27
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#109
Business and Consumer Services Brands
Brand Page
Swiss Re
Marketing or Exec? Claim Your Free Account
Swiss Re is ranked #109 in Business and Consumer Services Brands
Swiss Re is ranked #109 in Business and Consumer Services Brands
About Swiss Re's Brand
The Swiss Re Group is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer Swiss Re’s brand is ranked #610 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Swiss Re. When compared to other organizations within the Business and Consumer Services industry, Swiss Re is ranked #109. Among its major competitors, Swiss Re is ranked in 4th place for NPS while Brit Insurance is 1st, and Reinsurance Group of America is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Swiss Re CMO
Swiss Re Ranking
- #109 in Business and Consumer Services
- #3 / 4 of its competitors
Swiss Re NPS
Swiss Re's Net Promoter Score (NPS) is a 27 with 52% Promoters, 23% Passives, and 25% Detractors. Net Promoter Score tracks whether Swiss Re's customers would recommend using the product based on a scale of -100 to 100.
Swiss Re Overall NPS
| 52% | Promoters |
|---|---|
| 23% | Passives |
| 25% | Detractors |
Swiss Re NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 28 | Jan 2024 | 28 |
Feb 2024 29 | Feb 2024 | 29 |
Mar 2024 27 | Mar 2024 | 27 |
Apr 2024 26 | Apr 2024 | 26 |
May 2024 25 | May 2024 | 25 |
Sep 2024 27 | Sep 2024 | 27 |
Dec 2024 25 | Dec 2024 | 25 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 24 | Feb 2025 | 24 |
Mar 2025 26 | Mar 2025 | 26 |
Apr 2025 26 | Apr 2025 | 26 |
May 2025 26 | May 2025 | 26 |
How Other Brands Compare
Swiss Re is ranked third for NPS among its competitors. Brit Insurance and Reinsurance Group of America come in first and second, with Aspen Insurance Holdings Limited coming in at #4.
Swiss Re |  Reinsurance Group of America |  Aspen Insurance Holdings Limited |  Brit Insurance | |
| Global Ranking | #610 | #- | #- | #- |
| NPS | 27 | 49 | - | 100 |
| Valuation Updated every 24 hours for public companies | - | $9.39B | $2.56B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swiss Re NPS by Gender
Swiss Re's NPS was rated 14 by Male customers on Comparably.
Male
14
Swiss Re's NPS was rated 14 by Male customers on Comparably.
47%
Promoters
20%
Passives
33%
Detractors
Female
N/A
Swiss Re's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Swiss Re NPS by Ethnicity
Swiss Re's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 12 | Caucasian | 12 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Swiss Re NPS by Age
Swiss Re's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Swiss Re NPS by Usage
Swiss Re's NPS was rated the highest by customers who have used Swiss Re's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 100 | Over 10 Years | 100 |
Swiss Re NPS vs. Competitors
Compared to its competitors, Swiss Re's NPS is rated right above Zurich Insurance Group, and is preceded by Munich Re.
| COMPANY | NPS Score | |
|---|---|---|
| Brit Insurance | 100 |
| Reinsurance Group of America | 49 |
 | Munich Re | 43 |
| Swiss Re | 27 |
 | Zurich Insurance Group | 20 |
 | Swiss Life Holding | N/A |
 | Scor | -25 |
Swiss Re Customer Reviews
Out of the 3 Swiss Re customer reviews 2 were positive and 1 was constructive. Swiss Re customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Swiss Re Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Swiss Re users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Swiss Re Customer Loyalty Score by Gender
Swiss Re's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Swiss Re.
Male
70%
Yes
Female
N/A
Yes
Swiss Re Customer Loyalty Score by Ethnicity
Swiss Re's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Swiss Re.
55
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
Swiss Re Customer Loyalty Score by Age
Swiss Re's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Swiss Re.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 74% | 26-30 | 74% |
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
Swiss Re Customer Loyalty Score by Usage
Swiss Re's Customer Loyalty score was rated the highest by customers who have used Swiss Re's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Swiss Re Customer Loyalty Score by Industry
Swiss Re's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Swiss Re Customer Loyalty vs. Competitors
Compared to its competitors, Swiss Re's Customer Loyalty score is rated right above Scor, and is preceded by Zurich Insurance Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Brit Insurance | 100% |
| Reinsurance Group of America | 79% |
| Munich Re | 77% |
| Zurich Insurance Group | 73% |
| Swiss Re | 72% |
| Scor | 68% |
| Swiss Life Holding | N/A |
Unlock Swiss Re Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Swiss Re Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Swiss Re's Customer Loyalty score is rated right above Accenture, and is preceded by Allstate.
Unlock Swiss Re Customer Loyalty vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Swiss Re Customer Loyalty vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Swiss Re Product Quality
3.8/5
Swiss Re has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Swiss Re's overall Product Quality score rated by its users and customers.
Swiss Re Product Information
Swiss Re’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Swiss Re's product the highest. Reviewers from the Accounting industry rated Swiss Re the lowest at 3.6.
- Website
- http://www.swissre.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Insurance
Quick Insights into Swiss Re Product Quality
Swiss Re's Product Quality score was rated highest by customers who have used Swiss Re's products/services for 5 to 10 Years, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Swiss Re's Product Quality.
Ranked Swiss Re Product Quality the Highest
Ranked Swiss Re Product Quality the Lowest
Swiss Re Product Quality Score by Gender
Swiss Re's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Swiss Re.
Male
3.9/5
Female
N/A
Swiss Re Product Quality Score by Ethnicity
Swiss Re's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Swiss Re.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Swiss Re Product Quality Score by Age
Swiss Re's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Swiss Re.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.5 | 36-40 | 4.5 |
Swiss Re Product Quality Score by Usage
Swiss Re's Product Quality score was rated the highest by customers who have used Swiss Re's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Swiss Re Product Quality Score by Industry
Swiss Re's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Swiss Re Product Quality vs. Competitors
Compared to its competitors, Swiss Re's Product Quality score is rated right above Scor, and is preceded by Munich Re.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brit Insurance | 4/5 |
| Zurich Insurance Group | 4/5 |
| Munich Re | 3.9/5 |
| Swiss Re | 3.8/5 |
| Scor | 3.4/5 |
| Reinsurance Group of America | 3.3/5 |
| Swiss Life Holding | N/A |
Unlock Swiss Re Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Swiss Re Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Swiss Re's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
Unlock Swiss Re Product Quality vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Swiss Re Product Quality vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Swiss Re Pricing
Swiss Re ROI & Value For Money
3.8/5
Swiss Re has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Swiss Re's overall ROI score rated by its users and customers.
Swiss Re Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Swiss Re.
Quick Insights into Swiss Re ROI
Swiss Re's ROI score was rated highest by customers who have used Swiss Re's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Swiss Re's ROI score.
Ranked Swiss Re ROI the Highest
Ranked Swiss Re ROI the Lowest
Swiss Re ROI Score by Gender
Swiss Re's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Swiss Re.
Male
3.7/5
Female
N/A
Swiss Re ROI Score by Ethnicity
Swiss Re's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Swiss Re.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Swiss Re ROI Score by Age
Swiss Re's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Swiss Re.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4 | 36-40 | 4 |
Swiss Re ROI Score by Usage
Swiss Re's ROI score was rated the highest by customers who have used Swiss Re's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Swiss Re ROI Score by Industry
Swiss Re's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Swiss Re Pricing vs. Competitors
Compared to its competitors, Swiss Re's ROI score is rated right above Zurich Insurance Group, and is preceded by Munich Re.
| COMPANY | Pricing Score | |
|---|---|---|
| Brit Insurance | 4/5 |
| Munich Re | 3.9/5 |
| Swiss Re | 3.8/5 |
| Zurich Insurance Group | 3.4/5 |
| Reinsurance Group of America | 3.1/5 |
| Scor | 3/5 |
| Swiss Life Holding | N/A |
Unlock Swiss Re ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Swiss Re ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Swiss Re's ROI score is rated right above Accenture, and is preceded by Bloomberg.
Unlock Swiss Re ROI vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Swiss Re ROI vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Swiss Re Customer Satisfaction (CSAT)
Swiss Re Customer Satisfaction (CSAT) Score
64 / 100
Swiss Re has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
34%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
2%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Swiss Re Customer Satisfaction
Swiss Re's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Swiss Re's Customer Satisfaction.
Ranked Swiss Re Customer Satisfaction the Highest
Ranked Swiss Re Customer Satisfaction the Lowest
Swiss Re Customer Satisfaction Score by Gender
Swiss Re's Customer Satisfaction score was rated 62 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Swiss Re.
62 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 38% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Swiss Re Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Swiss Re's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Swiss Re.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Swiss Re's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Swiss Re.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Swiss Re's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Swiss Re.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
Swiss Re Customer Satisfaction Score by Age
Swiss Re's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Swiss Re.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 100% |
Swiss Re Customer Satisfaction Score by Usage
Swiss Re's Customer Satisfaction score was rated the highest by customers who have used Swiss Re's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Swiss Re Customer Satisfaction Score by Industry
Swiss Re's Customer Satisfaction score was rated 80 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Swiss Re Customer Satisfaction Score by Industry",
"text": "Swiss Re's Customer Satisfaction score was rated 80 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Swiss Re's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
}
]
}Swiss Re Customer Satisfaction vs. Competitors
Compared to its competitors, Swiss Re's Customer Satisfaction score is rated right above Scor, and is preceded by Munich Re.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brit Insurance | 100% |
| Zurich Insurance Group | 100% |
| Reinsurance Group of America | 66% |
| Munich Re | 64% |
| Swiss Re | 64% |
| Scor | 50% |
| Swiss Life Holding | 0% |
Unlock Swiss Re Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Swiss Re Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Swiss Re's Customer Satisfaction score is rated right above Verizon, and is preceded by FedEx.
Unlock Swiss Re Customer Satisfaction vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Swiss Re Customer Satisfaction vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Swiss Re Customer Service
3.9/5
Swiss Re has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Swiss Re's overall Customer Service score rated by its users and customers.
About Swiss Re's Customer Service
Address
Mythenquai 50/60, P.O. Box,
Website
http://www.swissre.com
Quick Insights into Swiss Re Customer Service
Swiss Re's Customer Service score was rated highest by customers who have used Swiss Re's products/services for Over 10 Years, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Swiss Re's Customer Service score.
Ranked Swiss Re Customer Service the Highest
Ranked Swiss Re Customer Service the Lowest
Swiss Re Customer Service Score by Gender
Swiss Re's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Swiss Re.
Male
3.7/5
Female
N/A
Swiss Re Customer Service Score by Ethnicity
Swiss Re's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Swiss Re.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Swiss Re Customer Service Score by Age
Swiss Re's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Swiss Re.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4.1 | 36-40 | 4.1 |
Swiss Re Customer Service Score by Usage
Swiss Re's Customer Service score was rated the highest by customers who have used Swiss Re's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Swiss Re Customer Service Score by Industry
Swiss Re's Customer Service score was rated 3.7 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Swiss Re Customer Service vs. Competitors
Compared to its competitors, Swiss Re's Customer Service score is rated right above Reinsurance Group of America, and is preceded by Brit Insurance.
| COMPANY | Customer Service Score | |
|---|---|---|
| Munich Re | 4/5 |
| Zurich Insurance Group | 4/5 |
| Brit Insurance | 4/5 |
| Swiss Re | 3.9/5 |
| Reinsurance Group of America | 3.1/5 |
| Scor | 3/5 |
| Swiss Life Holding | N/A |
Unlock Swiss Re Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Swiss Re Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Swiss Re's Customer Service score is rated right above Accenture, and is preceded by Bloomberg.
Unlock Swiss Re Customer Service vs. Companies in Business and Consumer Services Data
VS
Sign Up for Brand Profile PRO to get the full Swiss Re Customer Service vs. Companies in Business and Consumer Services data and gain insights into your customers today.
Swiss Re as an Employer
3.9/5
Swiss Re has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Swiss Re scored a 27 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Swiss Re would recommend the brand to a friend. ENPS measures how likely Swiss Re employees would recommend working at Swiss Re to a friend.
Net Promoter Score
27
NPS Score
| 52% | Promoters |
|---|---|
| 23% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 49% | Promoters |
|---|---|
| 15% | Passive |
| 36% | Detractors |
Global Ranking Snapshot
Swiss Re is ranked #610 in the Global Top 100 Brands. It ranks just behind F5, Inc. and just ahead of T. Rowe Price Group.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
608 |  | SAP SuccessFactors |  | Greg Tomb | Tech |
609 |  | F5, Inc. |  | François Locoh-Donou | Tech |
610 | | Swiss Re | | Christian Mumenthaler | Business and Consumer Services |
611 |  | T. Rowe Price Group |  | William Stromberg | Banking and Financial Services |
612 |  | PagerDuty |  | Jennifer Tejada | Tech |
613 |  | Equinix |  | Adaire Fox Martin | Banking and Financial Services |
614 |  | Trustpilot |  | Peter Muhlmann | Tech |
Business and Consumer Services Ranking Snapshot
Swiss Re is ranked #109 in the Business and Consumer Services Industry. It ranks just behind Leo Burnett and just ahead of PagerDuty.
| RANK | COMPANY | Location | |
|---|---|---|---|
107 |  | Schlumberger | |
108 |  | Leo Burnett | Chicago, IL |
109 | | Swiss Re | |
110 | | PagerDuty | San Francisco, CA |
111 | | Equinix | Redwood City, CA |
112 | | Trustpilot | New York City, NY |
113 |  | ADT Corporation | Boca Raton, FL |
