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NPS
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Savills
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About Savills' Brand
Provider of real estate consulting services. The company's provides transactional advice, consultancy and management services in connection with commercial, residential and agricultural property, property related financial services and fund management. Its operating segments are transactional advice, consultancy, property & facilities management, fund management and financial services. Among its major competitors, Savills is ranked in 3rd place for NPS while Colliers International is 1st, and JLL is 2nd.
Brand at a Glance
81%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Savills Ranking
- #3 / 4 of its competitors
Savills NPS
Savills's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Savills's customers would recommend using the product based on a scale of -100 to 100.
Savills Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Savills NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Mar 2023 -66 | Mar 2023 | -66 |
May 2023 -25 | May 2023 | -25 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 -17 | Oct 2023 | -17 |
Aug 2024 -1 | Aug 2024 | -1 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Savills is ranked third for NPS among its competitors. Colliers International and JLL come in first and second, with Cushman & Wakefield coming in at #4.
Savills |  JLL |  Cushman & Wakefield |  Colliers International | |
| Global Ranking | #- | #443 | #514 | #- |
| NPS | -1 | 19 | -11 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.43B | $3.67B | $4.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Savills NPS by Gender
Savills's NPS was rated 67 by Male customers on Comparably.
Male
67
Savills's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Savills's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Savills NPS vs. Competitors
Compared to its competitors, Savills's NPS is rated right above Cushman & Wakefield, and is preceded by JLL.
| COMPANY | NPS Score | |
|---|---|---|
| Colliers International | 20 |
| JLL | 19 |
| Savills | -1 |
| Cushman & Wakefield | -11 |
Savills Customer Reviews
Out of the 2 Savills customer reviews 2 were positive and 0 were constructive. Savills customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Savills Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Savills users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Savills Customer Loyalty Score by Gender
Savills's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Savills Customer Loyalty vs. Competitors
Compared to its competitors, Savills's Customer Loyalty score is rated right above Cushman & Wakefield.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Savills | 81% |
| Cushman & Wakefield | 78% |
| JLL | 74% |
| Colliers International | 65% |
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Savills Product Quality
3.2/5
Savills has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Savills Product Information
Savills’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.savills.com
- Company Size
- 10,000+ Employees
Quick Insights into Savills Product Quality
Savills's Product Quality score was rated highest by Male customers.
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Ranked Savills Product Quality the Highest
Savills Product Quality Score by Gender
Savills's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Savills Product Quality vs. Competitors
Compared to its competitors, Savills's Product Quality score is rated right above Cushman & Wakefield, and is preceded by JLL.
| COMPANY | Product Quality Score | |
|---|---|---|
| Colliers International | 3.9/5 |
| JLL | 3.7/5 |
| Savills | 3.2/5 |
| Cushman & Wakefield | 3.1/5 |
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Savills Pricing
Savills ROI & Value For Money
2.9/5
Savills has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Savills ROI
Savills's ROI score was rated highest by Male customers.
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Ranked Savills ROI the Highest
Savills ROI Score by Gender
Savills's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Savills Pricing vs. Competitors
Compared to its competitors, Savills's ROI score is rated right below Cushman & Wakefield.
| COMPANY | Pricing Score | |
|---|---|---|
| Colliers International | 3.9/5 |
| JLL | 3.6/5 |
| Cushman & Wakefield | 3.1/5 |
| Savills | 2.9/5 |
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Savills Customer Satisfaction (CSAT)
Savills Customer Satisfaction (CSAT) Score
50 / 100
Savills has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Savills Customer Satisfaction
Savills's Customer Satisfaction score was rated highest by Male customers.
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Ranked Savills Customer Satisfaction the Highest
Savills Customer Satisfaction Score by Gender
Savills's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Savills Customer Satisfaction vs. Competitors
Compared to its competitors, Savills's Customer Satisfaction score is rated right below Cushman & Wakefield.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Colliers International | 78% |
| JLL | 70% |
| Cushman & Wakefield | 52% |
| Savills | 50% |
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Savills Customer Service
3/5
Savills has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Savills's Customer Service
Address
33 Margaret Street, London, W1G 0JD Bahamas
Website
www.savills.com
Phone Number
7
Quick Insights into Savills Customer Service
Savills's Customer Service score was rated highest by Male customers.
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Ranked Savills Customer Service the Highest
Savills Customer Service Score by Gender
Savills's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Savills Customer Service vs. Competitors
Compared to its competitors, Savills's Customer Service score is rated right below Cushman & Wakefield.
| COMPANY | Customer Service Score | |
|---|---|---|
| Colliers International | 4/5 |
| JLL | 3.7/5 |
| Cushman & Wakefield | 3.2/5 |
| Savills | 3/5 |
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Savills as an Employer
2.6/5
Savills has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Savills scored a -1 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Savills would recommend the brand to a friend. ENPS measures how likely Savills employees would recommend working at Savills to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
