-60
NPS
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CREXi
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About CREXi's Brand
Bringing the traditional CRE sales process online, CREXi leverages the latest advances in technology to make transactions ultra efficient.
Brand at a Glance
76%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
CREXi NPS
CREXi's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether CREXi's customers would recommend using the product based on a scale of -100 to 100.
CREXi Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
CREXi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Dec 2024 -60 | Dec 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CREXi Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of CREXi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CREXi Product Quality
2.5/5
CREXi has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CREXi's overall Product Quality score rated by its users and customers.
CREXi Product Information
CREXi’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.crexi.com/
- Company Size
- 11-50 Employees
Industry
Tech
Real Estate
CREXi Pricing
CREXi ROI & Value For Money
2.3/5
CREXi has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CREXi's overall ROI score rated by its users and customers.
CREXi Customer Satisfaction (CSAT)
CREXi Customer Satisfaction (CSAT) Score
50 / 100
CREXi has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CREXi Customer Service
2.4/5
CREXi has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock CREXi's overall Customer Service score rated by its users and customers.
About CREXi's Customer Service
Address
13360 Beach Avenue, Venice, CA 90292
Website
https://www.crexi.com/
Phone Number
8594920308
CREXi's Social Links
CREXi as an Employer
3.2/5
CREXi has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
CREXi scored a -60 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of CREXi would recommend the brand to a friend. ENPS measures how likely CREXi employees would recommend working at CREXi to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
