-20
NPS
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AXIS Capital
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About AXIS Capital's Brand
Provider of insurance and reinsurance products. The company provides property, marine, terrorism, aviation, credit, political risk, professional lines, liability, accident and health insurance products. Among its major competitors, AXIS Capital is ranked in 5th place for NPS while Munich Re is 1st, and PartnerRe is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
AXIS Capital Ranking
- #3 / 4 of its competitors
AXIS Capital NPS
AXIS Capital's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether AXIS Capital's customers would recommend using the product based on a scale of -100 to 100.
AXIS Capital Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
AXIS Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2024 -20 | Nov 2024 | -20 |
How Other Brands Compare
AXIS Capital is ranked third for NPS among its competitors. Munich Re and Swiss Re come in first and second, with Arch Capital Group coming in at #4.
AXIS Capital |  Swiss Re |  Arch Capital Group |  Munich Re | |
| Global Ranking | #- | #610 | #- | #- |
| NPS | -20 | 27 | - | 43 |
| Valuation Updated every 24 hours for public companies | - | - | $26.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AXIS Capital NPS by Gender
AXIS Capital's NPS was rated 34 by Male customers on Comparably.
Male
34
AXIS Capital's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
AXIS Capital's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AXIS Capital NPS vs. Competitors
Compared to its competitors, AXIS Capital's NPS is rated right above EMC Insurance, and is preceded by Swiss Re.
| COMPANY | NPS Score | |
|---|---|---|
| Munich Re | 43 |
 | PartnerRe | 42 |
 | Axis Bank | 40 |
| Swiss Re | 27 |
| AXIS Capital | -20 |
 | EMC Insurance | -25 |
AXIS Capital Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of AXIS Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AXIS Capital Customer Loyalty Score by Gender
AXIS Capital's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
AXIS Capital Customer Loyalty vs. Competitors
Compared to its competitors, AXIS Capital's Customer Loyalty score is rated right above Swiss Re, and is preceded by Munich Re.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Axis Bank | 93% |
| Munich Re | 77% |
| AXIS Capital | 73% |
| Swiss Re | 72% |
| PartnerRe | 69% |
| EMC Insurance | 67% |
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AXIS Capital Product Quality
3.2/5
AXIS Capital has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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AXIS Capital Product Information
AXIS Capital’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.axiscapital.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into AXIS Capital Product Quality
AXIS Capital's Product Quality score was rated highest by Male customers.
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Ranked AXIS Capital Product Quality the Highest
AXIS Capital Product Quality Score by Gender
AXIS Capital's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
AXIS Capital Product Quality vs. Competitors
Compared to its competitors, AXIS Capital's Product Quality score is rated right below EMC Insurance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Axis Bank | 4.3/5 |
| Munich Re | 3.9/5 |
| PartnerRe | 3.9/5 |
| Swiss Re | 3.8/5 |
| EMC Insurance | 3.3/5 |
| AXIS Capital | 3.2/5 |
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AXIS Capital Pricing
AXIS Capital ROI & Value For Money
3.3/5
AXIS Capital has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into AXIS Capital ROI
AXIS Capital's ROI score was rated highest by Male customers.
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Ranked AXIS Capital ROI the Highest
AXIS Capital ROI Score by Gender
AXIS Capital's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
AXIS Capital Pricing vs. Competitors
Compared to its competitors, AXIS Capital's ROI score is rated right above EMC Insurance, and is preceded by Swiss Re.
| COMPANY | Pricing Score | |
|---|---|---|
| Axis Bank | 4.2/5 |
| PartnerRe | 4.1/5 |
| Munich Re | 3.9/5 |
| Swiss Re | 3.8/5 |
| AXIS Capital | 3.3/5 |
| EMC Insurance | 3.2/5 |
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AXIS Capital Customer Satisfaction (CSAT)
AXIS Capital Customer Satisfaction (CSAT) Score
40 / 100
AXIS Capital has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AXIS Capital Customer Satisfaction
AXIS Capital's Customer Satisfaction score was rated highest by Male customers.
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Ranked AXIS Capital Customer Satisfaction the Highest
AXIS Capital Customer Satisfaction Score by Gender
AXIS Capital's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AXIS Capital.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
AXIS Capital Customer Satisfaction vs. Competitors
Compared to its competitors, AXIS Capital's Customer Satisfaction score is rated right above EMC Insurance, and is preceded by Swiss Re.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Axis Bank | 85% |
| PartnerRe | 67% |
| Munich Re | 64% |
| Swiss Re | 64% |
| AXIS Capital | 40% |
| EMC Insurance | 33% |
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AXIS Capital Customer Service
3.6/5
AXIS Capital has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About AXIS Capital's Customer Service
Address
92 Pitts Bay Road, Pembroke, HM 08
Website
www.axiscapital.com
Phone Number
7
Quick Insights into AXIS Capital Customer Service
AXIS Capital's Customer Service score was rated highest by Male customers.
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Ranked AXIS Capital Customer Service the Highest
AXIS Capital Customer Service Score by Gender
AXIS Capital's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
AXIS Capital Customer Service vs. Competitors
Compared to its competitors, AXIS Capital's Customer Service score is rated right above EMC Insurance, and is preceded by Swiss Re.
| COMPANY | Customer Service Score | |
|---|---|---|
| Axis Bank | 4.2/5 |
| Munich Re | 4/5 |
| PartnerRe | 4/5 |
| Swiss Re | 3.9/5 |
| AXIS Capital | 3.6/5 |
| EMC Insurance | 3.5/5 |
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AXIS Capital as an Employer
Consumer vs. Employees
AXIS Capital scored a -20 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of AXIS Capital would recommend the brand to a friend. ENPS measures how likely AXIS Capital employees would recommend working at AXIS Capital to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
