27
NPS
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Raymond James
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About Raymond James' Brand
Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors. Among its major competitors, Raymond James is ranked in 3rd place for NPS while JPMorgan Chase & Co is 1st, and Goldman Sachs is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Raymond James Ranking
- #3 / 4 of its competitors
Raymond James NPS
Raymond James's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Raymond James's customers would recommend using the product based on a scale of -100 to 100.
Raymond James Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
Raymond James NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 26 | Apr 2024 | 26 |
May 2024 27 | May 2024 | 27 |
Jun 2024 26 | Jun 2024 | 26 |
Jul 2024 27 | Jul 2024 | 27 |
Aug 2024 27 | Aug 2024 | 27 |
Sep 2024 28 | Sep 2024 | 28 |
Dec 2024 31 | Dec 2024 | 31 |
Apr 2025 30 | Apr 2025 | 30 |
May 2025 30 | May 2025 | 30 |
Aug 2025 28 | Aug 2025 | 28 |
Sep 2025 28 | Sep 2025 | 28 |
Dec 2025 26 | Dec 2025 | 26 |
How Other Brands Compare
Raymond James is ranked third for NPS among its competitors. JPMorgan Chase & Co and Goldman Sachs come in first and second, with Morgan Stanley coming in at #4.
Raymond James |  JPMorgan Chase & Co |  Goldman Sachs |  Morgan Stanley | |
| Global Ranking | #- | #72 | #145 | #199 |
| NPS | 27 | 31 | 27 | -8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $451.20B | $113.07B | $147.94B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Raymond James NPS by Gender
Female customers rated Raymond James's NPS 50 points higher than Male customers.
Male
-7
Raymond James's NPS was rated -7 by Male customers on Comparably.
35%
Promoters
23%
Passives
42%
Detractors
Female
43
Raymond James's NPS was rated 43 by Female customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Raymond James NPS by Ethnicity
Raymond James's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -5 | Caucasian | -5 |
African American/Black -33 | African American/Black | -33 |
Other 49 | Other | 49 |
Raymond James NPS by Age
Raymond James's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Raymond James NPS by Usage
Raymond James's NPS was rated the highest by customers who have used Raymond James's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -32 | Over 10 Years | -32 |
Raymond James NPS vs. Competitors
Compared to its competitors, Raymond James's NPS is rated right above Vanguard Multimedia, and is preceded by Goldman Sachs.
| COMPANY | NPS Score | |
|---|---|---|
| JPMorgan Chase & Co | 31 |
| Goldman Sachs | 27 |
| Raymond James | 27 |
 | Vanguard Multimedia | N/A |
| Morgan Stanley | -8 |
 | Stifel Financial Corp. | -42 |
Raymond James Customer Reviews
Out of the 3 Raymond James customer reviews 2 were positive and 1 was constructive. Raymond James customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Raymond James Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Raymond James users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Raymond James Customer Loyalty Score by Gender
Male customers rated Raymond James's Customer Loyalty score 11% higher than Female customers.
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Male
85%
Yes
Female
74%
Yes
Raymond James Customer Loyalty Score by Ethnicity
Raymond James's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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78
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
Raymond James Customer Loyalty Score by Age
Raymond James's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
56-60 100% | 56-60 | 100% |
61-65 85% | 61-65 | 85% |
66+ 89% | 66+ | 89% |
Raymond James Customer Loyalty Score by Usage
Raymond James's Customer Loyalty score was rated the highest by customers who have used Raymond James's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Raymond James Customer Loyalty Score by Industry
Raymond James's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Raymond James Customer Loyalty vs. Competitors
Compared to its competitors, Raymond James's Customer Loyalty score is rated right above Morgan Stanley, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JPMorgan Chase & Co | 83% |
| Raymond James | 78% |
| Morgan Stanley | 69% |
| Goldman Sachs | 65% |
| Stifel Financial Corp. | 59% |
| Vanguard Multimedia | N/A |
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Raymond James Product Quality
3.7/5
Raymond James has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Raymond James Product Information
Raymond James’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Raymond James's product the highest. Reviewers from the Tech industry rated Raymond James the lowest at 2.6.
- Website
- http://www.raymondjames.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into Raymond James Product Quality
Raymond James's Product Quality score was rated highest by customers who have used Raymond James's products/services for 2 to 5 Years, and rated lowest by customers who have used Raymond James's products/services for 1 to 2 Years.
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Ranked Raymond James Product Quality the Highest
Ranked Raymond James Product Quality the Lowest
Raymond James Product Quality Score by Gender
Female customers rated Raymond James's Product Quality score 0.9 stars higher than Male customers.
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Male
3.3/5
Female
4.2/5
Raymond James Product Quality Score by Ethnicity
Raymond James's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 4.2 | Other | 4.2 |
Raymond James Product Quality Score by Age
Raymond James's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3.7 | 66+ | 3.7 |
Raymond James Product Quality Score by Usage
Raymond James's Product Quality score was rated the highest by customers who have used Raymond James's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Raymond James Product Quality Score by Industry
Raymond James's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Raymond James Product Quality vs. Competitors
Compared to its competitors, Raymond James's Product Quality score is rated right above Goldman Sachs, and is preceded by JPMorgan Chase & Co.
| COMPANY | Product Quality Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Raymond James | 3.7/5 |
| Goldman Sachs | 3.5/5 |
| Morgan Stanley | 3.4/5 |
| Stifel Financial Corp. | 2.6/5 |
| Vanguard Multimedia | N/A |
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Raymond James Pricing
Raymond James ROI & Value For Money
3.7/5
Raymond James has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Raymond James Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Raymond James.
Quick Insights into Raymond James ROI
Raymond James's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Raymond James's products/services for 1 to 2 Years.
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Ranked Raymond James ROI the Highest
Ranked Raymond James ROI the Lowest
Raymond James ROI Score by Gender
Female customers rated Raymond James's ROI score 0.7 stars higher than Male customers.
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Male
3.1/5
Female
3.8/5
Raymond James ROI Score by Ethnicity
Raymond James's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 3.9 | Other | 3.9 |
Raymond James ROI Score by Age
Raymond James's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3.3 | 66+ | 3.3 |
Raymond James ROI Score by Usage
Raymond James's ROI score was rated the highest by customers who have used Raymond James's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Raymond James ROI Score by Industry
Raymond James's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Raymond James Pricing vs. Competitors
Compared to its competitors, Raymond James's ROI score is rated right above Goldman Sachs, and is preceded by JPMorgan Chase & Co.
| COMPANY | Pricing Score | |
|---|---|---|
| JPMorgan Chase & Co | 3.9/5 |
| Raymond James | 3.7/5 |
| Goldman Sachs | 3.5/5 |
| Morgan Stanley | 3.3/5 |
| Stifel Financial Corp. | 2.5/5 |
| Vanguard Multimedia | N/A |
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Raymond James Customer Satisfaction (CSAT)
Raymond James Customer Satisfaction (CSAT) Score
67 / 100
Raymond James has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
46%
Satisfied
21%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Raymond James Customer Satisfaction
Raymond James's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Raymond James's products/services for 1 to 2 Years.
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Ranked Raymond James Customer Satisfaction the Highest
Ranked Raymond James Customer Satisfaction the Lowest
Raymond James Customer Satisfaction Score by Gender
Female customers rated Raymond James's Customer Satisfaction score 16 points higher than Male customers.
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56 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 26% | |
Very Dissatisfied | 7% |
72 / 100
FemaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Raymond James Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Raymond James' Customer Satisfaction (CSAT) score was rated 52% according to Caucasian users and customers.
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52 / 100
Very Satisfied
35%
Satisfied
17%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
22%
Very Dissatisfied
13%
CSAT according to African American/Black
Raymond James' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Raymond James' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Raymond James Customer Satisfaction Score by Age
Raymond James's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 65% |
Raymond James Customer Satisfaction Score by Usage
Raymond James's Customer Satisfaction score was rated the highest by customers who have used Raymond James's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Raymond James Customer Satisfaction Score by Industry
Raymond James's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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}Raymond James Customer Satisfaction vs. Competitors
Compared to its competitors, Raymond James's Customer Satisfaction score is rated right above Morgan Stanley, and is preceded by Goldman Sachs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JPMorgan Chase & Co | 77% |
| Goldman Sachs | 72% |
| Raymond James | 67% |
| Morgan Stanley | 45% |
| Stifel Financial Corp. | 43% |
| Vanguard Multimedia | 0% |
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Raymond James Customer Service
3.8/5
Raymond James has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Raymond James's Customer Service
Address
3414 Peachtree Road NE, Suite 500, Atlanta, GA 30326
Website
http://www.raymondjames.com
Quick Insights into Raymond James Customer Service
Raymond James's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Raymond James's products/services for 1 to 2 Years.
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Ranked Raymond James Customer Service the Highest
Ranked Raymond James Customer Service the Lowest
Raymond James Customer Service Score by Gender
Female customers rated Raymond James's Customer Service score 0.5 stars higher than Male customers.
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Male
3.3/5
Female
3.8/5
Raymond James Customer Service Score by Ethnicity
Raymond James's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 4.2 | Other | 4.2 |
Raymond James Customer Service Score by Age
Raymond James's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
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| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.8 | 41-45 | 3.8 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3.6 | 66+ | 3.6 |
Raymond James Customer Service Score by Usage
Raymond James's Customer Service score was rated the highest by customers who have used Raymond James's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Raymond James Customer Service Score by Industry
Raymond James's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Raymond James Customer Service vs. Competitors
Compared to its competitors, Raymond James's Customer Service score is rated right above Goldman Sachs, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Raymond James | 3.8/5 |
| Goldman Sachs | 3.6/5 |
| Morgan Stanley | 3.4/5 |
| Stifel Financial Corp. | 2.6/5 |
| Vanguard Multimedia | N/A |
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Raymond James as an Employer
4.1/5
Raymond James has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Raymond James scored a 27 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Raymond James would recommend the brand to a friend. ENPS measures how likely Raymond James employees would recommend working at Raymond James to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 51% | Promoters |
|---|---|
| 24% | Passive |
| 25% | Detractors |
