-17
NPS
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Loews Corporation
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About Loews Corporation's Brand
Loews Corporation is a diversified company. Among its major competitors, Loews Corporation is ranked in 7th place for NPS while Boardwalk Pipeline Partners L.P. is 1st, and Reynolds America is 2nd.Their current market cap is $12.83B
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Loews Corporation Ranking
- #4 / 4 of its competitors
Loews Corporation NPS
Loews Corporation's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Loews Corporation's customers would recommend using the product based on a scale of -100 to 100.
Loews Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Loews Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 0 | Jan 2021 | 0 |
Apr 2021 -33 | Apr 2021 | -33 |
Nov 2021 -50 | Nov 2021 | -50 |
Apr 2022 -40 | Apr 2022 | -40 |
Mar 2023 -17 | Mar 2023 | -17 |
How Other Brands Compare
Loews Corporation is ranked #4 for NPS among its competitors. Markel Corporation and AIG come in first and second, with Marsh McLennan coming in at third. Among those competitors, it is the lowest valued company behind Marsh McLennan.
Loews Corporation |  AIG |  Marsh McLennan |  Markel Corporation | |
| Global Ranking | #- | #302 | #- | #- |
| NPS | -17 | 11 | 7 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $12.83B | $40.99B | $62.58B | $18.17B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loews Corporation NPS vs. Competitors
Compared to its competitors, Loews Corporation's NPS is rated right above Lincoln Financial Group, and is preceded by CNA.
| COMPANY | NPS Score | |
|---|---|---|
 | Boardwalk Pipeline Partners L.P. | 100 |
 | Reynolds America | 100 |
| Markel Corporation | 18 |
| AIG | 11 |
| Marsh McLennan | 7 |
 | Transocean | N/A |
 | CNA | -10 |
| Loews Corporation | -17 |
 | Lincoln Financial Group | -22 |
Loews Corporation Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Loews Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Loews Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Loews Corporation's Customer Loyalty score is rated right above Reynolds America, and is preceded by CNA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Boardwalk Pipeline Partners L.P. | 100% |
| Markel Corporation | 77% |
| Lincoln Financial Group | 73% |
| Marsh McLennan | 69% |
| AIG | 64% |
| CNA | 54% |
| Loews Corporation | 54% |
| Reynolds America | N/A |
| Transocean | N/A |
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Loews Corporation Product Quality
3.2/5
Loews Corporation has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Loews Corporation Product Information
Loews Corporation’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.loews.com/
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Loews Corporation Product Quality vs. Competitors
Compared to its competitors, Loews Corporation's Product Quality score is rated right above CNA, and is preceded by Marsh McLennan.
| COMPANY | Product Quality Score | |
|---|---|---|
| Boardwalk Pipeline Partners L.P. | 5/5 |
| Markel Corporation | 3.8/5 |
| AIG | 3.3/5 |
| Marsh McLennan | 3.3/5 |
| Loews Corporation | 3.2/5 |
| CNA | 2.9/5 |
| Lincoln Financial Group | 2.5/5 |
| Reynolds America | N/A |
| Transocean | N/A |
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Loews Corporation Pricing
Loews Corporation ROI & Value For Money
3.6/5
Loews Corporation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Loews Corporation Pricing vs. Competitors
Compared to its competitors, Loews Corporation's ROI score is rated right above AIG, and is preceded by Markel Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Boardwalk Pipeline Partners L.P. | 5/5 |
| Markel Corporation | 3.7/5 |
| Loews Corporation | 3.6/5 |
| AIG | 3.4/5 |
| Marsh McLennan | 3.3/5 |
| CNA | 2.9/5 |
| Lincoln Financial Group | 2.8/5 |
| Reynolds America | N/A |
| Transocean | N/A |
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Loews Corporation Customer Satisfaction (CSAT)
Loews Corporation Customer Satisfaction (CSAT) Score
66 / 100
Loews Corporation has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Loews Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Loews Corporation's Customer Satisfaction score is rated right above AIG, and is preceded by Reynolds America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Boardwalk Pipeline Partners L.P. | 100% |
| Reynolds America | 100% |
| Loews Corporation | 67% |
| AIG | 58% |
| Marsh McLennan | 58% |
| Markel Corporation | 53% |
| CNA | 50% |
| Lincoln Financial Group | 46% |
| Transocean | 0% |
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Loews Corporation Customer Service
3.7/5
Loews Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Loews Corporation's Customer Service
Address
667 Madison Avenue New York, New York City, NY
Website
http://www.loews.com/
Phone Number
(212) 521-2000
Loews Corporation Customer Service vs. Competitors
Compared to its competitors, Loews Corporation's Customer Service score is rated right above Marsh McLennan, and is preceded by Markel Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Boardwalk Pipeline Partners L.P. | 5/5 |
| Markel Corporation | 3.7/5 |
| Loews Corporation | 3.7/5 |
| Marsh McLennan | 3.5/5 |
| AIG | 3.3/5 |
| CNA | 2.9/5 |
| Lincoln Financial Group | 2.8/5 |
| Reynolds America | N/A |
| Transocean | N/A |
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Loews Corporation as an Employer
2.6/5
Loews Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Loews Corporation scored a -17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Loews Corporation would recommend the brand to a friend. ENPS measures how likely Loews Corporation employees would recommend working at Loews Corporation to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
