dodge's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Education industry.

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Ranked Dodge ROI the Highest

18-25
4.2
Aerospace and Aviation
3.8
Asian or Pacific Islander
3.6

Ranked Dodge ROI the Lowest

Female
2
51-55
1.5
Education
1.5

Dodge ROI Score by Gender

Male customers rated Dodge's ROI score 0.9 stars higher than Female customers.

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Male

2.9/5

Female

2/5

Dodge ROI Score by Ethnicity

Dodge's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.2
Caucasian2.2
Hispanic or Latino
3
Hispanic or Latino3
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Other
3.1
Other3.1

Dodge ROI Score by Age

Dodge's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
3.6
26-303.6
31-35
3
31-353
36-40
1.5
36-401.5
41-45
2.1
41-452.1
46-50
1.7
46-501.7
51-55
1.5
51-551.5
56-60
2.1
56-602.1
61-65
2.1
61-652.1
66+
2.1
66+2.1

Dodge ROI Score by Usage

Dodge's ROI score was rated the highest by customers who have used Dodge's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.4
1 to 2 Years
3
2 to 5 Years
2.8
5 to 10 Years
2.5
Over 10 Years
2.7

Dodge ROI Score by Industry

Dodge's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Education industry customers.

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Tech
3.5
Accounting
3.4
Aerospace and Aviation
3.8
Arts and Entertainment
2
Automotive and Transportation
2
Business and Consumer Services
3.1
Construction
1.5
Education
1.5
Healthcare, Hospitals and Medicine
3.3
Mechanical, Civil or Industrial Engineering
2.4
Energy and Manufacturing
3.6
Professional Services
3.8
Real Estate
1.6
Retail
3.5

Dodge Pricing vs. Competitors

Compared to its competitors, Dodge's ROI score is rated right above Chrysler.

COMPANYPricing Score
Dodge3.1/5
Chrysler2.8/5
Chevrolet2.3/5
CMDN/A
Construction Software TechnologiesN/A

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Dodge's ROI score is rated right below FedEx.

COMPANYPricing Score
Porsche4.1/5
Toyota4/5
Mercedes-Benz USA4/5
Honda3.9/5
Tesla3.9/5
Audi3.8/5
BMW Group3.7/5
FedEx3.4/5
Dodge3.1/5

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Dodge Customer Satisfaction (CSAT)

Dodge Customer Satisfaction (CSAT) Score

58 / 100

Dodge has an overall Customer Satisfaction score of 58 rated by its users and customers.

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Very Satisfied39%
Satisfied19%
Neither Satisfied nor Dissatisfied7%
Dissatisfied7%
Very Dissatisfied28%
Very Satisfied
39%
Satisfied
19%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
28%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dodge Customer Satisfaction

Dodge's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Education industry.

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Ranked Dodge Customer Satisfaction the Highest

18-25
88%
Asian or Pacific Islander
83%
Energy and Manufacturing
75%

Ranked Dodge Customer Satisfaction the Lowest

Less than 1 Year
30%
51-55
8%
Education
0%

Dodge Customer Satisfaction Score by Gender

Male customers rated Dodge's Customer Satisfaction score 15 points higher than Female customers.

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50 / 100
Male
Very Satisfied
34%
Satisfied
16%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
9%
Very Dissatisfied
35%
35 / 100
Female
Very Satisfied
29%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
53%

Dodge Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Dodge's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.

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33 / 100
Very Satisfied22%
Satisfied11%
Neither Satisfied nor Dissatisfied6%
Dissatisfied10%
Very Dissatisfied51%
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
10%
Very Dissatisfied
51%

CSAT according to Hispanic or Latino

Dodge's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.

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60 / 100
Very Satisfied50%
Satisfied10%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied40%
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%

CSAT according to African American/Black

Dodge's Customer Satisfaction (CSAT) score was rated 52% according to African American/Black users and customers.

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52 / 100
Very Satisfied44%
Satisfied8%
Neither Satisfied nor Dissatisfied12%
Dissatisfied12%
Very Dissatisfied24%
Very Satisfied
44%
Satisfied
8%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
12%
Very Dissatisfied
24%

CSAT according to Asian or Pacific Islander

Dodge's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.

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83 / 100
Very Satisfied33%
Satisfied50%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%

CSAT according to Other

Dodge's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100
Very Satisfied50%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied8%
Very Dissatisfied25%
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
25%

Dodge Customer Satisfaction Score by Age

Dodge's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
18-25 CSAT Score
88%
Very Satisfied
73%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
4%
18-2588%
26-30 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
26-3075%
31-35 CSAT Score
56%
Very Satisfied
12%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
33%
31-3556%
36-40 CSAT Score
34%
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
36-4034%
41-45 CSAT Score
18%
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
64%
41-4518%
46-50 CSAT Score
18%
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
64%
46-5018%
51-55 CSAT Score
8%
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
67%
51-558%
56-60 CSAT Score
40%
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
40%
56-6040%
61-65 CSAT Score
34%
Very Satisfied
27%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
53%
61-6534%
66+ CSAT Score
32%
Very Satisfied
19%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
56%
66+32%

Dodge Customer Satisfaction Score by Usage

Dodge's Customer Satisfaction score was rated the highest by customers who have used Dodge's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
30
1 to 2 Years
60
2 to 5 Years
43
5 to 10 Years
48
Over 10 Years
46

Dodge Customer Satisfaction Score by Industry

Dodge's Customer Satisfaction score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Education industry customers.

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Tech
67
Accounting
71
Aerospace and Aviation
72
Arts and Entertainment
20
Automotive and Transportation
25
Business and Consumer Services
67
Construction
20
Education
0
Healthcare, Hospitals and Medicine
67
Mechanical, Civil or Industrial Engineering
34
Energy and Manufacturing
75
Professional Services
67
Real Estate
33

Dodge Customer Satisfaction vs. Competitors

Compared to its competitors, Dodge's Customer Satisfaction score is rated right above Chrysler.

COMPANYCustomer Satisfaction (CSAT) Score
Dodge58%
Chrysler54%
Chevrolet34%
CMD0%
Construction Software Technologies0%

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Dodge's Customer Satisfaction score is rated right below FedEx.

COMPANYCustomer Satisfaction (CSAT) Score
Porsche86%
Toyota82%
Honda81%
Mercedes-Benz USA80%
BMW Group76%
Tesla74%
Audi74%
FedEx65%
Dodge58%

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Dodge Customer Service

3.1/5

Dodge has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About Dodge's Customer Service

Address

New York City, NY


Website

http://construction.com/


Phone Number

(212)904-3507

Quick Insights into Dodge Customer Service

Dodge's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Education industry.

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Ranked Dodge Customer Service the Highest

18-25
4.3
Energy and Manufacturing
4
Asian or Pacific Islander
3.6

Ranked Dodge Customer Service the Lowest

Female
1.7
61-65
1.5
Education
1.5

Dodge Customer Service Score by Gender

Male customers rated Dodge's Customer Service score 1.1 stars higher than Female customers.

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Male

2.8/5

Female

1.7/5

Dodge Customer Service Score by Ethnicity

Dodge's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
2
Caucasian2
Hispanic or Latino
3.2
Hispanic or Latino3.2
African American/Black
3
African American/Black3
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Other
3.1
Other3.1

Dodge Customer Service Score by Age

Dodge's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
4.3
18-254.3
26-30
3.5
26-303.5
31-35
3.1
31-353.1
36-40
1.5
36-401.5
41-45
1.6
41-451.6
46-50
2.2
46-502.2
51-55
1.5
51-551.5
56-60
1.9
56-601.9
61-65
1.5
61-651.5
66+
1.7
66+1.7

Dodge Customer Service Score by Usage

Dodge's Customer Service score was rated the highest by customers who have used Dodge's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.2
1 to 2 Years
3
2 to 5 Years
2.9
5 to 10 Years
2.5
Over 10 Years
2.4

Dodge Customer Service Score by Industry

Dodge's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Education industry customers.

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Tech
3.5
Accounting
3.1
Aerospace and Aviation
3.5
Arts and Entertainment
1.7
Automotive and Transportation
1.6
Business and Consumer Services
3.1
Construction
1.5
Education
1.5
Healthcare, Hospitals and Medicine
3.1
Mechanical, Civil or Industrial Engineering
2.7
Energy and Manufacturing
4
Professional Services
3.8
Real Estate
2.8
Retail
3.5

Dodge Customer Service vs. Competitors

Compared to its competitors, Dodge's Customer Service score is rated right above Chrysler.

COMPANYCustomer Service Score
Dodge3.1/5
Chrysler2.7/5
Chevrolet2.4/5
CMDN/A
Construction Software TechnologiesN/A

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Dodge's Customer Service score is rated right below FedEx.

COMPANYCustomer Service Score
Porsche4.3/5
Mercedes-Benz USA4.1/5
Toyota4/5
Honda4/5
BMW Group3.9/5
Tesla3.8/5
Audi3.8/5
FedEx3.5/5
Dodge3.1/5

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Dodge as an Employer

4.1/5

Dodge has a 4.1/5 stars for its overall company culture rated by their employees

  Dodge CEO
top
30%
CEO of Dodge

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dodge scored a 14 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Dodge would recommend the brand to a friend. ENPS measures how likely Dodge employees would recommend working at Dodge to a friend.

Net Promoter Score

14
NPS Score
51%Promoters
12%Passive
37%Detractors

Employee Net Promoter Score

18
eNPS Score
53%Promoters
12%Passive
35%Detractors

Global Ranking Snapshot

Dodge is ranked #374 in the Global Top 100 Brands. It ranks just behind Tory Burch and just ahead of Fitbit.

RANKCOMPANYCEOINDUSTRY
372
Marc Jacobs  Marc Jacobs CEO
Marc Jacobs
Fashion and Beauty
373
Tory Burch  Tory Burch CEO
Tory Burch
Fashion and Beauty
374
Dodge  Dodge CEO
Timothy Kuniskis
Automotive and Transportation
375
Fitbit  Fitbit CEO
James Park
Health and Wellness
376
Eventbrite  Eventbrite CEO
Julia Hartz
Business and Consumer Services
377
Frito-Lay  Frito-Lay CEO
Steven William
Food and Beverages
378
Hallmark  Hallmark CEO
Mike Perry
Consumer Goods

Automotive and Transportation Ranking Snapshot

Dodge is ranked #24 in the Automotive and Transportation Industry. It ranks just behind Textron and just ahead of Lockheed Martin.

RANKCOMPANYLocation
22
Uline
Pleasant Prairie, WI
23
Textron
Providence, RI
24
Dodge
New York City, NY
25
Lockheed Martin
Bethesda, MD
26
Cadillac
Detroit, MI
27
Ryder System
28
Lear Corporation
Southfield, MI