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Equinix is

Ranked

#49

Banking and Financial Services Brands

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Equinix

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Equinix

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Equinix is ranked #49 in Banking and Financial Services Brands

About Equinix's Brand

Equinix is the world’s digital infrastructure company. We interconnect industry-leading organizations such as finance, manufacturing, retail, transportation, government, healthcare and education across a digital-first world. Business leaders harness our trusted global platform to bring together and interconnect the foundational infrastructure that powers their success—sustainably and securely. Founded in Silicon Valley in 1998 as a vendor-neutral multitenant data center provider where leading networks come together to securely connect networks and share data traffic, we chose a name that reflected the company’s focus on EQUality, Neutrality and Internet eXchange—Equinix. Equinix’s brand is ranked #613 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Equinix. When compared to other organizations within the Banking and Financial Services industry, Equinix is ranked #49. Among its major competitors, Equinix is ranked in 1st place for NPS while Coresite is 2nd, and Rackspace Technology is 3rd.Their current market cap is $60.54B

Brand at a Glance

80%

Customer Loyalty

4.1/5

Product Quality

4/5

Pricing

4.1/5

Customer Service

Equinix Ranking

Equinix NPS

Equinix's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether Equinix's customers would recommend using the product based on a scale of -100 to 100.

Equinix Overall NPS

NPS

55%	Promoters
20%	Passives
25%	Detractors

Equinix NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 32	May 2024	32
Jun 2024 30	Jun 2024	30
Jul 2024 28	Jul 2024	28
Sep 2024 29	Sep 2024	29
Oct 2024 29	Oct 2024	29
Dec 2024 29	Dec 2024	29
Jan 2025 29	Jan 2025	29
Mar 2025 29	Mar 2025	29
Apr 2025 31	Apr 2025	31
Jun 2025 28	Jun 2025	28
Sep 2025 30	Sep 2025	30
Nov 2025 30	Nov 2025	30

How Other Brands Compare

Equinix is ranked first for NPS among its competitors. Rackspace Technology and Verizon come in second and third, with Digital Realty Trust coming in at #4. Among those competitors, it is the second most valued company behind Verizon.

	Equinix	Verizon	Rackspace Technology	Digital Realty Trust
Global Ranking	#613	#108	#584	#-
NPS	30	1	17	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$60.54B	$241.36B	$444.14M	$31.36B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Equinix NPS by Gender

Female customers rated Equinix's NPS 28 points higher than Male customers.

Male

Equinix's NPS was rated 43 by Male customers on Comparably.

61%

Promoters

21%

Passives

18%

Detractors

Female

Equinix's NPS was rated 71 by Female customers on Comparably.

71%

Promoters

29%

Passives

Detractors

Equinix NPS by Ethnicity

Equinix's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 36	Caucasian	36
Hispanic or Latino 20	Hispanic or Latino	20
African American/Black 66	African American/Black	66
Asian or Pacific Islander 75	Asian or Pacific Islander	75
Other 50	Other	50

Equinix NPS by Age

Equinix's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

26-30

33%

34%

33%

31-35

62%

38%

36-40

66%

17%

41-45

57%

43%

46-50

50%

17%

33%

51-55

71%

15%

14%

Equinix NPS by Usage

Equinix's NPS was rated the highest by customers who have used Equinix's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 57	1 to 2 Years	57
2 to 5 Years 37	2 to 5 Years	37
5 to 10 Years 41	5 to 10 Years	41
Over 10 Years 34	Over 10 Years	34

Equinix NPS vs. Competitors

Compared to its competitors, Equinix's NPS is rated right above Coresite.

COMPANY		NPS Score
	Equinix	30
	Coresite	20
	Rackspace Technology	17
	Verizon	1
	Digital Realty Trust	0
	NTT	0
	Lumen (formerly CenturyLink)	-77

Equinix NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Equinix's NPS is rated right above Mastercard, and is preceded by JPMorgan Chase & Co.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Equinix	30
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	PayPal	9
	USAA	7

Equinix Customer Reviews

Out of the 7 Equinix customer reviews 7 were positive and 0 were constructive. Equinix customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Equinix Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Equinix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Equinix Customer Loyalty Score by Gender

Male customers rated Equinix's Customer Loyalty score 10% higher than Female customers.

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Male

84%

Yes

Female

74%

Yes

Equinix Customer Loyalty Score by Ethnicity

Equinix's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Equinix.

out of 100

Caucasian

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Equinix Customer Loyalty Score by Age

Equinix's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Equinix.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 70%	26-30	70%
31-35 89%	31-35	89%
36-40 70%	36-40	70%
41-45 87%	41-45	87%
46-50 70%	46-50	70%
51-55 74%	51-55	74%

Equinix Customer Loyalty Score by Usage

Equinix's Customer Loyalty score was rated the highest by customers who have used Equinix's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	73%
1 to 2 Years	74%
2 to 5 Years	78%
5 to 10 Years	93%
Over 10 Years	100%

Equinix Customer Loyalty Score by Industry

Equinix's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	87%
Accounting	55%
Aerospace and Aviation	100%
Banking and Financial Services	40%
Telecommunications	85%

Equinix Customer Loyalty vs. Competitors

Compared to its competitors, Equinix's Customer Loyalty score is rated right above Verizon, and is preceded by Coresite.

COMPANY		Customer Loyalty Score
	Coresite	83%
	Equinix	80%
	Verizon	80%
	NTT	74%
	Rackspace Technology	71%
	Lumen (formerly CenturyLink)	68%
	Digital Realty Trust	66%

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Equinix's Customer Loyalty score is rated right above PayPal, and is preceded by JPMorgan Chase & Co.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Visa	84%
	JPMorgan Chase & Co	83%
	Equinix	80%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%

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Equinix Product Quality

4.1/5

Equinix has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Equinix Product Information

Equinix’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Equinix's product the highest. Reviewers from the Tech industry rated Equinix the lowest at 4.3.

Website: http://www.equinix.com

Company Size: 10,000+ Employees

Industry

Tech

AI, Big Data and Analytics

Big Data

Construction

Quick Insights into Equinix Product Quality

Equinix's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.

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Ranked Equinix Product Quality the Highest

African American/Black	4.8
5 to 10 Years	4.7
Aerospace and Aviation	4.7

Ranked Equinix Product Quality the Lowest

46-50	4.1
Less than 1 Year	4.1
Other	3.6

Equinix Product Quality Score by Gender

Male customers rated Equinix's Product Quality score 0.1 stars higher than Female customers.

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Male

4.4/5

Female

4.3/5

Equinix Product Quality Score by Ethnicity

Equinix's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.8	African American/Black	4.8
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.6	Other	3.6

Equinix Product Quality Score by Age

Equinix's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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Summary	Age	Score
26-30 4.3	26-30	4.3
31-35 4.6	31-35	4.6
36-40 4.1	36-40	4.1
41-45 4.3	41-45	4.3
46-50 4.1	46-50	4.1
51-55 4.3	51-55	4.3

Equinix Product Quality Score by Usage

Equinix's Product Quality score was rated the highest by customers who have used Equinix's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.2
2 to 5 Years	4.2
5 to 10 Years	4.7
Over 10 Years	4.6

Equinix Product Quality Score by Industry

Equinix's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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Tech	4.3
Accounting	4.5
Aerospace and Aviation	4.7
Banking and Financial Services	4.3
Telecommunications	4.4

Equinix Product Quality vs. Competitors

Compared to its competitors, Equinix's Product Quality score is rated right above Rackspace Technology.

COMPANY		Product Quality Score
	Equinix	4.1/5
	Rackspace Technology	3.7/5
	Coresite	3.4/5
	Verizon	3.3/5
	Digital Realty Trust	3.1/5
	NTT	3.1/5
	Lumen (formerly CenturyLink)	1.5/5

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Equinix's Product Quality score is rated right above Visa.

COMPANY		Product Quality Score
	Equinix	4.1/5
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5

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Equinix Pricing

Equinix ROI & Value For Money

4/5

Equinix has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Equinix Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Equinix.

Quick Insights into Equinix ROI

Equinix's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Equinix ROI the Highest

Aerospace and Aviation	4.7
Asian or Pacific Islander	4.6
5 to 10 Years	4.5

Ranked Equinix ROI the Lowest

Less than 1 Year	3.7
46-50	3.6
Banking and Financial Services	3.3

Equinix ROI Score by Gender

Female customers rated Equinix's ROI score 0.2 stars higher than Male customers.

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Male

4.2/5

Female

4.4/5

Equinix ROI Score by Ethnicity

Equinix's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 4	Other	4

Equinix ROI Score by Age

Equinix's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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Summary	Age	Score
26-30 4	26-30	4
31-35 4.4	31-35	4.4
36-40 4.3	36-40	4.3
41-45 4.1	41-45	4.1
46-50 3.6	46-50	3.6
51-55 4	51-55	4

Equinix ROI Score by Usage

Equinix's ROI score was rated the highest by customers who have used Equinix's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.7
1 to 2 Years	3.9
2 to 5 Years	4
5 to 10 Years	4.5
Over 10 Years	4

Equinix ROI Score by Industry

Equinix's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.9
Accounting	3.6
Aerospace and Aviation	4.7
Banking and Financial Services	3.3
Telecommunications	4.4

Equinix Pricing vs. Competitors

Compared to its competitors, Equinix's ROI score is rated right above NTT.

COMPANY		Pricing Score
	Equinix	4/5
	NTT	3.6/5
	Coresite	3.4/5
	Rackspace Technology	3.4/5
	Verizon	3.1/5
	Digital Realty Trust	3.1/5
	Lumen (formerly CenturyLink)	1.5/5

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Equinix's ROI score is rated right above Visa.

COMPANY		Pricing Score
	Equinix	4/5
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5

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Equinix Customer Satisfaction (CSAT)

Equinix Customer Satisfaction (CSAT) Score

79 / 100

Equinix has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied	51%
Satisfied	28%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	4%
Very Dissatisfied	7%

Very Satisfied

51%

Satisfied

28%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Equinix Customer Satisfaction

Equinix's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Telecommunications industry.

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Ranked Equinix Customer Satisfaction the Highest

26-30	100%
5 to 10 Years	100%
Accounting	100%

Ranked Equinix Customer Satisfaction the Lowest

1 to 2 Years	66%
36-40	60%
Telecommunications	50%

Equinix Customer Satisfaction Score by Gender

Male customers rated Equinix's Customer Satisfaction score 5 points higher than Female customers.

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88 / 100

Male

	Very Satisfied	60%
	Satisfied	28%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	4%
	Very Dissatisfied	4%

83 / 100

Female

	Very Satisfied	50%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

Equinix Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Equinix's Customer Satisfaction (CSAT) score was rated 93% according to Caucasian users and customers.

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93 / 100

Very Satisfied	57%
Satisfied	36%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

57%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Equinix's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.

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80 / 100

Very Satisfied	80%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

80%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Equinix's Customer Satisfaction (CSAT) score was rated 84% according to African American/Black users and customers.

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84 / 100

Very Satisfied	67%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

67%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

CSAT according to Asian or Pacific Islander

Equinix's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Equinix's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

Equinix Customer Satisfaction Score by Age

Equinix's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

26-30

100%

31-35

100%

36-40

60%

41-45

83%

46-50

80%

51-55

83%

Equinix Customer Satisfaction Score by Usage

Equinix's Customer Satisfaction score was rated the highest by customers who have used Equinix's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	86
1 to 2 Years	66
2 to 5 Years	77
5 to 10 Years	100

Equinix Customer Satisfaction Score by Industry

Equinix's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Telecommunications industry customers.

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{
	"title": "Equinix Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 93,
			"stars": 0,
			"csatScore": 93,
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			"label": "Aerospace and Aviation",
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Tech	93
Accounting	100
Aerospace and Aviation	100
Telecommunications	50

Equinix Customer Satisfaction vs. Competitors

Compared to its competitors, Equinix's Customer Satisfaction score is rated right above Digital Realty Trust.

COMPANY		Customer Satisfaction (CSAT) Score
	Equinix	79%
	Digital Realty Trust	67%
	Rackspace Technology	61%
	Verizon	55%
	Coresite	50%
	NTT	43%
	Lumen (formerly CenturyLink)	14%

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Equinix's Customer Satisfaction score is rated right above Mastercard, and is preceded by Visa.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Equinix	79%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	62%
	USAA	30%

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Equinix Customer Service

4.1/5

Equinix has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Equinix's Customer Service

Address

1 Lagoon Dr, Redwood City, CA 94065

Website

http://www.equinix.com

Phone Number

1-800-322-9280

Equinix's Social Links

Quick Insights into Equinix Customer Service

Equinix's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Equinix's products/services for Less than 1 Year.

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Ranked Equinix Customer Service the Highest

Aerospace and Aviation	4.7
Asian or Pacific Islander	4.6
5 to 10 Years	4.5

Ranked Equinix Customer Service the Lowest

46-50	3.9
Banking and Financial Services	3.6
Less than 1 Year	3.6

Equinix Customer Service Score by Gender

Female customers rated Equinix's Customer Service score 0.2 stars higher than Male customers.

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Male

4.2/5

Female

4.4/5

Equinix Customer Service Score by Ethnicity

Equinix's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 4	Other	4

Equinix Customer Service Score by Age

Equinix's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
26-30 4	26-30	4
31-35 4.4	31-35	4.4
36-40 4.2	36-40	4.2
41-45 4.4	41-45	4.4
46-50 3.9	46-50	3.9
51-55 4	51-55	4

Equinix Customer Service Score by Usage

Equinix's Customer Service score was rated the highest by customers who have used Equinix's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.6
1 to 2 Years	4
2 to 5 Years	4.1
5 to 10 Years	4.5
Over 10 Years	4

Equinix Customer Service Score by Industry

Equinix's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.9
Accounting	4.1
Aerospace and Aviation	4.7
Banking and Financial Services	3.6
Telecommunications	4.5

Equinix Customer Service vs. Competitors

Compared to its competitors, Equinix's Customer Service score is rated right above Coresite.

COMPANY		Customer Service Score
	Equinix	4.1/5
	Coresite	3.4/5
	NTT	3.2/5
	Rackspace Technology	3.2/5
	Verizon	3.2/5
	Digital Realty Trust	3.2/5
	Lumen (formerly CenturyLink)	1.5/5

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Equinix's Customer Service score is rated right above Visa.

COMPANY		Customer Service Score
	Equinix	4.1/5
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

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Equinix as an Employer

4.6/5

Equinix has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Equinix

Adaire Fox Martin

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Equinix scored a 30 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Equinix would recommend the brand to a friend. ENPS measures how likely Equinix employees would recommend working at Equinix to a friend.

Net Promoter Score

NPS Score

55%	Promoters
20%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
26%	Passive
18%	Detractors

Global Ranking Snapshot

Equinix is ranked #613 in the Global Top 100 Brands. It ranks just behind PagerDuty and just ahead of Trustpilot.

RANK			INDUSTRY
611	T. Rowe Price Group	William Stromberg	Banking and Financial Services
612	PagerDuty	Jennifer Tejada	Tech
613	Equinix	Adaire Fox Martin	Banking and Financial Services
614	Trustpilot	Peter Muhlmann	Tech
615	Smithfield	Shane Smith	Food and Beverages
616	Altria	Billy Gifford	Consumer Goods
617	ADT Corporation	Jim DeVries	Business and Consumer Services

Banking and Financial Services Ranking Snapshot

Equinix is ranked #49 in the Banking and Financial Services Industry. It ranks just behind T. Rowe Price Group and just ahead of The World Bank.

RANK		Location
47	BlackRock	New York City, NY
48	T. Rowe Price Group	Baltimore, MD
49	Equinix	Redwood City, CA
50	The World Bank
51	Adyen	San Francisco, CA
52	The Hartford	Hartford, CT
53	Northern Trust	Chicago, IL