-100
NPS
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The Warranty Group
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About The Warranty Group's Brand
The Warranty Group is a provider of extended service plans and related benefits. Among its major competitors, The Warranty Group is ranked in 6th place for NPS while AIG is 1st, and Travelers is 2nd.Their current valuation is $7.25B
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The Warranty Group Ranking
- #4 / 4 of its competitors
The Warranty Group NPS
The Warranty Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Warranty Group's customers would recommend using the product based on a scale of -100 to 100.
The Warranty Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Warranty Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
How Other Brands Compare
The Warranty Group is ranked #4 for NPS among its competitors. AIG and Travelers come in first and second, with CNA coming in at third. Among those competitors, it is the lowest valued company behind AIG.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Warranty Group NPS vs. Competitors
Compared to its competitors, The Warranty Group's NPS is rated right below Warrantech.
| COMPANY | NPS Score | |
|---|---|---|
 | AIG | 11 |
 | Travelers | -8 |
 | CNA | -10 |
 | Assurant | -39 |
 | Warrantech | -100 |
| The Warranty Group | -100 |
The Warranty Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Warranty Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Warranty Group Customer Loyalty vs. Competitors
Compared to its competitors, The Warranty Group's Customer Loyalty score is rated right above Travelers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Warranty Group | 100% |
| Travelers | 80% |
| Assurant | 67% |
| AIG | 64% |
| CNA | 54% |
| Warrantech | 50% |
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The Warranty Group Product Quality
1.5/5
The Warranty Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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The Warranty Group Product Information
The Warranty Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
FinTech
Insurance
The Warranty Group Product Quality vs. Competitors
Compared to its competitors, The Warranty Group's Product Quality score is rated right below Warrantech.
| COMPANY | Product Quality Score | |
|---|---|---|
| AIG | 3.3/5 |
| CNA | 2.9/5 |
| Travelers | 2.7/5 |
| Assurant | 1.9/5 |
| Warrantech | 1.5/5 |
| The Warranty Group | 1.5/5 |
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The Warranty Group Pricing
The Warranty Group ROI & Value For Money
1.5/5
The Warranty Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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The Warranty Group Pricing vs. Competitors
Compared to its competitors, The Warranty Group's ROI score is rated right below Warrantech.
| COMPANY | Pricing Score | |
|---|---|---|
| AIG | 3.4/5 |
| CNA | 2.9/5 |
| Travelers | 2.6/5 |
| Assurant | 2/5 |
| Warrantech | 1.5/5 |
| The Warranty Group | 1.5/5 |
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The Warranty Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Warranty Group Customer Satisfaction vs. Competitors
Compared to its competitors, The Warranty Group's Customer Satisfaction score is rated right below Warrantech.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AIG | 58% |
| CNA | 50% |
| Travelers | 44% |
| Assurant | 25% |
| Warrantech | 12% |
| The Warranty Group | 0% |
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The Warranty Group Customer Service
1.5/5
The Warranty Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About The Warranty Group's Customer Service
Address
175 W Jackson, 11th Floor, Chicago, IL
Website
http://www.thewarrantygroup.com
Phone Number
13123959411
The Warranty Group Customer Service vs. Competitors
Compared to its competitors, The Warranty Group's Customer Service score is rated right below Warrantech.
| COMPANY | Customer Service Score | |
|---|---|---|
| AIG | 3.3/5 |
| CNA | 2.9/5 |
| Travelers | 2.7/5 |
| Assurant | 1.8/5 |
| Warrantech | 1.5/5 |
| The Warranty Group | 1.5/5 |
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Consumer vs. Employees
The Warranty Group scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of The Warranty Group would recommend the brand to a friend. ENPS measures how likely The Warranty Group employees would recommend working at The Warranty Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
