-10
NPS
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CNA
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About CNA's Brand
CNA is one of the largest U.S. commercial property and casualty insurance companies. CNA provides a broad range of standard and specialized property and casualty insurance products and services for businesses and professionals in the U.S., Canada and Europe, backed by more than 120 years of experience and approximately $45 billion of assets. Among its major competitors, CNA is ranked in 3rd place for NPS while AmTrust Financial is 1st, and Travelers is 2nd.Their current market cap is $12.43B
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
CNA Ranking
- #2 / 4 of its competitors
CNA NPS
CNA's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether CNA's customers would recommend using the product based on a scale of -100 to 100.
CNA Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
CNA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -25 | Mar 2022 | -25 |
May 2022 -17 | May 2022 | -17 |
Aug 2023 -1 | Aug 2023 | -1 |
Oct 2023 -13 | Oct 2023 | -13 |
Jul 2024 0 | Jul 2024 | 0 |
Jan 2026 -10 | Jan 2026 | -10 |
How Other Brands Compare
CNA is ranked second for NPS among its competitors. Travelers and The Warranty Group come in first and third, with FedNat coming in at #4. Among those competitors, it is the second most valued company behind Travelers.
CNA |  Travelers |  The Warranty Group |  FedNat | |
| Global Ranking | #- | #381 | #- | #- |
| NPS | -10 | -8 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $12.43B | $37.99B | $7.25B | $80.41M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CNA NPS by Gender
CNA's NPS was rated 34 by Male customers on Comparably.
Male
34
CNA's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
CNA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CNA NPS by Ethnicity
CNA's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
CNA NPS vs. Competitors
Compared to its competitors, CNA's NPS is rated right above The Warranty Group, and is preceded by Travelers.
| COMPANY | NPS Score | |
|---|---|---|
 | AmTrust Financial | 6 |
 | American Council on Renewable Energy | N/A |
| Travelers | -8 |
| CNA | -10 |
| The Warranty Group | -100 |
CNA Customer Reviews
Out of the 2 CNA customer reviews 1 was positive and 1 was constructive. CNA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CNA Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of CNA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CNA Customer Loyalty Score by Gender
CNA's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
CNA Customer Loyalty Score by Ethnicity
CNA's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
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40
out of 100
Caucasian
CNA Customer Loyalty vs. Competitors
Compared to its competitors, CNA's Customer Loyalty score is rated right above American Council on Renewable Energy, and is preceded by Travelers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Warranty Group | 100% |
| AmTrust Financial | 80% |
| Travelers | 80% |
| CNA | 54% |
| American Council on Renewable Energy | N/A |
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CNA Product Quality
2.9/5
CNA has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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CNA Product Information
CNA’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://www.cna.com
- Company Size
- 5,001-10,000 Employees
Industry
Enterprise
FinTech
Insurance
Real Estate
SaaS
Quick Insights into CNA Product Quality
CNA's Product Quality score was rated highest by Male customers.
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Ranked CNA Product Quality the Highest
CNA Product Quality Score by Gender
CNA's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
CNA Product Quality Score by Ethnicity
CNA's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CNA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
CNA Product Quality vs. Competitors
Compared to its competitors, CNA's Product Quality score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| AmTrust Financial | 3.4/5 |
| CNA | 2.9/5 |
| Travelers | 2.7/5 |
| The Warranty Group | 1.5/5 |
| American Council on Renewable Energy | N/A |
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CNA Pricing
CNA ROI & Value For Money
2.9/5
CNA has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into CNA ROI
CNA's ROI score was rated highest by Male customers.
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Ranked CNA ROI the Highest
CNA ROI Score by Gender
CNA's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
CNA ROI Score by Ethnicity
CNA's ROI score was rated 2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
CNA Pricing vs. Competitors
Compared to its competitors, CNA's ROI score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Pricing Score | |
|---|---|---|
| AmTrust Financial | 3.6/5 |
| CNA | 2.9/5 |
| Travelers | 2.6/5 |
| The Warranty Group | 1.5/5 |
| American Council on Renewable Energy | N/A |
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CNA Customer Satisfaction (CSAT)
CNA Customer Satisfaction (CSAT) Score
50 / 100
CNA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CNA Customer Satisfaction
CNA's Customer Satisfaction score was rated highest by Male customers.
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Ranked CNA Customer Satisfaction the Highest
CNA Customer Satisfaction Score by Gender
CNA's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
CNA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CNA's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CNA Customer Satisfaction vs. Competitors
Compared to its competitors, CNA's Customer Satisfaction score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AmTrust Financial | 62% |
| CNA | 50% |
| Travelers | 44% |
| The Warranty Group | 0% |
| American Council on Renewable Energy | 0% |
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CNA Customer Service
2.9/5
CNA has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About CNA's Customer Service
Address
Chicago, IL
Website
https://www.cna.com
Quick Insights into CNA Customer Service
CNA's Customer Service score was rated highest by Male customers.
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Ranked CNA Customer Service the Highest
CNA Customer Service Score by Gender
CNA's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
CNA Customer Service Score by Ethnicity
CNA's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
CNA Customer Service vs. Competitors
Compared to its competitors, CNA's Customer Service score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Customer Service Score | |
|---|---|---|
| AmTrust Financial | 3.5/5 |
| CNA | 2.9/5 |
| Travelers | 2.7/5 |
| The Warranty Group | 1.5/5 |
| American Council on Renewable Energy | N/A |
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CNA as an Employer
3.3/5
CNA has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
CNA scored a -10 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of CNA would recommend the brand to a friend. ENPS measures how likely CNA employees would recommend working at CNA to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
