42
NPS
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PartnerRe
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About PartnerRe's Brand
Provider of insurance services. The company provides reinsurance product and services. It also offers alternative risk products that include weather and credit protection to financial, industrial and service companies. Among its major competitors, PartnerRe is ranked in 1st place for NPS while Swiss Re is 2nd, and Lazard is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
PartnerRe Ranking
- #1 / 4 of its competitors
PartnerRe NPS
PartnerRe's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether PartnerRe's customers would recommend using the product based on a scale of -100 to 100.
PartnerRe Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
PartnerRe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
May 2022 50 | May 2022 | 50 |
Dec 2022 60 | Dec 2022 | 60 |
Sep 2023 67 | Sep 2023 | 67 |
Apr 2024 43 | Apr 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PartnerRe NPS vs. Competitors
Compared to its competitors, PartnerRe's NPS is rated right above Swiss Re.
| COMPANY | NPS Score | |
|---|---|---|
| PartnerRe | 42 |
 | Swiss Re | 27 |
 | Lazard | 20 |
 | BlackRock | 10 |
 | Exor | 0 |
 | Asta Funding | N/A |
 | Navient Corporation | -19 |
 | Scor | -25 |
 | Axis Capital Holdings Limited | -100 |
PartnerRe Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of PartnerRe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PartnerRe Customer Loyalty vs. Competitors
Compared to its competitors, PartnerRe's Customer Loyalty score is rated right above Lazard, and is preceded by Swiss Re.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Exor | 100% |
| Navient Corporation | 79% |
| BlackRock | 75% |
| Swiss Re | 72% |
| PartnerRe | 69% |
| Lazard | 68% |
| Scor | 68% |
| Axis Capital Holdings Limited | 10% |
| Asta Funding | N/A |
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PartnerRe Product Quality
3.9/5
PartnerRe has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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PartnerRe Product Information
PartnerRe’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.partnerre.com
- Company Size
- 501-1,000 Employees
PartnerRe Product Quality vs. Competitors
Compared to its competitors, PartnerRe's Product Quality score is rated right above Swiss Re, and is preceded by Exor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Exor | 4/5 |
| PartnerRe | 3.9/5 |
| Swiss Re | 3.8/5 |
| BlackRock | 3.8/5 |
| Lazard | 3.6/5 |
| Scor | 3.4/5 |
| Navient Corporation | 2.3/5 |
| Axis Capital Holdings Limited | 1.5/5 |
| Asta Funding | N/A |
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PartnerRe Pricing
PartnerRe ROI & Value For Money
4.1/5
PartnerRe has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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PartnerRe Pricing vs. Competitors
Compared to its competitors, PartnerRe's ROI score is rated right above Exor.
| COMPANY | Pricing Score | |
|---|---|---|
| PartnerRe | 4.1/5 |
| Exor | 4/5 |
| Swiss Re | 3.8/5 |
| Lazard | 3.8/5 |
| BlackRock | 3.7/5 |
| Scor | 3/5 |
| Navient Corporation | 2.3/5 |
| Axis Capital Holdings Limited | 1.7/5 |
| Asta Funding | N/A |
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PartnerRe Customer Satisfaction (CSAT)
PartnerRe Customer Satisfaction (CSAT) Score
67 / 100
PartnerRe has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PartnerRe Customer Satisfaction vs. Competitors
Compared to its competitors, PartnerRe's Customer Satisfaction score is rated right above Swiss Re, and is preceded by Lazard.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BlackRock | 78% |
| Lazard | 69% |
| PartnerRe | 67% |
| Swiss Re | 64% |
| Scor | 50% |
| Navient Corporation | 46% |
| Exor | 0% |
| Axis Capital Holdings Limited | 0% |
| Asta Funding | 0% |
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PartnerRe Customer Service
4/5
PartnerRe has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About PartnerRe's Customer Service
Address
Wellesley House South, Pembroke, HM 08
Website
www.partnerre.com
Phone Number
7
PartnerRe Customer Service vs. Competitors
Compared to its competitors, PartnerRe's Customer Service score is rated right above Swiss Re.
| COMPANY | Customer Service Score | |
|---|---|---|
| PartnerRe | 4/5 |
| Swiss Re | 3.9/5 |
| BlackRock | 3.8/5 |
| Lazard | 3.8/5 |
| Exor | 3.5/5 |
| Scor | 3/5 |
| Navient Corporation | 2.3/5 |
| Axis Capital Holdings Limited | 1.7/5 |
| Asta Funding | N/A |
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Consumer vs. Employees
PartnerRe scored a 42 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of PartnerRe would recommend the brand to a friend. ENPS measures how likely PartnerRe employees would recommend working at PartnerRe to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
