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Boston Consulting Group is
Ranked
#78
in
Business and Consumer Services Brands
Brand Page
Boston Consulting Group

Boston Consulting Group is ranked #78 in Business and Consumer Services Brands

About Boston Consulting Group's Brand

Boston Consulting Group is a global consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Our success depends on a spirit of deep collaboration and a global community of diverse individuals determined to make the world and each other better every day. Boston Consulting Group’s brand is ranked #506 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Boston Consulting Group. When compared to other organizations within the Business and Consumer Services industry, Boston Consulting Group is ranked #78. Among its major competitors, Boston Consulting Group is ranked in 2nd place for NPS while Deloitte (US) is 1st, and PwC is 3rd. Overall, Boston Consulting Group has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

72%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Boston Consulting Group CMO

Boston Consulting Group Ranking

Boston Consulting Group NPS

Boston Consulting Group's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether Boston Consulting Group's customers would recommend using the product based on a scale of -100 to 100.

Boston Consulting Group Overall NPS

38
NPS
62%Promoters
14%Passives
24%Detractors
Boston Consulting Group Overall NPS

Boston Consulting Group NPS Trend

-100
-50
0
50
100
May 2020
20
May 202020
Jun 2020
50
Jun 202050
Aug 2020
63
Aug 202063
Oct 2020
40
Oct 202040
Nov 2020
46
Nov 202046
Dec 2020
37
Dec 202037
Jan 2021
38
Jan 202138
Apr 2021
41
Apr 202141
Aug 2021
36
Aug 202136
Jan 2022
30
Jan 202230
Mar 2022
33
Mar 202233
Apr 2022
38
Apr 202238

How Other Brands Compare

Boston Consulting Group is ranked second for NPS among its competitors. Deloitte (US) and PwC come in first and third, with Accenture (US) coming in at #4.

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Boston Consulting Group
Accenture (US) Logo
Accenture (US)
Deloitte (US) Logo
Deloitte (US)
PwC's Logo
PwC
Global Ranking#506#124#154#184
NPS38213924
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-NeutralNeutral
Valuation Updated every 24 hours for public companies-$168.12B$4.87B$129.97M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Boston Consulting Group NPS by Gender

Boston Consulting Group's NPS was rated 100 by Female customers on Comparably.

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Female

100

Boston Consulting Group's NPS was rated 100 by Female customers on Comparably.

Sign Up to learn about Boston Consulting Group's NPS Score rated by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors

Male

N/A

Boston Consulting Group's NPS is not yet rated by Male customers.

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0%
Promoters
0%
Passives
0%
Detractors

Boston Consulting Group NPS vs. Competitors

Compared to its competitors, Boston Consulting Group's NPS is rated right above PwC, and is preceded by Deloitte (US).

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Boston Consulting Group NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Boston Consulting Group's NPS is rated right above Visa.

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Boston Consulting Group Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Boston Consulting Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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72
72%
28
28%
Boston Consulting Group Customer Loyalty

Boston Consulting Group Customer Loyalty Score by Gender

Boston Consulting Group's Customer Loyalty score was rated 70 by Female customers on Comparably.

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Female
70%
Yes
Male
N/A
Yes

Boston Consulting Group Customer Loyalty vs. Competitors

Compared to its competitors, Boston Consulting Group's Customer Loyalty score is rated right above Accenture (US), and is preceded by Deloitte (US).

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Boston Consulting Group's Customer Loyalty score is rated right above Accenture (US), and is preceded by Allstate.

COMPANYCustomer Loyalty Score
USAA92%
Visa88%
Verizon84%
T-Mobile83%
Bloomberg79%
FedEx75%
Allstate75%
Boston Consulting Group72%
Accenture (US)71%

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Boston Consulting Group Product Quality

3.9/5

Boston Consulting Group has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Boston Consulting Group Product Information

Boston Consulting Group’s product quality score is a 3.9 out of 5 as rated by its users and customers.

Website
http://www.bcg.com
Company Size
10,000+ Employees

Industry

Consulting

Quick Insights into Boston Consulting Group Product Quality

Boston Consulting Group's Product Quality score was rated highest by Female customers.

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Ranked Boston Consulting Group Product Quality the Highest

Female
4.6

Boston Consulting Group Product Quality Score by Gender

Boston Consulting Group's Product Quality score was rated 4.6 by Female customers on Comparably.

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Female

4.6/5

Male

N/A

Boston Consulting Group Product Quality vs. Competitors

Compared to its competitors, Boston Consulting Group's Product Quality score is rated right above PwC, and is preceded by McKinsey & Company.

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Boston Consulting Group's Product Quality score is rated right above FedEx, and is preceded by Bloomberg.

COMPANYProduct Quality Score
Visa4.2/5
Bloomberg4.1/5
Boston Consulting Group3.9/5
FedEx3.8/5
USAA3.8/5
Verizon3.7/5
Accenture (US)3.7/5
T-Mobile3.4/5
Allstate3.1/5

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Boston Consulting Group Pricing

Boston Consulting Group ROI & Value For Money

4/5

Boston Consulting Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Quick Insights into Boston Consulting Group ROI

Boston Consulting Group's ROI score was rated highest by Female customers.

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Ranked Boston Consulting Group ROI the Highest

Female
5

Boston Consulting Group ROI Score by Gender

Boston Consulting Group's ROI score was rated 5 by Female customers on Comparably.

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Female

5/5

Male

N/A

Boston Consulting Group Pricing vs. Competitors

Compared to its competitors, Boston Consulting Group's ROI score is rated right above PwC, and is preceded by Deloitte (US).

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Boston Consulting Group's ROI score is rated right above Visa.

COMPANYPricing Score
Boston Consulting Group4/5
Visa4/5
Bloomberg3.9/5
FedEx3.6/5
USAA3.6/5
Verizon3.6/5
Accenture (US)3.5/5
T-Mobile3.3/5
Allstate3/5

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Boston Consulting Group Customer Satisfaction (CSAT)

Boston Consulting Group Customer Satisfaction (CSAT) Score

60 / 100

Boston Consulting Group has an overall Customer Satisfaction score of 60 rated by its users and customers.

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Very Satisfied40%
Satisfied20%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied40%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Boston Consulting Group Customer Satisfaction vs. Competitors

Compared to its competitors, Boston Consulting Group's Customer Satisfaction score is rated right above PwC, and is preceded by Bain & Company.

COMPANYCustomer Satisfaction (CSAT) Score
Deloitte (US)83%
McKinsey & Company83%
Accenture (US)76%
Bain & Company74%
Boston Consulting Group60%
PwC60%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Boston Consulting Group's Customer Satisfaction score is rated right above T-Mobile, and is preceded by Verizon.

COMPANYCustomer Satisfaction (CSAT) Score
Visa83%
Bloomberg83%
Accenture (US)76%
FedEx74%
Verizon68%
Boston Consulting Group60%
T-Mobile58%
Allstate54%
USAA32%

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Boston Consulting Group Customer Service

4.2/5

Boston Consulting Group has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Boston Consulting Group's Customer Service

Address

200 Pier 4 Boulevard, Boston, MA 02210


Website

http://www.bcg.com

Quick Insights into Boston Consulting Group Customer Service

Boston Consulting Group's Customer Service score was rated highest by Female customers.

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Ranked Boston Consulting Group Customer Service the Highest

Female
5

Boston Consulting Group Customer Service Score by Gender

Boston Consulting Group's Customer Service score was rated 5 by Female customers on Comparably.

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Female

5/5

Male

N/A

Boston Consulting Group Customer Service vs. Competitors

Compared to its competitors, Boston Consulting Group's Customer Service score is rated right above Deloitte (US).

COMPANYCustomer Service Score
Boston Consulting Group4.2/5
Deloitte (US)4.1/5
PwC3.9/5
McKinsey & Company3.9/5
Bain & Company3.8/5
Accenture (US)3.8/5

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Boston Consulting Group's Customer Service score is rated right above Visa.

COMPANYCustomer Service Score
Boston Consulting Group4.2/5
Visa4.1/5
Bloomberg4/5
Accenture (US)3.8/5
USAA3.7/5
FedEx3.7/5
Verizon3.6/5
T-Mobile3.3/5
Allstate3.1/5

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Boston Consulting Group as an Employer

4.8/5

Boston Consulting Group has a 4.8/5 stars for its overall company culture rated by their employees

  Boston Consulting Group CEO
top
5%
CEO of Boston Consulting Group

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Boston Consulting Group scored a 38 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Consulting Group would recommend the brand to a friend. ENPS measures how likely Boston Consulting Group employees would recommend working at Boston Consulting Group to a friend.

Net Promoter Score

38
NPS Score
62%Promoters
14%Passive
24%Detractors

Employee Net Promoter Score

69
eNPS Score
77%Promoters
15%Passive
8%Detractors

Global Ranking Snapshot

Boston Consulting Group is ranked #506 in the Global Top 100 Brands. It ranks just behind Udemy and just ahead of Malwarebytes.

RANKCOMPANYCEOINDUSTRY
504
GoPro  GoPro CEO
Nick Woodman
Tech
505
Udemy  Udemy CEO
Gregg Coccari
Business and Consumer Services
506
Boston Consulting Group  Boston Consulting Group CEO
Christoph Schweizer
Business and Consumer Services
507
Malwarebytes  Malwarebytes CEO
Marcin Kleczynski
Tech
508
Upwork  Upwork CEO
Hayden Brown
Tech
509
Zendesk  Zendesk CEO
Mikkel Svane
Tech
510
TaylorMade Golf  TaylorMade Golf CEO
David Abeles
Retail

Business and Consumer Services Ranking Snapshot

Boston Consulting Group is ranked #78 in the Business and Consumer Services Industry. It ranks just behind Udemy and just ahead of Malwarebytes.

RANKCOMPANYLocation
76
McAfee
Santa Clara, CA
77
Udemy
San Francisco, CA
78
Boston Consulting Group
Boston, MA
79
Malwarebytes
Santa Clara, CA
80
Upwork
San Francisco, CA
81
Zendesk
San Francisco, CA
82
Cushman & Wakefield
New York City, NY