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Trustpilot is

Ranked

#210

Tech Brands

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Trustpilot

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Trustpilot

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Trustpilot is ranked #210 in Tech Brands

About Trustpilot's Brand

Trustpilot is an online review community helping consumers choose with confidence while enabling companies to grow their business. Trustpilot’s brand is ranked #614 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Trustpilot. When compared to other organizations within the Tech industry, Trustpilot is ranked #210. Among its major competitors, Trustpilot is ranked in 2nd place for NPS while SiteJabber is 1st, and Yotpo is 3rd.Their current valuation is $1.67B

Brand at a Glance

81%

Customer Loyalty

3.7/5

Product Quality

3.3/5

Pricing

2.9/5

Customer Service

Trustpilot Ranking

^#210 in Tech
^#2 / 4 of its competitors

Trustpilot NPS

Trustpilot's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Trustpilot's customers would recommend using the product based on a scale of -100 to 100.

Trustpilot Overall NPS

NPS

60%	Promoters
10%	Passives
30%	Detractors

Trustpilot NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2023 35	Feb 2023	35
Apr 2023 34	Apr 2023	34
Jun 2023 34	Jun 2023	34
Jul 2023 31	Jul 2023	31
Sep 2023 29	Sep 2023	29
Oct 2023 29	Oct 2023	29
Jan 2024 31	Jan 2024	31
Feb 2024 31	Feb 2024	31
May 2024 30	May 2024	30
Nov 2024 32	Nov 2024	32
Jun 2025 30	Jun 2025	30
Jul 2025 30	Jul 2025	30

How Other Brands Compare

Trustpilot is ranked second for NPS among its competitors. SiteJabber and Yotpo come in first and third, with G2 coming in at #4. Among those competitors, it is the third most valued company behind Yotpo.

	Trustpilot	Yotpo	SiteJabber	G2
Global Ranking	#614	#-	#-	#-
NPS	30	30	74	5
Valuation Updated every 24 hours for public companies	$1.67B	$1.83B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Trustpilot NPS by Gender

Female customers rated Trustpilot's NPS 6 points higher than Male customers.

Male

-25

Trustpilot's NPS was rated -25 by Male customers on Comparably.

33%

Promoters

Passives

58%

Detractors

Female

-19

Trustpilot's NPS was rated -19 by Female customers on Comparably.

36%

Promoters

Passives

55%

Detractors

Trustpilot NPS by Ethnicity

Trustpilot's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20
African American/Black 0	African American/Black	0
Asian or Pacific Islander -34	Asian or Pacific Islander	-34

Trustpilot NPS by Age

Trustpilot's NPS was rated 0 points by customers ages 18-25 and customers ages 46-50 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

41-45

40%

20%

40%

46-50

40%

20%

40%

Trustpilot NPS by Usage

Trustpilot's NPS was rated the highest by customers who have used Trustpilot's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 32	Less than 1 Year	32
1 to 2 Years 8	1 to 2 Years	8
2 to 5 Years 42	2 to 5 Years	42
5 to 10 Years 50	5 to 10 Years	50
Over 10 Years -100	Over 10 Years	-100

Trustpilot NPS vs. Competitors

Compared to its competitors, Trustpilot's NPS is rated right above Yotpo, and is preceded by SiteJabber.

COMPANY		NPS Score
	SiteJabber	74
	Trustpilot	30
	Yotpo	30
	G2	5
	Feefo	N/A
	TrustSpot	N/A
	Crowd Reviews, LLC	N/A
	TruRating	N/A

Trustpilot NPS vs Companies in Tech

In the Tech industry, Trustpilot's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	Trustpilot	30

Trustpilot Customer Reviews

Out of the 7 Trustpilot customer reviews 3 were positive and 4 were constructive. Trustpilot customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Trustpilot Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Trustpilot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Trustpilot Customer Loyalty Score by Gender

Female customers rated Trustpilot's Customer Loyalty score 14% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Trustpilot.

Male

78%

Yes

Female

92%

Yes

Trustpilot Customer Loyalty Score by Ethnicity

Trustpilot's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Trustpilot.

out of 100

Caucasian

100

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

Trustpilot Customer Loyalty Score by Age

Trustpilot's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Trustpilot.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
41-45 46%	41-45	46%
46-50 100%	46-50	100%

Trustpilot Customer Loyalty Score by Usage

Trustpilot's Customer Loyalty score was rated the highest by customers who have used Trustpilot's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	100%
1 to 2 Years	85%
2 to 5 Years	78%
Over 10 Years	70%

Trustpilot Customer Loyalty Score by Industry

Trustpilot's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	85%
Real Estate	100%

Trustpilot Customer Loyalty vs. Competitors

Compared to its competitors, Trustpilot's Customer Loyalty score is rated right above G2.

COMPANY		Customer Loyalty Score
	Trustpilot	81%
	G2	67%
	Yotpo	63%
	SiteJabber	N/A
	Feefo	N/A
	TrustSpot	N/A
	Crowd Reviews, LLC	N/A
	TruRating	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, Trustpilot's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	Trustpilot	81%

Unlock Trustpilot Customer Loyalty vs. Companies in Tech Data

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Trustpilot Product Quality

3.7/5

Trustpilot has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Trustpilot's overall Product Quality score rated by its users and customers.

Trustpilot Product Information

Trustpilot serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Latin America, and Brazil. Trustpilot supports Web devices and offers products for small, medium, and large sized businesses.

Trustpilot’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Trustpilot's product the highest. Reviewers from the Education industry rated Trustpilot the lowest at 3.7.

Website: http://www.trustpilot.com

Company Size: 501-1,000 Employees

Industry

Tech

Business Services

Consumer Services

Content

SaaS

Languages Supported

English

Dutch

French

German

Spanish

Italian

Swedish

Danish

Product Type

Brand Management Software

Feedback and Reviews Management Software

Quick Insights into Trustpilot Product Quality

Trustpilot's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by customers who have used Trustpilot's products/services for Over 10 Years.

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Ranked Trustpilot Product Quality the Highest

Insurance	4.6
Less than 1 Year	4
18-25	3.9

Ranked Trustpilot Product Quality the Lowest

Asian or Pacific Islander	2
Real Estate	2
Over 10 Years	1.5

Trustpilot Product Quality Score by Gender

Trustpilot's Product Quality score was rated 2.8 by both Female and Male customers on Comparably.

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Male

2.8/5

Female

2.8/5

Trustpilot Product Quality Score by Ethnicity

Trustpilot's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Trustpilot.

Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 2	Asian or Pacific Islander	2

Trustpilot Product Quality Score by Age

Trustpilot's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.9	18-25	3.9
41-45 3	41-45	3
46-50 3.7	46-50	3.7

Trustpilot Product Quality Score by Usage

Trustpilot's Product Quality score was rated the highest by customers who have used Trustpilot's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4
1 to 2 Years	3.4
2 to 5 Years	3.8
5 to 10 Years	3.6
Over 10 Years	1.5

Trustpilot Product Quality Score by Industry

Trustpilot's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.3
Banking and Financial Services	4.3
Consumer Goods	3.6
Consumer Services	4.4
Education	3.7
Insurance	4.6
Marketing, Advertising and Research	4.3
Media and Entertainment	3.7
Real Estate	2
Retail	4.6

Trustpilot Product Quality vs. Competitors

Compared to its competitors, Trustpilot's Product Quality score is rated right above G2, and is preceded by SiteJabber.

COMPANY		Product Quality Score
	Yotpo	4.2/5
	SiteJabber	4.1/5
	Trustpilot	3.7/5
	G2	3.5/5
	Feefo	N/A
	TrustSpot	N/A
	Crowd Reviews, LLC	N/A
	TruRating	N/A

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Product Quality for Other Tech Brands

In the Tech industry, Trustpilot's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	Trustpilot	3.7/5

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Trustpilot Pricing

Trustpilot ROI & Value For Money

3.3/5

Trustpilot has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Trustpilot Pricing Plans

Trustpilot has a pricing structure that accommodates small, medium, and large businesses. Starting from $299/month, Trustpilot uses a subscription model and offers the following: Lite: From $299 per month (paid annually), Pro: From $549 per month (paid annually), and Enterprise: contact Trustpilot.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Real Estate industry think that they had the lowest ROI from Trustpilot.

Who Uses Trustpilot?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into Trustpilot ROI

Trustpilot's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers who have used Trustpilot's products/services for Over 10 Years.

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Ranked Trustpilot ROI the Highest

Hospitality	4.8
Less than 1 Year	3.2
18-25	3.1

Ranked Trustpilot ROI the Lowest

Asian or Pacific Islander	2
Real Estate	2
Over 10 Years	1.5

Trustpilot ROI Score by Gender

Trustpilot's ROI score was rated 2.4 by both Female and Male customers on Comparably.

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Male

2.4/5

Female

2.4/5

Trustpilot ROI Score by Ethnicity

Trustpilot's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Trustpilot.

Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 2	Asian or Pacific Islander	2

Trustpilot ROI Score by Age

Trustpilot's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.1	18-25	3.1
41-45 2.9	41-45	2.9
46-50 3	46-50	3

Trustpilot ROI Score by Usage

Trustpilot's ROI score was rated the highest by customers who have used Trustpilot's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.2
1 to 2 Years	2
2 to 5 Years	3
Over 10 Years	1.5

Trustpilot ROI Score by Industry

Trustpilot's ROI score was rated the highest by Hospitality industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.5
Banking and Financial Services	4.1
Consumer Goods	3.4
Education	2.6
Healthcare, Hospitals and Medicine	3.3
Hospitality	4.8
Media and Entertainment	3.9
Real Estate	2
Retail	4.1

Trustpilot Pricing vs. Competitors

Compared to its competitors, Trustpilot's ROI score is rated right above Feefo, and is preceded by G2.

COMPANY		Pricing Score
	SiteJabber	4/5
	Yotpo	3.7/5
	G2	3.4/5
	Trustpilot	3.3/5
	Feefo	N/A
	TrustSpot	N/A
	Crowd Reviews, LLC	N/A
	TruRating	N/A

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ROI for Other Tech Brands

In the Tech industry, Trustpilot's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	Trustpilot	3.3/5

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Trustpilot Customer Satisfaction (CSAT)

Trustpilot Customer Satisfaction (CSAT) Score

53 / 100

Trustpilot has an overall Customer Satisfaction score of 53 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	31%
Satisfied	22%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	9%
Very Dissatisfied	32%

Very Satisfied

31%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

32%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Trustpilot Customer Satisfaction

Trustpilot's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Real Estate industry.

Sign Up to unlock insights into how customers have ranked Trustpilot's Customer Satisfaction.

Ranked Trustpilot Customer Satisfaction the Highest

Tech	100%
2 to 5 Years	80%
46-50	80%

Ranked Trustpilot Customer Satisfaction the Lowest

1 to 2 Years	40%
Asian or Pacific Islander	33%
Real Estate	33%

Trustpilot Customer Satisfaction Score by Gender

Trustpilot's Customer Satisfaction score was rated 55 by both Female and Male customers on Comparably.

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55 / 100

Male

	Very Satisfied	44%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	11%
	Very Dissatisfied	34%

55 / 100

Female

	Very Satisfied	11%
	Satisfied	44%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	11%
	Very Dissatisfied	34%

Trustpilot Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Trustpilot's Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.

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62 / 100

Very Satisfied	12%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	38%

Very Satisfied

12%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

38%

CSAT according to African American/Black

Trustpilot's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	50%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

50%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Trustpilot's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

Trustpilot Customer Satisfaction Score by Age

Trustpilot's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Trustpilot.

100

Breakdown

Age

Score

18-25

75%

41-45

67%

46-50

80%

Trustpilot Customer Satisfaction Score by Usage

Trustpilot's Customer Satisfaction score was rated the highest by customers who have used Trustpilot's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	80
1 to 2 Years	40
2 to 5 Years	80

Trustpilot Customer Satisfaction Score by Industry

Trustpilot's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Trustpilot Customer Satisfaction Score by Industry",
	"text": "Trustpilot's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 33,
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			"scoreClassName": "",
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Tech	100
Real Estate	33

Trustpilot Customer Satisfaction vs. Competitors

Compared to its competitors, Trustpilot's Customer Satisfaction score is rated right above SiteJabber, and is preceded by G2.

COMPANY		Customer Satisfaction (CSAT) Score
	Yotpo	72%
	G2	69%
	Trustpilot	54%
	SiteJabber	0%
	Feefo	0%
	TrustSpot	0%
	Crowd Reviews, LLC	0%
	TruRating	0%

Unlock Trustpilot Customer Satisfaction vs. Competitors Data

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Trustpilot's Customer Satisfaction score is rated right below Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%
	Trustpilot	54%

Unlock Trustpilot Customer Satisfaction vs. Companies in Tech Data

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Trustpilot Customer Service

2.9/5

Trustpilot has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Trustpilot's overall Customer Service score rated by its users and customers.

About Trustpilot's Customer Service

Address

Pilestræde 58, 5th floor, New York City, NY 1112 Denmark

Website

http://www.trustpilot.com

Quick Insights into Trustpilot Customer Service

Trustpilot's Customer Service score was rated highest by customers who have used Trustpilot's products/services for Less than 1 Year, and rated lowest by customers who have used Trustpilot's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked Trustpilot's Customer Service score.

Ranked Trustpilot Customer Service the Highest

Less than 1 Year	3.6
Tech	3.6
18-25	3.5

Ranked Trustpilot Customer Service the Lowest

Asian or Pacific Islander	2
Real Estate	2
Over 10 Years	1.5

Trustpilot Customer Service Score by Gender

Female customers rated Trustpilot's Customer Service score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Trustpilot.

Male

2.4/5

Female

2.6/5

Trustpilot Customer Service Score by Ethnicity

Trustpilot's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Trustpilot.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.5	Caucasian	2.5
African American/Black 3	African American/Black	3
Asian or Pacific Islander 2	Asian or Pacific Islander	2

Trustpilot Customer Service Score by Age

Trustpilot's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Trustpilot.

100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
41-45 2.8	41-45	2.8
46-50 3.2	46-50	3.2

Trustpilot Customer Service Score by Usage

Trustpilot's Customer Service score was rated the highest by customers who have used Trustpilot's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.6
1 to 2 Years	2.1
2 to 5 Years	3
Over 10 Years	1.5

Trustpilot Customer Service Score by Industry

Trustpilot's Customer Service score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.

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Tech	3.6
Real Estate	2

Trustpilot Customer Service vs. Competitors

Compared to its competitors, Trustpilot's Customer Service score is rated right above Feefo, and is preceded by G2.

COMPANY		Customer Service Score
	SiteJabber	5/5
	Yotpo	3.9/5
	G2	3.3/5
	Trustpilot	2.9/5
	Feefo	N/A
	TrustSpot	N/A
	Crowd Reviews, LLC	N/A
	TruRating	N/A

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Customer Service for Other Tech Brands

In the Tech industry, Trustpilot's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	Trustpilot	2.9/5

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Trustpilot as an Employer

2.5/5

Trustpilot has a 2.5/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Trustpilot

Peter Muhlmann

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Trustpilot scored a 30 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Trustpilot would recommend the brand to a friend. ENPS measures how likely Trustpilot employees would recommend working at Trustpilot to a friend.

Net Promoter Score

NPS Score

60%	Promoters
10%	Passive
30%	Detractors

Employee Net Promoter Score

-10

eNPS Score

32%	Promoters
26%	Passive
42%	Detractors

Global Ranking Snapshot

Trustpilot is ranked #614 in the Global Top 100 Brands. It ranks just behind Equinix and just ahead of Smithfield.

RANK			INDUSTRY
612	PagerDuty	Jennifer Tejada	Tech
613	Equinix	Adaire Fox Martin	Banking and Financial Services
614	Trustpilot	Peter Muhlmann	Tech
615	Smithfield	Shane Smith	Food and Beverages
616	Altria	Billy Gifford	Consumer Goods
617	ADT Corporation	Jim DeVries	Business and Consumer Services
618	Prada		Fashion and Beauty

Tech Ranking Snapshot

Trustpilot is ranked #210 in the Tech Industry. It ranks just behind PagerDuty and just ahead of Alarm.com.

RANK		Location
208	T. Rowe Price Group	Baltimore, MD
209	PagerDuty	San Francisco, CA
210	Trustpilot	New York City, NY
211	Alarm.com	Vienna, VA
212	Adyen	San Francisco, CA
213	The Trade Desk, Inc.	Ventura, CA
214	MailChimp	Atlanta, GA