0
NPS
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Movoto
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About Movoto's Brand
Movoto is a full-service real estate brokerage that provides customers with search tools and information on top agents. Among its major competitors, Movoto is ranked in 3rd place for NPS while Zillow is 1st, and Redfin is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Movoto Ranking
- #3 / 4 of its competitors
Movoto NPS
Movoto's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Movoto's customers would recommend using the product based on a scale of -100 to 100.
Movoto Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Movoto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jun 2023 -50 | Jun 2023 | -50 |
May 2024 -20 | May 2024 | -20 |
Feb 2025 0 | Feb 2025 | 0 |
How Other Brands Compare
Movoto is ranked third for NPS among its competitors. Zillow and Redfin come in first and second, with Cresa coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Movoto Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Movoto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Movoto Customer Loyalty vs. Competitors
Compared to its competitors, Movoto's Customer Loyalty score is rated right above Trulia, and is preceded by Zillow.
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VS
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Movoto Product Quality
3.5/5
Movoto has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Movoto Product Information
Movoto’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.movoto.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
FinTech
Real Estate
Social
Movoto Product Quality vs. Competitors
Compared to its competitors, Movoto's Product Quality score is rated right above Trulia, and is preceded by Redfin.
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VS
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Movoto Pricing
Movoto ROI & Value For Money
3/5
Movoto has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Movoto Pricing vs. Competitors
Compared to its competitors, Movoto's ROI score is rated right above Cresa, and is preceded by Redfin.
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Movoto Customer Satisfaction (CSAT)
Movoto Customer Satisfaction (CSAT) Score
60 / 100
Movoto has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Movoto Customer Satisfaction vs. Competitors
Compared to its competitors, Movoto's Customer Satisfaction score is rated right above Zillow, and is preceded by Redfin.
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Movoto Customer Service
2.8/5
Movoto has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Movoto's Customer Service
Address
1900 South Norfolk Street, Suite 310, San Mateo, CA 94403
Website
http://www.movoto.com
Phone Number
888-766-8686
Movoto Customer Service vs. Competitors
Compared to its competitors, Movoto's Customer Service score is rated right above Trulia, and is preceded by Zillow.
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Consumer vs. Employees
Movoto scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Movoto would recommend the brand to a friend. ENPS measures how likely Movoto employees would recommend working at Movoto to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
