6
NPS
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AmTrust Financial
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About AmTrust Financial's Brand
AmTrust Financial Services provides workers' compensation insurance to small and mid-size businesses. Among its major competitors, AmTrust Financial is ranked in 4th place for NPS while Hiscox is 1st, and Chubb is 2nd.
Brand at a Glance
80%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
AmTrust Financial Ranking
- #3 / 4 of its competitors
AmTrust Financial NPS
AmTrust Financial's Net Promoter Score (NPS) is a 6 with 53% Promoters, 0% Passives, and 47% Detractors. Net Promoter Score tracks whether AmTrust Financial's customers would recommend using the product based on a scale of -100 to 100.
AmTrust Financial Overall NPS
| 53% | Promoters |
|---|---|
| 0% | Passives |
| 47% | Detractors |
AmTrust Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 33 | Jan 2022 | 33 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -20 | Jul 2022 | -20 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -15 | Oct 2022 | -15 |
Nov 2022 -25 | Nov 2022 | -25 |
Jan 2023 -20 | Jan 2023 | -20 |
Mar 2023 -9 | Mar 2023 | -9 |
May 2023 0 | May 2023 | 0 |
Jun 2023 7 | Jun 2023 | 7 |
Jun 2024 0 | Jun 2024 | 0 |
Aug 2024 7 | Aug 2024 | 7 |
How Other Brands Compare
AmTrust Financial is ranked third for NPS among its competitors. Chubb and AIG come in first and second, with Travelers coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AmTrust Financial NPS by Gender
AmTrust Financial's NPS was rated 50 by Male customers on Comparably.
Male
50
AmTrust Financial's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
AmTrust Financial's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AmTrust Financial NPS vs. Competitors
Compared to its competitors, AmTrust Financial's NPS is rated right above Travelers, and is preceded by AIG.
| COMPANY | NPS Score | |
|---|---|---|
 | Hiscox | 48 |
 | Chubb | 39 |
 | AIG | 11 |
| AmTrust Financial | 6 |
 | Travelers | -8 |
 | The Hartford | -30 |
AmTrust Financial Customer Reviews
Out of the 2 AmTrust Financial customer reviews 2 were positive and 0 were constructive. AmTrust Financial customer reviews reflect that all customers have a favorable experience using the products/services of the company.
AmTrust Financial Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of AmTrust Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AmTrust Financial Customer Loyalty Score by Gender
AmTrust Financial's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
AmTrust Financial Customer Loyalty vs. Competitors
Compared to its competitors, AmTrust Financial's Customer Loyalty score is rated right above Travelers, and is preceded by Chubb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hiscox | 91% |
| Chubb | 82% |
| AmTrust Financial | 80% |
| Travelers | 80% |
| The Hartford | 71% |
| AIG | 64% |
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AmTrust Financial Product Quality
3.4/5
AmTrust Financial has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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AmTrust Financial Product Information
AmTrust Financial’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into AmTrust Financial Product Quality
AmTrust Financial's Product Quality score was rated highest by Male customers.
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Ranked AmTrust Financial Product Quality the Highest
AmTrust Financial Product Quality Score by Gender
AmTrust Financial's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
AmTrust Financial Product Quality vs. Competitors
Compared to its competitors, AmTrust Financial's Product Quality score is rated right above AIG, and is preceded by Chubb.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hiscox | 4.1/5 |
| Chubb | 3.9/5 |
| AmTrust Financial | 3.4/5 |
| AIG | 3.3/5 |
| Travelers | 2.7/5 |
| The Hartford | 2.4/5 |
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AmTrust Financial Pricing
AmTrust Financial ROI & Value For Money
3.6/5
AmTrust Financial has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into AmTrust Financial ROI
AmTrust Financial's ROI score was rated highest by Male customers.
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Ranked AmTrust Financial ROI the Highest
AmTrust Financial ROI Score by Gender
AmTrust Financial's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
AmTrust Financial Pricing vs. Competitors
Compared to its competitors, AmTrust Financial's ROI score is rated right above AIG, and is preceded by Hiscox.
| COMPANY | Pricing Score | |
|---|---|---|
| Chubb | 4/5 |
| Hiscox | 3.9/5 |
| AmTrust Financial | 3.6/5 |
| AIG | 3.4/5 |
| Travelers | 2.6/5 |
| The Hartford | 2.4/5 |
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AmTrust Financial Customer Satisfaction (CSAT)
AmTrust Financial Customer Satisfaction (CSAT) Score
62 / 100
AmTrust Financial has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
62%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AmTrust Financial Customer Satisfaction
AmTrust Financial's Customer Satisfaction score was rated highest by Male customers.
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Ranked AmTrust Financial Customer Satisfaction the Highest
AmTrust Financial Customer Satisfaction Score by Gender
AmTrust Financial's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
AmTrust Financial Customer Satisfaction vs. Competitors
Compared to its competitors, AmTrust Financial's Customer Satisfaction score is rated right above AIG, and is preceded by Chubb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hiscox | 86% |
| Chubb | 72% |
| AmTrust Financial | 62% |
| AIG | 58% |
| Travelers | 44% |
| The Hartford | 33% |
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AmTrust Financial Customer Service
3.5/5
AmTrust Financial has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About AmTrust Financial's Customer Service
Address
59 Maiden Lane, New York City, NY 10038
Website
https://amtrustfinancial.com/
AmTrust Financial's Social Links
Quick Insights into AmTrust Financial Customer Service
AmTrust Financial's Customer Service score was rated highest by Male customers.
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Ranked AmTrust Financial Customer Service the Highest
AmTrust Financial Customer Service Score by Gender
AmTrust Financial's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
AmTrust Financial Customer Service vs. Competitors
Compared to its competitors, AmTrust Financial's Customer Service score is rated right above AIG, and is preceded by Chubb.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hiscox | 4.3/5 |
| Chubb | 4/5 |
| AmTrust Financial | 3.5/5 |
| AIG | 3.3/5 |
| Travelers | 2.7/5 |
| The Hartford | 2.4/5 |
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AmTrust Financial as an Employer
4.1/5
AmTrust Financial has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
AmTrust Financial scored a 6 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of AmTrust Financial would recommend the brand to a friend. ENPS measures how likely AmTrust Financial employees would recommend working at AmTrust Financial to a friend.
Net Promoter Score
6
NPS Score
| 53% | Promoters |
|---|---|
| 0% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 50% | Promoters |
|---|---|
| 23% | Passive |
| 27% | Detractors |
