Aetna NPS & Customer Reviews

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Aetna

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Aetna

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About Aetna's Brand

Among its major competitors, Aetna is ranked in 8th place for NPS while Markel Corporation is 1st, and Humana is 2nd. Overall, Aetna has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

62%

Customer Loyalty

1.6/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Aetna CMO

David Edelman

David Edelman serves as the Chief Marketing Officer of Aetna. David started at Aetna in September of 2016. David currently resides in the Greater Boston Area.

Aetna Ranking

^#4 / 4 of its competitors

Aetna NPS

Aetna's Net Promoter Score (NPS) is a -68 with 14% Promoters, 4% Passives, and 82% Detractors. Net Promoter Score tracks whether Aetna's customers would recommend using the product based on a scale of -100 to 100.

Aetna Overall NPS

-68

NPS

14%	Promoters
4%	Passives
82%	Detractors

Aetna NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -67	Feb 2025	-67
Mar 2025 -67	Mar 2025	-67
Apr 2025 -67	Apr 2025	-67
May 2025 -67	May 2025	-67
Jun 2025 -67	Jun 2025	-67
Jul 2025 -67	Jul 2025	-67
Aug 2025 -67	Aug 2025	-67
Sep 2025 -67	Sep 2025	-67
Oct 2025 -67	Oct 2025	-67
Nov 2025 -67	Nov 2025	-67
Dec 2025 -67	Dec 2025	-67
Jan 2026 -67	Jan 2026	-67

How Other Brands Compare

Aetna is ranked #4 for NPS among its competitors. Humana and UnitedHealth Group come in first and second, with Elevance Health coming in at third.

	Aetna	UnitedHealth Group	Humana	Elevance Health
Global Ranking	#-	#198	#300	#521
NPS	-68	-14	2	-39
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$344.29B	$53.34B	$86.64B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Aetna NPS by Gender

Female customers rated Aetna's NPS 8 points higher than Male customers.

Male

-87

Aetna's NPS was rated -87 by Male customers on Comparably.

Promoters

Passives

92%

Detractors

Female

-79

Aetna's NPS was rated -79 by Female customers on Comparably.

Promoters

Passives

88%

Detractors

Aetna NPS by Ethnicity

Aetna's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -84	Caucasian	-84
Hispanic or Latino -78	Hispanic or Latino	-78
African American/Black -49	African American/Black	-49
Asian or Pacific Islander -43	Asian or Pacific Islander	-43
Native American -100	Native American	-100
Other -92	Other	-92

Aetna NPS by Age

Aetna's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

25%

75%

26-30

21%

79%

31-35

93%

36-40

15%

78%

41-45

88%

46-50

10%

87%

51-55

92%

56-60

94%

61-65

92%

66+

90%

Aetna NPS by Usage

Aetna's NPS was rated the highest by customers who have used Aetna's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -86	Less than 1 Year	-86
1 to 2 Years -84	1 to 2 Years	-84
2 to 5 Years -77	2 to 5 Years	-77
5 to 10 Years -83	5 to 10 Years	-83
Over 10 Years -81	Over 10 Years	-81

Aetna NPS vs. Competitors

Compared to its competitors, Aetna's NPS is rated right below Elevance Health.

COMPANY		NPS Score
	Markel Corporation	18
	Humana	2
	UnitedHealth Group	-14
	Aflac	-18
	Health Care Service Corporation (HCSC)	-18
	Molina Healthcare	-19
	Elevance Health	-39
	Aetna	-68

Aetna Customer Reviews

Out of the 140 Aetna customer reviews 17 were positive and 123 were constructive. Aetna customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Aetna Customer Loyalty

62%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

62% of Aetna users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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62%

38%

Aetna Customer Loyalty Score by Gender

Female customers rated Aetna's Customer Loyalty score 7% higher than Male customers.

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Male

58%

Yes

Female

65%

Yes

Aetna Customer Loyalty Score by Ethnicity

Aetna's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Aetna Customer Loyalty Score by Age

Aetna's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 44%	18-25	44%
26-30 36%	26-30	36%
31-35 29%	31-35	29%
36-40 50%	36-40	50%
41-45 73%	41-45	73%
46-50 56%	46-50	56%
51-55 58%	51-55	58%
56-60 54%	56-60	54%
61-65 61%	61-65	61%
66+ 69%	66+	69%

Aetna Customer Loyalty Score by Usage

Aetna's Customer Loyalty score was rated the highest by customers who have used Aetna's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	53%
1 to 2 Years	50%
2 to 5 Years	62%
5 to 10 Years	71%
Over 10 Years	75%

Aetna Customer Loyalty Score by Industry

Aetna's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	52%
Accounting	69%
Aerospace and Aviation	55%
Architecture and Planning	64%
Arts and Entertainment	66%
Automotive and Transportation	55%
Banking and Financial Services	69%
Biotech and Pharmaceuticals	10%
Business and Consumer Services	78%
Business Supplies and Equipment	40%
Construction	50%
Consulting	66%
Consumer Services	100%
Education	60%
Government and Public Policy	69%
Healthcare, Hospitals and Medicine	65%
Individual and Family Services	46%
Insurance	60%
International Trade and Development	78%
Legal	68%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	55%
Media and Entertainment	70%
Military and Defense	100%
Non-Profit	55%
Energy and Manufacturing	25%
Professional Services	49%
Public Relations and Communications	46%
Real Estate	55%
Retail	74%
Security and Investigations	70%
Telecommunications	55%
Transportation	64%

Aetna Customer Loyalty vs. Competitors

Compared to its competitors, Aetna's Customer Loyalty score is rated right below Elevance Health.

COMPANY		Customer Loyalty Score
	Markel Corporation	77%
	Humana	76%
	Aflac	76%
	Molina Healthcare	75%
	Health Care Service Corporation (HCSC)	73%
	UnitedHealth Group	69%
	Elevance Health	66%
	Aetna	62%

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Aetna Product Quality

1.6/5

Aetna has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.

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Aetna Product Information

Aetna’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the International Trade and Development industry rated Aetna's product the highest. Reviewers from the Arts and Entertainment industry rated Aetna the lowest at 2.

Website: https://www.aetna.com/

Company Size: 10,000+ Employees

Industry

Insurance

Quick Insights into Aetna Product Quality

Aetna's Product Quality score was rated highest by customers from the International Trade and Development industry, and rated lowest by customers from the Transportation industry.

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Ranked Aetna Product Quality the Highest

International Trade and Development	3.9
African American/Black	2.2
18-25	1.7

Ranked Aetna Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Aetna Product Quality Score by Gender

Aetna's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Aetna Product Quality Score by Ethnicity

Aetna's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.2	African American/Black	2.2
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Aetna Product Quality Score by Age

Aetna's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.7	18-25	1.7
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Aetna Product Quality Score by Usage

Aetna's Product Quality score was rated 1.5 stars by customers who have used Aetna's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Aetna Product Quality Score by Industry

Aetna's Product Quality score was rated the highest by International Trade and Development industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.6
Aerospace and Aviation	1.5
Architecture and Planning	3.2
Arts and Entertainment	2
Automotive and Transportation	1.5
Banking and Financial Services	1.7
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2
Business Supplies and Equipment	1.5
Construction	1.5
Consulting	1.5
Consumer Services	2.6
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Individual and Family Services	1.8
Insurance	1.7
International Trade and Development	3.9
Legal	1.5
Manufacturing and Machinery	2
Marketing, Advertising and Research	1.5
Media and Entertainment	3.8
Military and Defense	2
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Real Estate	1.6
Retail	1.5
Security and Investigations	2.3
Telecommunications	1.9
Transportation	1.5

Aetna Product Quality vs. Competitors

Compared to its competitors, Aetna's Product Quality score is rated right below Elevance Health.

COMPANY		Product Quality Score
	Markel Corporation	3.8/5
	Health Care Service Corporation (HCSC)	3.3/5
	Humana	3.3/5
	UnitedHealth Group	2.9/5
	Molina Healthcare	2.9/5
	Aflac	2.8/5
	Elevance Health	2.3/5
	Aetna	1.6/5

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Aetna Pricing

Aetna ROI & Value For Money

1.5/5

Aetna has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Aetna Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Media and Entertainment industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Aetna.

Quick Insights into Aetna ROI

Aetna's ROI score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Transportation industry.

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Ranked Aetna ROI the Highest

Media and Entertainment	4.3
African American/Black	2.4
18-25	2

Ranked Aetna ROI the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Aetna ROI Score by Gender

Aetna's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Aetna ROI Score by Ethnicity

Aetna's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 1.7	Asian or Pacific Islander	1.7
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Aetna ROI Score by Age

Aetna's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2	18-25	2
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Aetna ROI Score by Usage

Aetna's ROI score was rated 1.5 stars by customers who have used Aetna's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Aetna ROI Score by Industry

Aetna's ROI score was rated the highest by Media and Entertainment industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.6
Aerospace and Aviation	1.8
Architecture and Planning	3.3
Arts and Entertainment	2.2
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.8
Business Supplies and Equipment	1.5
Construction	1.5
Consulting	1.7
Consumer Services	2.9
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Individual and Family Services	1.7
Insurance	1.8
International Trade and Development	2.9
Legal	1.5
Manufacturing and Machinery	2.5
Marketing, Advertising and Research	1.5
Media and Entertainment	4.3
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Real Estate	2.6
Retail	1.5
Security and Investigations	2.5
Telecommunications	1.9
Transportation	1.5

Aetna Pricing vs. Competitors

Compared to its competitors, Aetna's ROI score is rated right below Elevance Health.

COMPANY		Pricing Score
	Markel Corporation	3.7/5
	Health Care Service Corporation (HCSC)	3.2/5
	Humana	3.1/5
	UnitedHealth Group	2.9/5
	Molina Healthcare	2.9/5
	Aflac	2.7/5
	Elevance Health	2.2/5
	Aetna	1.5/5

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Aetna Customer Satisfaction (CSAT)

Aetna Customer Satisfaction (CSAT) Score

14 / 100

Aetna has an overall Customer Satisfaction score of 14 rated by its users and customers.

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Very Satisfied	9%
Satisfied	5%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	16%
Very Dissatisfied	65%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

65%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Aetna Customer Satisfaction

Aetna's Customer Satisfaction score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Transportation industry.

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Ranked Aetna Customer Satisfaction the Highest

Media and Entertainment	67%
Asian or Pacific Islander	38%
36-40	23%

Ranked Aetna Customer Satisfaction the Lowest

31-35	0%
Native American	0%
Transportation	0%

Aetna Customer Satisfaction Score by Gender

Female customers rated Aetna's Customer Satisfaction score 4 points higher than Male customers.

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8 / 100

Male

	Very Satisfied	5%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	21%
	Very Dissatisfied	67%

12 / 100

Female

	Very Satisfied	9%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	12%
	Very Dissatisfied	72%

Aetna Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Aetna's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.

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9 / 100

Very Satisfied	7%
Satisfied	2%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	18%
Very Dissatisfied	69%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

69%

CSAT according to Hispanic or Latino

Aetna's Customer Satisfaction (CSAT) score was rated 12% according to Hispanic or Latino users and customers.

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12 / 100

Very Satisfied	12%
Satisfied	0%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	6%
Very Dissatisfied	71%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

71%

CSAT according to African American/Black

Aetna's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

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33 / 100

Very Satisfied	24%
Satisfied	9%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	21%
Very Dissatisfied	46%

Very Satisfied

24%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

21%

Very Dissatisfied

46%

CSAT according to Asian or Pacific Islander

Aetna's Customer Satisfaction (CSAT) score was rated 38% according to Asian or Pacific Islander users and customers.

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38 / 100

Very Satisfied	15%
Satisfied	23%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	62%

Very Satisfied

15%

Satisfied

23%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

62%

CSAT according to Native American

Aetna's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Aetna's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.

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8 / 100

Very Satisfied	3%
Satisfied	5%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	12%
Very Dissatisfied	79%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

79%

Aetna Customer Satisfaction Score by Age

Aetna's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

16%

26-30

15%

31-35

36-40

23%

41-45

11%

46-50

16%

51-55

56-60

61-65

11%

66+

10%

Aetna Customer Satisfaction Score by Usage

Aetna's Customer Satisfaction score was rated the highest by customers who have used Aetna's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	9
1 to 2 Years	7
2 to 5 Years	13
5 to 10 Years	8
Over 10 Years	13

Aetna Customer Satisfaction Score by Industry

Aetna's Customer Satisfaction score was rated the highest by Media and Entertainment industry customers, and the lowest by Transportation industry customers.

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{
	"title": "Aetna Customer Satisfaction Score by Industry",
	"text": "Aetna's Customer Satisfaction score was rated the highest by Media and Entertainment industry customers, and the lowest by Transportation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Aetna's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
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			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Aetna's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Aetna's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 24,
			"stars": 0,
			"csatScore": 24,
			"text": "Aetna's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 24
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Aetna's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 37,
			"stars": 0,
			"csatScore": 37,
			"text": "Aetna's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 37
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Aetna's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 37,
			"stars": 0,
			"csatScore": 37,
			"text": "Aetna's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 37
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
			"text": "Aetna's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 5,
			"stars": 0,
			"csatScore": 5,
			"text": "Aetna's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 5
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Aetna's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Aetna's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Aetna's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "International Trade and Development",
			"groupId": 528,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Aetna's Customer Satisfaction score is  rated by International Trade and Development customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Aetna's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Aetna's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Aetna's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Aetna's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Aetna's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Aetna's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	7
Accounting	5
Aerospace and Aviation	16
Architecture and Planning	60
Arts and Entertainment	24
Automotive and Transportation	0
Banking and Financial Services	10
Biotech and Pharmaceuticals	0
Business and Consumer Services	37
Business Supplies and Equipment	0
Construction	0
Consulting	14
Consumer Services	37
Education	5
Government and Public Policy	5
Healthcare, Hospitals and Medicine	12
Individual and Family Services	20
Insurance	12
International Trade and Development	50
Legal	0
Manufacturing and Machinery	33
Marketing, Advertising and Research	0
Media and Entertainment	67
Military and Defense	0
Non-Profit	0
Energy and Manufacturing	0
Professional Services	14
Public Relations and Communications	0
Real Estate	33
Retail	0
Security and Investigations	33
Telecommunications	0
Transportation	0

Aetna Customer Satisfaction vs. Competitors

Compared to its competitors, Aetna's Customer Satisfaction score is rated right below Elevance Health.

COMPANY		Customer Satisfaction (CSAT) Score
	Health Care Service Corporation (HCSC)	64%
	Humana	56%
	Markel Corporation	52%
	UnitedHealth Group	49%
	Molina Healthcare	45%
	Aflac	40%
	Elevance Health	31%
	Aetna	14%

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Aetna Customer Service

1.5/5

Aetna has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Aetna's Customer Service

Address

Hartford, CT 06156

Website

https://www.aetna.com/

Phone Number

1-800-872-3862

Aetna's Social Links

linkedin.com/company/aetna

Quick Insights into Aetna Customer Service

Aetna's Customer Service score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Transportation industry.

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Ranked Aetna Customer Service the Highest

Media and Entertainment	3.5
African American/Black	2
18-25	1.7

Ranked Aetna Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Aetna Customer Service Score by Gender

Aetna's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Aetna Customer Service Score by Ethnicity

Aetna's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2	African American/Black	2
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Aetna Customer Service Score by Age

Aetna's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.7	18-25	1.7
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Aetna Customer Service Score by Usage

Aetna's Customer Service score was rated 1.5 stars by customers who have used Aetna's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Aetna Customer Service Score by Industry

Aetna's Customer Service score was rated the highest by Media and Entertainment industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.6
Aerospace and Aviation	1.5
Architecture and Planning	3.3
Arts and Entertainment	2
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.6
Business and Consumer Services	2.2
Business Supplies and Equipment	1.5
Construction	1.5
Consulting	1.5
Consumer Services	3
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Individual and Family Services	1.6
Insurance	1.6
International Trade and Development	1.5
Legal	1.5
Manufacturing and Machinery	1.8
Marketing, Advertising and Research	1.5
Media and Entertainment	3.5
Military and Defense	2.1
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Relations and Communications	1.5
Real Estate	2.1
Retail	1.5
Security and Investigations	2.3
Telecommunications	1.5
Transportation	1.5

Aetna Customer Service vs. Competitors

Compared to its competitors, Aetna's Customer Service score is rated right below Elevance Health.

COMPANY		Customer Service Score
	Markel Corporation	3.7/5
	Health Care Service Corporation (HCSC)	3.6/5
	Humana	3.2/5
	UnitedHealth Group	2.9/5
	Molina Healthcare	2.9/5
	Aflac	2.5/5
	Elevance Health	2.1/5
	Aetna	1.5/5

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Aetna as an Employer

2.8/5

Aetna has a 2.8/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Aetna

Mark Bertolini

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Aetna scored a -68 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Aetna would recommend the brand to a friend. ENPS measures how likely Aetna employees would recommend working at Aetna to a friend.

Net Promoter Score

-68

NPS Score

14%	Promoters
4%	Passive
82%	Detractors

Employee Net Promoter Score

-15

eNPS Score

31%	Promoters
23%	Passive
46%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail