
Pega provides a powerful platform that empowers the world’s leading organizations to unlock business-transforming outcomes with real-time optimization. Clients use our enterprise AI decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow. Pegasystems’s brand is ranked #518 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Pegasystems. When compared to other organizations within the Tech industry, Pegasystems is ranked #163. Among its major competitors, Pegasystems is ranked in 7th place for NPS while Quickbase is 1st, and ServiceNow is 2nd.Their current market cap is $9.25B

Tom Libretto serves as the SVP, Chief Marketing Officer of Pegasystems. Tom started at Pegasystems in October of 2016. Tom currently resides in Greater Boston Area.
Pegasystems's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether Pegasystems's customers would recommend using the product based on a scale of -100 to 100.
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
| Summary | Date | Score |
|---|---|---|
Feb 2023 22 | Feb 2023 | 22 |
Apr 2023 22 | Apr 2023 | 22 |
May 2023 24 | May 2023 | 24 |
Jun 2023 22 | Jun 2023 | 22 |
Aug 2023 19 | Aug 2023 | 19 |
Oct 2023 19 | Oct 2023 | 19 |
Nov 2023 21 | Nov 2023 | 21 |
Jan 2024 19 | Jan 2024 | 19 |
May 2024 20 | May 2024 | 20 |
Aug 2024 20 | Aug 2024 | 20 |
Oct 2024 19 | Oct 2024 | 19 |
May 2025 21 | May 2025 | 21 |
Pegasystems is ranked #4 for NPS among its competitors. ServiceNow and SAP come in first and second, with IBM coming in at third. Among those competitors, it is the lowest valued company behind SAP.
![]() Pegasystems | ![]() IBM | ![]() SAP | ![]() ServiceNow | |
| Global Ranking | #518 | #106 | #185 | #331 |
| NPS | 20 | 26 | 34 | 44 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $9.25B | $119.05B | $154.48B | $115.73B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Pegasystems's NPS 24 points higher than Female customers.
Pegasystems's NPS was rated 38 by Male customers on Comparably.
Pegasystems's NPS was rated 14 by Female customers on Comparably.
Pegasystems's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 57 | Asian or Pacific Islander | 57 |
Other 67 | Other | 67 |
Pegasystems's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Pegasystems's NPS was rated the highest by customers who have used Pegasystems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 27 | Less than 1 Year | 27 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Compared to its competitors, Pegasystems's NPS is rated right above Pyramid Consulting, and is preceded by IBM.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Quickbase | 89 |
![]() | ServiceNow | 44 |
![]() | Appian | 41 |
![]() | Salesforce | 36 |
![]() | SAP | 34 |
![]() | IBM | 26 |
![]() | Pegasystems | 20 |
![]() | Pyramid Consulting | 0 |
In the Tech industry, Pegasystems's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nintendo | 55 |
![]() | Spotify | 49 |
![]() | Apple | 48 |
![]() | Zoom Video Communications | 44 |
![]() | Netflix | 43 |
![]() | 42 | |
![]() | ROBLOX | 38 |
![]() | Peloton | 31 |
![]() | Pegasystems | 20 |
Out of the 2 Pegasystems customer reviews 2 were positive and 0 were constructive. Pegasystems customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Pegasystems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Pegasystems's Customer Loyalty score 20% higher than Male customers.
Pegasystems's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Pegasystems's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 100% | 26-30 | 100% |
31-35 82% | 31-35 | 82% |
41-45 100% | 41-45 | 100% |
Pegasystems's Customer Loyalty score was rated the highest by customers who have used Pegasystems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Pegasystems's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, Pegasystems's Customer Loyalty score is rated right above Appian, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Quickbase | 100% |
![]() | ServiceNow | 86% |
![]() | SAP | 80% |
![]() | IBM | 79% |
![]() | Pegasystems | 79% |
![]() | Appian | 75% |
![]() | Salesforce | 75% |
![]() | Pyramid Consulting | N/A |
In the Tech industry, Pegasystems's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | 87% | |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | Zoom Video Communications | 84% |
![]() | Peloton | 82% |
![]() | Pegasystems | 79% |
Pegasystems has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Pegasystems serves markets in the United States, Australia, and United Kingdom. Pegasystems supports Web devices and offers products for small, medium, and large sized businesses.
Pegasystems’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Pegasystems's product the highest. Reviewers from the Banking and Financial Services industry rated Pegasystems the lowest at 3.6.
Pegasystems's Product Quality score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.
Male customers rated Pegasystems's Product Quality score 0.6 stars higher than Female customers.
Pegasystems's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4 | Other | 4 |
Pegasystems's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.4 | 31-35 | 3.4 |
41-45 4.5 | 41-45 | 4.5 |
Pegasystems's Product Quality score was rated the highest by customers who have used Pegasystems's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Pegasystems's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Compared to its competitors, Pegasystems's Product Quality score is rated right above IBM, and is preceded by Appian.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Quickbase | 4.4/5 |
![]() | ServiceNow | 4.2/5 |
![]() | SAP | 4.1/5 |
![]() | Salesforce | 4/5 |
![]() | Appian | 3.9/5 |
![]() | Pegasystems | 3.9/5 |
![]() | IBM | 3.8/5 |
![]() | Pyramid Consulting | N/A |
In the Tech industry, Pegasystems's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Nintendo | 4.4/5 |
![]() | Apple | 4.3/5 |
![]() | Zoom Video Communications | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | 4.1/5 | |
![]() | Peloton | 4/5 |
![]() | ROBLOX | 4/5 |
![]() | Pegasystems | 3.9/5 |
Pegasystems has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Pegasystems has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Pegasystems.
Pegasystems's ROI score was rated highest by Other customers, and rated lowest by African American/Black customers.
Female customers rated Pegasystems's ROI score 0.2 stars higher than Male customers.
Pegasystems's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.6 | Other | 4.6 |
Pegasystems's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 4 | 26-30 | 4 |
31-35 3.7 | 31-35 | 3.7 |
41-45 4.5 | 41-45 | 4.5 |
Pegasystems's ROI score was rated the highest by customers who have used Pegasystems's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Pegasystems's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, Pegasystems's ROI score is rated right above Appian, and is preceded by IBM.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Quickbase | 4.7/5 |
![]() | ServiceNow | 4.1/5 |
![]() | Salesforce | 4/5 |
![]() | SAP | 3.9/5 |
![]() | IBM | 3.8/5 |
![]() | Pegasystems | 3.8/5 |
![]() | Appian | 3.8/5 |
![]() | Pyramid Consulting | N/A |
In the Tech industry, Pegasystems's ROI score is rated right above ROBLOX, and is preceded by Apple.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Zoom Video Communications | 4.1/5 |
![]() | 4/5 | |
![]() | Spotify | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | Pegasystems | 3.8/5 |
![]() | ROBLOX | 3.8/5 |
Pegasystems has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pegasystems's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
Male customers rated Pegasystems's Customer Satisfaction score 10 points higher than Female customers.
Very Satisfied | 47% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 0% |
Very Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Pegasystems' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Pegasystems' Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
Pegasystems' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Pegasystems's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 75% |
Pegasystems's Customer Satisfaction score was rated the highest by customers who have used Pegasystems's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Pegasystems's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Compared to its competitors, Pegasystems's Customer Satisfaction score is rated right above Appian, and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Quickbase | 100% |
![]() | Pyramid Consulting | 100% |
![]() | ServiceNow | 83% |
![]() | SAP | 82% |
![]() | Salesforce | 79% |
![]() | IBM | 76% |
![]() | Pegasystems | 69% |
![]() | Appian | 60% |
In the Tech industry, Pegasystems's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | 81% | |
![]() | Zoom Video Communications | 74% |
![]() | ROBLOX | 73% |
![]() | Pegasystems | 69% |
![]() | Peloton | 63% |
Pegasystems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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1 Rogers Street, Pegasystems, Cambridge, MA 02142
https://www.pega.com
1-888-PEGA-NOW
Pegasystems's Customer Service score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.
Female customers rated Pegasystems's Customer Service score 0.1 stars higher than Male customers.
Pegasystems's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.5 | Other | 4.5 |
Pegasystems's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.9 | 31-35 | 3.9 |
41-45 4.5 | 41-45 | 4.5 |
Pegasystems's Customer Service score was rated the highest by customers who have used Pegasystems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Pegasystems's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, Pegasystems's Customer Service score is rated right above IBM, and is preceded by Salesforce.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Quickbase | 4.9/5 |
![]() | ServiceNow | 4.1/5 |
![]() | SAP | 4/5 |
![]() | Salesforce | 4/5 |
![]() | Pegasystems | 4/5 |
![]() | IBM | 3.9/5 |
![]() | Appian | 3.8/5 |
![]() | Pyramid Consulting | N/A |
In the Tech industry, Pegasystems's Customer Service score is rated right above Peloton, and is preceded by Nintendo.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Apple | 4.2/5 |
![]() | 4/5 | |
![]() | Zoom Video Communications | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Pegasystems | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | ROBLOX | 3.6/5 |
Pegasystems has a 4.8/5 stars for its overall company culture rated by their employees






Pegasystems scored a 20 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Pegasystems would recommend the brand to a friend. ENPS measures how likely Pegasystems employees would recommend working at Pegasystems to a friend.
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
| 62% | Promoters |
|---|---|
| 16% | Passive |
| 22% | Detractors |
Pegasystems is ranked #518 in the Global Top 100 Brands. It ranks just behind Burt's Bees and just ahead of Krispy Kreme.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
516 | ![]() | Barry's | ![]() | Joey Gonzalez | Health and Wellness |
517 | ![]() | Burt's Bees | ![]() | Jim Geikie | Consumer Goods |
518 | ![]() | Pegasystems | ![]() | Alan Trefler | Tech |
519 | ![]() | Krispy Kreme | ![]() | Michael J. Tattersfield | Food and Beverages |
520 | ![]() | Rockwell Automation | ![]() | Blake Moret | Tech |
521 | ![]() | Elevance Health | ![]() | Gail Boudreaux | Health and Wellness |
522 | ![]() | CoStar Group | ![]() | Andrew Florance | Tech |
Pegasystems is ranked #163 in the Tech Industry. It ranks just behind Astrazeneca PLC and just ahead of Rockwell Automation.
| RANK | COMPANY | Location | |
|---|---|---|---|
161 | ![]() | Zendesk | San Francisco, CA |
162 | ![]() | Astrazeneca PLC | London, AR |
163 | ![]() | Pegasystems | Cambridge, MA |
164 | ![]() | Rockwell Automation | Milwaukee, WI |
165 | ![]() | CoStar Group | |
166 | ![]() | Capgemini | Paris, OH |
167 | ![]() | ZipRecruiter | Santa Monica, CA |