-35
NPS
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Healthcare Services Group
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About Healthcare Services Group's Brand
Healthcare Services Group delivers housekeeping and dining services to the healthcare industry.
Brand at a Glance
69%
Customer Loyalty
2.4/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Healthcare Services Group NPS
Healthcare Services Group's Net Promoter Score (NPS) is a -35 with 30% Promoters, 5% Passives, and 65% Detractors. Net Promoter Score tracks whether Healthcare Services Group's customers would recommend using the product based on a scale of -100 to 100.
Healthcare Services Group Overall NPS
| 30% | Promoters |
|---|---|
| 5% | Passives |
| 65% | Detractors |
Healthcare Services Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -75 | Jan 2022 | -75 |
Mar 2022 -60 | Mar 2022 | -60 |
Nov 2022 -63 | Nov 2022 | -63 |
Jan 2023 -67 | Jan 2023 | -67 |
May 2023 -69 | May 2023 | -69 |
Jun 2023 -64 | Jun 2023 | -64 |
Jan 2024 -53 | Jan 2024 | -53 |
Mar 2024 -43 | Mar 2024 | -43 |
Apr 2024 -48 | Apr 2024 | -48 |
May 2024 -40 | May 2024 | -40 |
Jun 2024 -42 | Jun 2024 | -42 |
Mar 2025 -35 | Mar 2025 | -35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Healthcare Services Group NPS by Gender
Healthcare Services Group's NPS was rated -50 by Female customers on Comparably.
Female
-50
Healthcare Services Group's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
Healthcare Services Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Healthcare Services Group NPS by Ethnicity
Healthcare Services Group's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Healthcare Services Group NPS by Age
Healthcare Services Group's NPS was rated -34 points by customers ages 41-45 on Comparably.
Healthcare Services Group NPS by Usage
Healthcare Services Group's NPS was rated 34 points by customers who have used Healthcare Services Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Healthcare Services Group Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Healthcare Services Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Healthcare Services Group Customer Loyalty Score by Gender
Healthcare Services Group's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Healthcare Services Group.
Female
55%
Yes
Male
N/A
Yes
Healthcare Services Group Customer Loyalty Score by Ethnicity
Healthcare Services Group's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Healthcare Services Group.
40
out of 100
Caucasian
Healthcare Services Group Customer Loyalty Score by Age
Healthcare Services Group's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Healthcare Services Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Healthcare Services Group Customer Loyalty Score by Usage
Healthcare Services Group's Customer Loyalty score was rated 100% by customers who have used Healthcare Services Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Healthcare Services Group Product Quality
2.4/5
Healthcare Services Group has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Healthcare Services Group Product Information
Healthcare Services Group’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.hcsgcorp.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Quick Insights into Healthcare Services Group Product Quality
Healthcare Services Group's Product Quality score was rated highest by customers who have used Healthcare Services Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Healthcare Services Group's Product Quality.
Ranked Healthcare Services Group Product Quality the Highest
Healthcare Services Group Product Quality Score by Gender
Healthcare Services Group's Product Quality score was rated 1.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Healthcare Services Group.
Female
1.9/5
Male
N/A
Healthcare Services Group Product Quality Score by Ethnicity
Healthcare Services Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Healthcare Services Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Healthcare Services Group Product Quality Score by Age
Healthcare Services Group's Product Quality score was rated 2.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Healthcare Services Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Healthcare Services Group Product Quality Score by Usage
Healthcare Services Group's Product Quality score was rated 3.8 stars by customers who have used Healthcare Services Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Healthcare Services Group Pricing
Healthcare Services Group ROI & Value For Money
2.3/5
Healthcare Services Group has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Healthcare Services Group's overall ROI score rated by its users and customers.
Quick Insights into Healthcare Services Group ROI
Healthcare Services Group's ROI score was rated highest by customers who have used Healthcare Services Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Healthcare Services Group's ROI score.
Ranked Healthcare Services Group ROI the Highest
Healthcare Services Group ROI Score by Gender
Healthcare Services Group's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Healthcare Services Group.
Female
1.7/5
Male
N/A
Healthcare Services Group ROI Score by Ethnicity
Healthcare Services Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Healthcare Services Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Healthcare Services Group ROI Score by Age
Healthcare Services Group's ROI score was rated 2.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Healthcare Services Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
Healthcare Services Group ROI Score by Usage
Healthcare Services Group's ROI score was rated 3.8 stars by customers who have used Healthcare Services Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Healthcare Services Group Customer Satisfaction (CSAT)
Healthcare Services Group Customer Satisfaction (CSAT) Score
36 / 100
Healthcare Services Group has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Healthcare Services Group Customer Satisfaction
Healthcare Services Group's Customer Satisfaction score was rated highest by customers who have used Healthcare Services Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Healthcare Services Group's Customer Satisfaction.
Ranked Healthcare Services Group Customer Satisfaction the Highest
Healthcare Services Group Customer Satisfaction Score by Gender
Healthcare Services Group's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Healthcare Services Group.
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Healthcare Services Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Healthcare Services Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Healthcare Services Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Healthcare Services Group Customer Satisfaction Score by Usage
Healthcare Services Group's Customer Satisfaction score was rated 67 points by customers who have used Healthcare Services Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Healthcare Services Group Customer Service
2.3/5
Healthcare Services Group has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Healthcare Services Group's Customer Service
Address
Bensalem, PA
Website
http://www.hcsgcorp.com/
Quick Insights into Healthcare Services Group Customer Service
Healthcare Services Group's Customer Service score was rated highest by customers who have used Healthcare Services Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Healthcare Services Group's Customer Service score.
Ranked Healthcare Services Group Customer Service the Highest
Healthcare Services Group Customer Service Score by Gender
Healthcare Services Group's Customer Service score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Healthcare Services Group.
Female
1.7/5
Male
N/A
Healthcare Services Group Customer Service Score by Ethnicity
Healthcare Services Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Healthcare Services Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Healthcare Services Group Customer Service Score by Age
Healthcare Services Group's Customer Service score was rated 2.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Healthcare Services Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
Healthcare Services Group Customer Service Score by Usage
Healthcare Services Group's Customer Service score was rated 3.5 stars by customers who have used Healthcare Services Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Healthcare Services Group as an Employer
2.3/5
Healthcare Services Group has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Healthcare Services Group
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Healthcare Services Group scored a -35 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Healthcare Services Group would recommend the brand to a friend. ENPS measures how likely Healthcare Services Group employees would recommend working at Healthcare Services Group to a friend.
Net Promoter Score
-35
NPS Score
| 30% | Promoters |
|---|---|
| 5% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
