Hiscox NPS & Customer Reviews

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Hiscox

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Hiscox

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About Hiscox's Brand

Hiscox is a specialty insurer. We offering general and professional liability, workers comp and cyber insurance to small businesses. Among its major competitors, Hiscox is ranked in 1st place for NPS while Beazley is 2nd, and AIG is 3rd.Their current market cap is $3.05B

Brand at a Glance

91%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

4.3/5

Customer Service

Hiscox Ranking

^#1 / 4 of its competitors

Hiscox NPS

Hiscox's Net Promoter Score (NPS) is a 48 with 62% Promoters, 24% Passives, and 14% Detractors. Net Promoter Score tracks whether Hiscox's customers would recommend using the product based on a scale of -100 to 100.

Hiscox Overall NPS

NPS

62%	Promoters
24%	Passives
14%	Detractors

Hiscox NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2022 49	Jul 2022	49
Aug 2022 46	Aug 2022	46
Sep 2022 50	Sep 2022	50
Nov 2022 50	Nov 2022	50
Jan 2023 44	Jan 2023	44
Sep 2023 48	Sep 2023	48
Nov 2023 51	Nov 2023	51
Jan 2024 54	Jan 2024	54
Apr 2024 41	Apr 2024	41
Oct 2024 44	Oct 2024	44
Nov 2024 46	Nov 2024	46
Feb 2025 49	Feb 2025	49

How Other Brands Compare

Hiscox is ranked first for NPS among its competitors. AIG and The Hartford come in second and third, with Allstate coming in at #4. Among those competitors, it is the lowest valued company behind AIG.

	Hiscox	Allstate	AIG	The Hartford
Global Ranking	#-	#122	#302	#626
NPS	48	-31	11	-30
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$3.05B	$31.46B	$40.99B	$17.87B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Hiscox NPS by Gender

Hiscox's NPS was rated 25 by Male customers on Comparably.

Male

Hiscox's NPS was rated 25 by Male customers on Comparably.

50%

Promoters

25%

Passives

25%

Detractors

Female

N/A

Hiscox's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Hiscox NPS by Ethnicity

Hiscox's NPS was rated 49 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 49	Caucasian	49

Hiscox NPS by Age

Hiscox's NPS was rated 67 points by customers ages 66+ on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

66+

67%

33%

Hiscox NPS by Usage

Hiscox's NPS was rated 25 points by customers who have used Hiscox's products/services for 2 to 5 Years.

-100

-50

100

Summary	Usage	Score
2 to 5 Years 25	2 to 5 Years	25

Hiscox NPS vs. Competitors

Compared to its competitors, Hiscox's NPS is rated right above Beazley.

COMPANY		NPS Score
	Hiscox	48
	Beazley	30
	AIG	11
	MS Amlin	N/A
	Progressive Insurance	-16
	Argo Group	-20
	AXIS Capital	-20
	The Hartford	-30
	Allstate	-31
	State Farm Insurance	-39

Hiscox Customer Reviews

Out of the 2 Hiscox customer reviews 2 were positive and 0 were constructive. Hiscox customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Hiscox Customer Loyalty

91%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

91% of Hiscox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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91%

Hiscox Customer Loyalty Score by Gender

Hiscox's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

Hiscox Customer Loyalty Score by Ethnicity

Hiscox's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

Hiscox Customer Loyalty Score by Age

Hiscox's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
66+ 100%	66+	100%

Hiscox Customer Loyalty Score by Usage

Hiscox's Customer Loyalty score was rated 100% by customers who have used Hiscox's products/services for 2 to 5 Years.

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2 to 5 Years	100%

Hiscox Customer Loyalty vs. Competitors

Compared to its competitors, Hiscox's Customer Loyalty score is rated right above State Farm Insurance.

COMPANY		Customer Loyalty Score
	Hiscox	91%
	State Farm Insurance	82%
	Progressive Insurance	80%
	Beazley	75%
	Allstate	74%
	AXIS Capital	73%
	The Hartford	71%
	AIG	64%
	Argo Group	55%
	MS Amlin	N/A

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Hiscox Product Quality

4.1/5

Hiscox has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Hiscox Product Information

Hiscox’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website: http://www.hiscox.com/

Company Size: 1,001-5,000 Employees

Industry

Insurance

Quick Insights into Hiscox Product Quality

Hiscox's Product Quality score was rated highest by customers ages 66+.

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Ranked Hiscox Product Quality the Highest

66+	5
Caucasian	4.2
2 to 5 Years	3.9

Hiscox Product Quality Score by Gender

Hiscox's Product Quality score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Hiscox Product Quality Score by Ethnicity

Hiscox's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2

Hiscox Product Quality Score by Age

Hiscox's Product Quality score was rated 5 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 5	66+	5

Hiscox Product Quality Score by Usage

Hiscox's Product Quality score was rated 3.9 stars by customers who have used Hiscox's products/services for 2 to 5 Years.

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2 to 5 Years	3.9

Hiscox Product Quality vs. Competitors

Compared to its competitors, Hiscox's Product Quality score is rated right above Beazley.

COMPANY		Product Quality Score
	Hiscox	4.1/5
	Beazley	3.9/5
	Argo Group	3.4/5
	AIG	3.3/5
	AXIS Capital	3.2/5
	Progressive Insurance	2.7/5
	The Hartford	2.4/5
	Allstate	2.3/5
	State Farm Insurance	2.3/5
	MS Amlin	N/A

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Hiscox Pricing

Hiscox ROI & Value For Money

3.9/5

Hiscox has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Quick Insights into Hiscox ROI

Hiscox's ROI score was rated highest by customers ages 66+.

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Ranked Hiscox ROI the Highest

66+	3.8
Caucasian	3.6
Male	3.4

Hiscox ROI Score by Gender

Hiscox's ROI score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Hiscox ROI Score by Ethnicity

Hiscox's ROI score was rated 3.6 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6

Hiscox ROI Score by Age

Hiscox's ROI score was rated 3.8 stars by customers ages 66+ on Comparably.

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Summary	Age	Score
66+ 3.8	66+	3.8

Hiscox ROI Score by Usage

Hiscox's ROI score was rated 3.2 stars by customers who have used Hiscox's products/services for 2 to 5 Years.

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2 to 5 Years	3.2

Hiscox Pricing vs. Competitors

Compared to its competitors, Hiscox's ROI score is rated right above Beazley.

COMPANY		Pricing Score
	Hiscox	3.9/5
	Beazley	3.9/5
	AIG	3.4/5
	Argo Group	3.3/5
	AXIS Capital	3.3/5
	Progressive Insurance	2.5/5
	The Hartford	2.4/5
	Allstate	2.3/5
	State Farm Insurance	2.2/5
	MS Amlin	N/A

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Hiscox Customer Satisfaction (CSAT)

Hiscox Customer Satisfaction (CSAT) Score

86 / 100

Hiscox has an overall Customer Satisfaction score of 86 rated by its users and customers.

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Very Satisfied	73%
Satisfied	13%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	0%
Very Dissatisfied	7%

Very Satisfied

73%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Hiscox Customer Satisfaction

Hiscox's Customer Satisfaction score was rated highest by customers ages 66+.

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Ranked Hiscox Customer Satisfaction the Highest

66+	100%
Caucasian	83%
2 to 5 Years	75%

Hiscox Customer Satisfaction Score by Gender

Hiscox's Customer Satisfaction score was rated 75 by Male customers on Comparably.

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75 / 100

Male

	Very Satisfied	75%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

Hiscox Customer Satisfaction Score by Ethnicity

Caucasian
83%

CSAT according to Caucasian

Hiscox's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.

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83 / 100

Very Satisfied	83%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

83%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

Hiscox Customer Satisfaction Score by Age

Hiscox's Customer Satisfaction score was rated 100 points by customers ages 66+ on Comparably.

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100

Breakdown

Age

Score

66+

100%

Hiscox Customer Satisfaction Score by Usage

Hiscox's Customer Satisfaction score was rated 75 points by customers who have used Hiscox's products/services for 2 to 5 Years.

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2 to 5 Years	75

Hiscox Customer Satisfaction vs. Competitors

Compared to its competitors, Hiscox's Customer Satisfaction score is rated right above Beazley.

COMPANY		Customer Satisfaction (CSAT) Score
	Hiscox	86%
	Beazley	72%
	AIG	58%
	Argo Group	50%
	Progressive Insurance	45%
	AXIS Capital	40%
	The Hartford	33%
	Allstate	33%
	State Farm Insurance	31%
	MS Amlin	0%

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Hiscox Customer Service

4.3/5

Hiscox has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About Hiscox's Customer Service

Address

1133 Westchester Avenue, White Plains, NY 10604

Website

http://www.hiscox.com/

Phone Number

646-452-2353

Hiscox's Social Links

linkedin.com/company/hiscox

Quick Insights into Hiscox Customer Service

Hiscox's Customer Service score was rated highest by customers ages 66+.

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Ranked Hiscox Customer Service the Highest

66+	4.3
Caucasian	3.9
2 to 5 Years	3.4

Hiscox Customer Service Score by Gender

Hiscox's Customer Service score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Hiscox Customer Service Score by Ethnicity

Hiscox's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9

Hiscox Customer Service Score by Age

Hiscox's Customer Service score was rated 4.3 stars by customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
66+ 4.3	66+	4.3

Hiscox Customer Service Score by Usage

Hiscox's Customer Service score was rated 3.4 stars by customers who have used Hiscox's products/services for 2 to 5 Years.

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2 to 5 Years	3.4

Hiscox Customer Service vs. Competitors

Compared to its competitors, Hiscox's Customer Service score is rated right above Beazley.

COMPANY		Customer Service Score
	Hiscox	4.3/5
	Beazley	4.2/5
	AXIS Capital	3.6/5
	AIG	3.3/5
	Argo Group	3/5
	Progressive Insurance	2.7/5
	The Hartford	2.4/5
	Allstate	2.4/5
	State Farm Insurance	2.2/5
	MS Amlin	N/A

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Hiscox as an Employer

4.7/5

Hiscox has a 4.7/5 stars for its overall company culture rated by their employees

top

10%

CEO of Hiscox

Bronislaw Masojada

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Hiscox scored a 48 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Hiscox would recommend the brand to a friend. ENPS measures how likely Hiscox employees would recommend working at Hiscox to a friend.

Net Promoter Score

NPS Score

62%	Promoters
24%	Passive
14%	Detractors

Employee Net Promoter Score

eNPS Score

60%	Promoters
10%	Passive
30%	Detractors

Global Ranking Snapshot

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