54
NPS
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Eastdil Secured
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About Eastdil Secured's Brand
Eastdil Secured is The Real Estate Investment Banking Company. Among its major competitors, Eastdil Secured is ranked in 1st place for NPS while CBRE is 2nd, and Cushman & Wakefield is 3rd.
Brand at a Glance
73%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Eastdil Secured Ranking
- #1 / 4 of its competitors
Eastdil Secured NPS
Eastdil Secured's Net Promoter Score (NPS) is a 54 with 77% Promoters, 0% Passives, and 23% Detractors. Net Promoter Score tracks whether Eastdil Secured's customers would recommend using the product based on a scale of -100 to 100.
Eastdil Secured Overall NPS
| 77% | Promoters |
|---|---|
| 0% | Passives |
| 23% | Detractors |
Eastdil Secured NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
May 2023 77 | May 2023 | 77 |
Sep 2023 60 | Sep 2023 | 60 |
Nov 2023 63 | Nov 2023 | 63 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 53 | Mar 2024 | 53 |
How Other Brands Compare
Eastdil Secured is ranked first for NPS among its competitors. CBRE and Cushman & Wakefield come in second and third, with Marcus & Millichap coming in at #4.
Eastdil Secured |  CBRE |  Cushman & Wakefield |  Marcus & Millichap | |
| Global Ranking | #- | #267 | #514 | #- |
| NPS | 54 | 17 | -11 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $24.40B | $3.67B | $1.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eastdil Secured NPS vs. Competitors
Compared to its competitors, Eastdil Secured's NPS is rated right above CBRE.
| COMPANY | NPS Score | |
|---|---|---|
| Eastdil Secured | 54 |
| CBRE | 17 |
| Cushman & Wakefield | -11 |
| Marcus & Millichap | -13 |
Eastdil Secured Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Eastdil Secured users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Eastdil Secured Customer Loyalty vs. Competitors
Compared to its competitors, Eastdil Secured's Customer Loyalty score is rated right above CBRE, and is preceded by Cushman & Wakefield.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cushman & Wakefield | 78% |
| Eastdil Secured | 73% |
| CBRE | 72% |
| Marcus & Millichap | 49% |
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Eastdil Secured Product Quality
4.2/5
Eastdil Secured has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Eastdil Secured Product Information
Eastdil Secured’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Tech
Eastdil Secured Product Quality vs. Competitors
Compared to its competitors, Eastdil Secured's Product Quality score is rated right above CBRE.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eastdil Secured | 4.2/5 |
| CBRE | 3.6/5 |
| Cushman & Wakefield | 3.1/5 |
| Marcus & Millichap | 2.8/5 |
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Eastdil Secured Pricing
Eastdil Secured ROI & Value For Money
4.2/5
Eastdil Secured has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Eastdil Secured Pricing vs. Competitors
Compared to its competitors, Eastdil Secured's ROI score is rated right above CBRE.
| COMPANY | Pricing Score | |
|---|---|---|
| Eastdil Secured | 4.2/5 |
| CBRE | 3.5/5 |
| Cushman & Wakefield | 3.1/5 |
| Marcus & Millichap | 2.8/5 |
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Eastdil Secured Customer Satisfaction (CSAT)
Eastdil Secured Customer Satisfaction (CSAT) Score
85 / 100
Eastdil Secured has an overall Customer Satisfaction score of 85 rated by its users and customers.
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Very Satisfied
70%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eastdil Secured Customer Satisfaction vs. Competitors
Compared to its competitors, Eastdil Secured's Customer Satisfaction score is rated right above CBRE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eastdil Secured | 85% |
| CBRE | 67% |
| Cushman & Wakefield | 52% |
| Marcus & Millichap | 45% |
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Eastdil Secured Customer Service
4/5
Eastdil Secured has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Eastdil Secured's Customer Service
Address
40 West 57th Street 22nd Floor, New York City, NY 10019
Website
http://www.eastdilsecured.com/
Phone Number
212-315-7200
Eastdil Secured Customer Service vs. Competitors
Compared to its competitors, Eastdil Secured's Customer Service score is rated right above CBRE.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eastdil Secured | 4/5 |
| CBRE | 3.7/5 |
| Cushman & Wakefield | 3.2/5 |
| Marcus & Millichap | 2.6/5 |
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Eastdil Secured as an Employer
3.7/5
Eastdil Secured has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Eastdil Secured scored a 54 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Eastdil Secured would recommend the brand to a friend. ENPS measures how likely Eastdil Secured employees would recommend working at Eastdil Secured to a friend.
Net Promoter Score
54
NPS Score
| 77% | Promoters |
|---|---|
| 0% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
