Comparably is excited to introduce our all-new Best Brands Award winners
Learn More
Anthem, Inc. is
Ranked
#43
in
Health and Wellness Brands
Brand Page
Anthem, Inc.
Marketing or Exec? Claim Your Free Account

Anthem, Inc. is ranked #43 in Health and Wellness Brands

About Anthem, Inc. Brand

Our health plan companies deliver quality products and services that give their members access to the care they need. Anthem, Inc.’s brand is ranked #521 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Anthem, Inc.. When compared to other organizations within the Health and Wellness industry, Anthem, Inc. is ranked #43. Among its major competitors, Anthem, Inc. is ranked in 3rd place for NPS while UnitedHealth Group is 1st, and CVS Health is 2nd.Their current market cap is $86.64B

Brand at a Glance

76%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service

Anthem, Inc. Ranking

Anthem, Inc. NPS

Anthem, Inc.'s Net Promoter Score (NPS) is a 9 with 48% Promoters, 13% Passives, and 39% Detractors. Net Promoter Score tracks whether Anthem, Inc.'s customers would recommend using the product based on a scale of -100 to 100.

Anthem, Inc. Overall NPS

9
NPS
48%Promoters
13%Passives
39%Detractors
Anthem, Inc. Overall NPS

Anthem, Inc. NPS Trend

-100
-50
0
50
100
Jul 2021
28
Jul 202128
Aug 2021
32
Aug 202132
Sep 2021
22
Sep 202122
Oct 2021
23
Oct 202123
Nov 2021
18
Nov 202118
Dec 2021
17
Dec 202117
Jan 2022
15
Jan 202215
Feb 2022
14
Feb 202214
Mar 2022
12
Mar 202212
Apr 2022
11
Apr 202211
May 2022
10
May 202210
Jun 2022
9
Jun 20229

How Other Brands Compare

Anthem, Inc. is ranked third for NPS among its competitors. UnitedHealth Group and CVS Health come in first and second, with Humana coming in at #4. Among those competitors, it is the third most valued company behind UnitedHealth Group.

Sign Up for Brand Profile PRO to get the full Comparison data of Anthem, Inc. vs Competitors.

PRO Demo Our Brand Intelligence Solutions

Anthem, Inc. Logo
Anthem, Inc.
CVS Health's Logo
CVS Health
UnitedHealth Group's Logo
UnitedHealth Group
Humana's Logo
Humana
Global Ranking#521#118#198#300
NPS910109
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutralNeutral
Valuation Updated every 24 hours for public companies$86.64B$92.35B$344.29B$53.34B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Anthem, Inc. NPS by Gender

Male customers rated Anthem, Inc.'s NPS 10 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full NPS by Gender data of Anthem, Inc..

Male

-5

Anthem, Inc.'s NPS was rated -5 by Male customers on Comparably.

Sign Up to learn about Anthem, Inc. NPS Score rated by Male customers on Comparably.
40%
Promoters
15%
Passives
45%
Detractors

Female

-15

Anthem, Inc.'s NPS was rated -15 by Female customers on Comparably.

Sign Up to learn about Anthem, Inc. NPS Score rated by Female customers on Comparably.
35%
Promoters
15%
Passives
50%
Detractors

Anthem, Inc. NPS by Ethnicity

Anthem, Inc.'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Anthem, Inc..
-100
-50
0
50
100
Caucasian
-51
Caucasian-51
African American/Black
40
African American/Black40
Asian or Pacific Islander
57
Asian or Pacific Islander57
Other
-50
Other-50

Anthem, Inc. NPS by Age

Anthem, Inc.'s NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Anthem, Inc..
0
20
40
60
80
100
Promoters
40%
Passives
40%
Detractors
20%
26-3040%40%20%
Promoters
40%
Passives
20%
Detractors
40%
31-3540%20%40%
Promoters
67%
Passives
0%
Detractors
33%
36-4067%0%33%
Promoters
80%
Passives
0%
Detractors
20%
41-4580%0%20%
Promoters
0%
Passives
40%
Detractors
60%
46-500%40%60%
Promoters
50%
Passives
0%
Detractors
50%
51-5550%0%50%
Promoters
14%
Passives
29%
Detractors
57%
56-6014%29%57%
Promoters
0%
Passives
0%
Detractors
100%
66+0%0%100%

Anthem, Inc. NPS by Usage

Anthem, Inc.'s NPS was rated the highest by customers who have used Anthem, Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Anthem, Inc..
-100
-50
0
50
100
Less than 1 Year
-75
Less than 1 Year-75
1 to 2 Years
-10
1 to 2 Years-10
2 to 5 Years
6
2 to 5 Years6
5 to 10 Years
11
5 to 10 Years11
Over 10 Years
-20
Over 10 Years-20

Anthem, Inc. NPS vs. Competitors

Compared to its competitors, Anthem, Inc.'s NPS is rated right above Humana, and is preceded by CVS Health.

Unlock Anthem, Inc. NPS vs. Competitors Data

Anthem, Inc. Logo
VS
UnitedHealth Group's Logo
CVS Health's Logo
Humana's Logo
Centene Corporation's Logo
Express Scripts' Logo
Aetna's Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. NPS vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Anthem, Inc. NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Anthem, Inc.'s NPS is rated right below WW (formally Weight Watchers).

Unlock Anthem, Inc. NPS vs. Companies in Health and Wellness Data

Anthem, Inc. Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. NPS vs. Companies in Health and Wellness data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Anthem, Inc. Customer Reviews

Out of the 17 Anthem, Inc. customer reviews 8 were positive and 9 were constructive. Anthem, Inc. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
As covid hit our child was diagnosed with an autoimmune disease. Anthem refused to approve necessry medicine. I have spent over 100 hours of my time trying to contact customer service and get help for multiple billing issues. A year and half later we are in collections and Anthem refuses to settl
Review from Indianapolis, IN / Female / Caucasian / 46-50Posted 8 days ago
What do you value most about this brand?
Anthem is a good employer/client
Review from Indianapolis, IN / Male / Asian or Pacific Islander / 41-45
What can this brand most improve?
The customer service is absolutely horrible. You can rarely speak to anyone that actually wants to help you
Review from Indianapolis, IN / Male / Other / 46-50
What do you value most about this brand?
The Blue Cross and Blue Shield name and multi state association
Review from Indianapolis, IN / Female / Caucasian / 46-50
What do you value most about this brand?
How much you care for your clients
Review from Female / African American/Black / 18-25

Anthem, Inc. Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Anthem, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

76
76%
24
24%
Anthem, Inc. Customer Loyalty

Anthem, Inc. Customer Loyalty Score by Gender

Female customers rated Anthem, Inc.'s Customer Loyalty score 4% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Anthem, Inc..
Male
82%
Yes
Female
86%
Yes

Anthem, Inc. Customer Loyalty Score by Ethnicity

Anthem, Inc.'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Anthem, Inc..
80
out of 100
Caucasian
100
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
78
out of 100
Other

Anthem, Inc. Customer Loyalty Score by Age

Anthem, Inc.'s Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Anthem, Inc..
0
20%
40%
60%
80%
100%
26-30
100%
26-30100%
31-35
82%
31-3582%
36-40
85%
36-4085%
41-45
100%
41-45100%
46-50
64%
46-5064%
51-55
70%
51-5570%
56-60
74%
56-6074%
66+
100%
66+100%

Anthem, Inc. Customer Loyalty Score by Usage

Anthem, Inc.'s Customer Loyalty score was rated the highest by customers who have used Anthem, Inc.'s products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
78%
1 to 2 Years
73%
2 to 5 Years
84%
5 to 10 Years
90%
Over 10 Years
91%

Anthem, Inc. Customer Loyalty Score by Industry

Anthem, Inc.'s Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
64%
Accounting
85%
Aerospace and Aviation
100%
Banking and Financial Services
100%
Healthcare, Hospitals and Medicine
75%
Insurance
100%

Anthem, Inc. Customer Loyalty vs. Competitors

Compared to its competitors, Anthem, Inc.'s Customer Loyalty score is rated right above CVS Health.

Unlock Anthem, Inc. Customer Loyalty vs. Competitors Data

Anthem, Inc. Logo
VS
CVS Health's Logo
Humana's Logo
UnitedHealth Group's Logo
Centene Corporation's Logo
Aetna's Logo
Express Scripts' Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. Customer Loyalty vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Anthem, Inc.'s Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by Philips.

Unlock Anthem, Inc. Customer Loyalty vs. Companies in Health and Wellness Data

Anthem, Inc. Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
WW (formally Weight Watchers) Logo
CVS Health's Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. Customer Loyalty vs. Companies in Health and Wellness data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Anthem, Inc. Product Quality

3.5/5

Anthem, Inc. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Anthem, Inc. overall Product Quality score rated by its users and customers.

Anthem, Inc. Product Information

Anthem, Inc.’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Anthem, Inc.'s product the highest. Reviewers from the Tech industry rated Anthem, Inc. the lowest at 2.2.

Website
http://www.anthem.com
Company Size
10,000+ Employees

Industry

Insurance

Quick Insights into Anthem, Inc. Product Quality

Anthem, Inc.'s Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Anthem, Inc. Product Quality.

Ranked Anthem, Inc. Product Quality the Highest

Accounting
4.2
Asian or Pacific Islander
4.1
26-30
3.7

Ranked Anthem, Inc. Product Quality the Lowest

Other
2.1
Less than 1 Year
1.7
66+
1.5

Anthem, Inc. Product Quality Score by Gender

Male customers rated Anthem, Inc.'s Product Quality score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Anthem, Inc..

Male

2.9/5

Female

2.7/5

Anthem, Inc. Product Quality Score by Ethnicity

Anthem, Inc.'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Anthem, Inc..
0
1
2
3
4
5
Caucasian
2.1
Caucasian2.1
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
2.1
Other2.1

Anthem, Inc. Product Quality Score by Age

Anthem, Inc.'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Anthem, Inc..
0
1
2
3
4
5
26-30
3.7
26-303.7
31-35
3.3
31-353.3
36-40
3.4
36-403.4
41-45
3.7
41-453.7
46-50
1.6
46-501.6
51-55
3
51-553
56-60
2.7
56-602.7
66+
1.5
66+1.5

Anthem, Inc. Product Quality Score by Usage

Anthem, Inc.'s Product Quality score was rated the highest by customers who have used Anthem, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
1.7
1 to 2 Years
3.2
2 to 5 Years
2.8
5 to 10 Years
2.9
Over 10 Years
3.1

Anthem, Inc. Product Quality Score by Industry

Anthem, Inc.'s Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
2.2
Accounting
4.2
Banking and Financial Services
2.3
Healthcare, Hospitals and Medicine
3.7
Insurance
3.8

Anthem, Inc. Product Quality vs. Competitors

Compared to its competitors, Anthem, Inc.'s Product Quality score is rated right above Humana, and is preceded by UnitedHealth Group.

COMPANYProduct Quality Score
CVS Health3.5/5
UnitedHealth Group3.5/5
Anthem, Inc.3.5/5
Humana3.4/5
Centene Corporation3.3/5
Express Scripts2.3/5
Aetna2.1/5

Unlock Anthem, Inc. Product Quality vs. Competitors Data

Anthem, Inc. Logo
VS
CVS Health's Logo
UnitedHealth Group's Logo
Humana's Logo
Centene Corporation's Logo
Express Scripts' Logo
Aetna's Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. Product Quality vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Anthem, Inc.'s Product Quality score is rated right below WW (formally Weight Watchers).

Unlock Anthem, Inc. Product Quality vs. Companies in Health and Wellness Data

Anthem, Inc. Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. Product Quality vs. Companies in Health and Wellness data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Anthem, Inc. Pricing

Anthem, Inc. ROI & Value For Money

3.4/5

Anthem, Inc. has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Anthem, Inc. overall ROI score rated by its users and customers.

Anthem, Inc. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Anthem, Inc..

Quick Insights into Anthem, Inc. ROI

Anthem, Inc.'s ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Anthem, Inc. ROI score.

Ranked Anthem, Inc. ROI the Highest

Asian or Pacific Islander
4.2
26-30
4
Accounting
3.9

Ranked Anthem, Inc. ROI the Lowest

Tech
2.4
Other
1.6
66+
1.5

Anthem, Inc. ROI Score by Gender

Male customers rated Anthem, Inc.'s ROI score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Anthem, Inc..

Male

3/5

Female

2.9/5

Anthem, Inc. ROI Score by Ethnicity

Anthem, Inc.'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Anthem, Inc..
0
1
2
3
4
5
Caucasian
2.2
Caucasian2.2
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
1.6
Other1.6

Anthem, Inc. ROI Score by Age

Anthem, Inc.'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Anthem, Inc..
0
1
2
3
4
5
26-30
4
26-304
31-35
3.6
31-353.6
36-40
3.6
36-403.6
41-45
3.2
41-453.2
46-50
1.9
46-501.9
51-55
3.1
51-553.1
56-60
2.8
56-602.8
66+
1.5
66+1.5

Anthem, Inc. ROI Score by Usage

Anthem, Inc.'s ROI score was rated the highest by customers who have used Anthem, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
2.9
1 to 2 Years
3.4
2 to 5 Years
2.7
5 to 10 Years
3.1
Over 10 Years
3.2

Anthem, Inc. ROI Score by Industry

Anthem, Inc.'s ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
2.4
Accounting
3.9
Aerospace and Aviation
3.5
Banking and Financial Services
2.5
Healthcare, Hospitals and Medicine
3.5
Insurance
3.6

Anthem, Inc. Pricing vs. Competitors

Compared to its competitors, Anthem, Inc.'s ROI score is rated right above CVS Health.

Unlock Anthem, Inc. ROI vs. Competitors Data

Anthem, Inc. Logo
VS
CVS Health's Logo
Humana's Logo
UnitedHealth Group's Logo
Centene Corporation's Logo
Express Scripts' Logo
Aetna's Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. ROI vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Anthem, Inc.'s ROI score is rated right above CVS Health, and is preceded by Philips.

Unlock Anthem, Inc. ROI vs. Companies in Health and Wellness Data

Anthem, Inc. Logo
VS
Peloton's Logo
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. ROI vs. Companies in Health and Wellness data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Anthem, Inc. Customer Satisfaction (CSAT)

Anthem, Inc. Customer Satisfaction (CSAT) Score

66 / 100

Anthem, Inc. has an overall Customer Satisfaction score of 66 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

PRO Demo Our Brand Intelligence Solutions

Very Satisfied47%
Satisfied19%
Neither Satisfied nor Dissatisfied8%
Dissatisfied10%
Very Dissatisfied16%
Very Satisfied
47%
Satisfied
19%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
10%
Very Dissatisfied
16%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Anthem, Inc. Customer Satisfaction

Anthem, Inc.'s Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 56-60.

Sign Up to unlock insights into how customers have ranked Anthem, Inc. Customer Satisfaction.

Ranked Anthem, Inc. Customer Satisfaction the Highest

Asian or Pacific Islander
100%
36-40
80%
Accounting
80%

Ranked Anthem, Inc. Customer Satisfaction the Lowest

Less than 1 Year
25%
Other
25%
56-60
0%

Anthem, Inc. Customer Satisfaction Score by Gender

Female customers rated Anthem, Inc.'s Customer Satisfaction score 4 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Anthem, Inc..
46 / 100
Male
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
38%
50 / 100
Female
Very Satisfied
44%
Satisfied
6%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
17%
Very Dissatisfied
22%

Anthem, Inc. Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Anthem, Inc. Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Anthem, Inc..
31 / 100
Very Satisfied25%
Satisfied6%
Neither Satisfied nor Dissatisfied6%
Dissatisfied19%
Very Dissatisfied44%
Very Satisfied
25%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
19%
Very Dissatisfied
44%

CSAT according to African American/Black

Anthem, Inc. Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Anthem, Inc..
60 / 100
Very Satisfied60%
Satisfied0%
Neither Satisfied nor Dissatisfied20%
Dissatisfied20%
Very Dissatisfied0%
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Anthem, Inc. Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Anthem, Inc..
100 / 100
Very Satisfied67%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Anthem, Inc. Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Anthem, Inc..
25 / 100
Very Satisfied25%
Satisfied0%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied50%
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%

Anthem, Inc. Customer Satisfaction Score by Age

Anthem, Inc.'s Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Anthem, Inc..
0
20
40
60
80
100
26-30 CSAT Score
75%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
26-3075%
31-35 CSAT Score
60%
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
31-3560%
36-40 CSAT Score
80%
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
36-4080%
41-45 CSAT Score
66%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
41-4566%
46-50 CSAT Score
25%
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
46-5025%
56-60 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
56-600%

Anthem, Inc. Customer Satisfaction Score by Usage

Anthem, Inc.'s Customer Satisfaction score was rated the highest by customers who have used Anthem, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
25
1 to 2 Years
57
2 to 5 Years
50
5 to 10 Years
50
Over 10 Years
50

Anthem, Inc. Customer Satisfaction Score by Industry

Anthem, Inc.'s Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Tech
33
Accounting
80
Aerospace and Aviation
67
Healthcare, Hospitals and Medicine
50

Anthem, Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, Anthem, Inc.'s Customer Satisfaction score is rated right above UnitedHealth Group.

COMPANYCustomer Satisfaction (CSAT) Score
Anthem, Inc.66%
UnitedHealth Group65%
Centene Corporation55%
Humana54%
CVS Health52%
Express Scripts23%
Aetna22%

Unlock Anthem, Inc. Customer Satisfaction vs. Competitors Data

Anthem, Inc. Logo
VS
UnitedHealth Group's Logo
Centene Corporation's Logo
Humana's Logo
CVS Health's Logo
Express Scripts' Logo
Aetna's Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. Customer Satisfaction vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Anthem, Inc.'s Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

Unlock Anthem, Inc. Customer Satisfaction vs. Companies in Health and Wellness Data

Anthem, Inc. Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Peloton's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Anthem, Inc. Customer Service

3.5/5

Anthem, Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Anthem, Inc. overall Customer Service score rated by its users and customers.

About Anthem, Inc.'s Customer Service

Address

120 Monument Circle, Indianapolis, IN 46204


Website

http://www.anthem.com


Phone Number

317-488-6000

Quick Insights into Anthem, Inc. Customer Service

Anthem, Inc.'s Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Anthem, Inc. Customer Service score.

Ranked Anthem, Inc. Customer Service the Highest

Insurance
4.6
African American/Black
4.1
31-35
3.9

Ranked Anthem, Inc. Customer Service the Lowest

Other
2.1
Banking and Financial Services
2
66+
1.5

Anthem, Inc. Customer Service Score by Gender

Female customers rated Anthem, Inc.'s Customer Service score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Anthem, Inc..

Male

2.9/5

Female

3/5

Anthem, Inc. Customer Service Score by Ethnicity

Anthem, Inc.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Anthem, Inc..
0
20
40
60
80
100
Caucasian
2.3
Caucasian2.3
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
2.1
Other2.1

Anthem, Inc. Customer Service Score by Age

Anthem, Inc.'s Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Anthem, Inc..
0
20
40
60
80
100
26-30
3.8
26-303.8
31-35
3.9
31-353.9
36-40
3.5
36-403.5
41-45
3.6
41-453.6
46-50
2.2
46-502.2
51-55
3.1
51-553.1
56-60
2.5
56-602.5
66+
1.5
66+1.5

Anthem, Inc. Customer Service Score by Usage

Anthem, Inc.'s Customer Service score was rated the highest by customers who have used Anthem, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
2.9
1 to 2 Years
3.4
2 to 5 Years
2.8
5 to 10 Years
3.1
Over 10 Years
2.8

Anthem, Inc. Customer Service Score by Industry

Anthem, Inc.'s Customer Service score was rated the highest by Insurance industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
2.5
Accounting
4.1
Aerospace and Aviation
3.3
Banking and Financial Services
2
Healthcare, Hospitals and Medicine
3.5
Insurance
4.6

Anthem, Inc. Customer Service vs. Competitors

Compared to its competitors, Anthem, Inc.'s Customer Service score is rated right above UnitedHealth Group, and is preceded by Humana.

COMPANYCustomer Service Score
CVS Health3.6/5
Humana3.6/5
Anthem, Inc.3.5/5
UnitedHealth Group3.4/5
Centene Corporation3/5
Express Scripts2.1/5
Aetna1.9/5

Unlock Anthem, Inc. Customer Service vs. Competitors Data

Anthem, Inc. Logo
VS
CVS Health's Logo
Humana's Logo
UnitedHealth Group's Logo
Centene Corporation's Logo
Express Scripts' Logo
Aetna's Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. Customer Service vs. Competitors data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Anthem, Inc.'s Customer Service score is rated right below WW (formally Weight Watchers).

Unlock Anthem, Inc. Customer Service vs. Companies in Health and Wellness Data

Anthem, Inc. Logo
VS
Peloton's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Anthem, Inc. Customer Service vs. Companies in Health and Wellness data and gain insights into your customers today.

PRO Demo Our Brand Intelligence Solutions

Anthem, Inc. as an Employer

4.1/5

Anthem, Inc. has a 4.1/5 stars for its overall company culture rated by their employees

  Anthem, Inc. CEO
top
20%
CEO of Anthem, Inc.

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Anthem, Inc. scored a 9 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Anthem, Inc. would recommend the brand to a friend. ENPS measures how likely Anthem, Inc. employees would recommend working at Anthem, Inc. to a friend.

Net Promoter Score

9
NPS Score
48%Promoters
13%Passive
39%Detractors

Employee Net Promoter Score

19
eNPS Score
50%Promoters
19%Passive
31%Detractors

Global Ranking Snapshot

Anthem, Inc. is ranked #521 in the Global Top 100 Brands. It ranks just behind Rockwell Automation and just ahead of CoStar Group.

RANKCOMPANYCEOINDUSTRY
519
Krispy Kreme  Krispy Kreme CEO
Michael J. Tattersfield
Food and Beverages
520
Rockwell Automation  Rockwell Automation CEO
Blake Moret
Tech
521
Anthem, Inc.  Anthem, Inc. CEO
Gail Boudreaux
Health and Wellness
522
CoStar Group  CoStar Group CEO
Andrew Florance
Tech
523
Cinepolis  Cinepolis CEO
Alejandro Magana
Media and Entertainment
524
Capgemini  Capgemini CEO
Aiman Ezzat
Tech
525
Randstad  Randstad CEO
Jacques Broek
Business and Consumer Services

Health and Wellness Ranking Snapshot

Anthem, Inc. is ranked #43 in the Health and Wellness Industry. It ranks just behind Barry's and just ahead of Medtronic.

RANKCOMPANYLocation
41
Astrazeneca PLC
London, AR
42
Barry's
Miami, FL
43
Anthem, Inc.
Indianapolis, IN
44
Medtronic
Minneapolis, MN
45
Teladoc
Purchase, NY
46
Calm
San Francisco, CA
47
Novartis Pharmaceuticals