-100
NPS
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Warrantech
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About Warrantech's Brand
Warrantech provides innovative extended service plans (ESPs) and warranty programs for retailers, dealers, distributors, and manufacturers
Brand at a Glance
50%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Warrantech NPS
Warrantech's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Warrantech's customers would recommend using the product based on a scale of -100 to 100.
Warrantech Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Warrantech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Warrantech NPS by Gender
Warrantech's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Warrantech's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Warrantech's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Warrantech NPS by Ethnicity
Warrantech's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Warrantech NPS by Age
Warrantech's NPS was rated -100 points by customers ages 66+ on Comparably.
Warrantech NPS by Usage
Warrantech's NPS was rated -100 points by customers who have used Warrantech's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Warrantech Customer Reviews
Out of the 2 Warrantech customer reviews 0 were positive and 2 were constructive. Warrantech customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Warrantech Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Warrantech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Warrantech Customer Loyalty Score by Gender
Male customers rated Warrantech's Customer Loyalty score 34% higher than Female customers.
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Male
70%
Yes
Female
36%
Yes
Warrantech Customer Loyalty Score by Ethnicity
Warrantech's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Warrantech.
46
out of 100
Caucasian
28
out of 100
Other
Warrantech Customer Loyalty Score by Age
Warrantech's Customer Loyalty score was rated 28% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Warrantech.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 28% | 66+ | 28% |
Warrantech Customer Loyalty Score by Usage
Warrantech's Customer Loyalty score was rated the highest by customers who have used Warrantech's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Warrantech Customer Loyalty Score by Industry
Warrantech's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Warrantech Product Quality
1.5/5
Warrantech has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Warrantech Product Information
Warrantech’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Warrantech's product the highest.
- Website
- https://warrantech.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Insurance
Quick Insights into Warrantech Product Quality
Warrantech's Product Quality score was rated highest by customers who have used Warrantech's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Warrantech's Product Quality.
Ranked Warrantech Product Quality the Highest
Ranked Warrantech Product Quality the Lowest
Warrantech Product Quality Score by Gender
Warrantech's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Warrantech.
Male
1.5/5
Female
1.5/5
Warrantech Product Quality Score by Ethnicity
Warrantech's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Warrantech.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Warrantech Product Quality Score by Age
Warrantech's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Warrantech.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Warrantech Product Quality Score by Usage
Warrantech's Product Quality score was rated 1.5 stars by customers who have used Warrantech's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Warrantech Product Quality Score by Industry
Warrantech's Product Quality score was rated 1.5 stars by Tech industry customers.
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Warrantech Pricing
Warrantech ROI & Value For Money
1.5/5
Warrantech has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Warrantech's overall ROI score rated by its users and customers.
Warrantech Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Warrantech ROI
Warrantech's ROI score was rated highest by customers who have used Warrantech's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Warrantech's ROI score.
Ranked Warrantech ROI the Highest
Ranked Warrantech ROI the Lowest
Warrantech ROI Score by Gender
Warrantech's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Warrantech.
Male
1.5/5
Female
1.5/5
Warrantech ROI Score by Ethnicity
Warrantech's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Warrantech.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Warrantech ROI Score by Age
Warrantech's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Warrantech.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Warrantech ROI Score by Usage
Warrantech's ROI score was rated 1.5 stars by customers who have used Warrantech's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Warrantech ROI Score by Industry
Warrantech's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Warrantech Customer Satisfaction (CSAT)
Warrantech Customer Satisfaction (CSAT) Score
12 / 100
Warrantech has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Warrantech Customer Satisfaction
Warrantech's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Warrantech's Customer Satisfaction.
Ranked Warrantech Customer Satisfaction the Highest
Ranked Warrantech Customer Satisfaction the Lowest
Warrantech Customer Satisfaction Score by Gender
Male customers rated Warrantech's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Warrantech.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Warrantech Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Warrantech's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Warrantech.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
Warrantech's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Warrantech.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Warrantech Customer Satisfaction Score by Age
Warrantech's Customer Satisfaction score was rated 40 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Warrantech.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 40% |
Warrantech Customer Satisfaction Score by Usage
Warrantech's Customer Satisfaction score was rated the highest by customers who have used Warrantech's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Warrantech Customer Satisfaction Score by Industry
Warrantech's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Warrantech Customer Satisfaction Score by Industry",
"text": "Warrantech's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Warrantech's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Warrantech Customer Service
1.5/5
Warrantech has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Warrantech's overall Customer Service score rated by its users and customers.
About Warrantech's Customer Service
Address
2200 HIGHWAY 121, Bedford, MA
Website
https://warrantech.com/
Phone Number
(800) 833-8801
Quick Insights into Warrantech Customer Service
Warrantech's Customer Service score was rated highest by customers who have used Warrantech's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Warrantech's Customer Service score.
Ranked Warrantech Customer Service the Highest
Ranked Warrantech Customer Service the Lowest
Warrantech Customer Service Score by Gender
Warrantech's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Warrantech.
Male
1.5/5
Female
1.5/5
Warrantech Customer Service Score by Ethnicity
Warrantech's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Warrantech.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Warrantech Customer Service Score by Age
Warrantech's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Warrantech.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Warrantech Customer Service Score by Usage
Warrantech's Customer Service score was rated 1.5 stars by customers who have used Warrantech's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Warrantech Customer Service Score by Industry
Warrantech's Customer Service score was rated 1.5 stars by Tech industry customers.
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Warrantech as an Employer
2.6/5
Warrantech has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Warrantech scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Warrantech would recommend the brand to a friend. ENPS measures how likely Warrantech employees would recommend working at Warrantech to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
