-19
NPS
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Ranked
#78
Business and Consumer Services Brands
Brand Page
Boston Consulting Group
Boston Consulting Group is ranked #78 in Business and Consumer Services Brands
Boston Consulting Group is ranked #78 in Business and Consumer Services Brands
About Boston Consulting Group's Brand
Boston Consulting Group is a global consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. We’re problem solvers, innovators, creators, builders, and mentors, unlocking potential for businesses, employees, and society. Join us and go beyond what you thought was possible. Boston Consulting Group’s brand is ranked #506 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Boston Consulting Group. When compared to other organizations within the Business and Consumer Services industry, Boston Consulting Group is ranked #78. Among its major competitors, Boston Consulting Group is ranked in 6th place for NPS while Deloitte (US) is 1st, and PwC is 2nd. Overall, Boston Consulting Group has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
62%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Boston Consulting Group CMO
Boston Consulting Group Ranking
- #78 in Business and Consumer Services
- #4 / 4 of its competitors
Boston Consulting Group NPS
Boston Consulting Group's Net Promoter Score (NPS) is a -19 with 33% Promoters, 15% Passives, and 52% Detractors. Net Promoter Score tracks whether Boston Consulting Group's customers would recommend using the product based on a scale of -100 to 100.
Boston Consulting Group Overall NPS
| 33% | Promoters |
|---|---|
| 15% | Passives |
| 52% | Detractors |
Boston Consulting Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 28 | Feb 2024 | 28 |
May 2024 30 | May 2024 | 30 |
Jun 2024 25 | Jun 2024 | 25 |
Jul 2024 21 | Jul 2024 | 21 |
Aug 2024 6 | Aug 2024 | 6 |
Sep 2024 5 | Sep 2024 | 5 |
Oct 2024 -3 | Oct 2024 | -3 |
Nov 2024 -6 | Nov 2024 | -6 |
Dec 2024 -16 | Dec 2024 | -16 |
Jun 2025 -16 | Jun 2025 | -16 |
Jul 2025 -18 | Jul 2025 | -18 |
Dec 2025 -19 | Dec 2025 | -19 |
How Other Brands Compare
Boston Consulting Group is ranked #4 for NPS among its competitors. Deloitte (US) and PwC come in first and second, with Accenture coming in at third.
Boston Consulting Group |  Accenture |  Deloitte (US) |  PwC | |
| Global Ranking | #506 | #124 | #154 | #184 |
| NPS | -19 | 20 | 27 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | $129.97M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Boston Consulting Group NPS by Gender
Female customers rated Boston Consulting Group's NPS 14 points higher than Male customers.
Male
0
Boston Consulting Group's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
14
Boston Consulting Group's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Boston Consulting Group NPS by Ethnicity
Boston Consulting Group's NPS was rated -34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Boston Consulting Group NPS by Usage
Boston Consulting Group's NPS was rated -34 points by customers who have used Boston Consulting Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Boston Consulting Group NPS vs. Competitors
Compared to its competitors, Boston Consulting Group's NPS is rated right below Bain & Company.
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 27 |
| PwC | 25 |
 | McKinsey & Company | 20 |
| Accenture | 20 |
 | Bain & Company | 15 |
| Boston Consulting Group | -19 |
Boston Consulting Group NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Boston Consulting Group's NPS is rated right above Allstate, and is preceded by T-Mobile.
Boston Consulting Group Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Boston Consulting Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Boston Consulting Group Customer Loyalty Score by Gender
Female customers rated Boston Consulting Group's Customer Loyalty score 19% higher than Male customers.
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Male
55%
Yes
Female
74%
Yes
Boston Consulting Group Customer Loyalty Score by Ethnicity
Boston Consulting Group's Customer Loyalty score was rated 40% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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40
out of 100
Asian or Pacific Islander
Boston Consulting Group Customer Loyalty Score by Usage
Boston Consulting Group's Customer Loyalty score was rated 55% by customers who have used Boston Consulting Group's products/services for Less than 1 Year.
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Boston Consulting Group Customer Loyalty vs. Competitors
Compared to its competitors, Boston Consulting Group's Customer Loyalty score is rated right below PwC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bain & Company | 76% |
| McKinsey & Company | 74% |
| Deloitte (US) | 72% |
| Accenture | 71% |
| PwC | 68% |
| Boston Consulting Group | 62% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Boston Consulting Group's Customer Loyalty score is rated right below Accenture.
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Boston Consulting Group Product Quality
3.3/5
Boston Consulting Group has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Boston Consulting Group Product Information
Boston Consulting Group’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.bcg.com
- Company Size
- 10,000+ Employees
Industry
Consulting
Quick Insights into Boston Consulting Group Product Quality
Boston Consulting Group's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Boston Consulting Group Product Quality the Highest
Ranked Boston Consulting Group Product Quality the Lowest
Boston Consulting Group Product Quality Score by Gender
Female customers rated Boston Consulting Group's Product Quality score 1.1 stars higher than Male customers.
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Male
2.7/5
Female
3.8/5
Boston Consulting Group Product Quality Score by Ethnicity
Boston Consulting Group's Product Quality score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Boston Consulting Group Product Quality Score by Usage
Boston Consulting Group's Product Quality score was rated 2.9 stars by customers who have used Boston Consulting Group's products/services for Less than 1 Year.
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Boston Consulting Group Product Quality vs. Competitors
Compared to its competitors, Boston Consulting Group's Product Quality score is rated right below Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.3/5 |
| McKinsey & Company | 4/5 |
| Deloitte (US) | 3.9/5 |
| PwC | 3.8/5 |
| Accenture | 3.7/5 |
| Boston Consulting Group | 3.3/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Boston Consulting Group's Product Quality score is rated right above Verizon, and is preceded by USAA.
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Boston Consulting Group Pricing
Boston Consulting Group ROI & Value For Money
3.2/5
Boston Consulting Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Boston Consulting Group ROI
Boston Consulting Group's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Boston Consulting Group ROI the Highest
Ranked Boston Consulting Group ROI the Lowest
Boston Consulting Group ROI Score by Gender
Female customers rated Boston Consulting Group's ROI score 0.1 stars higher than Male customers.
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Male
2.7/5
Female
2.8/5
Boston Consulting Group ROI Score by Ethnicity
Boston Consulting Group's ROI score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Boston Consulting Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Boston Consulting Group ROI Score by Usage
Boston Consulting Group's ROI score was rated 2.3 stars by customers who have used Boston Consulting Group's products/services for Less than 1 Year.
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Boston Consulting Group Pricing vs. Competitors
Compared to its competitors, Boston Consulting Group's ROI score is rated right below Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Bain & Company | 3.9/5 |
| McKinsey & Company | 3.8/5 |
| PwC | 3.7/5 |
| Accenture | 3.6/5 |
| Boston Consulting Group | 3.2/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Boston Consulting Group's ROI score is rated right above USAA, and is preceded by FedEx.
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Boston Consulting Group Customer Satisfaction (CSAT)
Boston Consulting Group Customer Satisfaction (CSAT) Score
57 / 100
Boston Consulting Group has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
35%
Satisfied
22%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Boston Consulting Group Customer Satisfaction
Boston Consulting Group's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Boston Consulting Group Customer Satisfaction the Highest
Ranked Boston Consulting Group Customer Satisfaction the Lowest
Boston Consulting Group Customer Satisfaction Score by Gender
Female customers rated Boston Consulting Group's Customer Satisfaction score 17 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Boston Consulting Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Boston Consulting Group's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Boston Consulting Group Customer Satisfaction Score by Usage
Boston Consulting Group's Customer Satisfaction score was rated 40 points by customers who have used Boston Consulting Group's products/services for Less than 1 Year.
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Boston Consulting Group Customer Satisfaction vs. Competitors
Compared to its competitors, Boston Consulting Group's Customer Satisfaction score is rated right below PwC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bain & Company | 82% |
| McKinsey & Company | 78% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| PwC | 60% |
| Boston Consulting Group | 57% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Boston Consulting Group's Customer Satisfaction score is rated right above Verizon, and is preceded by FedEx.
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Boston Consulting Group Customer Service
3.2/5
Boston Consulting Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Boston Consulting Group's Customer Service
Address
200 Pier 4 Boulevard, Boston, MA 02210
Website
http://www.bcg.com
Boston Consulting Group's Social Links
Quick Insights into Boston Consulting Group Customer Service
Boston Consulting Group's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Boston Consulting Group Customer Service the Highest
Ranked Boston Consulting Group Customer Service the Lowest
Boston Consulting Group Customer Service Score by Gender
Female customers rated Boston Consulting Group's Customer Service score 0.3 stars higher than Male customers.
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Male
2.7/5
Female
3/5
Boston Consulting Group Customer Service Score by Ethnicity
Boston Consulting Group's Customer Service score was rated 2 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Boston Consulting Group Customer Service Score by Usage
Boston Consulting Group's Customer Service score was rated 2.7 stars by customers who have used Boston Consulting Group's products/services for Less than 1 Year.
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Boston Consulting Group Customer Service vs. Competitors
Compared to its competitors, Boston Consulting Group's Customer Service score is rated right below Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bain & Company | 4.1/5 |
| Deloitte (US) | 3.9/5 |
| PwC | 3.9/5 |
| McKinsey & Company | 3.9/5 |
| Accenture | 3.8/5 |
| Boston Consulting Group | 3.2/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Boston Consulting Group's Customer Service score is rated right above Verizon, and is preceded by USAA.
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Boston Consulting Group as an Employer
4.8/5
Boston Consulting Group has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of Boston Consulting Group
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Boston Consulting Group scored a -19 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Boston Consulting Group would recommend the brand to a friend. ENPS measures how likely Boston Consulting Group employees would recommend working at Boston Consulting Group to a friend.
Net Promoter Score
-19
NPS Score
| 33% | Promoters |
|---|---|
| 15% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 79% | Promoters |
|---|---|
| 14% | Passive |
| 7% | Detractors |
Global Ranking Snapshot
Boston Consulting Group is ranked #506 in the Global Top 100 Brands. It ranks just behind Udemy and just ahead of Malwarebytes.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
504 |  | GoPro |  | Nick Woodman | Tech |
505 |  | Udemy |  | Greg Brown | Business and Consumer Services |
506 | | Boston Consulting Group | | Christoph Schweizer | Business and Consumer Services |
507 |  | Malwarebytes |  | Marcin Kleczynski | Tech |
508 |  | Upwork |  | Hayden Brown | Tech |
509 |  | Zendesk |  | Tom Eggemeier | Tech |
510 |  | TaylorMade Golf |  | David Abeles | Retail |
Business and Consumer Services Ranking Snapshot
Boston Consulting Group is ranked #78 in the Business and Consumer Services Industry. It ranks just behind Udemy and just ahead of Malwarebytes.
| RANK | COMPANY | Location | |
|---|---|---|---|
76 |  | McAfee | Santa Clara, CA |
77 | | Udemy | San Francisco, CA |
78 | | Boston Consulting Group | Boston, MA |
79 | | Malwarebytes | Santa Clara, CA |
80 | | Upwork | San Francisco, CA |
81 | | Zendesk | San Francisco, CA |
82 |  | Cushman & Wakefield | New York City, NY |
