30
NPS
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Beazley
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About Beazley's Brand
We are a specialist insurer with three decades of experience in providing clients with the highest standards of underwriting and claims service worldwide. Among its major competitors, Beazley is ranked in 2nd place for NPS while Hiscox is 1st, and AIG is 3rd.Their current market cap is $4.86B
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Beazley Ranking
- #2 / 4 of its competitors
Beazley NPS
Beazley's Net Promoter Score (NPS) is a 30 with 59% Promoters, 12% Passives, and 29% Detractors. Net Promoter Score tracks whether Beazley's customers would recommend using the product based on a scale of -100 to 100.
Beazley Overall NPS
| 59% | Promoters |
|---|---|
| 12% | Passives |
| 29% | Detractors |
Beazley NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 -20 | Jun 2022 | -20 |
Jul 2022 -15 | Jul 2022 | -15 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 11 | Mar 2023 | 11 |
Jun 2023 20 | Jun 2023 | 20 |
Jul 2023 27 | Jul 2023 | 27 |
Aug 2023 33 | Aug 2023 | 33 |
Sep 2023 30 | Sep 2023 | 30 |
Oct 2023 27 | Oct 2023 | 27 |
Jul 2024 31 | Jul 2024 | 31 |
Aug 2024 28 | Aug 2024 | 28 |
How Other Brands Compare
Beazley is ranked second for NPS among its competitors. Hiscox and AIG come in first and third, with Argo Group coming in at #4. Among those competitors, it is the second most valued company behind AIG.
Beazley |  AIG |  Hiscox |  Argo Group | |
| Global Ranking | #- | #302 | #- | #- |
| NPS | 30 | 11 | 48 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.86B | $40.99B | $3.05B | $145.25M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Beazley NPS by Gender
Beazley's NPS was rated 25 by Female customers on Comparably.
Female
25
Beazley's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Male
N/A
Beazley's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Beazley NPS by Ethnicity
Beazley's NPS was rated 0 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 0 | African American/Black | 0 |
Beazley NPS by Age
Beazley's NPS was rated 0 points by customers ages 41-45 on Comparably.
Beazley NPS by Usage
Beazley's NPS was rated -34 points by customers who have used Beazley's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Beazley NPS vs. Competitors
Compared to its competitors, Beazley's NPS is rated right above AIG, and is preceded by Hiscox.
| COMPANY | NPS Score | |
|---|---|---|
| Hiscox | 48 |
| Beazley | 30 |
| AIG | 11 |
 | MS Amlin | N/A |
| Argo Group | -20 |
 | AXIS Capital | -20 |
Beazley Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Beazley users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Beazley Customer Loyalty Score by Gender
Beazley's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Beazley Customer Loyalty Score by Ethnicity
Beazley's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
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100
out of 100
African American/Black
Beazley Customer Loyalty Score by Age
Beazley's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Beazley Customer Loyalty Score by Usage
Beazley's Customer Loyalty score was rated 100% by customers who have used Beazley's products/services for 1 to 2 Years.
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Beazley Customer Loyalty vs. Competitors
Compared to its competitors, Beazley's Customer Loyalty score is rated right above AXIS Capital, and is preceded by Hiscox.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hiscox | 91% |
| Beazley | 75% |
| AXIS Capital | 73% |
| AIG | 64% |
| Argo Group | 55% |
| MS Amlin | N/A |
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Beazley Product Quality
3.9/5
Beazley has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Beazley Product Information
Beazley’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.beazley.com
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into Beazley Product Quality
Beazley's Product Quality score was rated highest by customers ages 41-45.
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Ranked Beazley Product Quality the Highest
Beazley Product Quality Score by Gender
Beazley's Product Quality score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Beazley Product Quality Score by Ethnicity
Beazley's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Beazley Product Quality Score by Age
Beazley's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
Beazley Product Quality Score by Usage
Beazley's Product Quality score was rated 4.6 stars by customers who have used Beazley's products/services for 1 to 2 Years.
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Beazley Product Quality vs. Competitors
Compared to its competitors, Beazley's Product Quality score is rated right above Argo Group, and is preceded by Hiscox.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hiscox | 4.1/5 |
| Beazley | 3.9/5 |
| Argo Group | 3.4/5 |
| AIG | 3.3/5 |
| AXIS Capital | 3.2/5 |
| MS Amlin | N/A |
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Beazley Pricing
Beazley ROI & Value For Money
3.9/5
Beazley has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Beazley ROI
Beazley's ROI score was rated highest by Female customers.
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Ranked Beazley ROI the Highest
Beazley ROI Score by Gender
Beazley's ROI score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
Beazley ROI Score by Ethnicity
Beazley's ROI score was rated 3.8 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
Beazley ROI Score by Age
Beazley's ROI score was rated 3.6 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
Beazley ROI Score by Usage
Beazley's ROI score was rated 3.5 stars by customers who have used Beazley's products/services for 1 to 2 Years.
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Beazley Pricing vs. Competitors
Compared to its competitors, Beazley's ROI score is rated right above AIG, and is preceded by Hiscox.
| COMPANY | Pricing Score | |
|---|---|---|
| Hiscox | 3.9/5 |
| Beazley | 3.9/5 |
| AIG | 3.4/5 |
| Argo Group | 3.3/5 |
| AXIS Capital | 3.3/5 |
| MS Amlin | N/A |
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Beazley Customer Satisfaction (CSAT)
Beazley Customer Satisfaction (CSAT) Score
72 / 100
Beazley has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Beazley Customer Satisfaction
Beazley's Customer Satisfaction score was rated highest by customers who have used Beazley's products/services for 1 to 2 Years.
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Ranked Beazley Customer Satisfaction the Highest
Beazley Customer Satisfaction Score by Gender
Beazley's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Beazley Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Beazley's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Beazley Customer Satisfaction Score by Age
Beazley's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Beazley Customer Satisfaction Score by Usage
Beazley's Customer Satisfaction score was rated 100 points by customers who have used Beazley's products/services for 1 to 2 Years.
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Beazley Customer Satisfaction vs. Competitors
Compared to its competitors, Beazley's Customer Satisfaction score is rated right above AIG, and is preceded by Hiscox.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hiscox | 86% |
| Beazley | 72% |
| AIG | 58% |
| Argo Group | 50% |
| AXIS Capital | 40% |
| MS Amlin | 0% |
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Beazley Customer Service
4.2/5
Beazley has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Beazley's Customer Service
Address
Plantation Place South, London, EC3R 5AD United Kingdom
Website
http://www.beazley.com
Phone Number
7
Quick Insights into Beazley Customer Service
Beazley's Customer Service score was rated highest by customers ages 41-45.
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Ranked Beazley Customer Service the Highest
Beazley Customer Service Score by Gender
Beazley's Customer Service score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Beazley Customer Service Score by Ethnicity
Beazley's Customer Service score was rated 4.6 stars by African American/Black customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Beazley Customer Service Score by Age
Beazley's Customer Service score was rated 4.6 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
Beazley Customer Service Score by Usage
Beazley's Customer Service score was rated 4.3 stars by customers who have used Beazley's products/services for 1 to 2 Years.
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Beazley Customer Service vs. Competitors
Compared to its competitors, Beazley's Customer Service score is rated right above AXIS Capital, and is preceded by Hiscox.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hiscox | 4.3/5 |
| Beazley | 4.2/5 |
| AXIS Capital | 3.6/5 |
| AIG | 3.3/5 |
| Argo Group | 3/5 |
| MS Amlin | N/A |
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Beazley as an Employer
3.7/5
Beazley has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Beazley scored a 30 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Beazley would recommend the brand to a friend. ENPS measures how likely Beazley employees would recommend working at Beazley to a friend.
Net Promoter Score
30
NPS Score
| 59% | Promoters |
|---|---|
| 12% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 42% | Promoters |
|---|---|
| 22% | Passive |
| 36% | Detractors |
