-19
NPS
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Navient Corporation
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About Navient Corporation's Brand
Navient Corporation holds the portfolio of education loans insured or guaranteed under the Federal Family Education Loan Program Among its major competitors, Navient Corporation is ranked in 6th place for NPS while Mastercard is 1st, and SoFi is 2nd.Their current market cap is $2.66B
Brand at a Glance
79%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Navient Corporation Ranking
- #4 / 4 of its competitors
Navient Corporation NPS
Navient Corporation's Net Promoter Score (NPS) is a -19 with 38% Promoters, 5% Passives, and 57% Detractors. Net Promoter Score tracks whether Navient Corporation's customers would recommend using the product based on a scale of -100 to 100.
Navient Corporation Overall NPS
| 38% | Promoters |
|---|---|
| 5% | Passives |
| 57% | Detractors |
Navient Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 11 | Oct 2021 | 11 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 -9 | Apr 2022 | -9 |
Jul 2022 -22 | Jul 2022 | -22 |
Sep 2022 -13 | Sep 2022 | -13 |
Oct 2022 -19 | Oct 2022 | -19 |
May 2023 -12 | May 2023 | -12 |
Sep 2023 -18 | Sep 2023 | -18 |
Jan 2024 -22 | Jan 2024 | -22 |
Jul 2024 -25 | Jul 2024 | -25 |
Dec 2024 -19 | Dec 2024 | -19 |
How Other Brands Compare
Navient Corporation is ranked #4 for NPS among its competitors. Mastercard and SoFi come in first and second, with Wells Fargo coming in at third. Among those competitors, it is the lowest valued company behind Mastercard.
Navient Corporation |  Mastercard |  Wells Fargo |  SoFi | |
| Global Ranking | #- | #88 | #139 | #441 |
| NPS | -19 | 27 | 7 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $2.66B | $350.76B | $156.41B | $6.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Navient Corporation NPS by Gender
Navient Corporation's NPS was rated -57 by Female customers on Comparably.
Female
-57
Navient Corporation's NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Male
N/A
Navient Corporation's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Navient Corporation NPS by Ethnicity
Navient Corporation's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Navient Corporation NPS by Age
Navient Corporation's NPS was rated -67 points by customers ages 31-35 on Comparably.
Navient Corporation NPS by Usage
Navient Corporation's NPS was rated -100 points by customers who have used Navient Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Navient Corporation NPS vs. Competitors
Compared to its competitors, Navient Corporation's NPS is rated right above Capital One, and is preceded by Nelnet.
| COMPANY | NPS Score | |
|---|---|---|
| Mastercard | 27 |
| SoFi | 20 |
 | BlackRock | 10 |
| Wells Fargo | 7 |
 | Nelnet | -9 |
| Navient Corporation | -19 |
 | Capital One | -41 |
Navient Corporation Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Navient Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Navient Corporation Customer Loyalty Score by Gender
Navient Corporation's Customer Loyalty score was rated 87 by Female customers on Comparably.
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Female
87%
Yes
Male
N/A
Yes
Navient Corporation Customer Loyalty Score by Ethnicity
Navient Corporation's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Navient Corporation Customer Loyalty Score by Age
Navient Corporation's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Navient Corporation Customer Loyalty Score by Usage
Navient Corporation's Customer Loyalty score was rated 78% by customers who have used Navient Corporation's products/services for Over 10 Years.
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Navient Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Navient Corporation's Customer Loyalty score is rated right above Capital One, and is preceded by Mastercard.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mastercard | 79% |
| Navient Corporation | 79% |
| Capital One | 79% |
| SoFi | 78% |
| BlackRock | 75% |
| Wells Fargo | 71% |
| Nelnet | 67% |
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Navient Corporation Product Quality
2.3/5
Navient Corporation has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Navient Corporation Product Information
Navient Corporation’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://www.navient.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Navient Corporation Product Quality
Navient Corporation's Product Quality score was rated highest by customers ages 31-35.
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Ranked Navient Corporation Product Quality the Highest
Navient Corporation Product Quality Score by Gender
Navient Corporation's Product Quality score was rated 1.6 by Female customers on Comparably.
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Female
1.6/5
Male
N/A
Navient Corporation Product Quality Score by Ethnicity
Navient Corporation's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Navient Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Navient Corporation Product Quality Score by Age
Navient Corporation's Product Quality score was rated 1.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Navient Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
Navient Corporation Product Quality Score by Usage
Navient Corporation's Product Quality score was rated 1.5 stars by customers who have used Navient Corporation's products/services for Over 10 Years.
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Navient Corporation Product Quality vs. Competitors
Compared to its competitors, Navient Corporation's Product Quality score is rated right above Capital One, and is preceded by Nelnet.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mastercard | 4/5 |
| BlackRock | 3.8/5 |
| SoFi | 3.6/5 |
| Wells Fargo | 3.4/5 |
| Nelnet | 3/5 |
| Navient Corporation | 2.3/5 |
| Capital One | 2.3/5 |
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Navient Corporation Pricing
Navient Corporation ROI & Value For Money
2.3/5
Navient Corporation has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Navient Corporation ROI
Navient Corporation's ROI score was rated highest by customers ages 31-35.
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Ranked Navient Corporation ROI the Highest
Navient Corporation ROI Score by Gender
Navient Corporation's ROI score was rated 1.6 by Female customers on Comparably.
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Female
1.6/5
Male
N/A
Navient Corporation ROI Score by Ethnicity
Navient Corporation's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Navient Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Navient Corporation ROI Score by Age
Navient Corporation's ROI score was rated 1.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Navient Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
Navient Corporation ROI Score by Usage
Navient Corporation's ROI score was rated 1.5 stars by customers who have used Navient Corporation's products/services for Over 10 Years.
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Navient Corporation Pricing vs. Competitors
Compared to its competitors, Navient Corporation's ROI score is rated right above Capital One, and is preceded by Nelnet.
| COMPANY | Pricing Score | |
|---|---|---|
| Mastercard | 3.9/5 |
| BlackRock | 3.7/5 |
| SoFi | 3.5/5 |
| Wells Fargo | 3.4/5 |
| Nelnet | 2.9/5 |
| Navient Corporation | 2.3/5 |
| Capital One | 2.1/5 |
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Navient Corporation Customer Satisfaction (CSAT)
Navient Corporation Customer Satisfaction (CSAT) Score
46 / 100
Navient Corporation has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Navient Corporation Customer Satisfaction
Navient Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Navient Corporation Customer Satisfaction the Highest
Navient Corporation Customer Satisfaction Score by Gender
Navient Corporation's Customer Satisfaction score was rated 25 by Female customers on Comparably.
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25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Navient Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Navient Corporation's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Navient Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Navient Corporation's Customer Satisfaction score is rated right above Capital One, and is preceded by Nelnet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mastercard | 79% |
| BlackRock | 77% |
| SoFi | 64% |
| Wells Fargo | 61% |
| Nelnet | 57% |
| Navient Corporation | 46% |
| Capital One | 15% |
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Navient Corporation Customer Service
2.3/5
Navient Corporation has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Navient Corporation's Customer Service
Address
Wilmington, DE 19801
Website
https://www.navient.com/
Quick Insights into Navient Corporation Customer Service
Navient Corporation's Customer Service score was rated highest by customers ages 31-35.
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Ranked Navient Corporation Customer Service the Highest
Navient Corporation Customer Service Score by Gender
Navient Corporation's Customer Service score was rated 1.6 by Female customers on Comparably.
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Female
1.6/5
Male
N/A
Navient Corporation Customer Service Score by Ethnicity
Navient Corporation's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Navient Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Navient Corporation Customer Service Score by Age
Navient Corporation's Customer Service score was rated 1.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Navient Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
Navient Corporation Customer Service Score by Usage
Navient Corporation's Customer Service score was rated 1.5 stars by customers who have used Navient Corporation's products/services for Over 10 Years.
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Navient Corporation Customer Service vs. Competitors
Compared to its competitors, Navient Corporation's Customer Service score is rated right above Capital One, and is preceded by Nelnet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mastercard | 3.9/5 |
| BlackRock | 3.8/5 |
| SoFi | 3.5/5 |
| Wells Fargo | 3.5/5 |
| Nelnet | 2.7/5 |
| Navient Corporation | 2.3/5 |
| Capital One | 2/5 |
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Navient Corporation as an Employer
3.3/5
Navient Corporation has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Navient Corporation scored a -19 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Navient Corporation would recommend the brand to a friend. ENPS measures how likely Navient Corporation employees would recommend working at Navient Corporation to a friend.
Net Promoter Score
-19
NPS Score
| 38% | Promoters |
|---|---|
| 5% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
