Lazard NPS & Customer Reviews

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Lazard

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Lazard

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About Lazard's Brand

Lazard, one of the world's preeminent financial advisory and asset management firms, operates from 41 cities across 26 countries in North America, Europe, Asia, Australia, Central and South America. With origins dating to 1848, the firm provides advice on mergers and acquisitions, strategic matters, restructuring and capital structure, capital raising and corporate finance, as well as asset management services to corporations, partnerships, institutions, governments and individuals. Among its major competitors, Lazard is ranked in 4th place for NPS while Evercore Partners is 1st, and Goldman Sachs is 2nd.Their current market cap is $3.39B

Brand at a Glance

68%

Customer Loyalty

3.6/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

Lazard Ranking

^#2 / 4 of its competitors

Lazard NPS

Lazard's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether Lazard's customers would recommend using the product based on a scale of -100 to 100.

Lazard Overall NPS

NPS

52%	Promoters
16%	Passives
32%	Detractors

Lazard NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 27	Jan 2023	27
Feb 2023 22	Feb 2023	22
Mar 2023 25	Mar 2023	25
May 2023 28	May 2023	28
Jun 2023 18	Jun 2023	18
Aug 2023 20	Aug 2023	20
Sep 2023 23	Sep 2023	23
Dec 2023 19	Dec 2023	19
May 2024 24	May 2024	24
Oct 2024 25	Oct 2024	25
Mar 2025 25	Mar 2025	25
Jun 2025 20	Jun 2025	20

How Other Brands Compare

Lazard is ranked second for NPS among its competitors. Goldman Sachs and Charles Schwab come in first and third, with Morgan Stanley coming in at #4. Among those competitors, it is the second most valued company behind Morgan Stanley.

	Lazard	Goldman Sachs	Morgan Stanley	Charles Schwab
Global Ranking	#-	#145	#199	#239
NPS	20	27	-8	8
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$3.39B	$113.07B	$147.94B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lazard NPS by Gender

Lazard's NPS was rated 72 by Male customers on Comparably.

Male

Lazard's NPS was rated 72 by Male customers on Comparably.

86%

Promoters

Passives

14%

Detractors

Female

N/A

Lazard's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Lazard NPS by Ethnicity

Lazard's NPS was rated -20 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20

Lazard NPS by Age

Lazard's NPS was rated 0 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

Lazard NPS by Usage

Lazard's NPS was rated the highest by customers who have used Lazard's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 100	Less than 1 Year	100
1 to 2 Years -34	1 to 2 Years	-34
2 to 5 Years 0	2 to 5 Years	0

Lazard NPS vs. Competitors

Compared to its competitors, Lazard's NPS is rated right above Charles Schwab, and is preceded by Raymond James.

COMPANY		NPS Score
	Evercore Partners	50
	Goldman Sachs	27
	Raymond James	27
	Lazard	20
	Charles Schwab	8
	Moelis & Co.	N/A
	Rothschild	N/A
	UBS	-6
	Morgan Stanley	-8
	Navient Corporation	-19

Lazard Customer Reviews

Lazard Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Lazard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68%

32%

Lazard Customer Loyalty Score by Gender

Lazard's Customer Loyalty score was rated 74 by Male customers on Comparably.

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Male

74%

Yes

Female

N/A

Yes

Lazard Customer Loyalty Score by Ethnicity

Lazard's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Lazard Customer Loyalty Score by Age

Lazard's Customer Loyalty score was rated 33% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 33%	18-25	33%

Lazard Customer Loyalty Score by Usage

Lazard's Customer Loyalty score was rated the highest by customers who have used Lazard's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	70%
1 to 2 Years	40%
2 to 5 Years	70%

Lazard Customer Loyalty Score by Industry

Lazard's Customer Loyalty score was rated 33% by Tech industry customers.

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Tech	33%

Lazard Customer Loyalty vs. Competitors

Compared to its competitors, Lazard's Customer Loyalty score is rated right above Goldman Sachs, and is preceded by Morgan Stanley.

COMPANY		Customer Loyalty Score
	Evercore Partners	100%
	Charles Schwab	79%
	Navient Corporation	79%
	Raymond James	78%
	UBS	70%
	Morgan Stanley	69%
	Lazard	68%
	Goldman Sachs	65%
	Moelis & Co.	N/A
	Rothschild	N/A

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Lazard Product Quality

3.6/5

Lazard has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Lazard Product Information

Lazard’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lazard's product the highest.

Website: http://www.lazard.com

Company Size: 1,001-5,000 Employees

Industry

Tech

FinTech

Quick Insights into Lazard Product Quality

Lazard's Product Quality score was rated highest by customers who have used Lazard's products/services for 2 to 5 Years, and rated lowest by customers who have used Lazard's products/services for 1 to 2 Years.

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Ranked Lazard Product Quality the Highest

2 to 5 Years	4.1
Male	4.1
Caucasian	3.1

Ranked Lazard Product Quality the Lowest

1 to 2 Years	2.6

Lazard Product Quality Score by Gender

Lazard's Product Quality score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Lazard Product Quality Score by Ethnicity

Lazard's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1

Lazard Product Quality Score by Age

Lazard's Product Quality score was rated 2.6 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 2.6	18-25	2.6

Lazard Product Quality Score by Usage

Lazard's Product Quality score was rated the highest by customers who have used Lazard's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	2.6
2 to 5 Years	4.1

Lazard Product Quality Score by Industry

Lazard's Product Quality score was rated 2.6 stars by Tech industry customers.

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Tech	2.6

Lazard Product Quality vs. Competitors

Compared to its competitors, Lazard's Product Quality score is rated right above Goldman Sachs, and is preceded by Raymond James.

COMPANY		Product Quality Score
	Evercore Partners	5/5
	Raymond James	3.7/5
	Lazard	3.6/5
	Goldman Sachs	3.5/5
	UBS	3.5/5
	Charles Schwab	3.4/5
	Morgan Stanley	3.4/5
	Navient Corporation	2.3/5
	Moelis & Co.	N/A
	Rothschild	N/A

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Lazard Pricing

Lazard ROI & Value For Money

3.8/5

Lazard has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Lazard Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Lazard ROI

Lazard's ROI score was rated highest by customers who have used Lazard's products/services for Less than 1 Year, and rated lowest by customers who have used Lazard's products/services for 1 to 2 Years.

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Ranked Lazard ROI the Highest

Less than 1 Year	4.3
Male	4
18-25	3.5

Ranked Lazard ROI the Lowest

1 to 2 Years	3.1

Lazard ROI Score by Gender

Lazard's ROI score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

Lazard ROI Score by Ethnicity

Lazard's ROI score was rated 3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3

Lazard ROI Score by Age

Lazard's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 3.5	18-25	3.5

Lazard ROI Score by Usage

Lazard's ROI score was rated the highest by customers who have used Lazard's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.1
2 to 5 Years	3.5

Lazard ROI Score by Industry

Lazard's ROI score was rated 2.6 stars by Tech industry customers.

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Tech	2.6

Lazard Pricing vs. Competitors

Compared to its competitors, Lazard's ROI score is rated right above Raymond James, and is preceded by Evercore Partners.

COMPANY		Pricing Score
	Evercore Partners	5/5
	Lazard	3.8/5
	Raymond James	3.7/5
	Goldman Sachs	3.5/5
	Charles Schwab	3.4/5
	UBS	3.4/5
	Morgan Stanley	3.3/5
	Navient Corporation	2.3/5
	Moelis & Co.	N/A
	Rothschild	N/A

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Lazard Customer Satisfaction (CSAT)

Lazard Customer Satisfaction (CSAT) Score

68 / 100

Lazard has an overall Customer Satisfaction score of 68 rated by its users and customers.

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Very Satisfied	36%
Satisfied	32%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	16%
Very Dissatisfied	0%

Very Satisfied

36%

Satisfied

32%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

16%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lazard Customer Satisfaction

Lazard's Customer Satisfaction score was rated highest by Male customers.

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Ranked Lazard Customer Satisfaction the Highest

Male	66%
Caucasian	50%
Tech	33%

Lazard Customer Satisfaction Score by Gender

Lazard's Customer Satisfaction score was rated 66 by Male customers on Comparably.

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66 / 100

Male

	Very Satisfied	33%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	34%
	Very Dissatisfied	0%

Lazard Customer Satisfaction Score by Ethnicity

Caucasian
50%

CSAT according to Caucasian

Lazard's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

Lazard Customer Satisfaction Score by Industry

Lazard's Customer Satisfaction score was rated 33 points by Tech industry customers.

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Tech	33

Lazard Customer Satisfaction vs. Competitors

Compared to its competitors, Lazard's Customer Satisfaction score is rated right above Raymond James, and is preceded by Goldman Sachs.

COMPANY		Customer Satisfaction (CSAT) Score
	Evercore Partners	100%
	Goldman Sachs	72%
	Lazard	69%
	Raymond James	67%
	UBS	65%
	Charles Schwab	56%
	Navient Corporation	46%
	Morgan Stanley	45%
	Moelis & Co.	0%
	Rothschild	0%

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Lazard Customer Service

3.8/5

Lazard has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Lazard's Customer Service

Address

30 Rockefeller Plaza, New York City, NY 10112

Website

http://www.lazard.com

Lazard's Social Links

linkedin.com/company/lazard

Quick Insights into Lazard Customer Service

Lazard's Customer Service score was rated highest by customers who have used Lazard's products/services for Less than 1 Year, and rated lowest by customers who have used Lazard's products/services for 1 to 2 Years.

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Ranked Lazard Customer Service the Highest

Less than 1 Year	4
Male	3.9
18-25	3.1

Ranked Lazard Customer Service the Lowest

1 to 2 Years	3.1

Lazard Customer Service Score by Gender

Lazard's Customer Service score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Lazard Customer Service Score by Ethnicity

Lazard's Customer Service score was rated 3 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3

Lazard Customer Service Score by Age

Lazard's Customer Service score was rated 3.1 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 3.1	18-25	3.1

Lazard Customer Service Score by Usage

Lazard's Customer Service score was rated the highest by customers who have used Lazard's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.1
2 to 5 Years	3.5

Lazard Customer Service Score by Industry

Lazard's Customer Service score was rated 2.6 stars by Tech industry customers.

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Tech	2.6

Lazard Customer Service vs. Competitors

Compared to its competitors, Lazard's Customer Service score is rated right above Goldman Sachs, and is preceded by Raymond James.

COMPANY		Customer Service Score
	Evercore Partners	5/5
	Raymond James	3.8/5
	Lazard	3.8/5
	Goldman Sachs	3.6/5
	UBS	3.5/5
	Charles Schwab	3.5/5
	Morgan Stanley	3.4/5
	Navient Corporation	2.3/5
	Moelis & Co.	N/A
	Rothschild	N/A

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Lazard as an Employer

3.9/5

Lazard has a 3.9/5 stars for its overall company culture rated by their employees

top

CEO of Lazard

Peter Orszag

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lazard scored a 20 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Lazard would recommend the brand to a friend. ENPS measures how likely Lazard employees would recommend working at Lazard to a friend.

Net Promoter Score

NPS Score

52%	Promoters
16%	Passive
32%	Detractors

Employee Net Promoter Score

eNPS Score

58%	Promoters
9%	Passive
33%	Detractors

Global Ranking Snapshot

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