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Elevance Health is

Ranked

#43

Health and Wellness Brands

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Elevance Health

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Elevance Health

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Elevance Health is ranked #43 in Health and Wellness Brands

About Elevance Health's Brand

Our health plan companies deliver quality products and services that give their members access to the care they need. Elevance Health’s brand is ranked #521 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Elevance Health. When compared to other organizations within the Health and Wellness industry, Elevance Health is ranked #43. Among its major competitors, Elevance Health is ranked in 5th place for NPS while CVS Health is 1st, and Humana is 2nd.Their current market cap is $86.64B

Brand at a Glance

66%

Customer Loyalty

2.3/5

Product Quality

2.2/5

Pricing

2.1/5

Customer Service

Elevance Health Ranking

^#521 in Global Best Brands
^#43 in Health and Wellness
^#4 / 4 of its competitors

Elevance Health NPS

Elevance Health's Net Promoter Score (NPS) is a -39 with 26% Promoters, 9% Passives, and 65% Detractors. Net Promoter Score tracks whether Elevance Health's customers would recommend using the product based on a scale of -100 to 100.

Elevance Health Overall NPS

-39

NPS

26%	Promoters
9%	Passives
65%	Detractors

Elevance Health NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 -35	Dec 2024	-35
Jan 2025 -37	Jan 2025	-37
Feb 2025 -37	Feb 2025	-37
Mar 2025 -37	Mar 2025	-37
Apr 2025 -37	Apr 2025	-37
May 2025 -37	May 2025	-37
Jun 2025 -37	Jun 2025	-37
Jul 2025 -39	Jul 2025	-39
Aug 2025 -39	Aug 2025	-39
Oct 2025 -39	Oct 2025	-39
Nov 2025 -39	Nov 2025	-39
Dec 2025 -39	Dec 2025	-39

How Other Brands Compare

Elevance Health is ranked #4 for NPS among its competitors. CVS Health and Humana come in first and second, with UnitedHealth Group coming in at third. Among those competitors, it is the third most valued company behind UnitedHealth Group.

	Elevance Health	CVS Health	UnitedHealth Group	Humana
Global Ranking	#521	#118	#198	#300
NPS	-39	18	-14	2
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$86.64B	$92.35B	$344.29B	$53.34B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Elevance Health NPS by Gender

Male customers rated Elevance Health's NPS 5 points higher than Female customers.

Male

-64

Elevance Health's NPS was rated -64 by Male customers on Comparably.

14%

Promoters

Passives

78%

Detractors

Female

-69

Elevance Health's NPS was rated -69 by Female customers on Comparably.

13%

Promoters

Passives

82%

Detractors

Elevance Health NPS by Ethnicity

Elevance Health's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -82	Caucasian	-82
Hispanic or Latino -86	Hispanic or Latino	-86
African American/Black -45	African American/Black	-45
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other -78	Other	-78

Elevance Health NPS by Age

Elevance Health's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

44%

12%

44%

26-30

20%

27%

53%

31-35

13%

14%

73%

36-40

31%

69%

41-45

36%

55%

46-50

88%

51-55

13%

83%

56-60

89%

61-65

10%

90%

66+

89%

Elevance Health NPS by Usage

Elevance Health's NPS was rated the highest by customers who have used Elevance Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -69	Less than 1 Year	-69
1 to 2 Years -69	1 to 2 Years	-69
2 to 5 Years -48	2 to 5 Years	-48
5 to 10 Years -51	5 to 10 Years	-51
Over 10 Years -82	Over 10 Years	-82

Elevance Health NPS vs. Competitors

Compared to its competitors, Elevance Health's NPS is rated right above Aetna, and is preceded by UnitedHealth Group.

COMPANY		NPS Score
	CVS Health	18
	Humana	2
	Centene Corporation	-7
	UnitedHealth Group	-14
	Elevance Health	-39
	Aetna	-68
	Express Scripts	-74

Elevance Health NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Elevance Health's NPS is rated right below WW (formally Weight Watchers).

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11
	Elevance Health	-39

Elevance Health Customer Reviews

Out of the 50 Elevance Health customer reviews 14 were positive and 36 were constructive. Elevance Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Elevance Health Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of Elevance Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

66%

34%

Elevance Health Customer Loyalty Score by Gender

Female customers rated Elevance Health's Customer Loyalty score 3% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Elevance Health.

Male

64%

Yes

Female

67%

Yes

Elevance Health Customer Loyalty Score by Ethnicity

Elevance Health's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Elevance Health.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Elevance Health Customer Loyalty Score by Age

Elevance Health's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Elevance Health.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 50%	18-25	50%
26-30 82%	26-30	82%
31-35 52%	31-35	52%
36-40 78%	36-40	78%
41-45 55%	41-45	55%
46-50 70%	46-50	70%
51-55 59%	51-55	59%
56-60 54%	56-60	54%
61-65 70%	61-65	70%
66+ 78%	66+	78%

Elevance Health Customer Loyalty Score by Usage

Elevance Health's Customer Loyalty score was rated the highest by customers who have used Elevance Health's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	61%
1 to 2 Years	46%
2 to 5 Years	72%
5 to 10 Years	73%
Over 10 Years	68%

Elevance Health Customer Loyalty Score by Industry

Elevance Health's Customer Loyalty score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Construction industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	59%
Accounting	74%
Aerospace and Aviation	55%
Arts and Entertainment	59%
Banking and Financial Services	67%
Business and Consumer Services	55%
Construction	33%
Education	55%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	69%
Hospitality	55%
Insurance	68%
Legal	82%
Marketing, Advertising and Research	100%
Non-Profit	40%
Professional Services	44%

Elevance Health Customer Loyalty vs. Competitors

Compared to its competitors, Elevance Health's Customer Loyalty score is rated right above Aetna, and is preceded by UnitedHealth Group.

COMPANY		Customer Loyalty Score
	CVS Health	80%
	Humana	76%
	Centene Corporation	69%
	UnitedHealth Group	69%
	Elevance Health	66%
	Aetna	62%
	Express Scripts	61%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Elevance Health's Customer Loyalty score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%
	Elevance Health	66%

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Elevance Health Product Quality

2.3/5

Elevance Health has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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Elevance Health Product Information

Elevance Health’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Elevance Health's product the highest. Reviewers from the Aerospace and Aviation industry rated Elevance Health the lowest at 1.5.

Website: https://www.elevancehealth.com

Company Size: 10,000+ Employees

Industry

Insurance

Quick Insights into Elevance Health Product Quality

Elevance Health's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Professional Services industry.

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Ranked Elevance Health Product Quality the Highest

Accounting	3.6
26-30	3.4
Asian or Pacific Islander	3.3

Ranked Elevance Health Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Professional Services	1.5

Elevance Health Product Quality Score by Gender

Male customers rated Elevance Health's Product Quality score 0.2 stars higher than Female customers.

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Male

1.8/5

Female

1.6/5

Elevance Health Product Quality Score by Ethnicity

Elevance Health's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.3	African American/Black	2.3
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 1.5	Other	1.5

Elevance Health Product Quality Score by Age

Elevance Health's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.9	18-25	2.9
26-30 3.4	26-30	3.4
31-35 1.9	31-35	1.9
36-40 1.8	36-40	1.8
41-45 2.5	41-45	2.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.6	61-65	1.6
66+ 1.5	66+	1.5

Elevance Health Product Quality Score by Usage

Elevance Health's Product Quality score was rated the highest by customers who have used Elevance Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2
1 to 2 Years	1.7
2 to 5 Years	1.9
5 to 10 Years	1.9
Over 10 Years	1.5

Elevance Health Product Quality Score by Industry

Elevance Health's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.

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Tech	1.8
Accounting	3.6
Aerospace and Aviation	1.5
Arts and Entertainment	1.7
Banking and Financial Services	1.5
Business and Consumer Services	1.9
Construction	1.5
Education	1.5
Government and Public Policy	3.4
Healthcare, Hospitals and Medicine	2
Hospitality	1.5
Insurance	1.9
Legal	1.5
Marketing, Advertising and Research	1.5
Non-Profit	1.5
Professional Services	1.5

Elevance Health Product Quality vs. Competitors

Compared to its competitors, Elevance Health's Product Quality score is rated right above Aetna, and is preceded by UnitedHealth Group.

COMPANY		Product Quality Score
	CVS Health	3.5/5
	Humana	3.3/5
	Centene Corporation	3.1/5
	UnitedHealth Group	2.9/5
	Elevance Health	2.3/5
	Aetna	1.6/5
	Express Scripts	1.5/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Elevance Health's Product Quality score is rated right below WW (formally Weight Watchers).

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5
	Elevance Health	2.3/5

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Elevance Health Pricing

Elevance Health ROI & Value For Money

2.2/5

Elevance Health has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.

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Elevance Health Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Elevance Health.

Quick Insights into Elevance Health ROI

Elevance Health's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Professional Services industry.

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Ranked Elevance Health ROI the Highest

26-30	3.5
Government and Public Policy	3.5
Asian or Pacific Islander	3.3

Ranked Elevance Health ROI the Lowest

Other	1.5
Over 10 Years	1.5
Professional Services	1.5

Elevance Health ROI Score by Gender

Male customers rated Elevance Health's ROI score 0.4 stars higher than Female customers.

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Male

1.9/5

Female

1.5/5

Elevance Health ROI Score by Ethnicity

Elevance Health's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 1.5	Other	1.5

Elevance Health ROI Score by Age

Elevance Health's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.8	18-25	2.8
26-30 3.5	26-30	3.5
31-35 1.8	31-35	1.8
36-40 1.9	36-40	1.9
41-45 2.5	41-45	2.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Elevance Health ROI Score by Usage

Elevance Health's ROI score was rated the highest by customers who have used Elevance Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.1
1 to 2 Years	1.7
2 to 5 Years	1.9
5 to 10 Years	1.9
Over 10 Years	1.5

Elevance Health ROI Score by Industry

Elevance Health's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Professional Services industry customers.

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Tech	1.8
Accounting	3.3
Aerospace and Aviation	1.7
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	2.2
Construction	1.5
Education	1.5
Government and Public Policy	3.5
Healthcare, Hospitals and Medicine	2
Hospitality	2.1
Insurance	1.9
Legal	1.5
Marketing, Advertising and Research	1.5
Non-Profit	1.5
Professional Services	1.5

Elevance Health Pricing vs. Competitors

Compared to its competitors, Elevance Health's ROI score is rated right above Express Scripts, and is preceded by UnitedHealth Group.

COMPANY		Pricing Score
	CVS Health	3.4/5
	Humana	3.1/5
	Centene Corporation	2.9/5
	UnitedHealth Group	2.9/5
	Elevance Health	2.2/5
	Express Scripts	1.6/5
	Aetna	1.5/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Elevance Health's ROI score is rated right below WW (formally Weight Watchers).

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5
	Elevance Health	2.2/5

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Elevance Health Customer Satisfaction (CSAT)

Elevance Health Customer Satisfaction (CSAT) Score

31 / 100

Elevance Health has an overall Customer Satisfaction score of 31 rated by its users and customers.

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Very Satisfied	21%
Satisfied	10%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	13%
Very Dissatisfied	49%

Very Satisfied

21%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

49%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Elevance Health Customer Satisfaction

Elevance Health's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Professional Services industry.

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Ranked Elevance Health Customer Satisfaction the Highest

18-25	71%
Accounting	69%
Asian or Pacific Islander	60%

Ranked Elevance Health Customer Satisfaction the Lowest

Over 10 Years	12%
51-55	5%
Professional Services	0%

Elevance Health Customer Satisfaction Score by Gender

Male customers rated Elevance Health's Customer Satisfaction score 3 points higher than Female customers.

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21 / 100

Male

	Very Satisfied	12%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	19%
	Very Dissatisfied	56%

18 / 100

Female

	Very Satisfied	13%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	11%
	Very Dissatisfied	65%

Elevance Health Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Elevance Health's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.

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13 / 100

Very Satisfied	8%
Satisfied	5%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	16%
Very Dissatisfied	68%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

68%

CSAT according to Hispanic or Latino

Elevance Health's Customer Satisfaction (CSAT) score was rated 14% according to Hispanic or Latino users and customers.

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14 / 100

Very Satisfied	0%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	72%

Very Satisfied

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

72%

CSAT according to African American/Black

Elevance Health's Customer Satisfaction (CSAT) score was rated 32% according to African American/Black users and customers.

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32 / 100

Very Satisfied	27%
Satisfied	5%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	18%
Very Dissatisfied	36%

Very Satisfied

27%

Satisfied

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

18%

Very Dissatisfied

36%

CSAT according to Asian or Pacific Islander

Elevance Health's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	5%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

20%

CSAT according to Other

Elevance Health's Customer Satisfaction (CSAT) score was rated 18% according to Other users and customers.

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18 / 100

Very Satisfied	7%
Satisfied	11%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	15%
Very Dissatisfied	63%

Very Satisfied

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

63%

Elevance Health Customer Satisfaction Score by Age

Elevance Health's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

71%

26-30

57%

31-35

27%

36-40

33%

41-45

35%

46-50

51-55

56-60

61-65

13%

66+

12%

Elevance Health Customer Satisfaction Score by Usage

Elevance Health's Customer Satisfaction score was rated the highest by customers who have used Elevance Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	23
1 to 2 Years	18
2 to 5 Years	25
5 to 10 Years	24
Over 10 Years	12

Elevance Health Customer Satisfaction Score by Industry

Elevance Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.

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{
	"title": "Elevance Health Customer Satisfaction Score by Industry",
	"text": "Elevance Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 24,
			"stars": 0,
			"csatScore": 24,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 24
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 69,
			"stars": 0,
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			"scoreClassName": "max",
			"scoreLabel": 69
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 19,
			"stars": 0,
			"csatScore": 19,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 19
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Elevance Health's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	24
Accounting	69
Aerospace and Aviation	28
Arts and Entertainment	18
Banking and Financial Services	0
Business and Consumer Services	25
Construction	0
Education	17
Government and Public Policy	60
Healthcare, Hospitals and Medicine	19
Hospitality	25
Insurance	33
Legal	0
Marketing, Advertising and Research	0
Non-Profit	0
Professional Services	0

Elevance Health Customer Satisfaction vs. Competitors

Compared to its competitors, Elevance Health's Customer Satisfaction score is rated right above Aetna, and is preceded by UnitedHealth Group.

COMPANY		Customer Satisfaction (CSAT) Score
	CVS Health	68%
	Humana	56%
	Centene Corporation	51%
	UnitedHealth Group	49%
	Elevance Health	31%
	Aetna	14%
	Express Scripts	12%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Elevance Health's Customer Satisfaction score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%
	Elevance Health	31%

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Elevance Health Customer Service

2.1/5

Elevance Health has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.

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About Elevance Health's Customer Service

Address

Indianapolis, IN 46204

Website

https://www.elevancehealth.com

Phone Number

317-488-6000

Elevance Health's Social Links

Quick Insights into Elevance Health Customer Service

Elevance Health's Customer Service score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Professional Services industry.

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Ranked Elevance Health Customer Service the Highest

Government and Public Policy	3.6
26-30	3.4
Asian or Pacific Islander	3.3

Ranked Elevance Health Customer Service the Lowest

Hispanic or Latino	1.5
Over 10 Years	1.5
Professional Services	1.5

Elevance Health Customer Service Score by Gender

Male customers rated Elevance Health's Customer Service score 0.2 stars higher than Female customers.

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Male

1.8/5

Female

1.6/5

Elevance Health Customer Service Score by Ethnicity

Elevance Health's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 1.6	Other	1.6

Elevance Health Customer Service Score by Age

Elevance Health's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 2.9	18-25	2.9
26-30 3.4	26-30	3.4
31-35 2.1	31-35	2.1
36-40 1.9	36-40	1.9
41-45 2.6	41-45	2.6
46-50 1.6	46-50	1.6
51-55 1.7	51-55	1.7
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Elevance Health Customer Service Score by Usage

Elevance Health's Customer Service score was rated the highest by customers who have used Elevance Health's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.1
1 to 2 Years	1.6
2 to 5 Years	1.9
5 to 10 Years	1.9
Over 10 Years	1.5

Elevance Health Customer Service Score by Industry

Elevance Health's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Professional Services industry customers.

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Tech	1.9
Accounting	3.5
Aerospace and Aviation	1.8
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Business and Consumer Services	2.4
Construction	1.5
Education	1.5
Government and Public Policy	3.6
Healthcare, Hospitals and Medicine	1.9
Hospitality	2.1
Insurance	2.3
Legal	1.5
Marketing, Advertising and Research	1.5
Non-Profit	1.5
Professional Services	1.5

Elevance Health Customer Service vs. Competitors

Compared to its competitors, Elevance Health's Customer Service score is rated right above Aetna, and is preceded by UnitedHealth Group.

COMPANY		Customer Service Score
	CVS Health	3.7/5
	Humana	3.2/5
	Centene Corporation	2.9/5
	UnitedHealth Group	2.9/5
	Elevance Health	2.1/5
	Aetna	1.5/5
	Express Scripts	1.5/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Elevance Health's Customer Service score is rated right below WW (formally Weight Watchers).

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5
	Elevance Health	2.1/5

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Elevance Health as an Employer

3.4/5

Elevance Health has a 3.4/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of Elevance Health

Gail Boudreaux

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Elevance Health scored a -39 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Elevance Health would recommend the brand to a friend. ENPS measures how likely Elevance Health employees would recommend working at Elevance Health to a friend.

Net Promoter Score

-39

NPS Score

26%	Promoters
9%	Passive
65%	Detractors

Employee Net Promoter Score

-2

eNPS Score

40%	Promoters
18%	Passive
42%	Detractors

Global Ranking Snapshot

Elevance Health is ranked #521 in the Global Top 100 Brands. It ranks just behind Rockwell Automation and just ahead of CoStar Group.

RANK			INDUSTRY
519	Krispy Kreme	Michael J. Tattersfield	Food and Beverages
520	Rockwell Automation	Blake Moret	Tech
521	Elevance Health	Gail Boudreaux	Health and Wellness
522	CoStar Group	Andrew Florance	Tech
523	Cinepolis	Alejandro Magana	Media and Entertainment
524	Capgemini	Aiman Ezzat	Tech
525	Randstad	Jacques Broek	Business and Consumer Services

Health and Wellness Ranking Snapshot

Elevance Health is ranked #43 in the Health and Wellness Industry. It ranks just behind Barry's and just ahead of Medtronic.

RANK		Location
41	Astrazeneca PLC	London, AR
42	Barry's	Miami, FL
43	Elevance Health	Indianapolis, IN
44	Medtronic	Minneapolis, MN
45	Teladoc	Purchase, NY
46	Calm	San Francisco, CA
47	Novartis Pharmaceuticals