18
NPS
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Markel Corporation
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About Markel Corporation's Brand
Markel Corporation (NYSE – MKL) is a holding company based in Richmond, Virginia. Markel is listed on the NYSE Among its major competitors, Markel Corporation is ranked in 4th place for NPS while American Financial Group is 1st, and Chubb is 2nd.Their current market cap is $18.17B
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Markel Corporation Ranking
- #3 / 4 of its competitors
Markel Corporation NPS
Markel Corporation's Net Promoter Score (NPS) is a 18 with 52% Promoters, 14% Passives, and 34% Detractors. Net Promoter Score tracks whether Markel Corporation's customers would recommend using the product based on a scale of -100 to 100.
Markel Corporation Overall NPS
| 52% | Promoters |
|---|---|
| 14% | Passives |
| 34% | Detractors |
Markel Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 31 | Jun 2023 | 31 |
Jul 2023 34 | Jul 2023 | 34 |
Aug 2023 42 | Aug 2023 | 42 |
Sep 2023 35 | Sep 2023 | 35 |
Oct 2023 37 | Oct 2023 | 37 |
Nov 2023 31 | Nov 2023 | 31 |
Dec 2023 29 | Dec 2023 | 29 |
Feb 2024 25 | Feb 2024 | 25 |
Apr 2024 24 | Apr 2024 | 24 |
May 2024 18 | May 2024 | 18 |
Oct 2024 17 | Oct 2024 | 17 |
Jun 2025 16 | Jun 2025 | 16 |
How Other Brands Compare
Markel Corporation is ranked third for NPS among its competitors. Chubb and Berkshire Hathaway come in first and second, with Allstate coming in at #4. Among those competitors, it is the lowest valued company behind Chubb.
Markel Corporation |  Allstate |  Chubb |  Berkshire Hathaway | |
| Global Ranking | #- | #122 | #299 | #360 |
| NPS | 18 | -31 | 39 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $18.17B | $31.46B | $71.58B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Markel Corporation NPS by Gender
Female customers rated Markel Corporation's NPS 53 points higher than Male customers.
Male
-13
Markel Corporation's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
40
Markel Corporation's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Markel Corporation NPS by Ethnicity
Markel Corporation's NPS was rated 11 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
Markel Corporation NPS by Age
Markel Corporation's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
Markel Corporation NPS by Usage
Markel Corporation's NPS was rated the highest by customers who have used Markel Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Markel Corporation NPS vs. Competitors
Compared to its competitors, Markel Corporation's NPS is rated right above Loews Corporation, and is preceded by Berkshire Hathaway.
| COMPANY | NPS Score | |
|---|---|---|
 | American Financial Group | 75 |
| Chubb | 39 |
| Berkshire Hathaway | 20 |
| Markel Corporation | 18 |
 | Loews Corporation | -17 |
| Allstate | -31 |
 | Aetna | -68 |
Markel Corporation Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Markel Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Markel Corporation Customer Loyalty Score by Gender
Female customers rated Markel Corporation's Customer Loyalty score 4% higher than Male customers.
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Male
78%
Yes
Female
82%
Yes
Markel Corporation Customer Loyalty Score by Ethnicity
Markel Corporation's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
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89
out of 100
Caucasian
Markel Corporation Customer Loyalty Score by Age
Markel Corporation's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
51-55 82% | 51-55 | 82% |
Markel Corporation Customer Loyalty Score by Usage
Markel Corporation's Customer Loyalty score was rated the highest by customers who have used Markel Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Markel Corporation Customer Loyalty Score by Industry
Markel Corporation's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
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Markel Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Markel Corporation's Customer Loyalty score is rated right above Allstate, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chubb | 82% |
| Berkshire Hathaway | 78% |
| Markel Corporation | 77% |
| Allstate | 74% |
| American Financial Group | 68% |
| Aetna | 62% |
| Loews Corporation | 54% |
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Markel Corporation Product Quality
3.8/5
Markel Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Markel Corporation Product Information
Markel Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Markel Corporation's product the highest. Reviewers from the Insurance industry rated Markel Corporation the lowest at 3.8.
- Website
- https://www.markelcorp.com
- Company Size
- 5,001-10,000 Employees
Industry
FinTech
Insurance
Quick Insights into Markel Corporation Product Quality
Markel Corporation's Product Quality score was rated highest by customers who have used Markel Corporation's products/services for Over 10 Years, and rated lowest by customers from the Insurance industry.
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Ranked Markel Corporation Product Quality the Highest
Ranked Markel Corporation Product Quality the Lowest
Markel Corporation Product Quality Score by Gender
Markel Corporation's Product Quality score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
Markel Corporation Product Quality Score by Ethnicity
Markel Corporation's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Markel Corporation Product Quality Score by Age
Markel Corporation's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
51-55 3.9 | 51-55 | 3.9 |
Markel Corporation Product Quality Score by Usage
Markel Corporation's Product Quality score was rated the highest by customers who have used Markel Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Markel Corporation Product Quality Score by Industry
Markel Corporation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Markel Corporation Product Quality vs. Competitors
Compared to its competitors, Markel Corporation's Product Quality score is rated right above American Financial Group, and is preceded by Berkshire Hathaway.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chubb | 3.9/5 |
| Berkshire Hathaway | 3.9/5 |
| Markel Corporation | 3.8/5 |
| American Financial Group | 3.7/5 |
| Loews Corporation | 3.2/5 |
| Allstate | 2.3/5 |
| Aetna | 1.6/5 |
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Markel Corporation Pricing
Markel Corporation ROI & Value For Money
3.7/5
Markel Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Markel Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Insurance industry think that they had the lowest ROI from Markel Corporation.
Quick Insights into Markel Corporation ROI
Markel Corporation's ROI score was rated highest by customers who have used Markel Corporation's products/services for 1 to 2 Years, and rated lowest by customers from the Insurance industry.
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Ranked Markel Corporation ROI the Highest
Ranked Markel Corporation ROI the Lowest
Markel Corporation ROI Score by Gender
Female customers rated Markel Corporation's ROI score 0.7 stars higher than Male customers.
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Male
3.2/5
Female
3.9/5
Markel Corporation ROI Score by Ethnicity
Markel Corporation's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Markel Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Markel Corporation ROI Score by Age
Markel Corporation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
51-55 3.9 | 51-55 | 3.9 |
Markel Corporation ROI Score by Usage
Markel Corporation's ROI score was rated the highest by customers who have used Markel Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Markel Corporation ROI Score by Industry
Markel Corporation's ROI score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Markel Corporation Pricing vs. Competitors
Compared to its competitors, Markel Corporation's ROI score is rated right above Loews Corporation, and is preceded by Berkshire Hathaway.
| COMPANY | Pricing Score | |
|---|---|---|
| Chubb | 4/5 |
| American Financial Group | 3.9/5 |
| Berkshire Hathaway | 3.7/5 |
| Markel Corporation | 3.7/5 |
| Loews Corporation | 3.6/5 |
| Allstate | 2.3/5 |
| Aetna | 1.5/5 |
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Markel Corporation Customer Satisfaction (CSAT)
Markel Corporation Customer Satisfaction (CSAT) Score
53 / 100
Markel Corporation has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
29%
Satisfied
24%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Markel Corporation Customer Satisfaction
Markel Corporation's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by Male customers.
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Ranked Markel Corporation Customer Satisfaction the Highest
Ranked Markel Corporation Customer Satisfaction the Lowest
Markel Corporation Customer Satisfaction Score by Gender
Female customers rated Markel Corporation's Customer Satisfaction score 33 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Markel Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Markel Corporation's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
Markel Corporation Customer Satisfaction Score by Age
Markel Corporation's Customer Satisfaction score was rated 75 points by customers ages 51-55 on Comparably.
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0
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 75% |
Markel Corporation Customer Satisfaction Score by Usage
Markel Corporation's Customer Satisfaction score was rated 66 points by customers who have used Markel Corporation's products/services for 2 to 5 Years.
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Markel Corporation Customer Satisfaction Score by Industry
Markel Corporation's Customer Satisfaction score was rated 75 points by Tech industry customers.
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}Markel Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Markel Corporation's Customer Satisfaction score is rated right above Allstate, and is preceded by Loews Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Berkshire Hathaway | 77% |
| American Financial Group | 75% |
| Chubb | 72% |
| Loews Corporation | 67% |
| Markel Corporation | 52% |
| Allstate | 33% |
| Aetna | 14% |
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Markel Corporation Customer Service
3.7/5
Markel Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Markel Corporation's Customer Service
Address
Glen Allen, VA
Website
https://www.markelcorp.com
Quick Insights into Markel Corporation Customer Service
Markel Corporation's Customer Service score was rated highest by customers who have used Markel Corporation's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Markel Corporation Customer Service the Highest
Ranked Markel Corporation Customer Service the Lowest
Markel Corporation Customer Service Score by Gender
Female customers rated Markel Corporation's Customer Service score 1.2 stars higher than Male customers.
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Male
2.7/5
Female
3.9/5
Markel Corporation Customer Service Score by Ethnicity
Markel Corporation's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Markel Corporation Customer Service Score by Age
Markel Corporation's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
51-55 3.9 | 51-55 | 3.9 |
Markel Corporation Customer Service Score by Usage
Markel Corporation's Customer Service score was rated the highest by customers who have used Markel Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Markel Corporation Customer Service Score by Industry
Markel Corporation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Markel Corporation Customer Service vs. Competitors
Compared to its competitors, Markel Corporation's Customer Service score is rated right above Loews Corporation, and is preceded by Berkshire Hathaway.
| COMPANY | Customer Service Score | |
|---|---|---|
| American Financial Group | 4/5 |
| Chubb | 4/5 |
| Berkshire Hathaway | 3.8/5 |
| Markel Corporation | 3.7/5 |
| Loews Corporation | 3.7/5 |
| Allstate | 2.4/5 |
| Aetna | 1.5/5 |
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Markel Corporation as an Employer
4.1/5
Markel Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Markel Corporation scored a 18 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Markel Corporation would recommend the brand to a friend. ENPS measures how likely Markel Corporation employees would recommend working at Markel Corporation to a friend.
Net Promoter Score
18
NPS Score
| 52% | Promoters |
|---|---|
| 14% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
