-13
NPS
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Marcus & Millichap
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About Marcus & Millichap's Brand
Founded on Focus - Connected by Technology - Powered by Culture
Brand at a Glance
49%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Marcus & Millichap NPS
Marcus & Millichap's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Marcus & Millichap's customers would recommend using the product based on a scale of -100 to 100.
Marcus & Millichap Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Marcus & Millichap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
Jun 2023 -9 | Jun 2023 | -9 |
Oct 2023 -1 | Oct 2023 | -1 |
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 -6 | Feb 2024 | -6 |
Apr 2024 -1 | Apr 2024 | -1 |
May 2024 -6 | May 2024 | -6 |
Jun 2024 -12 | Jun 2024 | -12 |
Sep 2024 -17 | Sep 2024 | -17 |
Mar 2025 -24 | Mar 2025 | -24 |
May 2025 -13 | May 2025 | -13 |
Aug 2025 -13 | Aug 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marcus & Millichap NPS by Gender
Male customers rated Marcus & Millichap's NPS 5 points higher than Female customers.
Male
-20
Marcus & Millichap's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
-25
Marcus & Millichap's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Marcus & Millichap NPS by Ethnicity
Marcus & Millichap's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Marcus & Millichap NPS by Usage
Marcus & Millichap's NPS was rated -40 points by customers who have used Marcus & Millichap's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -40 | 1 to 2 Years | -40 |
Marcus & Millichap Customer Reviews
Out of the 2 Marcus & Millichap customer reviews 1 was positive and 1 was constructive. Marcus & Millichap customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Marcus & Millichap Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Marcus & Millichap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marcus & Millichap Customer Loyalty Score by Gender
Male customers rated Marcus & Millichap's Customer Loyalty score 31% higher than Female customers.
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Male
64%
Yes
Female
33%
Yes
Marcus & Millichap Customer Loyalty Score by Ethnicity
Marcus & Millichap's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Marcus & Millichap.
40
out of 100
Caucasian
70
out of 100
Hispanic or Latino
Marcus & Millichap Customer Loyalty Score by Usage
Marcus & Millichap's Customer Loyalty score was rated 64% by customers who have used Marcus & Millichap's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Marcus & Millichap Customer Loyalty Score by Industry
Marcus & Millichap's Customer Loyalty score was rated 40% by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Marcus & Millichap Product Quality
2.8/5
Marcus & Millichap has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Marcus & Millichap Product Information
Marcus & Millichap’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Marcus & Millichap's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
Quick Insights into Marcus & Millichap Product Quality
Marcus & Millichap's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Marcus & Millichap Product Quality the Highest
Ranked Marcus & Millichap Product Quality the Lowest
Marcus & Millichap Product Quality Score by Gender
Female customers rated Marcus & Millichap's Product Quality score 1.2 stars higher than Male customers.
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Male
1.8/5
Female
3/5
Marcus & Millichap Product Quality Score by Ethnicity
Marcus & Millichap's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Marcus & Millichap.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Marcus & Millichap Product Quality Score by Usage
Marcus & Millichap's Product Quality score was rated 2.1 stars by customers who have used Marcus & Millichap's products/services for 1 to 2 Years.
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Marcus & Millichap Product Quality Score by Industry
Marcus & Millichap's Product Quality score was rated 1.5 stars by Real Estate industry customers.
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Marcus & Millichap Pricing
Marcus & Millichap ROI & Value For Money
2.8/5
Marcus & Millichap has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Marcus & Millichap Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Quick Insights into Marcus & Millichap ROI
Marcus & Millichap's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Marcus & Millichap ROI the Highest
Ranked Marcus & Millichap ROI the Lowest
Marcus & Millichap ROI Score by Gender
Female customers rated Marcus & Millichap's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Marcus & Millichap.
Male
1.7/5
Female
2.9/5
Marcus & Millichap ROI Score by Ethnicity
Marcus & Millichap's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Marcus & Millichap.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Marcus & Millichap ROI Score by Usage
Marcus & Millichap's ROI score was rated 2 stars by customers who have used Marcus & Millichap's products/services for 1 to 2 Years.
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Marcus & Millichap ROI Score by Industry
Marcus & Millichap's ROI score was rated 1.5 stars by Real Estate industry customers.
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Marcus & Millichap Customer Satisfaction (CSAT)
Marcus & Millichap Customer Satisfaction (CSAT) Score
45 / 100
Marcus & Millichap has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
25%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Marcus & Millichap Customer Satisfaction
Marcus & Millichap's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Marcus & Millichap Customer Satisfaction the Highest
Ranked Marcus & Millichap Customer Satisfaction the Lowest
Marcus & Millichap Customer Satisfaction Score by Gender
Female customers rated Marcus & Millichap's Customer Satisfaction score 30 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Marcus & Millichap.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Marcus & Millichap Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Marcus & Millichap's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Marcus & Millichap.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Hispanic or Latino
Marcus & Millichap's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Marcus & Millichap.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Marcus & Millichap Customer Satisfaction Score by Usage
Marcus & Millichap's Customer Satisfaction score was rated 40 points by customers who have used Marcus & Millichap's products/services for 1 to 2 Years.
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Marcus & Millichap Customer Satisfaction Score by Industry
Marcus & Millichap's Customer Satisfaction score was rated 0 points by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Marcus & Millichap Customer Satisfaction Score by Industry",
"text": "Marcus & Millichap's Customer Satisfaction score was rated 0 points by Real Estate industry customers.",
"bars": [
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Marcus & Millichap's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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]
}Marcus & Millichap Customer Service
2.6/5
Marcus & Millichap has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Marcus & Millichap's overall Customer Service score rated by its users and customers.
About Marcus & Millichap's Customer Service
Address
2626 Hanover St., Palo Alto, CA
Website
http://www.marcusmillichap.com
Phone Number
(818) 212-2250
Quick Insights into Marcus & Millichap Customer Service
Marcus & Millichap's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Marcus & Millichap's Customer Service score.
Ranked Marcus & Millichap Customer Service the Highest
Ranked Marcus & Millichap Customer Service the Lowest
Marcus & Millichap Customer Service Score by Gender
Female customers rated Marcus & Millichap's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Marcus & Millichap.
Male
1.8/5
Female
2.6/5
Marcus & Millichap Customer Service Score by Ethnicity
Marcus & Millichap's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Marcus & Millichap.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Marcus & Millichap Customer Service Score by Usage
Marcus & Millichap's Customer Service score was rated 2.1 stars by customers who have used Marcus & Millichap's products/services for 1 to 2 Years.
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Marcus & Millichap Customer Service Score by Industry
Marcus & Millichap's Customer Service score was rated 1.5 stars by Real Estate industry customers.
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Marcus & Millichap as an Employer
2.4/5
Marcus & Millichap has a 2.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Marcus & Millichap scored a -13 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Marcus & Millichap would recommend the brand to a friend. ENPS measures how likely Marcus & Millichap employees would recommend working at Marcus & Millichap to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 25% | Promoters |
|---|---|
| 19% | Passive |
| 56% | Detractors |
