0
NPS
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Brand Page
NTT
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About NTT's Brand
Brand at a Glance
74%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.2/5
Customer Service
NTT NPS
NTT's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether NTT's customers would recommend using the product based on a scale of -100 to 100.
NTT Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
NTT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jan 2021 0 | Jan 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Sep 2022 -50 | Sep 2022 | -50 |
Dec 2022 -20 | Dec 2022 | -20 |
Dec 2023 -33 | Dec 2023 | -33 |
Jan 2024 -15 | Jan 2024 | -15 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 11 | Apr 2024 | 11 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NTT Customer Reviews
Out of the 2 NTT customer reviews 0 were positive and 2 were constructive. NTT customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
NTT Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of NTT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NTT Product Quality
3.1/5
NTT has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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NTT Product Information
NTT’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.ntt.co.jp
- Company Size
- 10,000+ Employees
NTT Pricing
NTT ROI & Value For Money
3.6/5
NTT has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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NTT Customer Satisfaction (CSAT)
NTT Customer Satisfaction (CSAT) Score
42 / 100
NTT has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NTT Customer Service
3.2/5
NTT has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About NTT's Customer Service
Address
Japan
Website
http://www.ntt.co.jp
NTT as an Employer
Consumer vs. Employees
NTT scored a 0 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of NTT would recommend the brand to a friend. ENPS measures how likely NTT employees would recommend working at NTT to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 50% | Promoters |
|---|---|
| 39% | Passive |
| 11% | Detractors |
